2015 Jeep Renegade Electrical System

TL* THE CONTACT OWNS A 2015 JEEP RENEGADE. WHILE DRIVING 45 MPH, THE CHARGING SYSTEM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. THE VIN WAS NOT AVAILABLE.

I HAVE OWNED THIS 2015 JEEP RENEGADE 4WD FOR JUST OVER ONE YEAR. DURING THIS TIME FRAME, THE BATTERY HAS DIED THREE TIMES; ONCE LEAVING MY FAMILY STRANDED 40+ MILES FROM OUR HOME. THE KEY FOBS CONTINUOUSLY FAIL TO WORK. MEANING, YOU ARE STUCK MANUALLY UNLOCKING EACH DOOR... AND WHEN THE KEY FOB IS NOT WORKING, NEITHER DOES THE ELECTRIC SWITCH ON EITHER OF THE FOUR DOOR PANELS. OBVIOUSLY SEVERAL YEARS BACK, MOST VEHICLES HAD MANUAL LOCKS AND WINDOWS... BUT THIS IS 2016 AND A VEHICLE THAT IS ONLY ONE YEAR OLD WITH UNDER 10,000 MILES. FOR A BATTERY TO DIE THREE TIMES AND THE KEY FOBS TO CONTINUOUSLY FAIL, THERE IS AN OBVIOUS ELECTRICAL ISSUE WITH THE JEEP RENEGADE. THERE IS NOTHING WORSE THAN BEING STRANDED...AND FROM A SAFETY ASPECT, A KEY FOB SHOULD BE FAR MORE RELIABLE THAN WHAT JEEP OFFERS.

I'VE FILED A COMPLAINT BEFORE AND THE ISSUE HAS HAPPENED AGAIN. I WAS LEFT STRANDED, AN HOUR AND A HALF FROM HOME BY MY JEEP RENEGADE. THE KEYLESS ENTRY SYSTEM DECIDES TO STOP WORKING OUT OF THE BLUE AND THEN THERE IS NO WAY TO START THE CAR. JUMPING IT DOESN'T HELP AND IT'S A MAJOR GLITCH IN THE SYSTEM. THE DEALER "FIXED" THIS ISSUE LAST WEEK BY REPLACING A FAULTY GROUND AND THEY SAID THAT WAS WHAT WAS CAUSING IT. THREE DAYS LATER, I'M IN THE SAME PREDICAMENT THAT I WAS IN BEFORE. THIS CAR IS NO LONGER SAFE TO DRIVE AND NO ONE HAS BEEN PROACTIVE IN TAKING CARE OF THIS. I DON'T KNOW WHAT ELSE TO DO.

FORWARD COLLISION WARNING INADVERTENTLY AND RANDOMLY TURNS OFF, AS DOES BACK UP CAMERA AND CAMERA GUIDE LINES. ADDITIONALLY, 911 AND UCONNECT RANDOMLY ARE SHOWING, INDICATING A MALFUNCTION. SEVEN TRIPS TO DEALER HAVE NOT CORRECTED, INCLUDING DEALER CONTACTS WITH MANUFACTURER (WORK ORDERS ON FILE). SHUTTING OFF ENGINE AND RESTARTING SOMETIMES CORRECTS THE VEHICLE'S ISSUES. FIRST STOP WITH DEALER TO CORRECT-11/15/2015 (VEHICLE PURCHASED IN OCTOBER). MOST RECENT STOP WITH DEALER 4/8/2015

CASE #: [XXX] VIN: [XXX] VEHICLE DESCRIPTION: CHRYSLER ASPEN LIMITED 4X2 SPORT UTILITY 4-DOOR GOOD MORNING - I DROPPED MY CAR OFF TO BE SERVICED YESTERDAY FOR THE CLAIM AS ADVISED AFTER WORK YESTERDAY. I WAS GIVEN A JEEP RENEGADE AS A LOANER. WHY WAS I NOT ABLE TO GET THE KEY OUT OF THE IGNITION LAST NIGHT. AFTER TRYING SEVERAL TIMES AND AFTER SPEAKING WITH CHRYSLER SALES REP [XXX] WHO WAS VERY HELPFUL. HE ADVISED IF THE CAR WAS IN A SAFE PLACE TO LEAVE THE WINDOW DOWN. THE CAR WAS IN MY GARAGE. I DROVE IT BACK TO THE STATELINE CHRYSLER AND AFTER EXPLAINING THE SITUATION, AND AFTER DOUBLE CHECKING THE SITUATION, QUAN OR QUAL W/ STATELINE CHRYSLER NOT [XXX] WERE ABLE TO GET THE KEY OUT OF THE IGNITION EITHER. I WAS AN HOUR AN A HALF LATE FOR WORK DUE TO THIS SITUATION. I DID NOT WANT TO KEEP A CAR AND BE STUCK ANY LONGER WITH THIS SITUATION. I WAS ADVISED BY THE STATELINE REP THAT CUSTOMERS HAVE CALLED WITH COMPLAINTS THAT THEY ARE UNABLE TO GET THE KEY OUT OF THE IGNITION. THIS WAS ONLY A LOANER CAR FOR ME ...ANOTHER CHRYSLER ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 JEEP RENEGADE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,858. THE VIN WAS UNAVAILABLE.

POWER DOOR LOCKS STOPPED WORKING 9-17-15. WENT TO DEALER 9-22-15, THEY SAID THAT KEY FOB WAS BAD, NEW ONE ON ORDER. TURN ON FRONT WIPERS THE BACK WIPER WILL TURN ON SOMETIMES, WITH THE BACK WIPER SWITCH OFF. THE CAR SAT IDLE FOR 8 DAYS, THE BATTERY WAS DEAD. I TRIED TO START COULD'NT GET KEY OUT OF IGNITION. HAD TO JUMP BATTERY 3 TIMES WITH BATTERY PACK TO GET CAR STARTED. WHEN BATTERY WENT DEAD THE CAR COMPUTER RESET AND MY POWER DOOR LOCKS NOW WORK WITH KEY FOB. WAITING TO SEE HOW LONG CAR WILL RUN, CAN'T TRUST IT.

BOTH KEY FOBS BEGAN TO HAVE DELAYED RESPONSE WHEN LOCKING AND UNLOCKING VEHICLE. AUTOMATIC LOCKS STOPPED WORKING, BUT BACK HATCH WOULD STILL LOCK AND UNLOCK. LOCK AND UNLOCK BUTTONS WOULDN'T WORK ON DRIVER-SIDE AND PASSENGER-SIDE DOORS. DISCONNECTED AND RECONNECTED BATTERY, THEN THE LOCKS WORKED AGAIN.

PRESS REMOTE TO LOCK DOORS, REAR DON'T LOCK, TRIED AGAIN THEN FRONT DOESN'T LOCK. SO NOW CAR WON'T OPEN OR LUCK WITH REMOTE. I REPROGRAM LOCKS ON UCONNECT STILL DOESN'T WORK. YOU HAVE TO MANUALLY LOCK THE DOORS. I CONSIDER THIS A SAFETY RECALL . IF YOU HAVE KIDS IN BACK THEY WON'T BE ABLE TO GET OUT UNLESS YOU REACH INSIDE VEHICLE TO OPEN. HOPE THE CAR DOESN'T CATCH FIRE WITH KIDS IN BACK. KEY IS ALSO HARD TO PUT IN IGNITION AND TAKE OUT.(BATTERIES IN REMOTE ARE FINE I CHECKED FULL POWER). I THINK THE MANUFACTURERS ARE IN A HURRY TO RELEASE THE VEHICLES BEFORE THEY ARE PROPERLY TESTED.

MY JEEP RENEGADE'S 6.5AN INFOTAINMENT SYSTEM MAY HAVE CORRUPTED SOFTWARE. SINCE OWNING THE VEHICLE, THE "YELP" FEATURE WILL NOT LOAD AND IS NOT AVAILABLE TO UTILIZE AS ADVERTISED. MY UCONNECT ACCOUNT LISTED IN MY RADIO SYSTEM SHOWS "PENDING" INSTEAD OF TRIAL OR ACTIVATED. I AM ALSO MISSING SOFT KEY APPLICATIONS SUCH AS WI-FI AND SOMETIMES UCONNECT STORE. I HAVE CONTACTED UCONNECT ACCESS, JEEP, AND MY DEALERSHIP COUNTLESS TIMES OVER THE PAST 30 DAYS OF OWNERSHIP WITH NO REMEDY. I HAVE BEEN TOLD TO PERFORM SOFT AND FACTORY RESETS TIME AND TIME AGAIN WITH NO CHANGE. UCONNECT REPS HAVE RE-SENT DATA AND JAR. FILES WITH NO LUCK AND NO CHANGE TO MY RADIO SYSTEM. DEALERSHIP DOES NOT KNOW WHAT TO DO AND SUBMITTED A WORK TIOCKET TO STAR REPS FOR ASSISTANCE. THEY HAVE NOT FIGURED OUT WHAT TO DO AND TOLD ME THEY WOULD CONTACT MANUFACTURERS OF THE RADIO SYSTEM FOR HELP. 2 WEEKS LATER AND NO WORD FROM DEALERSHIP OR STAR REPS. I WISH THEY WOULD TRY TO RELOAD SYSTEM SOFTWARE OR REPLACE MY 6.5AN SYSTEM WITH NEW ONE.

OUR JEEP RENEGADE'S 6.5AN INFOTAINMENT SYSTEM MAY HAVE CORRUPTED SOFTWARE OR A ELECTRICAL PROBLEMS. SINCE OWNING THE VEHICLE (JUNE 2 ,2015) THE YELP FEATURE WILL NOT LOAD AND IS NOT AVAILABLE TO UTILIZE AS ADVERTISED. MY U-CONNECT ACCOUNT WAS LISTED AS PENDING INSTEAD OF TRIAL/ACTIVATED. AFTER NUMEROUS TRIPS AND CALLS TO U-CONNECT WITH MULTIPLE TROUBLE TICKETS AND OPENED STAR CASE THE RADIO WAS REPLACED ON 8/26/2015 BUT IT IS NOW WORSE THAN BEFORE,.APPS DO NOT WORK, GETTING SEVER ERROR AND SUBSCRIPTION ERRORS. I NOW HAVE ANOTHER OPEN TROUBLE TICKET AND U-CONNECT DOESNT SEEM TO HAVE AN ANSWER. I HAVE BEEN PUTTING UP WITH THIS FOR 3 MONTHS NOW AND 5-6 TRIPS TO THE DEALER, A REPLACEMENT RADIO AND A REQUESTED BUYBACK. I HAVE AN OPEN CUSTOMER CARE CASE. THIS WASNT THE ONLY ELECTRICAL PROBLEM HAD 4 ATTEMPTS TO REPLACE A BAD KEY FOB, FINALLY AFTER ORDERING 2 NEW KEY FOB , IS WAS FIXED.