2019 Mercedes-Benz C-Class Fuel System

The contact owns a 2019 Mercedes-Benz C300. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power and decelerated. The accelerator pedal was depressed while attempting to accelerate. The contact stated that the fuel gauge failed to accurately display the level of fuel in the tank. The check engine warning light was intermittently illuminated. The vehicle was taken to the dealer, who diagnosed that the fuel level sensors had failed. The fuel tank and fuel pump needed to be replaced. The vehicle was not repaired. The contact became aware of NHTSA Campaign Numbers: 23V880000 (Fuel System, Gasoline), and 23V445000 (Fuel System, Gasoline); however, the model year was not included. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 157,000.

The contact owns a 2019 Mercedes-Benz C300. The contact stated while driving, the vehicle failed to exceed 15 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The vehicle was scanned, and the mechanic retrieved fault codes indicating a failure with the high-pressure fuel pump. The contact was informed that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 34,945.

The contact owns a 2019 Mercedes-Benz C300. The contact stated while driving 45 MPH, the contact noticed smoke coming from the front passenger's side wheel well. The vehicle was driven to the residence. Upon arriving at the residence, the contact raised the hood, and became that clear liquid was burning on the engine. The contact stated that after completing an investigation, it was determined that the clear liquid was the result of a leaking fuel line. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.

The contact owns a 2019 Mercedes-Benz C300. The contact stated that the vehicle would shut off soon after being cold started with several unknown warning lights illuminated. The vehicle was towed to the dealer where a diagnostic test was performed. The diagnostic test showed that the fuel pump was defective and needed to be replaced. The contact drove the vehicle for a few days after the diagnostic test but experienced the failure a second time. The vehicle was then towed to an independent mechanic for a second opinion where the contact was given the same diagnostic result; however, the contact was informed that the vehicle was included in NHTSA Campaign Number: 21V961000 (Fuel System, Gasoline). The contact went back to the dealer but was informed that the vehicle was not included in the recall. The manufacturer was notified of the failure and was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 25,751