2015 Jeep Cherokee Power Train

Recently my service 4WD light came on in June 2023. My 4 WD system is completely unusable. It is deactivated according to system. It was on for a week before I could get into a shop. This has caused my Jeep to get stuck in gravel and spin out when trying to get grip as the system doesn't engage to help. My parking lot at work is gravel so this is a daily occurrence. This renders my Jeep and unusable in bad weather and or adverse conditions. We live in the mountains and not having this available makes it possible of getting stuck and being stuck. Which is a safety hazard for me. I could get hit by passing vehicles or if car ends up going into limp mode it could cause an accident. When I took in to shop/ independent service to have inspected and find out what was going on I was informed it is the PTU system and replacement parts are currently nearly impossible to get as there are backorders and parts are not able to be produced quick enough to meet demand of so many Jeep owners with the same issues. It could be up to a year to get fixed and is incredibly costly. If so many Jeeps are experiencing this same thing then it is a manufactuer issue. Why have they not recalled. I did call Jeep Monroe in Monroe WA and spoke with service and they verified there is a backorder with very long waitlist and no timeline for how long it would take for parts. And that this is a COMMON issue with Jeep right now.

Vehicle emits a loud thug/clunk when driving at lower speeds and gears shifting. No other Jeeps I have owned have done this. They will not look into whether or not it is the Transmission or PTU issue. This is a known issue for 2014-2015 Jeep Cherokees. There needs to be a recall. Vehicle has less than 90k miles. Have been advised by Jeep dealership that "jeeps are supposed to do that".

The contact's daughter owns a 2015 Jeep Cherokee. The contact stated that while her daughter was driving at an unknown speed, the “4WD System Unavailable - Service Required" message was displayed. The vehicle was taken to a dealer where it was diagnosed with a defective power transfer unit. Upon investigation, the contact discovered NHTSA Campaign Number: 20V343000(Power Train) which she linked to the failure. The manufacturer was also notified of the failure and the contact was informed that there were no recalls associated with the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

Transmission has been a problem since purchase. Numerous repairs done without success and finally they replaced the entire transmission. Still had problems. Car has only 93,000 miles on it and now the Power transfer Unit is failing. I understand that it was replaced when they put in the new transmission. Noticed a large number of complaints about PTU on line. Why hasn’t this been recalled? It was in Canada.

The contact owns a 2015 Jeep Cherokee. The contact stated that the while driving at approximately 60 MPH, she heard a loud explosion sound and the vehicle slightly lifted off the ground. The contact then stated that she was able to veer the vehicle off the exit while decelerating to approximately 40 MPH. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transfer case had exploded and needed to be replaced. The vehicle was then towed to the dealer where it was diagnosed that the transfer case failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number, but no further assistance was provided. The failure mileage was approximately 90,140.

When driving the Jeep and within a speed between 35 and 45 mph at a steady rate, if you accelerate or decelerate, the transmission slams really hard into the next gear or downshifts hard into the next gear which leads to the snapping of your neck as if it was a whiplash affect. We have brought this vehicle in many time for several years and without a code that gets generated and recorded on the Jeeps computer of the issue. We do not know where to turn next as the dealers that had evaluate the jeep viewed and the technicians experienced the symptom that we explained, but they were not able to provide a resolution Under the warranty process without an error code. Having people in the Jeep and when it downshift or upshift the transmission slams into gear have been getting startled as if someone hit us from behind and we have had neck pains from this result. We are very concerned that if the downshifting or up shifting that slams into gear may result in a transmission failure while we are on the road and will have no control of our vehicle and could lead to a major accident as we could be stuck in the middle of a road with heavy traffic.

I currently have 87000 miles. I have a service 4 wheel drive 4 wheel drive unavailable light. I had this light scanned and it turns out that my ptu is defective and malfunctioning. I recently did research on this and found out there was a recall on this issue. The recall number is w47 campaign number 20V343. There’s another recall number w48 campaign number 20E037. These are related to the ptu in models 2014 through 2017. Not sure why my vehicle was not included in this recall. From what I was reading this defective part can cause serious safety issues. I never received a recall notice for this even though my vehicle is a 2015 which apparently has this issue that jeep know about. The part alone for the ptu is over 1000 dollars and I no longer have warranty.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the vehicle jolted and shook abnormally. The contact stated that the vehicle did not lose forward momentum, and that there were no warning lights illuminated. The contact stated that jolt felt like the transmission was slipping. The contact had taken the vehicle to a local dealer and diagnosed; however, the mechanic was unable to duplicate the failure. The dealer replaced the battery however, the failure had reoccurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 108,000.

The Jeep Cherokee Latitude suddenly quit running on freeway with no warning. Car would not travel but coasted to a stop. She was lucky no one was close by or the car would have been plowed into from behind. This could have created a chain reaction pile up due to the busy freeway. Car is currently at a dealer and was evaluated for a faulty transmission and needs to be replaced. This was in a Jeep recall a few years ago but supposedly didn't cover my vin, S55. Now, Chrysler is leaving me to deal with their transmission problem. This is a major safety problem as mentioned in their recall.

SVC 4WD service light came on 02/04/2023 at 51000 miles 2015 Jeep Cherokee Latitude. Took it into Jeep dealer to check it out and was reported that the PTU was bad and needs to be replaced. Warranty not valid due to more than 5 years.

PTU making noises about to go out

Power transfer unit failure. Very common and very expensive fix on 2015 Cherokee’s. This caused my vehicle to lose all power on the highway almost resulting in me being rear ended. With what seemed like divine intervention I made it safely to the shoulder with almost no steering capabilities and zero power.

When I was driving the gear shift into Netural, all lights on gear shift were lit up red (Park, Reverse, Netural, Drive). The message said “Press brake, Put car in P, Select Gear”. This is so scary because it has happened twice to me. When I took to Midas as soon as it happen, since they were open. The ran a code that read U0001, and read that this is a power train issue. And informed me to take to the dealership because it should be covered for the recall that’s in these models. While driving on highways I have had to put car on side of road to keep from a crash. This is a real hazard and safety concern.

Difficulty shifting gears

The contact owns a 2015 Jeep Cherokee. The contact stated that while her husband was driving out of the driveway, there was a loud grinding noise coming from underneath the vehicle. No warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the input splines needed to be replaced. The mechanic made the contact aware that the VIN was included in NHTSA Campaign Number: 20V343000 (Power Train) and the contact was advised to have the repair completed by a dealer. The contact made a local dealer aware of the failure and the recall; however, the contact was informed that the warranty had expired for the parts for the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.

Yesterday, I began experiencing transmission-related issues: rough, delayed or sudden shifting; grinding noise during shifting; harsh engagement of gears; and reduced power when shifting. The ‘Service Shifter’ indicator came on while driving. This is an ongoing transmission issue I have experienced with my 2015 Jeep Cherokee and I believe that this persistent problem is compromising the safety of myself and my passengers.

POWER TRANSFER UNIT WENT OUT. SERVICE 4WD LIGHT CAME ON. TOOK IT IN TO A JEEP DEALER TO HAVE THEM FIGURE OUT WHAT WAS GOING OUT

The contact owns a 2015 Jeep Cherokee. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the residence and then to the dealer, where it was diagnosed that the PCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 92,000.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the message "4 Wheel Drive Requires Service" was displayed. The contact stated that she was able to drive the vehicle to her residence. However, the failure reoccurred intermittently while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the Power Transfer Unit (PTU) had failed. The independent mechanic advised the contact to take the vehicle to the local dealer. The vehicle was taken to the local dealer where it was diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. Upon investigating the failure online, the contact became aware of NHTSA Campaign Number: 20V343000 (Power Train), which she associated with the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 67,403.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving at 20 MPH, the transmission slipped to neutral (N). There was no warning light illuminated. The contact was able to veer to the side of the road. The contact shifted to park (P) and shifted back to drive (D). The contact was able to continue driving. However, the failure reoccurred several times. The contact stated that at times, he would need to turn off and restart the vehicle in order to resume driving. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was associated with NHTSA Campaign Number: 16V529000 (Power Train). The contact became aware that the recall repair was previously completed on the vehicle. However, the transaxle range sensor wire harness was never replaced. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 78,000.

My 2015 Jeep Cherokee trail hawk has major shifting problems . It hard shifts at times and doesn’t engage at times which can cause an accident. I have researched online and there are thousands of people complaining about the very same issue.

On 10/30/22 driving the vehicle on a 2 lane road with no shoulder the car locked and stopped in on going traffic with cars avoiding to hit us. State police had to come to due to dangerous situation of accident and car was towed. Towed to jeep dealer and told the transmission needs replaced due to misaligned gear ratio. This is a 2015 kept in excellent condition with 55,000 miles. Told cost is 8,000 to repair. With all the transmission problems and lawsuits with jeep and known issue this should have been recalled or repairs made before incident. This vehicle is unsafe and we could have been killed. The consumer stated the vehicle has been traded in and needs a new transmission.

For about a year after having my rear differential replaced my service 4WD intermittently would come on. I recently took my Jeep in to get it serviced thinking it was related to the rear differential work. The dealership found that there was a Power Transfer Unit failure. I know there is a recall on the PTU for some of the 2015 Jeep Cherokees. When I called the number in the article below. I was told there wasn't anything that could be done due to my Jeep's VIN not being on the recall. However, my Jeep's PTU failed and resembles what is in the below article. https://www.consumerreports.org/car-recalls-defects/jeep-cherokee-recall-roll-away-risk-lose-power/ Stellantis needs to be aware that vehicles not within the parameters of their recall are having Power Transfer Units fail and needs to be revaluated. I am concerned that there are more consumers out there with this issue and their safety is at risk.

Recall service was performed to reprogram the power transfer unit (PTU) for "safety" concerns to prevent potential input shaft disruption of powertrain on Aug 17, 2022. Less than 2 months later (Oct 8, 2022) vehicle's "service 4wd" light came on and diagnosed as a failed PTU. Informed the PTU is on a national backorder with over a month estimated wait time. This seems to indicate an increased level of failure of a critical component in the power train system for Jeep Cherokees. Additionally, the safety recall appears to have the potential to create more damage to the PTU.

The contact owns a 2015 Jeep Cherokee Trailhawk. The contact stated that while driving at an undisclosed speed, a 4x4 message indicating to shift into neutral (N) was displayed and the electronic parking brake engaged inadvertently. The contact turned off and restarted the vehicle several times. The vehicle was taken to the dealer where it was diagnosed that the Power Transfer Unit (PTU) board needed to be replaced. The vehicle was not repaired. The manufacture was not notified of the failure. The failure mileage was approximately 130,000.