2016 Kia Soul ENGINE AND ENGINE COOLING,ENGINE

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle lost motive power. The vehicle was difficult to start and remained running at restarting. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the catalytic convertor needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed the contact that the repair was not covered under recall and referred her to the NHTSA hotline for assistance. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 126,000.

The contact owns a 2016 Kia Soul. The contact stated while driving 45 MPH, the vehicle began to overheat and there was smoke coming out from underneath the hood. There was no warning light illuminated. The contact veered to the side of the road. The vehicle then caught on fire. The contact stated that a significant amount of oil had leaked underneath the vehicle onto the ground. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report or police report was filed. There were no injuries sustained. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The failure mileage was approximately 70,000.

The contact owns a 2016 Kia Soul. The contact stated while driving 65 MPH, the vehicle lost motive power and stalled without warning. The contact was able to pull over on the side of the road. The vehicle was towed to the dealer. The contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 100,000.

The contact owns a 2016 Kia Soul. The contact stated that upon starting the vehicle, the engine would shudder and lose power while idling, without warning. The vehicle was taken to a dealer and the contact was provided an estimate for a diagnostic test. The dealer informed her that bad gasoline might have caused the issue; however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 56,000.

The contact's girlfriend owns a 2016 Kia Soul. The contact stated that while driving 30 MPH, the vehicle began to hesitate upon the depression of the accelerator pedal with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a defective catalytic converter. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) which he linked to the failure. The dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 63,000.

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 85 MPH, there was an abnormal ticking noise detected. The contact stated that the connecting rod went through the engine block. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic. The manufacturer was notified of the failure but additional assistance was provided. The failure mileage was 102,000.

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 25 MPH, the vehicle was shaking and hesitating. The contact also had to top off the oil every two weeks. There were no warning lights illuminated. The vehicle was diagnosed by an independent mechanic with a faulty catalytic converter. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The approximate failure mileage was 100,000.

The contact owns a 2016 Kia Soul. The contact stated while driving 20 MPH, the vehicle was stalling. The check engine warning light was illuminated. The contact pulled over safely to the side of the road. The vehicle was towed to the local dealer and diagnosed with catalytic converter failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was notified of the failure. The approximate failure mileage was 93,000.

The contact owns a 2016 Kia Soul. The contact stated that while driving at slow speeds, the engine seized without warning. The contact initially had the vehicle towed to an independent mechanic where it was diagnosed with engine failure. The contact then discovered that his vehicle was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was then towed to the dealer where he was informed that the vehicle was out of warranty. The contact contested that the vehicle should be repaired under the recall; the dealer then referred him to the manufacturer. The contact filed a claim with the manufacturer who later also informed him that the vehicle would not be covered under warranty. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 102,000.

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle inadvertently shifted into limp mode. The contact stated that the engine was knocking. The vehicle was taken to the local dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was not repaired. The vehicle was towed to the residence. The contact's son noticed metal shavings in the engine oil. The manufacturer was notified of the failure and informed the contact that she had failed to complete the product campaign program. No additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The failure mileage was approximately 114,000.

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The approximate failure mileage was 113,613.

The contact owns a 2016 Kia Soul. The contact stated while his daughter was driving 45 MPH, she heard abnormal knocking sounds coming from the engine and the vehicle started shuddering. The vehicle then stalled. The contact’s daughter was able to veer to the side of the road. The contact met his daughter at the scene and drove the vehicle back to his residence. However, the vehicle would not exceed 22 MPH. The dealer was notified of the failure and advised the contact that the failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they would not assist as the contact failed to complete the repair for Technical Service Bulletin: PI2002B. The failure mileage was approximately 82,000.

The contact owns a 2016 Kia Soul. The contact stated that while driving at approximately 40 MPH, the vehicle would shake and then loose power and slow down. The contact stated no warning light was illuminated. The contact pulled of the roadway and turned the vehicle off and waited 20 minutes to restart the vehicle. The failure was recurring and the vehicle would hesitate while getting up to normal speeds. The contact stated while depressing the accelerator pedal the vehicle failed to respond as needed. The vehicle was taken to the local dealer who diagnosed that the catalytic convertor was damaged and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V608000 (Engine, Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle stalled with several unknown warning lights illuminated. The vehicle was towed to her residence. The vehicle was not taken to be diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number 19V120000 (Engine, Engine, and Engine Cooling) for which the VIN was included. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the vehicle was overheating. Additionally, the contact stated he smelled a burning odor and gasoline odor while driving and upon starting the vehicle. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer and the dealer was notified of the failure. The dealer upgraded the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. However, the catalytic converter was not inspected nor replaced per the recall remedy notes that stated that the catalytic converter would also be replaced if the catalytic converter was damaged. The contact stated that the failure reoccurred increasingly on highland roads. The check engine warning light illuminated intermittently. The vehicle was taken to the dealer who advised the contact that they could not assist as the recall repair had already been completed. The contact stated that he later diagnosed that the catalytic converter had failed using an OBD reader. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact they could not assist because the recall repair had been completed. The failure mileage was approximately 30,000.

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, an abnormal knocking sound was coming from the vehicle. There was no warning light illuminated. The contact's husband inspected the vehicle and discovered that the engine was low on oil. The contact called the manufacturer and was referred to the dealer for a software update to be performed on the vehicle. The contact stated that while driving 65 MPH the following day, the vehicle began to hesitate with the oil and check engine warning lights illuminated. The contact proceeded to drive and a dark colored smoke started coming from the engine as she pulled over and shut off the vehicle. Due to the failure, the contact had the vehicle towed to her home. Upon investigation, the contact discovered NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) which she linked to the failure. The manufacturer was called back and the contact was informed that the vehicle was not under recall. The vehicle had yet to be repaired. The failure mileage was approximately 81,700.

The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact then discovered that her vehicle was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact called a dealer and scheduled an appointment to have the vehicle serviced. A few days after the appointment was made, the vehicle shut-off without warning while driving at 45 MPH. The contact was able to restart the vehicle; however, the vehicle would not accelerate or shift out of first gear. The contact called the dealer and she was instructed to bring in the vehicle to have the recall service. A few days later, the contact was informed by the dealer that the resonator had become defective and was not covered under the recall; therefore, she had to pay for the resonator replacement. The manufacturer was also notified of the failure and agreed with the diagnostic result from the dealer. The vehicle remained in the possession of the dealer and was not yet repaired. The failure mileage was approximately 99,000.