2018 Mazda Mazda3 UNKNOWN OR OTHER

The Infotainment system is cracking uncontrollably and will make the rear view camera unusable and a safety issue. It keeps resetting every minute. Mazda corporation wont pay for the repair that they are charging about 1,000 to fix it.

No incidents

Touchscreen has the "ghost screen" problem. It has gotten progressively worse over the last year. The Mazda dealership did a firmware update about 2 years ago and that didn't help. Now the screen thinks it's being pressed constantly in the same spot so it just beeps over and over again. If I'm not on my radio, it will hit things like safety settings, emergency contacts, etc. so I have to leave my radio on all the time. I've researched this issue and it's well-known. A recall was issued for 2014-2016 models but not for anything after that.

My screen ghost taps (goes into apps without me touching it) plus there is screen damage. I got into my car one day and it looked like the screen was cracked. But it’s on the inside. I never been into the car crash or had any accidents happen to my car or the display. It affects my driving when I am using my back camera

The touch screen in my car has developed a malfunction known as “ghost touch,” where the screen glitches and registers inputs I am not making. This failure involves the infotainment system, and the component is still available for inspection upon request. My safety and the safety of others were put at risk because the screen can suddenly change settings, including navigation, phone, and climate controls, while I am driving, which is distracting and dangerous. The problem has not yet been reproduced or confirmed by a dealer or independent service center, nor has the vehicle been inspected by the manufacturer, police, insurance representatives, or others. There were no warning lamps, messages, or other symptoms before the failure—it began suddenly and recently without prior indication.

Mazda infotainment system center display screen with spider cracking. Cracking makes part of display unreadable.

The entertainment/navigation screen randomly started developing spidering cracks on the inside of the screen and has grown exponentially. It is getting close to the point where the screen is not readable and becoming useless. I have done research and have seen that many other Mazda owners have experienced the same issue where their screens cracked from the inside rendering it useless but Mazda refuses to cover the cost of an issue that is not caused by any Mazda owner. Without this screen, I would need to hold my phone in order to use a navigation app to get around or attempt to find a phone holder so I can still get around successfully.

I have a letter for an important safety recall, re: the backup camera. The letter is dated September 2023, and I called today, after experiencing worsening deterioration of my camera, and I was told that there is currently no fix. So, after 1.5 years, I have no fix for my camera? This is a safety issue

The driver side if the door handle metallic wrap has begun peeling, I reached for my door handle and was cut by the wrap as it had torn away from the glued seems. It is small enough to cut my hand but barely visible to the naked eye. I had to put tape over the door handle to prevent further cuts from happening on my fingers. I took 2 photos as soon as the injuries happened and I realized what it was that was causing me to bleed from my scrape. The vehicle currently has a class action suit for the gas fuel pump and i contacted mazda to fix the pump and replace the door handle.

Rear view camera started having distorted image causing issues reversing the car, there is an open recall for which Mazda has not been able to identify a fix

I was officially notified of a known defect in my vehicle "which relates to motor vehicle safey". The defect is the "rearview camera wiring harness" which displays a "distorted or flickering image". My vehicle is experiencing this defect. The letter was sent to me in September 2023. The letter stated that repair parts are not currently available. I have checked and repair parts are STILL not available, even though it is now August 2024, almost a full year later. This is unacceptable as this is a safety concern.

Over a year later and Mazda is not fulfilling an existing recall despite continuing to pump out new cars: Manufacturer Recall Number6023G NHTSA Recall Number23V-487

The infotainment screen in this vehicle has internally delaminated causing a well-known "ghosting" problem that causes random buttons to be pressed (without touching the screen) while driving, including volume changes. This results in the system randomly choosing radio stations and turning the volume up to high levels suddenly, distracting the driver and making the screen unusable. Mazda repairs 2014-2016 model year vehicles with this issue under an extended warranty but refuses to do so for 2017+ models.

I’m getting water in my trunk. Dealership replaced left tail light and both lights on the right. The left is dry and the right is soaked again. At least a gallon of water sitting where spare tire is. I’m seeing many other Mazda owners are having the same issue online. This should be a recall. If the water issue doesn’t get fixed it will lead to rusting and mold. My spare tire already is showing rusting.

The review camera for my vehicle has been unreliable since 2022, if not longer, despite being fully replaced at no cost by the dealer once while still under warrantee. I received a recall notification regarding this issue via mail in September 2023 (recall no. 60232G, NHTSA campaign no. 23V-487), but later learned the recall was initiated two months prior, in mid-July 2023. Since then, my review camera has continued to malfunction with increasing frequency and severity. Some days it doesn't work at all (screen completely black), some days it works for a few seconds at a time but otherwise does not, and some days it works but only poorly (grainy or scrolling video feed with poor visibility). It has now been more than 7 months since this recall was issued, and the status is still "recall incomplete, remedy not yet available." This is an essential safety feature, and the continued lack of action on Mazda's part is unacceptable.

Sunroof shattered by itself