6 complaints reported

2023 Kia Soul UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
6
Crashes
1
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Dec 2025

Honking function no longer works, this is a consistent problem noticed first on the beginning of December 2025, when I needed to notify another driver of a potential safety hazard. There is no honking sound available at any speed or at any time. Have an appointment with dealership this week.

Type: Vehicle, Vehicle: 2023 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jan 2025
Aug 2025

2023 kia soul lx problems clarity dive problems

Type: Vehicle, Vehicle: 2023 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Jul 2025
Feb 2025

Radio recall 2025 Uvo work stop

Type: Vehicle, Vehicle: 2023 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Feb 2025
Nov 2023

The driver's door opens while the cat is moving. I spoke to the Service Manager at Vision Kia in East Rochester, NY and he told me this is a safety feature. I don't believe the doors are supposed to open when the car is moving at highway speed. They do lock o once the vet moves but still open from inside.

Type: Vehicle, Vehicle: 2023 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Nov 2023
Oct 2023 Crash Injury

Event Summary: The incident involved a 2023 Kia Soul, a relatively new vehicle, which had been in use for only three months at the time of the incident. The driver, hereafter referred to as the "operator," was attempting to park the vehicle in a parking space. SUA Occurrence: Right before the operator intended to park, an unexpected and rapid acceleration of the vehicle occurred. This acceleration was not initiated or controlled by the operator in any way. It is important to highlight that the operator did not intentionally press the accelerator pedal. Collision and Airbag Deployment: As a consequence of the sudden acceleration, the vehicle collided with a front wall. The impact of the collision was significant, leading to the deployment of the vehicle's airbags. EDR Data Retrieval: Event Data Recorder (EDR) data from the vehicle has been obtained. This data is anticipated to provide insights into the sequence of events leading up to the SUA incident and is a crucial component of the investigation.

Type: Vehicle, Vehicle: 2023 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Oct 2023
Apr 2023

Hands free dialing became disabled after a service visit. Infotainment system reports "Downloading contacts, please try again later" when trying to use the hands free dialing system, despite the most recent contacts being loaded. This forces the driver to make a call using the infotainment system screen by either referencing recent calls or the contact list. This creates an unsafe condition the hands free dialing system is supposed to prevent.

Type: Vehicle, Vehicle: 2023 KIA SOUL, Manufacturer: Kia America, Inc.
Incident: Dec 2022

Trend Over Time

Complaints by year

Quick Summary

The 2023 Kia Soul has 6 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.