29 complaints reported

2018 Jeep Compass ELECTRICAL SYSTEM,UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
29
Crashes
1
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Mar 2021

I BOUGHT MY JEEP BRAND NEW WITH ZERO MILES IN 2018 AND HAVE BEEN HAVING PROBLEMS WITH MY BACK UP CAMERA SINCE THEN. MY BACK UP CAMERA FOR MY JEEP RANDOMLY AND CONTINUOUSLY GOES BLACK. THIS CAN LAST A DAY OR UP TO A WEEK I AM WITHOUT A BACK UP CAMERA. JEEP HAS REPLACED THE RADIO TWICE AND HAVE REPLACE THE CAMERA ITSELF ONCE. I'VE TAKEN MY CAR TO GET SERVICE FOR BACK UP CAMERA TO JEEP MULTIPLE TIMES. THE LAST TIME I WAS AT JEEP THEY REPLACED MY RADIO AND IT HASN'T BEEN A MONTH YET AND MY BACK UP CAMERA IS NOT WORKING THE SCREEN IS BLACK. TODAY IS MONDAY, MAY 3 AND I HAVE BEEN WITHOUT A BACK UP CAMERA SINCE FRIDAY APRIL 30TH. I DO NOT FEEL SAFE DRIVING THIS CAR.I HAVE VIDEO PROOF EVERY TIME THE BACKUP CAMERA GOES OUT BUT I'VE ATTACHED A PICTURE OF THE BLACK SCREEN.

Type: Vehicle, Vehicle: 2018 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2021
Mar 2020

PURCHASED 2018 JEEP COMPASS TRAILHAWK SPORT WHICH NOW AS APPROX. 28,000 MILES. AT APPROX. THE ONE-YEAR MARK OF OWNERSHIP, THE JEEP STARTED EXPERIENCING SIGNIFICANT ISSUES WITH THE AUTO START/STOP FEATURE AND BACK-UP CAMERA. WITH REGARD TO THE FIRST, THE VEHICLE WILL BE STOPPED AT A STOP SIGN, INTERSECTION, ETC. AND THE ENGINE WILL TURN OFF (AUTO START/STOP FEATURE), HOWEVER, THE ENGINE WILL NOT TURN BACK ON AT TIMES. THIS IS AN INTERMITTENT PROBLEM AND UNKNOWN WHAT IT RESOLVES TO SPECIFICALLY. ON OCCASION WHEN THIS FAULT OCCURS, THE VEHICLE WILL DISPLAY THE AUTO START/STOP LIGHT ON THE DASH WITH AN EXCLAMATION POINT NEXT TO IT. IN THE OWNER'S MANUAL IT ADVISES THE VEHICLE SHOULD BE TAKEN TO THE DEALERSHIP FOR DIAGNOSTICS. OWNER HAS TAKEN THE VEHICLE TO THE DEALERSHIP ON MULTIPLE OCCASIONS WITHOUT ANY EXPLANATION OR REMEDY. DEALERSHIPS HAVE ADVISED THEY ARE UNABLE TO DETERMINE THE SOURCE OF THE PROBLEM AND UNABLE TO REPLICATE IT. THE BACK-UP SCREEN IS ALSO AN INTERMITTENT ISSUE. ON OCCASION IT WILL WORK WHEREAS OTHER TIMES IT WILL SIMPLY DISPLAY A BLACK/DARK SCREEN. THE TEXT "CHECK ALL SURROUNDINGS" STILL DISPLAYS ON THE BLACK SCREEN. MOST RECENTLY, HOWEVER, OWNER OBSERVED THE SCREEN SHOWING "CAMERA SYSTEM UNAVAILABLE" WITH THE BLACK SCREEN. JEEP'S WARRANTY PROVIDER/ADMINISTRATOR HAS BEEN EXTREMELY UNRESPONSIVE IN RESOLVING THE AUTO START/STOP ISSUE. IN MANY CASES, WE AREN'T EVEN RECEIVING ACKNOWLEDGEMENT OF THE VIDEOS/PICTURES WE ARE SENDING IN TO THEIR EMAIL. AS OF LATE MARCH, OWNER IS RECEIVING A NEW BACK-UP CAMERA AFTER HAVING JUST DRIVEN THE JEEP TO A DEALER AND REQUESTING REPLACEMENT. OWNER IS CONSISTENTLY BEING TOLD TO TAKE THE JEEP INTO A DEALERSHIP, AS THE PROBLEM OCCURS, BUT DEALERSHIPS CANNOT FIGURE OUT THE AUTO START/STOP ISSUE. OWNER IS BECOMING FEARFUL IN DRIVING VEHICLE AS IT SEEMS UNRELIABLE IN OPERATING PROPERLY.

Type: Vehicle, Vehicle: 2018 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2020
Sep 2019

I WAS AT A STOP LIGHT WHEN MY AUTO STOP CAME ON. WHEN I LET OFF THE BRAKE THE CAR DID START BACK UP. I FINALLY GOT IT TO START AFTER A MINUTE. SOON AFTER I WAS APPROACHING A STOP SIGN AND THE CAR AUTOMATICALLY INITIATED MY EMERGENCY BRAKE BEFORE I EVEN FULLY STOPPED. ANOTHER ISSUE OCCURRED AFTER STARTING MY CAR UP MY SCREEN WAS FADED OUT AND AFTER DRIVING DOWN THE STREET FOR A MILE OR 2 MY SCREEN WENT COMPLETELY BLACK AND REBOOTED ITSELF.

Type: Vehicle, Vehicle: 2018 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2019
Aug 2018

VEHICLE SHUTS DOWN AS I'M DRIVING. PEDALS BECOME HARD AND LIGHTS / WARNINGS COME ON.

Type: Vehicle, Vehicle: 2018 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2018

Trend Over Time

Complaints by year

Quick Summary

The 2018 Jeep Compass has 29 ELECTRICAL SYSTEM,UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.