2020 Model Year

Mazda CX-5

NHTSA Complaints & Reliability Data

Compare
Complaints
96
Recalls
0
Crashes
8
Severe
14

Recent Complaints

Latest owner reports

Power Train
Jun 2026

The contact owned a 2020 Mazda CX-5. The contact stated that while driving under 45 MPH, the TCM received a false data sensor warning, causing the veh...

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
Feb 2026

The Smart Brake Support system malfunctioned while driving. The vehicle began shaking and lost power, requiring excessive throttle to move. The car he...

Power Train
Feb 2026

Started smelling burning oil in 2020 Mazda CX-5 non turbo with 34,000 miles. Auto shop states it is a cracked cylinder that will cost over $7,000 to...

Power Train
Sep 2025

Driving about 20 to 35 mph accelerating I would get a distinctive one time chirp noise with a little bit of a stutter It happens every time I go about...

UNKNOWN OR OTHER
Sep 2025

The ongoing “ghost touch” defect in Mazda infotainment systems is a serious safety hazard that should have triggered a recall. This issue affects vehi...

ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL
Sep 2025

The contact owns a 2020 Mazda CX-5. The contact stated that while the cruise control was activated and driving 65 MPH in the middle lane of a busy six...

LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
Aug 2025

While driving my vehicle the systems sensors are affected by nearby drivers which cause the car to stall in the middle of traffic going between 40 and...

Air Bags
Aug 2025

While traveling on an Interstate highway, my passenger side curtain airbag suddenly deployed without any warning while I was driving. There was no co...

UNKNOWN OR OTHER
Aug 2025

Display screen (Infotainment system) will randomly change the settings of my vehicle and call people or change display features or volume control or d...

UNKNOWN OR OTHER
Jul 2025

Mazda has a known issue with their infotainment system and ghost touch. There was a recent lawsuit but ghost touch is not covered under the class acti...

VS

Vehicle Safety Research Team

Automotive Data Analysts

Independent researchers analyzing NHTSA data to help consumers make informed vehicle decisions.

Data updated: March 5, 2026

Summary

The 2020 Mazda CX-5 has 96 complaints and 0 recalls on record. The most commonly reported issue is UNKNOWN OR OTHER. 8 crash-related incidents have been reported.

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