26 complaints reported

2019 Jeep Compass UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
26
Crashes
0
Fires
1
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jan 2026

My2019 Jeep Compass has a software problem with the radio in the dashboard. The screen is sometimes freezing.it is affecting my remote start,the screen turns black,then flashes vertical and horizontal lines.at times it shows octagon shapes ,altering settings,and losing all functionality.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2026
Oct 2025

Without warning the vehicle lost power while driving and stopped completely. After waiting a few minutes I was able to get it started again.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2025
Aug 2025

When the auto shut off is engaged when I come to a stop light or stop sign the engine will shut off but will not restart. Have brought the car into the dealership and they say they can not recreate the issue. This is the fourth time this has happened with the car - I am reporting the most current event.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Aug 2025
Mar 2025

I’ve been experiencing persistent issues with my car’s coolant system. In January, they replaced the hose connected to the coolant reservoir, but within 30 days, I received another overheating warning. When I brought the car back, I was told that the coolant reservoir needed to be replaced, and now I’m facing the same problem for the third time. This situation raises serious safety concerns because my car isn’t alerting me when it’s overheating. It appears that either the thermostat is faulty or it wasn’t properly replaced and checked during the repair. I requested to speak with a manager to escalate the issue, but they refused to provide any contact information.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2025
Mar 2025

On several occasions, the check engine light comes on, the temperature gauge goes all the way up and it states “coolant temperature too high” before the car powers off. I had taken the car to a mechanic who said that it was a sensor issue and replaced the sensor. It has continued to happen on a regular basis while I’m driving. I have contacted Jeep and have an Appointment for them to “assess” the car. This is beyond dangerous, has happened while driving on the highway, and I see that it’s happened to other compass owners as well. Something needs to be done to address this before someone gets killed

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2025
Jan 2025

Within a period of three weeks, I received two alarming messages that appeared suddenly on the dashboard, "Pull over now, engine will turn off soon." The first instance happened as I was driving on I-80 East going about 70 mph, while towing a teardrop trailer. Fortunately, there was a rest stop ahead and I was able to pull over safely. After 30-45 minutes, I turned the ignition on, the message wasn't there, so I was able to get back on the interstate and drive home. The second incident happened while I was exiting a parking lot, trying to merge onto the main thoroughfare. Had the car towed to Jeep dealership. Car would not start when tow truck driver was trying to remove car from tow bed. Tow truck driver used a portable battery charger to start engine up. Jeep dealership replaced the secondary battery that is connected to the start/stop feature, but when they test drove it, the car's power turned off again. Apparently, the main battery (which was replaced a month or so before by another company) was not installed properly. When that adjustment was corrected, the car was test driven a second time, and has been running fine. However, yesterday I read that 64,000 2017-2019 Jeep Cherokees are being recalled due to loss of power. It made me question whether the battery issue I experienced is really the culprit of why my engine turned off or if there's something else that I should be aware of.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Nov 2024
Nov 2024 Fire

The car caught fire due to the radio and my insurance company screwed me and I need to know what I can do to help me

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jul 2024
Oct 2024

I was taking my jeep through an an automated car washe and the car engine turned off. The car was in neutral and when I was supposed to drive the car away at the end of the wash, it would not let me put the car in drive. Somehow I got the car restarted after several attempts and was able to put the car in drive before the car behind me hit me.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2024
Jul 2024

The auto shut off function while stopped has malfunctioned on a couple occasions. One was when stopped at a red light. The car would not start up again when letting off the gas. The vehicle was new to me and I didn't know how to fix the problem. Sitting there, even with hazards on, is dangerous as I could have been rear ended while trying to figure this out. I ended up having to restart the vehicle. I can disable the function, but I believe it is causing starter issues with the vehicle. The vehicle intermittently will not start right away, and finally will after several attempts. All possible problems that could cause the start issue have been tested by mechanics at an auto shop. All of which were eliminated. There are no warning lights that have come on when either of these things happen. The vehicle is available for inspection, if requested.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2024
May 2024

Car stopped in the middle of an intersection, and a ton of dash lights came on. Did this about 2 times x Brought it to Jeep dealership and they said that the diagnostic is coming back that everything is fine with the vehicle. I see a lot of jeep compasses are doing this and i need whatever the issue is to be resolved with a recall or something to prevent this from happening to other and get this issued solved immediately. I’ve been to jeep and NOTHING.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2024
May 2024

Vehicle randomly blinks coolant too hot, locks up and shuts down. All fluids are full and there is no reason for the warming. Has happened backing out of the driveway, going slow, and on the freeway. Very dangerous

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: May 2024
Mar 2024

Car stalls while driving. While car is in drive it will stall and steering becomes limited. Works again once car is restarted.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2024
Jan 2024

I bought this vehicle as a CPO. After a few months the vehicle was intermittently having issues with the start stop being disabled when using the remote start. Subsequently the vehicle wouldn’t engage to start without being powered back down and restarted which would reset the start stop as well. Last week I went to remote start the vehicle and everything cycled through like it would start but never turned over. Now the start stop is just disengaged. From reading the various forums on this vehicle the start stop is a common problem with no resolve.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Jan 2024
Oct 2023

When driving the Jeep on now 3 occasions has shut off on me while in full motion. The last time I was approaching a stop sign and was slowing down to stop once stopped I then proceeded to turn the vehicle shut off. There also were dash warnings that lit up to service hill shifter, and ESC I don’t know what that meant. However it was just seen at the dealership and they said there were no codes at the moment and the previous codes reset themselves.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Oct 2023
Sep 2023

I was driving and my vehicle stopped at a stopped light and shut down with no warning prior. My vehicle had to be towed.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2023
Apr 2023

Purchased vehical from a Spitzer CJDR dealership February of 2022. 4 months later returned to The dealership with a strong syrupy coolant smell coming from the hood. Was told by the dealership they could not find any issues. Returned back to the dealership multiple times complaining about the smell. Dealership replaced coolant cap and reservoir stated they still couldn't find a leak or why it smelled. Vehicle is not overheating. This past Thursday, I was driving and the vehicle shut off as I was pulling into oncoming traffic, almost causing a major accident. Dash light illuminated: "engine coolant temp. too hot" and the car would not start. I had the vehical towed by my insurance company to the dealership, as it still would not start. After dealership having the vehicle for almost a week, with no update, I called them. My Advisor states they cannot find an issue an not showing any codes.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2023
Apr 2023

Car signals overheating warning then engine ceases and will not let me drive. After 10-20secs engine goes back to regular temperature and I can then continue driving fine. Last time it overheated I was stuck at a traffic light and my car turned the e brake on by itself. I had to turn on my emergency lights, turn e brake off then put the car in park. I then turned my car off and once I restarted it the temperature was back to normal and I was able to drive it to work fine. I am extremely scared about this as it is a safety hazard.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2023
Apr 2023

While I am driving or waiting for a light to change a message on dashboard states the vehicle is coolant temperature too high, which is a false over heating warning. Then the car will either stall/shutoff and has rolled back while my foot is on the brake. I would have to put it on park and restart vehicle. This has happened while my kids are in the car. I have taken it to 2 different auto repairs and nothing show up in there scanner.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Apr 2023
Mar 2023

I have taken my 2019 Jeep Compass into the dealership because my vehicle completely STOPS, SHUTS OFF and STOPS MOVING when I am driving the vehicle or coming to a stop without any warnings or alerts. The gas peddles will lock up will not move forward or back. Although the vehicle is "on" the vehicle will not move unless the gear is switched back to park and restarted. This has occurred on multiple occasions while my vehicle is on the road and I have brought my vehicle into the closest authorized Jeep Service Station with no resolution other than oil consumption tests. This keeps occurring and this is unsafe for me and others on the road.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2023
Feb 2023

Dash message stated “Coolant temperature too high” before shutting off completely at a stop light. Brakes locked up and could not change the gear. Car would not turn back on, and had to get my car towed out of the middle of an intersection.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2023
Feb 2023

Several times I’ve had a “Coolant Temperature Too High” warning flash and then my car temporarily loses power before recovering. It has happened 4 times.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Sep 2022
Dec 2022

My car just shuts down randomly while I'm driving it. The dashboard lights up red and says overheated. It doesn't start back up right away. I have had It to the dealership several times for this problem. They hook it up to their computer and it doesn't show anything wrong. This has been a continuing problem for the last several months. I do not feel safe driving this car. I never know if I'm going to make it home safely.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Dec 2022
Apr 2021

The Uconnect 8.4 system in my vehicle frequently locks up, and causes the reverse camera to remain on even when the vehicle is not in reverse

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2021
Apr 2021

My daughter was driving her Jeep Cherokee on the interstate Saturday night when the closed sunroof completely shattered, dropping shards of glass on her. We called the dealership where we purchased the car and was told to file an insurance claim. This is a safety issue involving a defective product and not caused by the driver.

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Feb 2021
Mar 2020

THE TOUCH SCREEN RADIO IS SWITCHING RADIO STATIONS BY ITSELF. WHEN YOU TOUCH THE STATION ON THE SCREEN IT GOES BACK TO ANOTHER STATION

Type: Vehicle, Vehicle: 2019 JEEP COMPASS, Manufacturer: Chrysler (FCA US, LLC)
Incident: Mar 2020

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Quick Summary

The 2019 Jeep Compass has 26 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.