2024 Kia Telluride UNKNOWN OR OTHER

Windshield cracked 12 days after purchase

Kia connect safety services are not available in Massachusetts due to Kia not complying with the right to repair law. When in an accident emergency services are not called and this poses a big safety threat as there is a delay to services arriving to help in the case of an accident. Kia should be forced to separate the telematics service information from key emergency services capabilities so that this car and every Kia in Massachusetts has the equivalent safety capabilites to others

UNKNOWN - We have discovered a substantial amount of water coming up from the flooring behind the passenger seat under the second row of our 2024 KIA Telluride purchased 2 months ago. Took the dealership this morning and after 4 hours attempting to diagnose where the water was coming from, they were unsuccessful. They checked AC lines, making sure nothing was disconnected or clogged, checked seals on doors, etc. They got the vehicle lifted to look underneath and were able to remove a panel to expose a rubber gasket that they removed under the second row passenger flooring and water gushed out! Additionally, the vehicle has begun to smell of mildew/mold and I am concerned for my young families safety, as I have three children under the age of 5 that spend a significant part of their day in the vehicle between drop-off and pick-up at school, to and from extra curricular activities, errands, etc. The dealership is attempting to obtain a loaner vehicle large enough for our three car seats so that they can have the vehicle for a day or two to officially diagnose the issue, but I am devastated that the significant amount of water we’ve been removing from the car has caused mold in the cabin and will cause burnout of wiring/electronics in the future. We are a military family, this is our first brand new vehicle and the primary vehicle for our large family. We purchased the vehicle in July and it had less than 3,000 miles when the issue was reported. It’s terrifying to think that this issue could potentially cost us thousands on the devaluation of our vehicle in addition to the risk to our family’s health and safety.

WINOW SATIN TRIM - Rust spots showing on the satin trim around vehicle windows upon receipt of vehicle. Contacted original dealership that sold us the vehicle about the issue immediately, no assistance was given. Took the vehicle to another dealership this morning to notify them of the issue, have it officially documented, and request a warranty request be submitted. The vehicle had never been washed or detailed prior to the appearance of the spots. Unfortunately, the vehicle arrived from the dealership with the rust-looking defect. After some quick research, this seems to be an ongoing issue with some KIAs, regardless of model. I have owned this vehicle for 2 months and notified the same dealership that it was purchased from immediately upon receipt and no assistance has been given, just a suggestion to clean it. The spots have not lessened. I would like my brand new car purchase to look like a new vehicle, sans rust-like defects on satin trim.