2013 Kia Soul Engine

I called the Nashua Kia dealership spoke to Chrissy and she had said they found two recalls on my 2013 Kia soul as I was explaining to her the problem she quickly told me that’s another problem she must’ve been in a bad mood or some thing hung up on me I’ve called two places now they gave me the run around very very rude she shouldn’t be working the front desk if she has an attitude and just hangs up on people I’m just trying to get help..

The contact owns a 2013 Kia Soul. The contact stated that the engine had seized. The TPMS warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The contact stated that the failure was related to Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The approximate failure mileage was 100,000. The VIN was not available.

The contact owns a 2013 Kia Soul. The contact stated that while the vehicle was being serviced, the independent mechanic stated that the oil level was low. There were no warning lights illuminated. The mechanic had not performed a diagnostic test; however, the mechanic stated there was oil burning from the tailpipe, which caused the regular low oil. The manufacturer was notified of the failure. The approximate failure mileage was 84,700.

The engine on my vehicle stopped working while I was driving on the freeway. I later got my vehicle towed to Future Kia of Clovis to handle the engine recall. When I have the vehicle serviced, they inform me that they could fix the recall, however they would not fix the damage that the recall caused to my engine. They also said that if would have gotten the recall fixed before my engine was damaged, I would have been able to purchase an extended warranty. However my engine would not have been damaged if the recall was repaired prior. They informed me that I would need an entire new engine that would cost around $5000. A former employee that I know personally told me that they are responsible for repairing recall damages as well as the recall and I should not be asked to pay an outrageous amount of money to have a reliable vehicle. Now I no longer have transportation due to Future Kia of Clovis failing to repair the recall and the damage.

My 2013 Kia Soul Exclaim has turned-off three (3) times in the past 30 days. The first time was on 5/17/22, the car was idling in traffic at a stoplight when it turned-off completely. I had my mom in the front passenger seat, and we were quick to turn on the emergency lights. Thankfully, after 60-90 seconds, it restarted, and we were able to continue with the flow of traffic without issue until I tried accelerating, and it sounded like it was stuck between two gears at 40mph. When we were about to idle in traffic, the car felt like it was going to stall/turn off again. We parked in an apartment complex, and checked for leaks but didn’t see any. I scheduled an appointment with Firestone Complete Autocare for the next day, and after a few hours I was able to start the car and head home without issues. On 5/18/22, we took the car to Firestone where they checked the battery & other components but readings came back normal. The manager couldnt explain what happened and didn’t feel comfortable changing the battery since readings were normal. I didn’t have any further issues until 6/1/22 when the car was idling, and turned-off again. It still took 60-90 seconds to restart, but no further issues until this morning, 6/4/22. Today, the car was idling while at the Starbucks drive-thru line when it turned off. This time it took 90-120 seconds to start again, and when I tried to accelerate it began to sputter and felt like it was going to turn off again. I decided to go home, but it would not accelerate up the hill I live on, and ultimately died on the street outside my neighborhood. The car was towed to Firestone, and it was suggested to check Kia for a recall. NHTSA shows that 2012-2016 Kia Souls have been recalled for faulty catalytic converters. I called Kia Service, and the mechanic said that the VIN on my vehicle is not recalled, but from what I described, it could be an issue with the catalytic converter. Firestone was notified, and will check the engine.

In mid January 2022 I purchased from Baba's Autos in Houston 2013 Kia 5 speed 4cyl [XXX] vin. I immediately saw was using oil like 1gal per month. I took to Elite Auto in Feb2022 and they say engine recall on this as piston rings shot why oil blow-by. Was caused by a NHTSA Safety reacll #19V120000 with recall date 2019-02-21 so I took in on 9Mar22 as some outstanding recall items like software update and Catalytic check. They said on 9Mar22 "No Issues" with Catalytic converter. less than 3 days later on 12Mar22 I broke down driving less than 60 miles to northwest side of Houston with code P0240 Catalytic inefficiency trying to get to my kids who were broke down from a flat tire near 290 and 610. I towed to Clear lake area w/ AAA and on Monday 14th had towed over to Gay Family Kia. I was expecting to get a Catalytic converter replaced due to the NHTSA Safety recall as the damage caused to my 2013 Engine but after 2 weeks of waiting on 24MAR22 I was told by Roy that I would have to pay for the catalytic converter nearly $2k which should be covered under the Safety recall. I also should be provided a new engine as existing is sucking oil due to piston ring damage. At the moment, my Kia is in the Gay Family Service center and it seems any recall on my vehicle has been zeroed out of the national database even though any Catalytic converter upgrades have not been completed. My trust in Kia products has been damaged. My trust in Gay Family Kia service center is also damaged as I was stuck without transportation for 2 weeks. And though my vehicle has 139k miles why won't they change out the engine if there is piston ring damage that was caused by their faulty catalytic converter that they don't want to pay to change out even though the NHTSA 19V120000 safety recall clearly states is result of overheating Catalytic Converters. I don't know who to talk to now as this doesn't seem right. Can someone please help me [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2013 Kia Soul. The contact stated while driving approximately 65 MPH, the vehicle lunged forward with the check engine warning light illuminated. The contact pulled over safely and had the vehicle towed to her residence. The contact later took the vehicle to the local dealer, where it was diagnosed and determined that there had been engine gouging and the engine needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.

Took my car in for recall and they said I need an engine but will not replace it free of charge. Also the catalaytic converter was clogged and someone tried to take it off to get me home when I broke down on side of road. They won't replace it even though it was malfunctioning and I had to do what I could to get off side of road. They replaced the computer thing but said the engine would be at my cost. Can you please help. This is at Lancaster Kia in Pennsylvania.

Purchased used 2013 Kia Soul July 2018. June 2019, vehicle was taken to Kia Dealership for SC176-19V120 ECU Logic Upgrade. Neither catalytic converter nor engine were replaced during recall repair. In 2020, vehicle began consuming oil and poor mileage. No smoke or leak detected. Had vehicle inspected by local mechanic, who could not find pooled oil or a leak. Suggested replacing PCV valve and had that done, but symptoms persisted. April 2021 Engine Misfire Code P0300 and P0303 for cylinder 3 and multiple cylinder misfires detected. Local mechanic also checked for burning oil or leaks. Engine made knocking sounds on acceleration. Mechanic performed fuel system cleaning, and replaced spark plugs and coils. Engine knocking stopped, but loss of oil and poor mileage remained. Oct 2021 Campaign PI2002A Knock Sensor software update to ECU was performed by local Kia dealership with no other repairs performed. Feb 2022, visible oil leaking from beneath car and check engine light. Local mechanic diagnosed CodE P0420 Catalyst System Efficiency Below Threshold (Bank 1), and heard engine knocking. Recommended replace catalytic converter and reprogram ECU for short term fix, followed by engine replacement due to wear and damage from catalytic converter. Suggested I contact dealership who performed recall repairs to see about warranty or replacement of engine due to recall repairs failing to correct faulty engine issues.

The contact owns a 2013 Kia Soul. The contact stated while driving approximately 60mph when the engine light illuminated and the vehicle lost power. The contact merged to the shoulder of the road. The contact was informed by a passerby that the engine was on fire. The contact then called the fire marshals and the fire was extinguished. A fire report was taken and no injuries were sustained. A police report was not filed. The vehicle was towed to a local dealer and was awaiting a response. Upon investigation, the contact associated the failure with, NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) however the VIN was not included. The manufacturer was informed of failure and told the contact that they were unable to assist. The failure mileage was approximate. 78,000.

The vehicle lost power and the engine started smoking followed by a loud knock. I had the vehicle towed to a shop and they determined that it was a rod knock. Vehicle has 138000 miles

Received Engine Code P0420 - Catalyst System Efficiency Below Threshold - Bank 1. There is an existing recall NHTSA # 19V120000 ( Kia Recall SC176), with similar issues and I received a letter from Kia to get the recall repaired, but when entering my VIN, my vehicle is not on the recall list, and now I believe I am experiencing this recall on my vehicle. If the cat. the converter is clogged it can cause engine failure and possibly a fire in the near future. Unfortunately, Kia will not repair my vehicle as the VIN is not listed. The possible repairs are in the thousands for a new catalytic converter, which I have seen may other customers not get reimbursed if they fix it on their own. I am hoping this can get on their radar to add my car to the recall. My vehicle is a 2013 Kia Soul (Base Model 1.6 liter). Thank you.

I believe my catalytic converter. My engine light came on and I took it to AutoZone and they put it on the tester and they said it was my catalytic converter.

Had the car for two months the engine light came on and it locked up to where I couldn’t go past ten mpg. I had it towed to Kia of Dayton and they won’t fix it.

The contact owns a 2013 Kia Soul. The contact stated while driving at various speeds, there was a knocking sound heard. The vehicle was shaking while accelerating and there was a lag before the vehicle accelerate and then stalled. The vehicle was taken to the dealer and diagnosed that the crankshaft sensor was faulty. The crankshaft sensor was replaced. The failure recurred after the vehicle was repaired. The vehicle was taken back to the dealer and diagnosed with engine failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that they would not cover the cost for the engine replacement and they had already initiated a product improvement campaign by installing the knock sensor detection to the vehicle. The failure mileage was 190,000.

The contact owns a 2013 Kia Soul. The contact stated that the engine was making a tapping sound. There was no warning light illuminated. The vehicle was jerking while idling. The contact who is a certified mechanic diagnosed that the vehicle had a valve tap failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 119,000.

The contact's wife owns a 2013 Kia Soul. The contact stated that while his wife was driving approximately 60-70 MPH, the vehicle inadvertently decelerated and stalled. The check engine warning light illuminated. The contact's wife veered to the side of the road but was unable to restart the vehicle after several attempts. The vehicle was towed to the contact's residence and then towed to an independent mechanic who diagnosed that the failure was due to the lack of engine oil and the overheating of the catalytic converter. The manufacturer was made aware of the failure and advised the contact to take vehicle to the dealer for diagnosis to confirm that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer who diagnosed that the engine had failed and needed to be placed. The manufacturer informed the contact that he would be responsible for the cost of the repair as the recall was already closed. A case was opened. The vehicle was not repaired. The approximate failure mileage was 130,000.

The contact owns a 2013 Kia Soul. The contact stated while driving 55-60 MPH, she heard abnormal knocking sounds coming from the engine. The check engine warning light illuminated. The contact stated she continued to drive the vehicle and took the vehicle to the dealer. The dealer diagnosed that the engine had failed and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 46,000.

The contact owns a 2013 Kia Soul. The contact stated while driving 65 MPH, the piston dislocated out of the engine. The contact stated no warning light was illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to a family member’s residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 157,914.

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FRED BEANS KIA OF LANGHORNE (1801 LINCOLN HWY, LANGHORNE, PA 19047, (267)436-4961) AND THE CONTACT WAS INFORMED THAT THE VIN WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THE RECALL REPAIR WAS COMPLETED HOWEVER, THE FOLLOWING DAY THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO DEALER AND WAS INFORMED THE CATALYTIC CONVERTER NEEDED TO BE REPLACE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000.

DRIVING HOME A FEW WEEKS AGO MY KIA STALLED ON THE INTERSTATE, STOPPING ME IN IN HEAVY TRAFFIC WITH OUT WARNING. I WAS ABLE TO GET IT SAFELY OFF THE ROAD AFTER IT STARTED BACK UP. WHEN IT STARTED IT STARTED BLOWING ALL KINDS OF WHITE SMOKE, RAN REALLY ROUGH, ALL THE DASH LIGHTS CAME ON, AND I NOTICED THE ENGINE WAS NOW KNOCKING. THE NEXT MORNING I GOT IT TOWED TO KIA DEALER WHERE THEY DID SOME WORK UNDER RECALL SC176 WHICH WAS A FAILED COMPUTER WHICH OVER HEATED THE EXHAUST CONVERTER WHICH RESULTED IN INTERNAL ENGINE FAILURE DUE TO BACK PRESSURE AND COMBUSTION. MY ENGINE NOW HAS A FAILED ENGINE CONNECTING ROD. KIA DID THE BASIC RECALL WORK BUT NOW IS REFUSING TO REPLACE THE ENGINE UNDER THEIR OWN RECALL. AS IT STATES RIGHT IN THE RECALL. IF THE CATALYTIC CONVERTER IS DAMAGED, SUBSTRATE PARTICLES CAN ENTER THE ENGINE COMBUSTION CHAMBER AND CAUSE ABNORMAL ENGINE COMBUSTION. CONTINUOUS ABNORMAL ENGINE COMBUSTION CAN RESULT IN DAMAGE TO ONE OR MORE OF THE ENGINE'S PISTONS WHICH CAN CAUSE PISTON ROD BREAKAGE, POTENTIALLY PUNCTURING THE ENGINE BLOCK ALLOWING ENGINE OIL TO ESCAPE. ENGINE OIL THAT CONTACTS A HOT EXHAUST SURFACE MAY RESULT IN A FIRE. IN ADDITION, THE CATALYTIC CONVERTER WILL ALSO BE REPLACED IF IT HAS BEEN DAMAGED. DEPENDING ON THE EXTENT OF ANY DAMAGE, THE ENGINE MAY ALSO BE REPLACED. THIS CAR I HAVE OWNED SINCE BRAND NEW 1 PERSON OWNER AND WAS RUNNING PERFECT UP UNTIL THIS EVENT. THE ENGINE FAILED DUE TO THE ISSUES OF THE RECALL AND NOW THEY REFUSE TO REPLACE THE ENGINE THAT IT IS CLEARLY LISTED DIN BLACK AND WHITE ON THEIR OWN RECALL INFORMATION.

Engine locked up on the highway at high speed. We had to get the car off the road very quickly. Our mechanic diagnosis was lower bearing failure resulting in a seized engine. No symptoms were noticed before seizing up.

The contact owns a 2013 Kia Soul. The contact stated that while driving 55 MPH, the vehicle started losing motive power. The contact pulled over to the side of the road prior to the vehicle losing motive power. The vehicle was towed to an independent mechanic and was informed that there were similar vehicles experiencing the same failure. The mechanic notified her of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact then had the vehicle towed to the local dealer and was informed that the repair would be an out-of-pocket expense. The vehicle remained at the dealer unrepaired. The manufacturer was contacted but offered no assistance. The failure mileage was 117,000.

The contact owns a 2013 Kia Soul. The contact stated while driving 50 MPH, the vehicle lost motive power. The vehicle was restarted however, several functions remained inoperable. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local mechanic and was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 231,000.

THE ENGINE BLEW UP WHILE I WAS DRIVING DOWN THE HIGHWAY, GOING ABOUT 65-70 MPH. I HAD THE VEHICLE TOWED TO A LOCAL KIA DEALERSHIP AND THEY CONFIRMED THE ENGINE EXPLODED BUT KIA CUSTOMER SERVICE WILL NOT TAKE RESPONSIBILITY, THOUGH THEY HAVE A RECALL NOTICE OUT ON THE ENGINE.