2014 Kia Soul UNKNOWN OR OTHER

10/01/2025 I took my vehicle to Crain Kia of Conway for four different safety recalls. Safety Recall 15V123 (SC116) , 22V096(SC229) ,17V608(SC155A) ,and 19V120(SC176). Mr.Jerime York handled my paperwork. I told him my car has. diagnotic code of 420(Catalytic Converter is not operating efficiently on Bank 1) He told me they would take care of me. 10/14/2025 when i got there to pickup my vehicle I ask Mr.York, what they did about safety recall SC176. He said upgraded the module. I brought to his attention that the remedy stated that in addition, they were suppose to check catilatic converter and motor for damage due to module not controlling tempature. He stated he trusted that his mechanic followed repair procedure. i requested a printout of the diagnotic codes my vehicle had when I brought in which they gave me. Ive attached a copy of the diagnosic codes on my vehicle. notice the 420 code also attached is KIA Technical Service diagnostic procedure and repair instructions for safety recall SC176. which they did not do . I question if they did any of the recall repairs. The document prove they did not do the most important one sc176. please help with this situation.

I WAS DRIVING FOR LESS THAN TEN MINUTES ON AN EXPRESSWAY WHEN MY KIA SOUL SHUT DOWN. I HAD JUST CHANGED LANES. FORTUNATELY, I HAD MOVED TO THE FAR LEFT WHICH WAS ADJACENT TO THE EMERGENCY LANE PRIOR TO THE SHUT DOWN. I WAS ABLE TO STEER THE CAR TO THAT AREA AND BRAKE. THE CAR HAD COMPLETELY SHUT DOWN OUT OF THE BLUE. I COULD NOT ACCELERATE. THANK GOD THE BRAKES AND STEERING WERE STILL WORKING. AFTER A FEW MINUTES I TRIED TO START THE CAR. IT TURNED ON QUICKLY. I WAS ABLE TO DRIVE TO THE NEAREST EXIT. THE CAR SEEMED TO WORK FINE. I MADE AN APPOINTMENT WITH A KIA DEALER. I WAS INFORMED THAT CERTAIN 2014 KIA'S MAY HAVE A PROBLEM WITH SHUTTING OFF. MY CAR IS IN THEIR HANDS. I AM TRYING TO GET IN TOUCH WITH KIA. IF THEY SAY MY CAR ISN'T ONE OF THE "CERTAIN" 2014 KIA'S THAT WERE RECALLED AND DON'T PAY FOR THE REPAIRS, I WILL BE VERY UPSET. THIS IS NOT NORMAL BEHAVIOR. A CAR SHOULDN'T JUST COMPLETELY SHUT DOWN. I COULD HAVE BEEN KILLED. I NO LONGER FEEL SAFE WITH THIS CAR.

On [XXX], my 2014 Kia Soul received the PI2002A Knock Sensor Detection System (KSDS) ECU update at Southwest Kia, 39650 Lyndon B Johnson Freeway South, Dallas, TX 75237. After the update, the engine sustained catastrophic damage (a hole in the block). Southwest Kia informed me that Kia denied the engine replacement under warranty, which is inconsistent with the official PI2002A bulletins (NHTSA #MC-10172065 and MC-10189615). These bulletins clearly state that the short block warranty is extended and that engine replacement is covered for this type of failure. I am requesting an immediate review of my case, a written explanation for the denial, and a timeline for resolution, as my vehicle is currently inoperable. Attached are service records, photos of the engine damage, and copies of the PI2002A bulletins for reference. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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At a speed of 50+ the car wants to shake and sputter as if trying to die out. Oil, all fluids faithfully changed since purchased, along with rotatable tires.fuel pump good, many trips to local dealership but nothing completely resolved as informed. Aside air bag never checked or replaced. Desperately need assistance in resolution please.

My car was stolen on June 30th 2023 due to the kia tik tok challenge. The officer at LMPD says is common. There were lots of kias in the impound lot! My car did not have standard antitheft installed. The car has body damage and the steering coloumn is trashed. From the theft This was a suprise to me. I had not notification from Kia about this trend. I was not offered software fix or steering wheel lock, which they say they are doing. I have had no contact from them. They have my address it has not changed. Now im left with a car I cannot drive. It also not covered for theft because of all the issues. This is the second time I have had major problems imobilzing the car. I had no use for 1.5 years and eventually a recall came in and they fixed. This car has been of the road more than on. I contacted the Kia dealership they refused to do anything. They told me to contact kia which i did online and by phone. Phone attmpt was unsuccesrull they just kept circling you around with key options and you would end up at the beginning again. I was able to file a report online, but its unclear of the solution it read someone would contact you. that has not happened

The car hood fire shield compartment has been making raddle noises. I have heard pieces falling into the engine several times. On 6/24/2023 I attempted to remove the fire shield and black hard pieces started to fall out. I immediately took it to Moritz Kia @ 8501 West Fwy, Fort Worth, TX 76116, (817) 560-6000. I spoke to the service person and was told "Don't worry about it, it is just the fire shield falling apart" I told him what about the engine compartment and was told that the engine is protected. This is not normal and I don't know what it is. It is coming from under the car hood falling into the engine compartment and there is still a lot more raddling under the hood when driving and falling out. I have provided pictures. I use this car to drive my wife to her chemo treatments. Please advise. Thank you for your time and effort.

2014 KIA SOUL. CONSUMER WRITES IN REGARD TO DEFECTS IN VEHICLE. THE CONSUMER STATED THE VEHICLE WAS HAVING ENGINE PROBLEMS THAT APPEAR TO BE RELATED TO, AND COVERED, BY ONE OR MORE RECALLS THAT APPLY TO THE KIA SOUL VEHICLE.

Took my car in the dealership 3 months ago before I hit my 100K mark. The engine sounded like a Cummons diesel and the engine light kept going on and off. They did an oil change and kept my car for 3 days and were unable to diagnose the problem. I made sure the problem was documented by the dealer. Recently it started to sound the same and the light kept going on and off and I couldn't get into the dealership on my day off. So I went to a Jiffy Lube even though I still had some mileage before it was due. The guy there was very concerned and said my car was burning oil quite badly and there was an issue with the timing chain causing it and my car was at risk of seizing up. He recommended getting to the dealer as soon as possible. I took time from work the next day and fortunately the engine light was still on and they apparently diagnosed the problem without telling anything more than to expect a call from the manufacturer. That was on January 10th. It is now the 15th and I have not heard anything. I have never even been told when I take the car in for oil changes that I'm even low on oil and Jiffy Lube has been the only one to bring this to my attention. Prior to this the dealership has been the only one to do my oil changes and I was in one more time between when the problem started in February and now.

The check engine light is displayed showing that the catalytic converter is bad. Vehicle is losing engine oil. Have filled complaint with KIA. No assistance offered other than stating there are no recalls on the vehicle.

The contact owns a 2014 Kia Soul. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling) however, the check engine warning light started illuminating randomly. The vehicle was diagnosed with catalytic converter failure. The contact was informed that the repair would be an out-of-pocket expense since the vehicle was no longer under recall. The manufacturer was notified of the failure but provided no assistance. The approximate failure mileage was 116,000.

The contact owns a 2014 Kia Soul. The contact stated while driving at various speeds, exhaust fumes entered the cabin causing a headache. The contact stated there was no warning light illuminated. The vehicle was not taken to a local dealer. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 93,500.

The contact owns a 2014 Kia Soul. The contact stated that during a brakes and struts repair being performed by an independent mechanic, the mechanic informed the contact that there was oil pan leakage but could not fix the failure since the vehicle was under a recall. The vehicle was taken to the dealer and the dealer performed an oil change and updated the Knock Sensor Detection System (KSDS) software. The dealer informed the contact to drive the vehicle for 1,000 miles then bring the vehicle back. The contact drove the vehicle for 400 miles and the check engine warning light illuminated and the knock sensor went into limp mode. The vehicle was taken back to the dealer and diagnosed that the engine was damaged from the previous dealer Richland Motors (4653 Pearl Rd, Cleveland, OH 44109) having the top engine taken apart and rebuilt. The dealer also informed the contact that it was normal for Kia vehicles to consume a quart of oil every thousand miles. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 64,000.

The lights flicker on and off making it dangerous to drive. This is an ongoing problem and did not just happen one time

Can you please update the recall on this car it’s already has been fixed by the dealership in Arizona , 12 April 2021 the vehicle got fixed and i have all paperwork shows that

Unknown, issue is the vehicle will not accelerate or change gears properly on an incline. On level roads the acceleration is still very slow.

I HOPE THIS IS THE RIGHT FORM. BUT MY GAS CAP ICON KEEPS COMING ON, EVEN WHEN THE CAP IS TIGHT. THIS HAS HAPPENED 3 TIMES ALREADY. THERE IS NO OTHER WAY TO SECURE THE GAS CAP. SO I AM NOT SURE IF IT IS THERE IS A GLITCH WITH THE SENSOR, OF IF THERE IS SOMETHING WRONG WITH THE SEAL OF THE GAS CAP. I HAVE TRIED TO TIGHTEN THE CAP, THE LIGHT DOES NOT TURN OFF. I THEN FILLED THE GAS TANK UP, THE LIGHT CAME ON 4 DAYS LATER. AND HAS NOT GONE OFF YET. IT'S STILL HAPPENING AS OF 1/29/21.

PURCHASED VEHICLE AUGUST 5. WAS DRIVING VEHICLE WHEN PASSERBY YELLED VEHICLE WAS ON FIRE LUCKY I GOT OUT SAFELY BEFORE THE WHOLE VEHICLE EXPLODED. AND WHEN UP IN SMOKE TOTAL LOSS

ON MAY 15TH 2018 I CALLED DOWN TO FELTON HOLLY KIA AND ASKED TO SPEAK WITH SOMEONE WHO COULD TELL ME WHETHER I STILL HAD A WARRANTY ON MY CAR. I WAS TRANSPORTED TO THE FINANCE DEPARTMENT AND I SPOKE WITH A YOUNG LADY WHO INFORMED ME THAT I HAD THE KIA BASIC WARRANTY AS WELL AS AN EXTENDED WARRANTY. I EXPLAINED TO THE YOUNG LADY I WAS HAVING PROBLEM WITH MY CAR AND SHE STATED "OH YOU SHOULD BE FINE WITH NO CHARGES BEING YOU HAVE BOTH WARRANTIES, LET ME TRANSFER YOU TO THE SUPERVISOR IN THE PARTS DEPARTMENT". I SPOKE WITH THE SUPERVISOR IN THE PARTS TO DEPARTMENT AND EXPLAINED TO HIM THAT MY CAR WAS STALLING OUT EVERT TIME I SLOWED DOWN OR WAS AT A STOP. HE STATED HE HAD TO LOOK UP TO SEE WHAT TYPE OF WARRANTY I HAD AND THEN HE RETURNED TO THE PHONE AND STATED YOU SHOULD BE FINE AND HE ASK IF I COULD BRING THE CAR IN RIGHT NOW. I INFORMED HIM THAT I WAS IN TOWNSEND WHICH IS APPROXIMATELY 45 MINUTE TO AN HOUR AWAY, HE STATED THAT HIS MAN GOT OFF AT 4:30 PM AND ASKED IF I COULD BRING THE CAR IN ON SATURDAY MORNING MAY 19TH AT 10:00AM. I STATED THAT WOULD BE FINE. I TOOK THE CAR IN ON SATURDAY MORNING AND THE CAR WAS PUT ON A MACHINE TO FIND OUT WHAT WAS THE PROBLEM AND I WAS TOLD THAT THE CRANK SENSOR AND THE CATALYTIC CONVERTER WERE BAD. THE PARTS SUPERVISOR INFORMED THAT HE DID NOT BELIEVE THAT THE CATALYTIC CONVERTER WAS COVERED UNDER WARRANTY THAT HE SEEM ON RECORD BUT I PROCEED TO INFORM HIM THAT I ALSO HAD AN EXTENDED WARRANTY AS WELL AND I WAS INFORMED THAT EVERYTHING SHOULD BE FINE WITHOUT ANY CHARGE TO ME. THE PARTS SUPERVISOR THEN SAID" JUST WAIT FOR A CALL ON MONDAY FROM THE SERVICE DEPARTMENT SUPERVISOR AND HE WILL LET YOU KNOW WHETHER THE PARTS WOULD BE COVERED" LONG STORY SHORT, I RECEIVED A PHONE CALL ON MONDAY MAY 22ND 2019 FROM THE SERVICE DEPARTMENT SUPERVISOR STATING HE HAD GOOD NEWS AND SOME BAD NEWS. BAD NEWS NEITHER PART WAS COVERED AND OWED $221.73.

DEFECT IN THE CATALYTIC CONVERTER

INTERMITTENT NON STARTING. MY KIA RUNS GREAT WHEN IT IS DRIVING ETC, ITS THE ONCE IN AWHILE THAT IT WON'T START THAT IS THE ISSUE. MY MECHANIC CAN'T FIND THE ISSUE AND NATURALLY IT DOESN'T OCCUR WHEN ANYONE NEEDS TO SEE IT. I HAVE HAD TO HAVE IT TOWED ONLY FOR IT TO START RIGHT UP FOR THE MECHANIC. THIS ISSUE NEEDS TO BE RESOLVED, IT HAS COST ME WORK HOURS AND MONEY. MY VEHICHLE WAS PARKED AND OFF BEFORE TRYING TO START IT. I HAD DRIVEN IT THE DAY BEFORE, AND I DRIVE IT OFTEN. IT DOESN'T JUST SIT.

DRIVING 65 (THE SPEED LIMIT) USING CRUISE CONTROL ON HWY 78. CAR SOUNDED LIKE TRANSMISSION WAS BOGGING DOWN HEARD A POP AND SAW SMOKE. PULLED OVER TO THE SIDE LIFTED THE HOOD AND SAW FLAMES. CALLED 911 AND WATCHED THE CAR BURN UP. NO TIME TO GRAB ANYTHING BUT A POSTAL KEY.

ON 4 OCTOBER 2018 ABOUT 1/4 MILE (ON FREESTONE COUNTY ROAD) FROM OUR HOME THE CHECK ENGINE LIGHT APPEARED, THE VEHICLE LOST FORWARD MOTION AND DIED. IMMEDIATELY THICK BLACK VOLUMINOUS SMOKE EMITTED FROM PASSENGER SIDE UNDER HOOD AND WITHIN SECONDS FLAMES DISCHARGED. MY WIFE, MYSELF AND OUR DOG EXTRICATED OURSELVES IMMEDIATELY AND STARTED WALKING TO NEIGHBORS HOUSE FOR FIRE EXTINGUISHER TO MITIGATE DAMAGE. WITHIN APPROXIMATELY ONE MINUTE THE FIRST OF SEVERAL EXPLOSIONS BEGAN AND ERUPTION OF ENGULFING FIRE BEGAN TO CONSUME THE VEHICLE. WE HAD STOPPED ON THE SIDE OF THE ROAD AND THE GRASS CAUGHT FIRE. 911 WAS CALLED AND WHEN THE MEMBERS OF TWO LOCAL VOLUNTEER FIRE DEPARTMENTS ARRIVED THE CAR WAS TOTALLY EVOLVED IN FLAMES. A LIQUID (PROBABLY WATER) WAS USED TO EXTINGUISH THE FIRE. CONTACTED FARMERS INSURANCE COMPANY. NO POLICE REPORT REQUIRED RE: NO COLLISION. WE WERE DILIGENT IN HAVING ROUTINE MAINTENANCE PERFORMED ACCORDING TO SCHEDULE AND ATTENTION TO VEHICLE RECALLS. TIRES WERE REPLACED WHEN WORN AND RXP GAS ADDITIVE USED. INSURANCE ADJUSTOR STATED VEHICLE WAS SO BADLY BURNED IT WAS IMPOSSIBLE TO DETERMINE CAUSE OF FIRE.

I PURCHASED THIS CAR IN OMAN HERE AND NOW DISCOVERED THIS ISSUE, I WOULD LIKE UNDERSAND WHAT'S THE ISSUE WITH CAR AND WHAT CAN BE DONE NOW