2015 Jeep Compass Air Bags

The contact owns a 2015 Jeep Compass. The contact stated while driving 25 MPH, the air bag warning light illuminated. The contact stated that the air bag warning light was illuminated intermittently. The contact inquired with the dealer if there was a recall associated with the VIN. The local dealer was contacted; however, the vehicle was not diagnosed or repaired because the vehicle was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 154,500.

Driver and passenger head rest airbags went off while car was sitting idle. This can cause damage to head and neck while driving

While driving (with no collision or impact of any kind) the passenger side active head restraint deployed. Luckily no one was in the passenger seat, the impact could have caused injury. There were no warning lights or problems of any kind prior to or after the deployment. Upon inspection I was told there are some plastic pieces that hold the restraint in place that have broken.

EVERY TIME I START MY 2015 JEEP COMPASS,R STATIONARY AND RUNNING, I SEE A WARNING LIGHT APPEAR REGARDING MY AIR BAG, INDICATING THE AIRBAG SYSTEM HAS FAILED. POSSIBLY A SIMPLE RESET, HOWEVER, JEEP HAS HAD OTHER YEAR JEEPS RECALLED REGARDING FAULTY AIRBAGS. *TR

VEHICLE WAS PURCHASED USED FROM CARMAX IN APRIL 2018 *(NEVER ALERTED TO ANY RECALLS. ) 10/09/2020 CAR DRIVING ON EXPRESSWAY / CAR WAS ROLLED IN ACCIDENT / TOTALED/ NO AIRBAGS DEPLOYED

I AM NOT THE ONLY ONE COMPLAINING ABOUT THIS. I'VE SEEN OTHER COMPLAINTS ABOUT THIS PROBLEM ONLINE. WHEN I TEST DROVE MY CAR, THE AIRBAG LIGHT TURNED ON. THE SALES GUYS SAID IT WAS A DEFECT AND WOULD GET FIXED. WELL, THAT NEVER HAPPENED AND I WENT BACK TO THE DEALERSHIP THREE TIMES AND AFTER THEY GAVE ME A HARD TIME, I GAVE UP. I EMAILED CHRYSLER, CALLED THEM, NOTHING! I WILL NEVER BUY A JEEP AGAIN. HORRIBLE CUSTOMER SERVICE. THE AIR BAG LIGHT DINGS AND GOES ON AND OFF SPORADICALLY AND IT'S BEEN LIKE THIS SINCE 2015. IF I GET INTO A CRASH AND THIS LIGHT IS ON, I'M AFRAID THE AIRBAG WILL NOT RELEASE. THERE WILL BE A LAWSUIT REGARDLESS IF I'M DEAD OR NOT! I GUESS YOU WON'T REACT UNTIL SOMEONE GETS INTO AN ACCIDENT? MEANWHILE, WEHAE TO LIVE WITH THE CONSTANT DING, DING, DING! JEEP COMPASS AIRBAG WARNING LIGHT. IF THIS LIGHT STAYS ILLUMINATED AFTER THE ENGINE HAS STARTED IT SIGNALS THAT THERE IS A FAULT WITHIN THE AIRBAG MODULE AND YOU ARE NO LONGER BEING OFFERED THE SAFETY IN THE WAY YOUR JEEP WAS DESIGNED TO. YOU SHOULD GET THIS CHECKED OUT AS SOON AS POSSIBLE BY YOUR LOCAL GARAGE. UNFORTUNATELY AT THIS TIME WE DO NOT STOCK ANY TOOLS WHICH ARE SUITABLE TO DIAGNOSE THE JEEP AIRBAG SYSTEM, AND BUYING THESE TOOLS YOURSELF CAN BE VERY EXPENSIVE. HTTP://WWW.CARPROBLEMZOO.COM/JEEP/COMPASS/AIR-BAG-LIGHT-ON-PROBLEMS.PHP HTTP://WWW.ARFC.ORG/COMPLAINTS/2015/JEEP/COMPASS/AIR_BAGS/PROBLEM.ASPX LETTER TO AND FROM CHRYSLER. RE: CHRYSLER GROUP LLC CUSTOMER ASSISTANCE ([XXX]) CUSTOMERASSIST WED 1/6/2016 2:31 PM DEAR [XXX], THANK YOU FOR CONTACTING THE JEEP CUSTOMER ASSISTANCE CENTER REGARDING YOUR COMPASS. OUR RECORDS SHOW THAT YOU HAVE CONTACTED US BY TELEPHONE AND WE ARE CURRENTLY ADDRESSING YOUR CONCERN. WE HAVE UPDATED YOUR FILE TO REFLECT THE LATEST INFORMATION YOU PROVIDED IN THE EMAIL MESSAGE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING INTO THE PARKING LOT OF A DUNKEN DONUTS AND THE DRIVER SIDE HEADREST DEPLOYED FOR NO REASON. THE CLIPS THAT LOCK THE HEADREST IN PLACE SOME HOW BROKE CAUSING THE HEADREST TO DEPLOY.

THE RIGHT FRONT PASSENGER HEADREST DEPLOYED WHILE CAR WAS PARKED AND NOT IN USE. THE PLASTIC RETAINER CLIPS ARE BROKEN AND IT CAN NOT BE FIXED. THIS IS A SAFETY ISSUES THAT HAS BEEN DOCUMENTED REPEATEDLY ON JEEP FORUM SO IT IS A MANUFACTURING PROBLEM. JEEP NEEDS TO REPLACE THIS FREE OF CHARGE AS IT DEPLOYED ON ITS OWN WHILE THE CAR WAS PARKED AND NOT IN USE

WE PURCHASED THE JEEP COMPASS ON 11/15/14. WITHIN THE FIRST WEEK OF OWNERSHIP, THE AIRBAG LIGHT CAME ON. WE RETURNED IT TO THE DEALERSHIP A TOTAL OF 5 TIMES BETWEEN 11/15/14 AND 12/12/14. ON 12/12, THEY REPLACED THE AIRBAG. WITHIN ANOTHER WEEK, THE AIRBAG LIGHT STARTED COMING BACK ON AGAIN. WE HAVE REPORTED IT AGAIN AND TOOK IT BACK TO DEALERSHIP. THEY SAID THE LAST TIME THAT THERE WAS NO ONE THERE THAT KNEW HOW TO FIX IT. WE REALLY LOVE THE JEEP, BUT ARE NOT COMFORTABLE DRIVING A CAR WITH AIRBAG ISSUES AND WOULD REALLY LIKE TO GET THIS RESOLVED QUICKLY. *TR

TL* THE CONTACT OWNS A 2015 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A NECK INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,400....UPDATED 07-08-15 *BF UPDATED 12/4/2015 *JS