37 complaints reported

2017 Jeep Cherokee ELECTRICAL SYSTEM,UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
37
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jul 2020

2017 JEEP TRAILHAWK. BOUGHT NEW. CAR BEGAN RANDOMLY DISPLAYS "SERVICE SHIFTER" MESSAGE ON DASH JUST AFTER WARRANTY EXPIRED AT 36K MILES. LIGHTS UP GEAR SHIFTER LIGHTS AS WELL. COMES AND GOES. ONCE ON WON'T GO AWAY UNLESS CAR IS SHUT OFF. CANT SEE SPEED OR OTHER DISPLAYS. HAPPENS WHILE IN MOTION OR AT STOP LIGHTS, ON SUBURBAN STREETS. ANY WEATHER . ANY SPEED. MAY BE WEEKS BEFORE IT COMES ON, OR DAYS OR EVEN HOURS. WHEN YOU SHUT OFF CAR SOMETIMES IT GOES AWAY, SOMETIMES IT DOESN'T. DODGE JEEP DEALER DIDN'T KNOW WHAT I WAS TALKING ABOUT.

Type: Vehicle, Vehicle: 2017 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2019
Jun 2020

SERVICE SHIFTER MESSAGE APPEARS OUT OF NOWHERE AND JEEP SAYS THAT THIS IS NOT COVERED BY WARRANTY. I?VE SEEN MANY COMPLAINTS ABOUT THE SAME ISSUE AND WOULD REQUEST AN INVESTIGATION FOR A RECALL SINCE THIS SEEM TO BE A LIFE THREATENING SITUATION AND IT ALSO SEEMS THAT JEEP IS BOTH CARING THAT MUCH ABOUT IT. THEY SAY WE NEED TO CHANGE THE SHIFTER. CAR IS ONLY 3 YEARS OLD AND HAS ONLY 25K MILES. THIS IS HAPPENING VERY OFTEN NOW. AND TO HAVE THE CAR TURNED OFF AND THEN BACK ON IS NOT A SOLUTION TO ME AND MANY OTHER JEEP BUYERS. COMPLETELY DISAPPOINTED AND WOULD NEVER BUY A JEEP CHEROKEE AGAIN. *TR

Type: Vehicle, Vehicle: 2017 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2020
Apr 2020

I PURCHASED MY JEEP BACK IN APRIL 2019 AND I HAVE BEEN AN ISSUE WITH THE GEAR SHIFT ALMOST EVERY SINGLE MONTH TO CURRENT. MY CAR WILL LITERALLY SHUT OFF IN THE MIDDLE OF THE ROAD AND WILL READ "SERVICE SHIFT GEAR". I HAVE TO PUT THE CAR IN PARK AND TURN IT OFF, WAIT A COUPLE OF MINUTES FOR IT TO CRANK BACK UP AND THE THE MESSAGE GOES AWAY. THIS IS EXTREMELY DANGEROUS BECAUSE RECENTLY THIS HAPPENED TO ME WHILE DRIVING DOWN THE HIGHWAY! I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL AND I HAVE LOOKED THIS ISSUE UP AND THERE ARE SEVERAL OTHER PEOPLE WHO ARE EXPERIENCING THIS SAME PROBLEM. I HAVE NOT BEEN ABLE TO GET HELP FROM THE DEALERSHIPS. NOTHING SPECIFICALLY HAPPENS WHEN THE CAR SHUTS OFF IT WILL JUST DO IT RANDOMLY.

Type: Vehicle, Vehicle: 2017 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2019
Jan 2020

WHILE DRIVING MY CAR ALL OF A SUDDEN SAID SERVICE SHIFTER AND ALL OF MY LIGHTS ON MY SHIFTER LIT UP AS WELL. LIGHT WOULD NOT GO AWAY, NO OTHER LIGHTS CAME ON, HOWEVER WHEN BROUGHT TO BE LOOKED AT, NOTHING TO BE FOUND ON DIAGNOSTICS. THE LIGHT COMES ON FREQUENTLY WHILE DRIVING AND NOT DRIVING, HIGHWAY AND CITY STREETS. ALSO HAPPENS VERY FREQUENTLY, THE LIGHT ISN'T CONSTANTLY ON, BUT COMES ON SPORADICALLY, TURNS OFF WHEN VEHICLE IS TURNED OFF.

Type: Vehicle, Vehicle: 2017 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2020
Nov 2019

WHEN YOU CRANK THE CAR ALL THE RED LIGHTS COME ON AND IT BEEPS THEN STATES SERVICE SHIFTER.

Type: Vehicle, Vehicle: 2017 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2019
Jul 2019

TODAY WAS THE SECOND TIME THIS HAS HAPPENED. I GET INTO MY CAR AND TURN IT ON AND ALL THE LIGHTS ON MY SHIFTER ARE LIT UP RED AND THE SERVICE SHIFTER DISPLAY COMES ON. I TURN OFF MY CAR AND RESTART IT AND THE LIGHTS GO OFF. THIS HAPPENED ONCE BEFORE WHEN I GOT I TO MY VEHICLE TO START IT.

Type: Vehicle, Vehicle: 2017 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2019
Jun 2019

"SERVICE SHIFTER" AUTOMATICALLY POPPED ON WHILE DRIVING ON A PUBLIC STREET. WENT HOME WAS ABLE TO REVERSE AND PARK . TURNED OFF CAR LET IT SIT FOR 2-3 MINS AND IT NO LONGER POPPED ON. DONT THINK IT'S UNDER WARRANTY

Type: Vehicle, Vehicle: 2017 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jun 2019
May 2019

SERVICE SHIFTER MESSAGE CAME ON. ALL THE LIGHTS ON SHIFTER ARE RED. I WAS IN MY DRIVE ABOUT TOO RUN AN ERRAND

Type: Vehicle, Vehicle: 2017 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2019
May 2019

WHEN I FIRST PURCHASED MY VEHICLE AT 50,000 MILES THE SERVICE SHIFTER CAME ON, WE GOT IT FIXED NO PROBLEM. NOW I AM AT 56,000 MILES AND THE SERVICE SHIFTER HAS NOW COME BACK ON. I HAVE READ HUNDREDS TO THOUSANDS OF COMPLAINTS ABOUT THIS PROBLEM WITH JEEP CHEROKEES AND SOMETHING NEEDS TO BE DONE ABOUT IT. PLEASE RECALL JEEP CHEROKEES.

Type: Vehicle, Vehicle: 2017 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2019
May 2019

I KEEP GETTING A SERVICE SHIFTER WARNING WHILE DRIVING MY JEEP. ALL THE LIGHTS FOR THE SHIFTER LIGHT UP (D,N,R AND P). I HAVE TO PULL OVER AND RESTART THE CAR OFF TO DISMISS THE WARNINGS.

Type: Vehicle, Vehicle: 2017 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2019
Feb 2019

MY GEAR SHIFT PRND LETTERS WILL RANDOMLY LIGHT UP WITH A WARNING BEING DISPLAYED SAYING SERVICE SHIFTER. THE LIGHT COMES ON RANDOMLY WHILE DRIVING OR WHILE PARKED. THE LIGHT SHUTS OFF WHEN THE CAR SHUTS OFF AND TURNED BACK ON BUT COMES ON RANDOMLY AGAIN PERIODICALLY.

Type: Vehicle, Vehicle: 2017 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2019
Nov 2017

MY CAR JUST SHUTS OFF FOR NO REASON FOR ABOUT 2 HOURS AND WHEN IT COME BACK ON THE SERVICE ENGINE LIGHT COMES ON AND THE BATTERY LIGHT COMES ON. I TOOK IT TO THE DEALER THEY SAID THE ALTERNATOR AND BATTERY DIED. ALSO THE KEY THROB WON'T COME OUT THE IGNITION I ONLY HAD THE CAR FOR 4 MONTHS I AM THE FIRST OWNER SO I DON'T KNOW HOW THAT'S HAPPENING.

Type: Vehicle, Vehicle: 2017 JEEP CHEROKEE, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2017

Trend Over Time

Complaints by year

Quick Summary

The 2017 Jeep Cherokee has 37 ELECTRICAL SYSTEM,UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.