2016 Kia Soul UNKNOWN OR OTHER

WHILE DRIVING DOWN THE ROAD THE CAR LOSES POWER AND THE ENGINE STALLS OUT. NO CHECK ENGINE LIGHTS COME ON AND THE ENGINE STALLS AND THEN STOPS RUNNING. AFTER FURTHER INSPECTION, THE CATALYTIC CONVERTERS HAS BEEN CLOGGED AND IS NOT FUNCTIONING CORRECTLY.

I HAVE NOT HAD A SAFETY FAILURE YET, JUST TO CLARIFY. I BOUGHT THE CAR CERTIFIED IN OCTOBER. IT REVS UP TO 2,500 - 3,000 UPON STARTUP, LOUD ENOUGH FOR A NEIGHBOR TO COME OVER AND TELL ME TO GET IT CHECKED OUT. IT HARD-IDLES AND SHUDDERS WHEN IT'S STOPPED. I'M VERY CONCERNED ABOUT IT BEING UNRELIABLE, BUT MORE WORRIED ABOUT IT BEING UNSAFE WITH THE REVVING. AFTER THREE VISITS TO THE DEALERSHIP FOR THESE ISSUES, I'M TOLD IT'S DUE TO A BAD SOFTWARE UPDATE FROM BEFORE I BOUGHT THE CAR. THEY CAN'T/WON'T TELL ME DETAILS ON THE UPDATE, BUT SAY THAT I'M LUCKY MY CAR IS STILL RUNNING BECAUSE IT PUT A LOT OF CARS "OUT OF COMMISSION". BECAUSE IT'S STILL RUNNING, THE DEALERSHIP AND MANUFACTURER ARE REFUSING TO HELP ME (NO FIX IS AVAILABLE, AND THEY'VE REFUSED A REFUND OR REPLACEMENT). I JUST NEED A SAFE AND RELIABLE CAR. I REFUSE TO SIMPLY TRADE IT IN AND PASS THE PROBLEM ALONG TO SOMEONE ELSE. KIA DID NOT DISCLOSE THE SOFTWARE ISSUE IN ADVANCE AND ISN'T BACKING THEIR PRODUCT. I WONDER HOW MANY OTHER PEOPLE HAVE BEEN AFFECTED.

I LOST CONTROL OF MY CAR LAST YEAR AND CRASHED INTO A TREE. I ENDED UP IN THE HOSPITAL WITH A BROKEN STERNUM. MY STEERING WAS WEIRD RIGHT BEFORE I CRASHED.

WHILE DRIVING CONDENSATION BUILD UP INSIDE OF MY CAR AND THIS HAPPEN TWICE. SO I CALLED THE DEALERSHIP AND THEY SAID I NEEDED TO HAVE A HOSE DRAINED.

MY KIA SOUL WAS SOLD TO ME WITHOUT ALERTING ME TO A SAFETY RECALL. A MANAGER AT MY LOCAL DEALERSHIP SAID THEY'VE KNOWN ABOUT THE RECALL FOR "SOME TIME" NOW. THEY CAN'T GET MY CAR IN TO BE SERVICED AND WILL NOT PROVIDE A LOANER. ALTHOUGH NHTSA WARNS THE SPECIFIC HARM TO THE CATALYTIC CONVERTER, ENGINE, PISTONS AND POSSIBLY HARM TO MYSELF AND OTHERS I HAVE BEEN TOLD TO CONTINUE DRIVING IT. I DO NOT WANT TO DRIVE IT BECAUSE OF THE WARNING AND THEY CONTINUE TELLING ME TO JUST DRIVE IT UNTIL THEY CAN GET IT IN. I FEEL LIKE THIS DEALERSHIP IS NOT CONCERNED WITH SAFETY OF MYSELF AND ANYONE ELSE WHO MAY BE IN THE CAR. NHTSA HAS SAID ON THEIR WEBSITE THAT KIA NOTIFIED "THEM" SO WHY AREN'T THEY HELPING THEIR CUSTOMERS?

I GOT A RECALL NOTICE (NHTSA RECALL#19V120). BEFORE I COULD GET IT LOOKED AT AND CORRECTED, I HAD A PROBLEM WITH THE CAR. I WAS ON AN INTERCHANGE BETWEEN HIGHWAYS AND THE CAR WOULD BARELY MOVE. I HAD IT TOWED TO THE KIA DEALER I BOUGHT IT FROM. THE SERVICE ADVISOR CALLED THE NEXT DAY AND TOLD ME MY CATALYTIC CONVERTER WAS TOTALLY PLUGGED UP. IT SAYS IN MY RECALL NOTICE THAT A MALFUNCTION INDICATOR LAMP "MAY: ILLUMINATE. MY MIL DID NOT ILLUMINATE. AND BECAUSE OF THIS AND THE "COMPUTER " SHOWED NO CODE THAT THEY WOULDN'T COVER IT UNDER THE RECALL. NOW I AM VERY IRRITATED. I DON'T CARE THAT MY MIL LAMP WASN'T ILLUMINATED, I DON'T CARE THAT IT DIDN'T SHOW A CODE, IT SAYS RIGHT ON MY RECALL NOTICE THAT THEY WILL UPGRADE MY COP ECU LOGIC TO PREVENT OVERHEATING OF THE CATALYTIC CONVERTER. EVIDENTLY THE DAMAGE TO MY CONVERTER WAS DONE BEFORE I COULD HAVE THE UPGRADE DONE. NOW THE DEVICE ADVISOR TOLD ME THAT THE COMPUTER SHOWED NO CODES, SO I'M CURIOUS HOW THEY NEW IT WAS THA CATALYTIC CONVERTER. I WOULD SAY THAT THERE IS EITHER A PROBLEM WITH THE COMPUTER SYSTEM OR KIA IS RUNNING SOME KIND OF A SCAM. THE SERVICE ADVISOR TOLD ME IT WOULD COST ME OVER 1200 DOLLARS PLUS THE TOW BILL TO FIX THE CAR, TOTAL OF 1400 + DOLLARS. I DON'T THINK IT'S RIGHT THAT I HAVE TO PAY FOR A CONSUMER SAFETY RECALL. IF I WOULD HAVE BEEN ON THE HIGHWAY DOING 70 MPH WHEN THIS HAPPENED MY WIFE AND I COULD HAVE EASILY BEEN KILLED. I THANK GOD THIS DIDN'T HAPPEN..I TALKED TO THE SERVICE ADVISOR AND HE TOLD ME THAT THE COMPUTER SHOWED ABSOLUTELY NO CODES AT ALL. ACCORDING TO THAT MY CAR SHOULD BE RUNNING FINE, BUT IT IS NOT. SOMETHING IS WRONG IN THE COMPUTER SYSTEM TO NOT SHOW ANYTHING AND MY CONVERTER IS PLUGGED. THIS JUST IS NOT RIGHT. I WOULD APPRECIATE SOME ACTION ON THIS ISSUE. I HAVE A CASE NUMBER THROUGH KIA FOR THIS ISSUE. CASE NUMBER IS13177167. THEY SAID THEY COULD DO NOTHING ABOUT IT.

GOT LETTER (4/12/2019) STATING THAT THERE IS A RECALL ON THE CATALYTIC CONVERTER DID AS INSTRUCTED AND PUT IT IN THE COMPUTER. NOTHING. CALLED THEM TWICE STILL NOTHING. CASE NO. 13166847.THAT 'S ALL WE GOT

THERE IS A KNOWN ISSUE WITH THE CATALYTIC CONVERTER GETTING DAMAGED BY EXHAUST HEAT AND IT IS STILL NOT ON AN OPEN RECALL. MY CAR VIN IS SUPPOSEDLY NOT AFFECTED BY THE ISSUE, BUT I JUST HAD TO HAVE THE CATALYTIC CONVERTER AND O2 SENSOR REPLACED FOR THIS ISSUE. THEY KNOW THIS PROBLEM CAN CAUSE FIRE OR SEVERE ENGINE DAMAGE IF LEFT UNCHECKED. I CAN PROVIDE THE REPAIR TICKET IF NEEDED.

WHILE TRYING TO DRIVE UP A SNOW COVERED ROAD I HAD SMOKE START COMING INTO THE CABIN OF MY VEHICLE. I WAS GOING TO PULL INTO A GAS STATION WHEN SOMEONE CAME RUNNING OVER AND STATED THAT THE UNDERSIDE OF MY CAR WAS ON FIRE. THE FIRE WAS EXTINGUISHED AND THEN MY CAR WAS PULLED OFF THE ROAD. IT WAS TOWED TO A LOCAL GARAGE WHERE MY INSURANCE AGENT WENT TO LOOK AT IT. THE OIL WAS SO LOW THAT THEY WOULDN'T CHECK IT UNTIL IT RECEIVED AN OIL CHANGE. ONCE THAT WAS PERFORMED THEY WERE STILL UNABLE TO DETERMINE WHAT CAUSED THE FIRE. THEY THEN HAD ME TOW IT TO A KIA DEALERSHIP. IT HAS BEEN AT THE DEALERSHIP FOR OVER A MONTH AND THEY HAVE DETERMINED THAT IT IS NOT A WARRANTY ISSUE. WHEN I INQUIRED AS TO WHAT WAS WRONG WITH THE CAR THEY INFORMED ME THAT IT WOULD BE $110 DOLLARS TO DIAGNOSE THE VEHICLE. THEY FINALLY WENT OVER THE VEHICLE, BUT STILL NO ANSWERS TO WHY MY VEHICLE CAUGHT FIRE AND IF IT COULD POSSIBLY HAPPEN AGAIN.

WHEN I AM AT A STOP OR GOING TO TURN FROM A STOP MY CAR SEEMS TO LOSE POWER WHEN ACCELERATING. I HAVE CALLED MY DEALERSHIP A FEW TIMES AND THEY JUST SAY IT IS A SAFETY SENSOR IN THE CAR. I FIND IT A SAFETY HAZARD SINCE I HAVE ALMOST BEEN HIT FROM BEHIND TAKING OFF FROM STOPS AT SIGNAL LIGHTS AND STOP SIGNS NUMEROUS OF TIMES.

THE HORN AND ALARM DONT WORK EVEN WHEN I SET THE ALARM THERES NO BEEP JUST FLASHES AND IVE PRESS THE HORN MULTIPLE TIMES AND IT DOESN'T MAKE A SOUND THIS OCCUR DURING DRIVING AND AFTER WHILE I WAS STATIONARY JUST TO CHECK

MY CAR WAS PARKED IN THE DRIVEWAY AND HAD NOT BEEN RUNNING. I SHUT THE CAR DOOR TO GO BACK INSIDE THE HOUSE AND I HEARD A POP NOISE. THE FRONT PART OF THE PANORAMIC SUN ROOF HAD BROKEN AND SHATTERED.

THE 2016 KIA SOUL OWNERS MANUAL HAS FALSE, MISLEADING AND INCORRECT INFORMATION. BEFORE PURCHASING THIS NEW KIA SOUL IN 12/16 I LOOKED THROUGH THE CARS OWNERS MANUAL. SOMETHING THAT CAUGHT MY EYE AND HELPED SWAY ME TO PURCHASE THIS CAR WAS THE INFORMATION IN SECTION 8 PAGE 15 UNDER ONLINE FACTORY AUTHORIZED MANUALS (U.S. ONLY) IT STATES THAT THE FOLLOWING PUBLICATIONS ARE AVAILABLE ON WWW.KIATECHINFO.CON AT NO CHARGE. SERVICE MANUAL, ELECTRICAL TROUBLESHOOTING MANUAL, OWNERS MANUAL. IF YOU VISIT THAT SITE WWW.KIATEAHINFO.COM THE FIRST SCREEN THAT POPS UP STATES THAT EFFECTIVE OCTOBER 17,2014 THE SITE HAS BEEN CHANGED TO A SUBSCRIPTION-BASED PAY PER USE SITE. KIA REFUSES TO HONOR THE INFORMATION IN THE 2016 OWNERS MANUAL STATING THAT THIS INFORMATION IS PROVIDED FREE OF CHARGE. THIS INACCURATE AND MISLEADING INFORMATION NEEDS TO HONORED BUY KIA MOTORS AND THIS AND ANY FUTURE INACCURATE INFORMATION IN THE KIA SUPPLIED OWNERS MANUAL NEEDS TO BE CORRECTED PRIOR TO THE SALE OF ANY AND ALL KIA AUTOMOBILES.

KEY WILL GET STUCK IN IGNITION AFTER PUTTING VEHICLE IN PARK AND ATTEMPTING TO REMOVE KEY AFTER TURNING KEY TO OFF POSITION. KEY WILL ALSO NOT TURN WHEN ATTEMPTING TO TURN ON VEHICLE. VEHICLE WAS STATIONARY AND PARKED ON BOTH OCCASIONS. THE INABILITY TO REMOVE THE KEY FROM THE IGNITION HAPPENED IN NOVEMBER OF 2016. THE INABILITY TO TURN THE KEY TO START THE CAR HAS HAPPENED AT LEAST 5 SEPARATE TIMES. MOST RECENTLY WAS SATURDAY, JULY 15, 2017 AND I WAS AT A HIKING TRAIL IN THE MOUNTAINS.

CHARGING PORT CAN AUTOMATICALLY LOCK THE CHARGING CONNECTOR, MAKING IT IMPOSSIBLE TO REMOVE WITHOUT DAMAGE OCCURRING, IF NOT DONE CORRECTLY. OF COURSE, THIS ONLY OCCURS WITH THE VEHICLE STATIONARY AT A CHARGING STATION. (I UNDERSTAND THIS IS NOT UNUSUAL ON ELECTRIC CARS BECAUSE IT IS SUPPOSED TO KEEP PEOPLE FROM REMOVING IT WHILE THE CAR IS CHARGING SO THEY CAN CHARGE THEIR CAR.) I HAVE OWNED THE CAR FOR ONE MONTH AND IT HAS HAPPENED TWO TIMES. BOTH TIMES, "ONE" OF THE MANY THINGS I TRIED UNLOCKED IT BUT I'M NOT EXACTLY SURE WHAT RESOLVED IT. I HAVE BEEN UNABLE TO LOCATE ANYTHING IN THE OWNER'S MANUAL TELLING ABOUT THE POSSIBILITY OF LOCKING THE CHARGING PORT AND ONLINE SEARCH HAS ONLY RESULTED IN OTHERS SAYING THEY HAVE EXPERIENCED THE SAME PROBLEM BUT NOTHING FROM KIA MOTOR COMPANY ABOUT WHAT RESOLVES THE ISSUE...NISSAN LEAF OWNER'S MANUAL CLEARLY TELLS HOW TO LOCK AND UNLOCK THE CHARGING PORT BUT I FIND NOTHING MENTIONED ABOUT IT IN MY KIA MANUAL...ROADSIDE ASSISTANCE ONLY SENDS A TOW TRUCK DRIVER APPROXIMATELY AN HOUR AFTER THE CALL IS MADE AND THE DRIVER KNOWS LESS ABOUT THE CAR THAN THE OWNER. I BELIEVE THERE IS THE POSSIBILITY THIS COULD BE A SERIOUS PROBLEM, IN AN EMERGENCY OR NOT, WHETHER IT RESULTS IN INJURY TO THE PERSON OR DAMAGE TO THE VEHICLE.

ALL INTERIOR WINDOWS FOGGED UP MAKING IT IMPOSSIBLE TO SEE OUTSIDE VEHICLE. I WAS DRIVING THE VEHICLE EARLY MORNING, MID TO LOW 60 DEGREE TEMPS, I PUT HEAT ON LOW FAN SPEED AND MID TEMP, INSTRUMENT PANEL STARTED TO FOG UP AND WINDSHIELD STARTED TO FOG UP, I SWITCHED HEATER TO DEFOG AND IN A FEW SECONDS ALL WINDOWS FOGGED UP. IT WAS DARK AND I WAS IN A ROUNDABOUT WITH TRAFFIC AHEAD OF ME AND BEHIND ME. I OPENED ALL WINDOWS AND PUT DEFOG TO FULL SPEED AND AFTER ABOUT A MINUTE WAS THE WINDSHIELD DEFOGGED. INTERNET SEARCH SHOWED POSSIBLE CLOGGED HEATER/AC BLOWER BOX, WHICH WAS REPORTED TO BE A SERVICE ISSUE AND NOT COVERED BY WARRANTY. I WAS ABOUT TO PARK THE VEHICLE AND WAS VERY CONCERNED ABOUT MY SAFETY AND MY FAMILY BEING IN THE VEHICLE. SOMETHING NEEDS TO BE DONE TO ADDRESS THIS ISSUE THAT WILL LEAD TO VEHICLE COLLISION WITH INJURY AND.OR FATALITIES.

THE PANIC BUTTON ON THE KEY FOB IS NOT RECESSED SO IT ACTIVATES WHEN YOU DON'T WANT IT TO. I HAVE CONTACTED BOTH THE KIA DEALER WHERE I BOUGHT IT AND ALSO KIA CONSUMER AFFAIRS AND BOTH COULD NOT SOLVE THE PROBLEM. IT IS A DESIGN FLAW. ANYTIME I HAVE THE KEY FOB IN MY POCKET IT IS LIKELY TO ENGAGE THE PANIC BUTTON. IT HAS HAPPENED 8 TIMES. PEOPLE THINK THERE IS AN EMERGENCY. PLEASE LET ME KNOW WHAT NHTSA CAN DO TO CORRECT THIS PROBLEM. (I PREVIOUSLY HAD A 2013 KIA SOUL AND THE DESIGN OF THE KEY FOB WAS DIFFERENT SO I NEVER HAD THE PANIC BUTTON GO OFF BY MISTAKE.) HELP.