36 complaints reported

2012 Kia Sorento Exterior Lighting

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
36
Crashes
0
Fires
4
Injuries
0

Complaint Timeline

Chronological view of owner reports

Aug 2018

FRONT HEADLIGHTS CONTINUALLY SHORT OUT I HAVE REPLACED BULBS CONNECTOR WIRE MULTIPLE

Type: Vehicle, Vehicle: 2012 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Apr 2017
Oct 2017

HEADLIGHT FAILURE, REPEATED PASSENGER SIDE LOW BEAM FAILURE FOLLOWED BY DRIVERS SIDE FAILURE. HEADLIGHT CONNECTOR MELTED & WAS HALF MISSING. FAILURE FREQUENCY INCREASING OVER TIME. WE HAVE TRIED DIFFERENT BULB MANUFACTURES BUT FAILURE REOCCURS WITHIN A FEW WEEKS OF REPLACING REGARDLESS OF MANUFACTURE

Type: Vehicle, Vehicle: 2012 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Oct 2017
Oct 2017

ISSUE #1: THE LF HEADLIGHT ASSEMBLY ON MY VEHICLE EVEN AFTER BEING REPAIRED AND THEN REPLACED CONTINUES TO STOP WORKING. IN AUGUST 2017, MY LF HEADLIGHT STARTED INTERMITTENTLY GOING OUT AND BY SEPTEMBER 2017 FAILED PERMANENTLY. I CHECKED THE LIGHT BULB WHICH WASN'T THE ISSUE AND FOUND THAT THE CONNECTOR TO THE BULB WAS BURNT OUT WITH ONE OF THE PRONGS MELTED. I CUT OFF THE END AND REPLACED IT WITH A NEW SOCKET (A H8/H11 HEADLIGHT WIRING HARNESS SOCKET - DORMAN# 84783). AFTER REPLACING THE SOCKET, I DROVE MY VEHICLE A COUPLE DAYS AND LF HEADLIGHT FAILED ONCE AGAIN. FIRST SHUTTING OFF INTERMITTENTLY AND THEN COMPLETELY. I THEN TOOK THE VEHICLE TO MY LOCAL DEALERSHIP, DARCARS LANHAM KIA, 9020 LANHAM SEVERN RD, LANHAM, MD 20706. THE DEALERSHIP SAID THE HEADLIGHT ASSEMBLE HAD A SHORT AND HAD TO BE REPLACED. I DROVE THE VEHICLE HOME, ORDERED A NEW HEADLIGHT, INSTALLED IT AND THEN DROVE MY VEHICLE FOR A COUPLE MORE DAYS. ONCE AGAIN, THE HEADLIGHT STARTED TO FAIL INTERMITTENTLY, SO I TOOK THE VEHICLE BACK TO THE DEALERSHIP AGAIN. THE NEW HEADLIGHT FAILED COMPLETELY WHILE AT THE DEALERSHIP. THE DEALERSHIP IS NOW ASKING ME TO BUY ANOTHER HEADLIGHT ASSEMBLY WHILE THEY REACH OUR TO KIA TO IDENTIFY ANY OTHER POSSIBLE CAUSES FOR THE FAILURE. ISSUE #2: IN SEPTEMBER 2017, BOTH THE LF AND RF FOG LIGHTS STARTED ALSO FAILING INTERMITTENTLY. AT THE DEALERSHIP, THEY SAY THAT PIECES OF THE HOUSINGS FOR BOTH FOG LIGHTS HAVE FALLEN INTO THE LIGHTING AREA AND ARE HITTING THE LIGHT BULBS CAUSING THEM TO INTERMITTENTLY GO OUT. AND, OF COURSE MY EXPENSE EXTENDED WARRANTY DOESN'T COVER THE LF HEADLIGHT NOR THE FOG LIGHTS! MY VEHICLE HAS ABOUT 85,000 MILES AND THE PREMIUM WARRANTY WHICH LAST UP TO 100,000 MILES IS COMPLETELY USELESS. SO NOW, MY VEHICLE NOW ONLY HAS ONE WORKING HEADLIGHT AND ITS A RELATIVELY NEW VEHICLE!

Type: Vehicle, Vehicle: 2012 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2017
Sep 2017

ISSUE WITH HEADLIGHTS AND WIRING ECT. THIS HAS BEEN AN ONGOING PROBLEM FOR OWNERS WITH THESE VEHICLES FOR YEARS. NOT ONLY IS IT EXPENSIVE FOR THE OWNERS BUT COULD CAUSE SERIOUS ACCIDENTS. I DON'T UNDERSTAND WHEN IT IS DOCUMENTED. LOOK AT ALL THE COMPLAINTS WHY KIA HAS NOT BEEN MADE TO CORRECT THE PROBLEM. INSTEAD OF LETTING THEM CONTINUE MANUFACTURING VEHICLES WITH THE SAME HEADLIGHTS. MY LOW BEAM PASSENGER SIDE HEADLIGHT WENT OUT ABOUT 2 WEEKS AGO. I PURCHASED A NEW BULB BUT WHEN MY HUSBAND INSERTED THE NEW BULB IT WOULDN'T WORK. MY HUSBAND DOES ELECTRICAL WORK AND SAID THIS HAS TO BE A SHORT OR SOMETHING IN THE WIRING. WHY DOES THE OWNERS HAVE TO CONTINUE DEALING WITH THIS ISSUE AND SUBJECTED TO THE POSSIBILITY OF A SERIOUS ACCIDENT DUE TO NO WORKING LIGHTS OR POSSIBLE FATALITIES. IF WE HAVE SERIOUS INJURIES OR FATALITIES THEN WILL YOU RECOGNIZE HUSTON WE HAVE A PROBLEM. LOOK AT THE COMPLAINTS. THESE GO BACK FOR YEARS. AND STILL OCCURRING ON NEWER VEHICLES. OWNERS ARE BEING FORCED TO PAY OUT HUNDREDS OF DOLLARS FREQUENTLY FOR REPAIRS THAT DO NOT FIXED THE PROBLEM IT IS ONLY A BAND AIDE UNTIL THE NEXT TIME

Type: Vehicle, Vehicle: 2012 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2017
Sep 2017

MY LEFT HEADLIGHT KEEPS GOING OFF AND ONE. REPLACED IT AND IT FLICKER ON AND OFF. I HAVE TO MESS WITH THE HEADLIGHT TO COME ON EVERY MORNING. UGH,

Type: Vehicle, Vehicle: 2012 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Aug 2017
Jul 2017 Fire

TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE FRONT HEAD LIGHT FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER, COOPER KIA 5056 COMMERCIAL DRIVE, YORKVILLE NY, 13495, WHERE IT WAS DIAGNOSED THAT THE LIGHTING HOUSING UNIT MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY AND THERE WERE NO RECALLS UNDER THE VIN. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. THE VIN WAS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2012 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jul 2017
Jun 2017

ONE HEADLIGHT WENT OUT. I REPLACED BOTH BULBS. IT APPEARS, WHEN STANDING IN FRONT OF MY CAR, THAT THE LIGHTS ARE ON, BUT THEY ARE VERY DIM. WHEN I AM DRIVING, IT IS NOT LIGHTING MY PATH. MY PASSENGERS HAVE NOTICED, AND ONCOMING TRAFFIC OFTEN FLASHES THEIR LIGHTS AT ME. I NEED IT FIXED IMMEDIATELY, BC I DRIVE UBER/LYFT FOR EMPLOYMENT. I WAS DRIVING IN A DIMLY LIT AREA, WHEN I FIRST NOTICED THAT I COULDN'T SEE WELL IN FRONT OF ME. LATER, THAT HOUR, AN UBER CUSTOMER, INFORMED ME MY LIGHTS WERE OUT. AFTER THE BULBS WERE REPLACED, I WAS DRIVING WHEN I STILL NOTICED THE ROAD WAS DARK. THE NEXT DAY FRIENDS WERE IN THE CAR WITH ME & SPONTANEOUSLY INQUIRED ABOUT WHY MY HEADLIGHTS WEREN'T WORKING. MY RESEARCH SHOWS A RECALL RE HEADLIGHT CONNECTORS WHICH CORRODED, BUT IT DOES NOT INCLUDE MY CAR'S YEAR YET.

Type: Vehicle, Vehicle: 2012 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2017
Feb 2017

HAVE A 2012 SORENTO THAT CONSTANTLY NEEDS LOW BEAM HEADLIGHTS REPLACED BECAUSE OF A SHORT THAT THE SERVICE DEPARTMENT CAN'T FIGURE OUT. I HAVE FOUND THAT SHORTLY AFTER REPLACING ONE BULB THE OTHER BURNS OUT WITHIN A WEEK OR LESS. I HAVE REPLACED BOTH AT THE SAME TIME AND THEY WILL ONLY LAST ONE MONTH BEFORE BURNING OUT. I HAVE A SIMILAR ISSUE WITH THE BRAKE LIGHTS BURNING OUT AS WELL. THIS IS A HUGE SAFETY ISSUE AND KIA HAS SAID THAT REPLACEMENT WITH OEM BULBS SHOULD FIX IT. THIS IS NOT THE CASE FOR ME, AS I HAVE TRIED OEM AND AFTERMARKET BOTH WITH SAME ISSUE. THIS IS AN ISSUE THAT MANY OWNERS HAVE HAD ISSUES WITH VIA FORUMS ONLINE.

Type: Vehicle, Vehicle: 2012 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Jan 2016
Dec 2015

PURCHASED NEW 2012 KIA SORENTO SX 3.5 IN MAY 2012. IT NOW HAS 54K MILES. I HAVE HAD TO REPLACE HEADLIGHT BULBS BOTH SIDES ON 3 OCCASIONS AND HIGH INTENSITY DRIVING LIGHTS (OEM) 2 TIMES EACH SIDE. THE LAST TIME 12/23/15 THE DEALER (LANGDALE KIA, VALDOSTA GA) STATED THAT THE SOCKET ON THE PASSENGER SIDE DRIVING LIGHT WAS DEFECTIVE, CAUSING THE BULB TO EXPLODE, AND THE INTENSE HEAT AND DEBRIS CAUSED DAMAGE TO THE REFLECTOR AND INTERIOR OF THE LENS HOUSING, MAKING IT NOT REPAIRABLE. THE REPLACEMENT COST INCLUDING 1.5 HR. LABOR IS OVER $300, AND THE SERVICE WRITER STATED IT WAS NOT COVERED UNDER WARRANTY BE CAUSE OF AGE, MILEAGE, AND THE BULB THAT CAUSED THE DAMAGE WAS NOT COVERED UNDER ANY WARRANTY?? I HAVE ALSO HAD TO REPLACE INTERIOR COURTESY LIGHT BULBS AND ALSO TAG LIGHT BULBS. I HAVE SPENT APPROX. $200 SINCE PURCHASING THE VEHICLE! THIS IS RIDICULOUS FOR A $38000 VEHICLE.

Type: Vehicle, Vehicle: 2012 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Dec 2015
Nov 2015

LOW BEAM DRIVERS SIDE HEADLIGHT HAS BEEN REPLACED THREE TIMES WITHIN A SIX MONTH PERIOD WITH SYLVANIA BRAND BULBS AND THE PASSENGER SIDE ALSO HAS BEEN REPLACED THREE TIMES AND IS CURRENTLY OUT AGAIN I NOTICED WHEN I STARTED MY CAR TO DRIVE HOME FROM WORK. WHEN I ARRIVED HOME THE LIGHT WAS WORKING AND WENT OUT AGAIN THE NEXT EVENING. THIS IS A NEVER ENDING ISSUE.

Type: Vehicle, Vehicle: 2012 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Mar 2015
Mar 2015

I BOUGHT THIS USED 2012 KIA SORENTO MARCH 14TH 2015 AND 8 DAYS LATER THE LIGHTS IN THE CUP HOLDER AND FLOOR BOARD WOULDN'T TURN OFF. I TOOK BACK TO DEALERSHIP AND THEY TOLD ME THAT THEY COULD RUN A DIAGNOSTIC OR JUST UNPLUG. I WAS GOING TO COST ME MONEY EVEN THOUGH I ONLY HAD THE SORENTO FOR 8 DAYS. IS THERE A RECALL ON THE COLOR LIGHTING? *TR

Type: Vehicle, Vehicle: 2012 KIA SORENTO, Manufacturer: Kia America, Inc.
Incident: Mar 2015

Trend Over Time

Complaints by year

Quick Summary

The 2012 Kia Sorento has 36 Exterior Lighting complaints on file. Review the timeline above for detailed owner experiences.