2020 Jeep Grand Cherokee UNKNOWN OR OTHER

Entertainment screen is delaminating. Other VIN’s have this issue and a recall. Jeep will not acknowledge that recall for this VIN.

The dash touchscreen is having a delamination issue. It looks like a crack but is actually the two layers of the touchscreen separating which make it look like a crack. From what I see online this looks to be a common issue with the touchscreen but there is no recall. Speaking with the dealership this is an expensive fix. I was quoted $1,725 plus labor to replace the screen.

The screen for the navigation, radio, climate control etc is delaminating and now not working properly. Also it is getting difficult to see the screen while driving. Car is available for inspection. And no warning…it started to delaminate slowly and now it has begun to delaminate spread quickly

Radio camera is feeezing when in reverse and saftey isn’t working … radio randomly shuts off and turns on … won’t allow any functions to work when it’s frozen including camera and backup safety assist

The interior wood trim on the driver's side door pealed away and broke. There are other recalls related to the same door trim that is pealing away like X77.

I am writing to bring to your attention a matter of significant concern regarding my recent visit to your service center on April 22, 2025, for a scheduled appointment to replace the driver's side rim and two front tires. Upon post-service inspection of my vehicle, I observed that the newly installed front tires were Bridgestone, rather than Ironman, which are consistent with the original rear tires. It appears that the service department took the liberty of replacing the front tires with more expensive Bridgestone models without prior consultation or my explicit approval. After addressing this issue with the service manager, the initial compensation offered was limited to a few complimentary oil changes and tire rotations. Subsequently, the manager contacted me with an offer of one new Bridgestone tire for the rear, contingent upon my purchase of the other tire. I declined this offer, having recently invested approximately $4,000 in various services and brake work. In a third communication, the manager proposed to provide new front tires to match the existing rear tires. These fluctuating offers have left me perplexed and frustrated, as I lack both the financial resources and time to engage in such negotiations. I regret to inform you that I find this resolution unsatisfactory, given the unexpected change in tire brand and the associated increase in cost. This situation has caused considerable inconvenience and warrants a more appropriate resolution. Service date 4/22/25 R/O [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving down the road my panoramic sunroof (not the moving piece but the stationary glass) spontaneously burst and shattered. Clear skies, no trucks around me, no overpasses near me, no trees over me, no debris on the road. No other damage to the vehicle. It appears that it burst outward rather than inward. My vent shade was fully closed so no glass fell into the vehicle down onto myself and my 11 month old child, but had it been open we could’ve been seriously cut up and injured. No warning signs at all, I rarely ever use my sunroof and it was not in use at the time of incident. It caused about a 8 inch by 4 inch hole in my sunroof. This is going to cost nearly $1800 to repair due to no fault of my own.

Evaporator core leak

Service shifter light comes on, sometimes it makes the engine light come on and a message appears that says to safely stop the vehicle and put into park. Doing some research on this myself no help from Jeep I found that this could cause the tires to lock up because your Jeep thinks it was put into park as your driving causing a severe accident especially if your on the highway. I also found that you can stall instantly. Imagine having children in your vehicle on the highway and your Jeep just dies. I feel like this is a very serious safety issue that needs to resolved by Jeep. I've had my Jeep brought to a Jeep dealership 3 times now. Currently there as we speak. They have done extensive work to what "may" be causing the issue. They are now chasing wires. I've paid $800. out of pocket and my warranty has covered about 3k in parts. Jeep has been contacted by the dealer with no help or guidance.

The same thing happened on our 2020 jeep grand cherokee as the recall for the other. We were on the highway and the car suddenly would not respond to acceleration. Like it lost power but it didn't it just stopped responding suddenly

UConnect screen is delaminating and preventing me from getting access to vehicle safety controls. It started delaminating about 6 months ago and is delaminating at a rapid rate. This is a known defect with Jeep and other Stellantis vehicles but they will not repair.

The main screen display in my Grand Cherokee is de-laminating. It is happening so quickly and makes the screen difficult to see, creating a hazard. I called Jeep Cares and they informed me that nothing could be done but I could pay out of pocket. Jeep said that it didn't meet requirements for repair/replacement and I asked what requirements it didn't meet. The representative told me that was proprietary information. A week later, the screen is getting hard to see so I messaged Jeep on Facebook. They responded and asked for my information and they would review and get back to me. I provided that information and now they are actually ignoring me. I followed up twice, they read the message and will not respond.

Screen is delaminating and this is a common issue in this type of vehicle

Display screen is suddenly delaminating rapidly. No unusual incident has occurred to cause the delamination. As the area of delamination expands, the responsiveness of the touchscreen becomes erratic.

We were driving down the street and heard a loud noise almost like a gun shot. We thought something hit the windshield however there was nothing wrong with the windshield. We then noticed the sunroof blew out shattering the glass. The way the glass is protruding out indicates the sunroof blew out. It was not hit with anything causing the damage. If the glass was hit it would have been caved in. Luckily, we had the inside screen closed so that we were not hit with pieces of shattered glass. The sudden loud noise could have caused a major accident and the flying glass could have caused injuries to passengers. This is a safety issue. I contacted Jeep and they did not seem concerned by this and their agent actually hung up on me when I asked to speak with a manager! I have not taken the vehicle in for any repairs at this time. I was trying to see if Jeep was going to take care of the situation however it does not appear to be the case.

Sunroof shattered while driving on the interstate. There was no impact to sunroof prior to and no known past impact to sunroof leading up to it shattering. The sunroof had previously shattered mid-drive on May 11, 2023. Impact to the sunroof had been heard ~2 weeks prior. The sunroof was fully replaced at the Jeep dealership the following week. Had sunroof shade been open, glass pieces would have posed a potential safety risk to driver and passengers eyes and drivers attention to the road. The vehicle component has not been inspected by the manufacturer, insurance, or law enforcement. No warning messages or symptoms were present to alert to the issue.

The leather dashboard is bubbling and wrinkling. I read that this can cause the entire dashboard to come off if the airbags were to deploy. I’ve also seen other complaints where it continues to bubble up so high that it decreases visibility

While changing the tire on my vehicle, the jack shot from under the right rear passenger area of the car to the front center of the car. This happened while the vehicle was raised and the tire was removed, this caused the right rear brake rotor to fall on the asphalt parking lot. Luckily no part of my body was under the vehicle at the time, or i could have been killed.

While trying to start the Jeep with the keyfob in the vehicle the Jeep will not start and I get Keyfob Not Detected error on my dash. Followed by Hold keyfob to start button to start.

Hello, Before two months I bought preowned grand Cherokee north edition with 15.500 miles. When I start driving for the first few minutes I hear a sound like whistling, and it's like the engine is having a hard time getting up to speed. also very often when I shift the transmission into reverse I hear a knock.

I was evacuating the Colorado Marshall Fires and my 2020 Grand Jeep Cherokee with 20,000 miles just quit while driving down the road. It was slow moving traffic out of the area with 100 MPH winds, heavy smoke and debris flying through the air. As I tried to restart it, there was a message about some sensor, but unclear as to what exactly the message was. The engine would not turn over. The car was partially blocking traffic and caught on fire approximately 10 minutes after it stopped. Those evacuating were down to one lane and navigating around a burning car. No investigation is possible as it is completed burned up. I have followed all of the manufacturer's recommended maintenance schedules and have had zero incidents with this Jeep prior to this. I would like some sort of investigation as to the cause (an assessment of the situation as there is no car left to inspect). I do not want this happening to another person/family as they are trying to get out of a dangerous situation. I was lucky in that there were others evacuating, however, had I been in an isolated area, my dogs and I could have been dead.

UCONNECT IS THE STEREO IN THIS VEHICLE. IT HAS BEEN REPLACED 4 TIMES. IT GLITCHES AND CAUSES THE SYSTEM TO FREEZE AND RESTART ITSELF. THE DEALERSHIP HAS DONE ALL THEY CAN DO AND SENT ME A PICTURE OF THE RESPONSE THEY RECEIVED FROM JEEP TO WAIT FOR AN UPDATE. I REACHED OUT TO JEEP, THEY TOLD ME TO CONTACT UCONNECT. I DID AND I GET THE SAME RESPONSE, EVEN FROM THE PEOPLE IN HIGHER POSITIONS. MY ISSUES ARE 1) SAFETY - THIS SCREEN IS USED FOR THE BACK UP CAMERAS. WHAT IF I BACK OVER SOMEONE OR SOMETHING? 2) HEATED STEERING WHEEL AND SEATS ARE ALSO CONTROLLED FROM THIS PANEL. I LIVE IN NEBRASKA AND I DO NOT WANT TO FREEZE MY BUTT OFF OR FRY IT OFF JUST BECAUSE I CAN'T ACCESS THE BUTTONS. AGAIN, MY NUMBER ONE CONCERN IS THE SAFETY OF NOT BEING ABLE TO ACCURATELY ACCESS THE BACK UP CAMERAS. I AM SUPPOSED TO WAIT FOR THIS UPDATE TO HAPPEN IN JUNE OR JULY. I HAVE BEEN DEALING WITH THIS SINCE I GOT THE VEHICLE IN APRIL OF 2020. THIS OCCURS WHEN BACKING UP, HOT OR COLD OUTSIDE, DRIVING ANYWHERE, FORWARD, BACKWARDS, IN TOWN, ON THE HIGHWAY. ANY TIME, NO SPECIFIC RHYME OR REASON FOR WHEN IT HAPPENS! I HAVE VIDEOS AS WELL BUT IT APPEARS THAT I CAN NOT LOAD THEM BECAUSE THEY ARE A MOV FILE. THE MILEAGE AND DATES PROVIDED ARE THE MOST RECENT. AS STATED ABOVE, THERE HAVE BEEN SEVERAL INSTANCES AND RADIO REPLACEMENTS.

My Safety as well as other Drivers safety are at risk when you down the highway at a speed between 70 & 75 miles an hour and all off a sudden your engine quits, I was told it goes into limp mode, I turned off engine, started it again could not get power, turn off engine again waited a few minutes and it finally gave me some power, was told by the Dealership that they could not find anything the computer may have reset itself, in a one week period it did twice, I nearly got hit or the person could have got killed hitting me. This is definitely a safety issue I think this should be a recall.

While driving on the highway I heard a loud sound, like a gunshot and my sunroof had shattered onto me.

I was merging onto a highway after work and my sunroof exploded. There were no other vehicles, bridges, or any other objects around me. This could have been a real bad situation if it occurred with other vehicles around me. The local Jeep dealership refused to cover the repairs under warranty stating that, "Looks like an object hit my sunroof". There are no other markings around the sunroof.