2016 Jeep Cherokee Power Train

Transmission, yes it’s available for inspection I was on the highway driving approximately 70 MPH going up hill, and my car starts to downshift and lose power on a high traffic highway without warning no lights flickered or anything Yes it was seen by dodge dealership No it was not inspected by the manufacturer or others No, The check engine came on Approximately 15 minutes AFTER the failure. so no warning before it started to downshift so I could pull over!

We own a 2016 Jeep Cherokee and have been experiencing ongoing issues with the transmission and acceleration. The vehicle will sometimes hesitate or lag when pressing the gas pedal. There are situations where you try to accelerate and the vehicle does not respond right away. This has created safety concerns while driving. There have been multiple instances where the vehicle did not move as expected when attempting to pull into traffic or accelerate from lower speeds. When you press the accelerator, you expect the vehicle to go, but instead there is a delay or lack of power. This has nearly resulted in accidents due to oncoming traffic. The problem happens most often at normal city / street speeds, especially when accelerating from a stop or at low speeds. The vehicle feels like it struggles to shift or deliver power. We have also noticed hesitation at higher speeds, but the main issue is during everyday driving. No crash has occurred, but the hesitation and inconsistent response make the vehicle feel unsafe and unreliable.

My Vehicle VIN isn't listed under the massive recall of the PTU (Diagnostic code C14A7-67) Vehicle is the same manufacture year of the recalled vehicles. If the PTU fails it can cause sudden loss of drive power, inability to stay in Park (rollaway risk). The check 4WD light is on and Diagnostic code C14A7-67 comes up. Jeep said my vehicle isn't included in the recall so there isn't anything they can do. I am wondering why this Vin isn't included in the recall and if it should be since it is having the identical issue as the massive recall of similar vehicles. My vehicle lost drive power on a highway and had to carefully glide over to the shoulder.

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle sputtered, jerked, and hesitated while depressing the accelerator pedal. The message "Service 4WD" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed with an inoperable PTU actuator. The dealer was contacted and provided an estimate for the repair. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 81,900.

The contact owns a 2016 Jeep Cherokee. The contact stated while driving 25 MPH and attempting to make a left or right turn the rear driver’s and passenger’s side wheels locked up as if the brake pedal was depressed, with a grinding sound coming from the rear of the vehicle. A dealer was contacted. The vehicle was taken a dealer where it diagnosed and determined that the PTU needed to be replaced. The PTU was replaced; however, the failure persisted. The failure had occurred on several occasions with the past two months. The manufacturer was notified of the failure but declined to cover the cost of the repair. The failure mileage was 80,000.

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, there was a grinding sound coming from the rear of the vehicle. The vehicle was taken to the local dealer, who diagnosed that the PTU was faulty and needed to be replaced. The PTU was replaced, and the vehicle was repaired. The vehicle later experienced transmission failures and failed to properly accelerate or reverse as needed. The vehicle was towed to the local dealer to be diagnosed, and it was determined that the transmission needed to be replaced. The vehicle was not yet repaired. Additionally, while driving at an undisclosed speed, the message “Service 4WD” was displayed. The manufacturer was not contacted. The failure mileage was 25,749.

Power Transfer Unit needs to be replaced. I took vehicle to repair shop for noise in left front tire. They informed me that the unit needs to be replaced. They checked for recall will a Chrysler Dealer. The recall does not apply to this vehicle. I purchased this vehicle new from a Chrysler Dealer in CT. The repair shop informed me that the PTU unit in my car is a used one from a Junkyard, the said it has writing on it that junkyards use to identify parts. I never had it replaced so it had to come from the dealer like that.

After buying the car from a used dealer, within 1,000 miles the car began grinding in slow accelerated turns. It has been diagnosed as the PTU which has many recalls before and after this particular D4 part. With all of the recalls and extended warranty adjustments for this part, why would mine not be covered? This was to be safe reliable car for my teenagers to drive, now that is no longer the case. Very disappointing

There was absolutely no warning driving at 55 mph heard a loud noise and smelt fluid pulled over small flame that extinguished by itself and fluid everywhere did a little research and many of these same jeeps had a PTU issue and were recalled

Known for having bad transmission issues. Having bad transmission issues

My 2016 Jeep Cherokee Latitude is 9years old with 89,800 miles of regular driving & being fully maintained. The Service 4-wheel light came on & I brought it to my mechanic immediately the next day. I was advised after performing tests, it was the PTU in my car. I was advised there is a recall & to take it to the dealer. I did that immediately, while being terrified to drive it as I was advised it could be very dangerous. I or someone could have been badly injured or worse if this part gave way while driving. Something this dangerous should be mentioned immediately to ALL vehicle owners. The dealer confirmed it is the PTU & that it had to be replaced. I was advised my vin was not under the very large recall & well know issue on this part. After a lot of research, Stellantis is well aware of the issue & there is a recall for 2017- 2019 models. Also, they don't have plan in place or a way of correcting this part & distributing it quickly. I had a recall in 2020 for a software update on this and it was taken care of immediately. For some reason the failure of my PTU is not under this recall & I have to pay out of pocket. It has been 3 weeks & still no part due to the huge issue with this part and Stellantis not working hard enough to rectify this known issue or have replacements available. Stellantis needs to extend the recall to all 2016 Cherokee's especially since this is a major issue on this make and model. This is so unacceptable. I am without a vehicle and cannot even use it until the part comes in since it is extremely unsafe to drive (told by my mechanic and the dealer). The consumer should not be penalized due to the incompetence of these auto makers. We are supposed to be safe in our vehicles especially when they are maintained as well as mine is. We spend our hard-earned money and should not have to pay for all these defects due to the poor quality the auto makers are rolling out. Not to mention the resale has dropped significantly!

The contact owns a 2016 Jeep Cherokee. The contact stated that the gear shifter was stuck in park(P). The contact stated that once the vehicle was parked, the gear shifter remained stuck in park(P). The contact manually depressed the button under the gear shifter to move the gear shifter. No warning lights were illuminated. The local dealer was not contacted. The contact stated that the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 56,000.

The contact owns a 2016 Jeep Cherokee. The contact stated that while attempting to shift the gear shifter, there was a loud knocking sound coming from the vehicle. The steering and transmission were slipping intermittently. The Service 4WD warning light was illuminated. The vehicle was taken to the dealer, who determined that the battery cable was faulty and needed to be replaced. The battery cables were replaced. The failure persisted, and the vehicle was returned to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The dealer stated that the repair was not covered under a recall or under warranty, despite having unlimited coverage. The manufacturer was made aware of the failure and opened a case. The manufacturer confirmed that the repair was not covered under recall or warranty. The failure mileage was approximately 100,000.

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving 25 MPH, the message “AWD Unavailable” was displayed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred several times. The contact related the failure to NHTSA Campaign Number: 20V343000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case. The failure mileage was 94,627.

The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle failed to start as needed, with the "Service 4WD" warning light illuminated. The contact's son took the vehicle to an independent mechanic, where a scanner was used, and DTC: C14A7-97 was retrieved for an issue related to the power transfer unit. The contact called the dealer and was informed that there were no recalls on the vehicle. The contact was then provided with an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 53,000.

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The failure persisted and the "Service 4WD" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnosed, and the vehicle was diagnosed with a defective power transfer unit. Upon investigation, the contact discovered NHTSA Campaign Number: 23V302000 (Power Train); which the contact linked to the failure. The contact searched the VIN and discovered that the vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 101,000.

The car had been showing a message to service the 4-wheel drive. We took it to a Mechanic and they told me that there was a Code: C14A7-97 pointing to the Power Transfer Unit (PTU). Incident: While accelerating, the vehicle momentarily would loose power to abruptly regain it, providing a very unstable ride. Recently when it went into a "sleep mode" stopped at the red light at a busy intersection, when the light changed to green the engine was unresponsive when I accelerated and the car wasn't moving at all, and the engine wouldn't "wake up" either. I had to turn off the engine and turn it back on, before the car sluggishly started to move, and then again abruptly accelerated.

The Power Transfer Unit in my 2016 Jeep Cherokee failed when it only had 50,255 miles on it. The car was almost 10 years old. In the past month, when I tried to accelerate to 50 mph to merge on the highway, the Jeep did not accelerate normally when I pressed on the gas. Instead, it went slowly and made a revving noise, then when I hit the accelerator again, it made the revving noise louder and reluctantly started to accelerate. It would also lose drive power when going down a steep incline. There were a few instances of that and then the “SERVICE 4WD” light came on every day when I would put the car into reverse and stay on for the rest of the time I was driving the car. After that light came on, I noticed there was abnormal vibration underneath the middle of the car when I would drive it, too. The problem was confirmed on [XXX] in the service department of the Don White’s Jeep dealership in Cockeysville, Maryland, and the car is available for inspection there. My service advisor told me my Jeep needs a new PTU and the estimated cost of the repair is $3563 (not including tax). I ordered the new PTU on 7/29/25, but the parts manager at the dealership said the part is on backorder, and it will take at least 1 month, if not multiple months to get the part because there are “380 other Jeep owners” waiting for this same part. With the vibration, loss of motive power both on inclines and when attempting to accelerate and merge onto the highway, the safety of my family was put at risk; Our Jeep could lose drive power and the car could stop on the highway with cars speeding all around us. It could cause a crash. My PTU failed at 50,255 after not quite 10 years of very light driving. There’s no way that part should have failed under those normal conditions. My VIN number should be included in recall 20V343000 or FCA should reimburse me for this part. The repair would have been covered under my warranties if my VIN was included in the original recalls or X89 extension. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a 2016 Jeep Cherokee Limited 4x4. The SERVICE 4WD light came on a few weeks ago. After research and several mechanic's input, I was told the problem was the PTU, and, since Jeep no longer makes the part, I was given the quote of $2700-$3200 to replace the PTU with a remanufactured part with only a one year warranty. According to the mechanics, when driving with a broken PTU it may cause damage to the drive shafts. transmission and axles, which, in turn can break while in use, leading to a very dangerous situation. I was told that I should put the Jeep in two wheel drive manually and drive it like that, but my shifter doesn't have that option. It shifts automatically. So, I have a bad PTU, but my VIN doesn't have a recall, and there are several people with the same problem, according to the NHTSA site. I am filing this complaint so the NHTSA will step in and require the manufacturer to further the recall to include ALL of the VINs with defective PTUs and make them safer to drive. Yes, the vehicle is available to inspect at your convenience.

My vehicle losses all power to the wheels or does not not allow me to accelerate on occasion. Mechanic told me I have a faulty PTU. This has almost cause me to get into an accident several times. Unfortunately due to a very long back order I'm not able to get my vehicle repaired any time soon. I was told to report this due to a recall for this issue but my vehicle is 1 year older than the recall years.

The contact owns a 2017 Jeep Cherokee. The contact stated that while her daughter was driving at various speeds, the “Service 4-WD” warning light illuminated. The vehicle was towed to a local dealer, where it was diagnosed, and determined that the power transfer unit needed to be replaced. The vehicle was not repaired due to the cost. In addition, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

Vehicle in dealership service dept since July 16, 2025 for manufacturing recall; attempted repair rendered vehicle inoperable; 2nd part ordered arrived damaged; third part in open order until verbal date of February 2026; no recall remedy such as loaner vehicle; extended warranty purchased but cannot use; manufacturer warranty expired; need transportation

Vehicle started making growling noise. Engine light and 4wd lights came on. Transfer case has been diagnosed with damage.

What component or system failed or malfunctioned, and is it available for inspection upon request? A.)Transmission has been 'stuck in 2WD' since I bought it (I was unaware of the DT issue during purchase from Boktor Motors in Las Vegas, NV). I have tried to contact dealership with no response and a blocked phone number. Car has been towed 120 miles to Wolfchase CDJ in Bartlett, TN and is being diagnosed. [In ref: NHTSA campaign number: 25V011) Power Transfer Unit(PTU)] How was your safety or the safety of others put at risk? A.) I was on my way from Lakeland, TN to Chattanooga for summer vacation with my children and we were on a highway with a small shoulder and 2 lanes. We were able to pull to the side of the road and slowly make our way to the rest stop, Has the problem been reproduced or confirmed by a dealer or independent service center? A.) It is currently at Wolfchase CDJ in Bartlett, TN for full diagnosis. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A.) Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A.) 'Service 4WD' was on at the dealership when I test drove it, but the owner, Mina Boktor, assured me that it was because they replaced the battery. He also wrote on the warranty page of my purchase paperwork that he would fix any repairs associated with the 4WD light if it was delivered to Tennessee with the same code. Boktor Motors associates refused to answer my calls and nobody ever returned my calls or emails. About 6 months later, my shifter started lighting up all red lights with the warning 'service shifter' in the notification screen.

Service 4 wheel drive alert warning. Dealership inspected and said Power transfer unit