2015 Mazda Mazda3 BACK OVER PREVENTION

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (BACK OVER PREVENTION). However, the dealer refused to complete the recall repairs due to the vehicle having a Salvage Title. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The manufacturer was made aware of the issue and referred the contact back to the dealer. The vehicle remained unrepaired. The failure mileage was approximately 86,000.

See attached document for complaint

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the back-up camera screen image was flickering and became distorted while reversing. The cause of the failure was not determined. The failure mileage was 60,000. VIN tool confirms parts not available.

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera image failed to display. The local dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 82,000. VIN tool confirms parts not available.

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera image was distorted, blank or failed to activate as needed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 63,000. VIN tool confirms parts not available.

The contact owns a 2015 Mazda Mazda3. The contact stated that while reversing, the rear-view camera image was distorted, black, and failed to appear on the center display. The vehicle was taken to the local dealer, where an unknown software was reprogrammed; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 53,953. VIN tool confirms parts not available.

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

This in regards to NHTSA Recall #: 23V-487. It has been 173 days since this recall was announced and I have not received any correspondence from the manufacturer. The recall has been sitting with no remedy available for 6 months. I want to know when Mazda is expected to have a fix to this vehicle?

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

The contact owns a 2015 Mazda Mazda3. The contact stated that on numerous occasions after he opened and closed the trunk of the vehicle or while shifted into reverse, the rear-view camera image intermittently became distorted or blank. The contact then received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and stated to the contact that there was no such recall for the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 67,000. VIN tool confirms parts not available.