2017 Jeep Renegade FUEL/PROPULSION SYSTEM

TRAVELING AT 75 MPH ON HIGHWAY 25 IN NEW MEXICO, THE BEGAN DECELERATING DESPITE MY FOOT PUSHING THE GAS PEDAL. SERVICE ENGINE KIGHT ILLUMINATED. VEHICLE HAD TO BE TOWED TO JEEP DEALERSHIP SIERRA BLANCA MOTORS IN RUIDOSO NM. LUCKILY I HAD CELL SERVICE TO CONTACT AAA. FUEL PUMP IS BEING REPLACED NOW FOR THE SECOND TIME IN 21,000 MILES. DEALER TOLD ME THERE IS NO WAY TO RECONFIGURE IT SO THAT WON'T HAPPEN AGAIN. IM AFRAID NOW TO DRIVE IT. I HAVE TO DRIVE TO DESOLATE LOCATIONS WITH NO CELL SERVICE FOR MY JOB. I WAS IN MOTION ON A HIGHWAY WHEN THIS LATEST INCIDENT OCCURRED. THEVFIRST INCIDENT I WAS ALSO IN MOTION ON A HIGHWAY NEAR SANTA FE. FUEL PUMP WAS REPLACED THEN AT 5,000 MILES ON THE CAR.

I TOOK THE VECHICLE FOR THE RECALL FOR A REPLACEMENT ON THE FUEL PUMP MODULE AND I WAS TOLD THEY DIDN'T HAVE IT AND THAT I WOULD GET A CALL FOR THE REPLACEMENT. I STILL HAVE NOT RECEIVED A CALL AND NOW I CANNOT RENEW MY VEHICLE REGISTRATION. I HAVE CALLED THEM MULTIPLE TIMES AND I JUST GET THE RUN AROUND. I AM NOW GOING TO HA E TO PAY LATE FEES AND I MY TAGS WILL BE EXPIRED. THIS VEHICLE IS MY PRINCIPAL CAR FOR TRANSPORTATION TO GET TO WORK. WHO IS GOING TO BE RESPONSIBLE FOR THIS NOW.

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CHRYSLER DODGE (18803 STUDEBAKER RD, CERRITOS, CA 90703, (888) 879-5229) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BONIFACE-HIERS CHRYSLER DODGE JEEP (1775 E MERRITT ISLAND CAUSEWAY, MERRITT ISLAND, FL 32952) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

CHRYSLER'S RECALL #UB2 MANUFACTURER ERRO; FUEL PUM AFFECHTED BY HIGH AMBIENT TEMPERATURES (VEHICLE IN MOTION OPERATED HIGHWAY OF PUERTO RICO WERE TEMPERATURES 89-102 FARENHEITSDEGREES , LOSS OF FUEL PRESSURE, MUST BE REPLACE. NHTSA ID 18V731000

THE VEHICLE HAS SHUT OFF ON 3 DIFFERENT OCCASIONS WHILE DRIVING IN THE CITY. THE VEHICLE ENGINE STOPS AND THE CAR HAS TO BE GUIDED OFF THE STREET IF SAFE. AT LEAST ONCE THE VEHICLE STOPPED WHILE DRIVING AND HAD TO BE SHUT OFF AND THEN RESTARTED. THIS HAS HAPPENED THREE TIMES, TWICE BEFORE THE RECALL. IT WAS TAKEN TO THE DEALERSHIP AND THEY DIAGNOSED A "SOFTWARE" PROBLEM. IT HAS HAPPENED AGAIN SINCE FINDING OUT ABOUT THE RECALL AFTER THE ORIGINAL "FIX". THE VEHICLE IS AT THE DEALERSHIP CURRENTLY BUT THERE IS NO RECALL PART YET FOR THIS PROBLEM.

I'M CONCERNED ABOUT RECALL NUMBER 18V-731. THE LETTER WE RECEIVED SAID A SOLUTION WOULD BE AVAILABLE BY THE END OF Q4 2018. I CALLED OUR DEALERSHIP TODAY AND CONFIRMED THERE IS NO SOLUTION YET. THIS IS AN EXTREMELY DANGEROUS ISSUE. CAVITATION FROM A BAD FUEL PUMP REALLY DOESN'T DESCRIBE WHAT IT'S LIKE TO HAVE YOUR ENGINE STALL OUT ON YOU AT INTERSTATE SPEEDS IN HEAVY TRAFFIC WHILE GOING UPHILL. TWICE. A THIRD TIME IT OCCURRED ON A SIMPLE CITY STREET. WE WERE ALMOST INVOLVED IN A SERIOUS ACCIDENT THE FIRST TIME IT HAPPENED. NO WARNING, NO CHECK-ENGINE LIGHT, NO SPUTTERING OR LESS-RESPONSIVE ENGINE - NOTHING. JUST STALLED OUT. THE ISSUE IS LIKELY TO OCCUR IN HOT SUMMER TIME AND DRIVING UP HILLS. WE LIVE IN HILLY TUCSON, ARIZONA WHERE IT WILL HIT 90DEG TOMORROW. THIS IS UNACCEPTABLE AND I BELIEVE THE MANUFACTURER CLAIMING ITS JUST A FAULTY FUEL PUMP IS BOGUS. IF IT WAS THAT SIMPLE, WHY IS THERE NO NEW FUEL PUMP AVAILABLE? WHY ARE THE FUEL PUMPS ON NEW INVENTORY OKAY, BUT THEY CAN'T PRODUCE ONE GOOD ENOUGH TO SATISFY THIS RECALL? AFTER EXPERIENCING THE ISSUE SEVERAL TIMES, I THINK THE PROBLEM LIES IN THE SOFTWARE, OR HOW THE SENSOR READS THE FUEL PRESSURE OR ENGINE TEMPS. THE CAR DIDN'T HEAVE OR SPUTTER BEFORE THE ISSUE AROSE - THE ENGINE JUST CUT OUT. I'VE DRIVEN OLD CARS WITH POOR FUEL PUMPS BEFORE AND THEY LET YOU KNOW BEFORE THEY DIE. AND THEY DON'T COME MAGICALLY BACK TO LIFE ONCE YOU PULL OFF THE ROAD AND TURN THE CAR OFF AND IMMEDIATELY BACK ON AGAIN. SOFTWARE DOES THAT - NOT MECHANICAL FAILURES. I REFUSE TO PUT MY FAMILY AT RISK AGAIN THIS SUMMER, AND SUMMER COMES FAST IN SOUTHERN ARIZONA. PLEASE HELP ME LOOK OUT FOR MY LITTLE FAMILY. WE DON'T HAVE THE MONEY TO TRADE OUR DEFECTIVE JEEP IN FOR ANOTHER VEHICLE, AND REALLY NEED THIS CAR TO WORK. THIS IS A DANGEROUS ISSUE THAT I FEEL IS NOT BEING PROPERLY RESPECTED BY THE MANUFACTURER. THANK YOU -

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN MAY OF 2018. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2018. HILL-KELLY DODGE CHRYSLER JEEP RAM (6171 PENSACOLA BLVD, PENSACOLA, FL 32505) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ALL MAINTENANCE DONE TO VEHICLE AT RECOMMENDED/REQUIRED TIMEFRAMES. AFTER MY 2ND OIL CHANGE WHILE DRIVING THE CAR STALLED WITH NO INDICATORS ON DASH ON A MAIN ROAD WITH A SPEED LIMIT OF 45MPH, CAR DID NOT RE-START UNTIL 2ND OR 3RD ATTEMPT. THIS WAS THE 1ST TIME THIS HAD HAPPENED. ABOUT 1 WEEK LATER WHILE DRIVING DOWNHILL TURNING ONTO A FLAT ROAD THE CAR STALLED AGAIN STARTING BACK UP ON THE FIRST TRY. WHILE DRIVING THE SAME DAY THE CAR STALLED 2 MORE TIMES. AT NO POINT WERE ANY INDICATORS LIT SHOWING ANY PROBLEM. I BROUGHT THE VEHICLE TO A JEEP DEALERSHIP AND EXPLAINED THE PROBLEM, AFTER EXPLAINING THE TIME IT STALLED GOING DOWN HILL HE CHECKED THE OIL AND FOUND IT EMPTY. THE MANUAL STATES CHANGING THE OIL WHEN THE WARNING LIGHT IS LIT, ONCE A YEAR OR 10,000 MILES. I HAVE HAD THE OIL CHANGED BY PROFESSIONALS IN OUR BEFORE 5,000 MILES. AT THE TIME I BROUGHT THE VEHICLE TO THE DEALERSHIP AND DISCOVERED IT HAD NO OIL I WAS STILL UNDER THE 5,000 MILE RANGE TO HAVE THE OIL REPLACED. THE TECHNICIAN INFORMED ME THAT THE OIL HAD PROBABLY BURNED UP AND CHANGED THE OIL AND FILTER. MONTHS LATER WHEN PULLING OUT ONTO A MAIN ROAD THE VEHICLE AGAIN STALKED WITH NO WARNING LIGHTS ON THE DASH, THANKFULLY THE CAR STARTED ON THE FIRST ATTEMPT AS A TRACTOR TRAILER WAS COMING UP BEHIND ME. I IMMEDIATELY BROUGHT THE CAR BACK TO THE JEEP DEALER AND WAS INFORMED IT WOULD BE A FEW HOURS ADD I HAD NOT SCHEDULED AN APPOINTMENT. AFTER EXPLAINING MY ISSUE THE TECHNICIAN CHECKED MY OIL FINDING IT EMPTY, ABOUT 4,000 MILES SINCE LAST OIL CHANGE, AND STATED HE WOULD TOP IT OFF FOR FREE TO SPEED UP THE PROCESS. HE STATED THIS WAS A RECENTLY DISCOVERED ISSUE BUT NOTHING YET WAS BEING DONE TO FIX THE ISSUE. I SEE A RECALL HAS BEEN PUT OUT AND CHECKED MY VIN WHICH CAME BACK AS NOT RECALLED BUT I BELIEVE MY CAR MAY HAVE THE RECALL OR SOMETHING ELSE POSSIBLY WRONG.

TL* THE CONTACT OWNS A 2017 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GLADSTONE DODGE, CHRYSLER, JEEP, RAM (5610 N OAK TRAFFICWAY, GLADSTONE, MO 64118, (816) 455-3500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

ABOUT A WEEK AGO MY JEEP RENEGADE STARTED STALLING IN THE MIDDLE OF DRIVING ON THE ROAD, IT ALSO STRUGGLES A LITTLE TO START BACK UP AFTER SAID STALLING. I AM VERY CONCERNED ABOUT THIS SAFETY ISSUE SINCE I HAVE A 4 YEAR OLD CHILD AND SHE WAS PRESENT IN THE VEHICLE ON TWO OCCASIONS WHEN THE STALLING HAPPEN. IT IS ABSOLUTELY A HAZARD TO BE ON THE ROAD WITH THIS TYPE OF PROBLEM..LIFE THREATENING!

TL* THE CONTACT OWNS A 2017 JEEP RENEGADE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE IDLED ROUGHLY AND RANDOMLY SHUT OFF ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO STEP ONE AUTOMOTIVE (8701 ABERCORN ST, SAVANNAH, GA) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE WAS FAULTY. THE MODULE WAS REPLACED, BUT THE FAILURES CONTINUED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V731000 (FUEL SYSTEM), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I PURCHASED MY CAR BACK IN MAY OF 2018 AND HAVE NOTICED INCONSISTENCIES WITH MY FUEL CONSUMPTION AS WELL AS A STRANGE KICKING FEELING WHEN DRIVING AT TIMES. I RECEIVED A NOTICE IN THE MAIL IN DECEMBER SHORTLY AFTER GOING IN FOR SOME MAINTENANCE WHICH DETAILED THE UNDERLYING ISSUE. IT SAID THAT THE CURRENT FUEL PUMP MODULE ON THIS CAR IS PRONE TO CAVITATION AND THAT THE SPONTANEOUS LOSS OF FUEL MAY RESULT IN A "SUDDEN LOSS OF MOTIVE POWER, WHICH MAY CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING." I CALLED THE NUMBER PROVIDED ON THE NOTICE AND WAS AGAIN INFORMED THAT THERE ARE NO PARTS AVAILABLE CURRENTLY TO REMEDY THIS ISSUE. THE CALL CENTER REP ALSO INDICATED THAT THE ISSUE WAS MADE PUBLIC IN OCTOBER. WHEN I ASKED IF THERE WAS ANY TIMEFRAME FOR HOW LONG IT MIGHT TAKE FOR THE NEEDED PART TO MATERIALIZE, I WAS TOLD THAT THERE WAS "NONE AT THIS TIME." I AM VERY DISAPPOINTED THAT THE MANUFACTURER WOULD PRODUCE CARS WITH SUCH A GLARING PROBLEM THEN NOT OFFER ANY SPECIFIC REMEDIES OR SOLUTIONS FOR THE PEOPLE DRIVING THEM. THEY RECOGNIZE THE PART HAS TO BE REPLACED BUT THIS IS OBVIOUSLY NOT A PRIORITY FOR THEM AS THEY HAVE NOT PROVIDED A SOLUTION FOR MONTHS NOW. THE ONLY SOLUTION I HAVE BEEN OFFERED WAS TO BE REIMBURSED FOR SELECT DAMAGE TO THE VEHICLE THAT MAY OCCUR AFTER THE FACT. I BELIEVE THAT IS BLATANT IRRESPONSIBILITY ON THE PART OF THE MANUFACTURER AND WOULD LIKE THIS PART MADE AVAILABLE AS SOON AS POSSIBLE AS I AM NOW IN A POSITION THAT I CAN NO LONGER RELIABLY TRAVEL IN THE VEHICLE I'M CONTINUING TO PAY FOR. I HOPE YOU WILL SEE MY COMPLAINT AND RESPOND AT YOUR EARLIEST CONVENIENCE. I REALIZE I'M JUST AN AVERAGE CONSUMER BUT I FEEL LIKE MANUFACTURERS HAVE TO BE HELD LIABLE FOR INCIDENTS ALONG THESE LINES. I CAN'T HELP BUT FEEL LIKE I'M DRIVING A TICKING TIME BOMB WITH NO EVIDENCE TO THE CONTRARY.

FUEL PUMP RECALL: MAY CAUSE CAR TO STALL AND RESULT IN A CRASH. EVERY TIME I TURN MY CAR ON, IT IS OVERLY LOUD AND WHEN I'M DRIVING YOU CAN HEAR GUZZLINGN NOISES. NO INSPECTION WAS OFFERED ON MY CAR. MY CAR WAS BOUGHT AT A JEEP DEALERSHIP 2 DAYS PRIOR TO THIS RECALL WHICH WAS OVER 2 MONTHS AGO. REACHED OUT TO THE FCA AND THEY GOT ME IN CONTACT WITH DEALERSHIPS WHO DID NOT HAVE THE PARTS READILY AVAILABLE AND COULD NOT GIVE ME AN ETA. I INSISTED THAT I HAVE TWO SMALL CHILDREN AND I DID NOT FEEL COMFORTABLE DRIVING AROUND A VEHICLE THAT COULD AT ANY TIME CAUSE A CRASH BECAUSE OF A DEFECTED PART. I WAS TOLD IT WAS A ONE IN A MILLION CHANCE THAT THIS COULD HAPPEN, WHICH OBVIOUSLY IS NOT THE CASE IF A RECALL WAS ISSUED. I WAS TOLD I WOULD RECEIVE A CALL BACK FROM THE DEALERSHIP ON MONDAY AND HAD TO CALL BACK TWO DAYS LATER BECAUSE I HAD NOT HEARD BACK. I MADE AN APPOINTMENT TO GO IN, AND WHEN I WENT IN THE SALES MANAGER TOLD ME THAT THE FCA HADN'T RELEASED THE PART FOR A RECALL THAT'S OVER TWO MONTHS OLD AND THEIR HANDS WERE TIED UNTIL THE PART COMES IN. I WAS TOLD THAT IF I TRADED IN THE CAR I WAS LOOKING AT A HUGE NEGATIVE EQUITY I WOULD BE PAYING FOR A CAR I HAD, AGAIN, BOUGHT TWO MONTHS PRIOR. I WAS NOT ADVISED ON THE BUY BACK OPTION, BUT JUST TOLD I WOULD HAVE TO TAKE MY CHANCES UNTIL THE PART CAME IN.

MY VEHICLE STALLED WHILE IN MOTION MULTIPLE TIMES.. SHORTLY AFTER STARTING MY VEHICLE AND DRIVING DOWN THE STREET OR OUT OF A PARKING LOT. THE VEHICLE WOULD STALL AND THE DASH WOULD TELL ME TO PLACE VEHICLE IN PARK BUT THE BREAK PEDAL WOULD LOCK UP NOT ALLOWING ME TO SWITCH FROM DRIVE TO PARK. EACH TIME FOR NO MORE THAN 5 MINS BEFORE FINALLY ALLOWING ME TO SWITCH GEARS AND RESTART THE VEHICLE AND CONTINUE DRIVING.

CAR WAS RUNNING FINE UNTIL WE STOPPED TO GET A LITTLE MORE GAS AT A CIRCLE K GAS STATION. WE HAD ABOUT A 4TH OF A TANK LEFT AND ADDED $10 OF 87YR GAS IN AND IMMEDIATELY AFTER WE GOT BACK ON TO THE ROAD THE ENGINE STARTED BUCKING AND LURCHING LIKE IT WAS TRYING TO DIE ON US. IT DID THAT THE WHOLE WAY DRIVING HOME FOR 2 MORE HRS. THEN THE NEXT DAY (TODAY) IT WAS DOING THE SAME THING BUT NOW THE CHECK ENGINE LIGHT CAME ON. WE HAVE A PRETTY GOOD SNOW STORM THAT HIT US TODAY AND WE WANTED TO SWITCH THE 4WD TO SNOW BUT THE LOCK LIGHT WON'T COME ON AND IT DOESN'T LET YOU CHANGE TO SNOW MODE ANYMORE. MY HUSBAND THOUGHT MAYBE WE JUST GOT SOME BAD GAS AND DECIDED TO PUT A BOTTLE OF HEET IN THE GAS TANK TO SEE IF IT REMOVE ANY WATER IN THE TANK BUT IT IS STILL ACTING JUST AS BAD AND THE CHECK ENGINE LIGHT IS STILL ON.

MY JEEP SHUT ITSELF OFF WHILE IN MOTION ON A CITY STREET ON THREE SEPARATE OCCASIONS. I HAD TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS DIAGNOSED WITH A "FUEL PUMP ISSUE"

TRYING TO PUT GAS IN THE VEHICLE AND THE GAS PUMP KEEPS STOPPING WHEN ITS NOT FULL