2017 Mercedes-Benz C-Class Air Bags

The contact owns a 2017 Mercedes Benz C300. The contact stated while driving at a slow speed in traffic, another vehicle rear-ended and caused her to crash into the vehicle in front. The air bags did not deploy. The contact sustained injuries to the back of her head, her left shoulder, right wrist, and right arm along with chest pains and facial contusion. The contact sought medical attention at an emergency room. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to her residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 57,000.

I was in a car accident on June 30,2021. A Car collided into my drivers side at the front left wheel. My airbags did not deploy and i was injured. my injuries consisted of neck, shoulder, and lower back. I was also thrown to the passenger side of the vehicle because my seat belt did not seem to lock. Thank you, [XXX] email- [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2017 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, WAS BROADSIDED ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE FRONTAL AIR BAGS DEPLOYED, BUT THE AIR BAG UNDER THE DASHBOARD OF THE DRIVER SIDE DEPLOYED WITH SUCH FORCE THAT CAUSED LACERATIONS AND SECOND DEGREE BURNS ON THE DRIVERS LEGS. THE POLICE WAS PRESENT AND A REPORT NUMBER: 38-18-85 WAS FILED. THE DRIVER WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE, TREATED AND RELEASED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT, THE INSURANCE COMPANY LABELED THE VEHICLE DESTROY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNED A 2017 MERCEDES-BENZ C300. WHILE AT A STOP LIGHT, THE CONTACT'S VEHICLE WAS INVOLVED IN AN HEAD ON COLLISION. THE DRIVER'S AIR BAG DEPLOYED, BUT NOT TO FULL CAPACITY. THE CONTACT SUSTAINED HEAD AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF GEORGETOWN AT 512-930-6150 (LOCATED AT 7401 N INTERSTATE 35 FRONTAGE RD, GEORGETOWN, TX 78626) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

VEHICLE HAS INSUFFICIENT ELECTRICAL GROUNDING THAT CAN LEAD TO AN INADVERTENT DEPLOYMENT OF THE DRIVER AIRBAG. MERCEDES REFUSES TO INFORM ME OF A DATE THAT THE VEHICLE WILL BE REPAIRED. I WAS SENT A LETTER FROM MERCEDES DATED NOVEMBER 2017 AND THE DEALERS AND THE MANUFACTURE WILL NOT GIVE ME A DATE. I AM UNSURE AS I DRIVE THE AUTO THAT THE AIRBAG WILL DEPLOY CAUSING AND ACCIDENT AND INJURY TO MYSELF. WHY CAN'T THE VEHICLE BE REPAIRED IN A TIMELY MANNER? I AM NOW IN THE 5TH MONTH AND WONDERING IF I AM DRIVING A TIME BOMB.

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BUFFALO (8185 MAIN ST, WILLAMSVILLE, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. WHAT IS CONSIDERED TO BE A "TIMELY MANNER" FOR THE DEALER TO FIX A CAR?

TAKATA RECALL I RECIEVED THE NOTIFICATION FROM TAKATA AIRBAG INFLATORS AT HOME. I CALLED MY DEALER AND THEY DIDN'T AGREE THAT MY CAR HAVE A RECALL FOR AIRBAGS. I CALLED THE MERCEDES BENZ PRINCIPAL OFFICE AND THEY ALSO DENIED I HAVE PROBLMES WITH AIRBAGS. THE WEBSITE OF AIRBAGRECALL.COM SHOWED ACTIVE RECALLS WHEN I PUT MY VIN NUMBER IT SHOWED THAT I HAVE THE PROBLEM.OCT 6 2017 RECALL NUMBER 17V627.MANUFACTURES RECALL NUMBER 2017100005. I FEEL IN RISK TO DRIVE MY CAR AND I NEED IT URGENT. PLEASE I NEED HELP.