30 complaints reported

2003 Mercedes-Benz E-Class SERVICE BRAKES, HYDRAULIC

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
30
Crashes
4
Fires
0
Injuries
2

Complaint Timeline

Chronological view of owner reports

Jan 2025

The contact owns a 2003 Mercedes-Benz E500. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed but the pedal was stiff. The vehicle was taken to two dealers where it was diagnosed that the brake pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 45,000.

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E500, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2024
Mar 2022

The contact owns a 2003 Mercedes-Benz E500. The contact stated while driving approximately 25 MPH, the brakes became inoperable. The brake warning light was illuminated. The vehicle was towed to the local dealer who diagnose the failure to be the Sensotronic Brake Control (SBC) electronic braking system. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 98,000.

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E500, Manufacturer: Mercedes-Benz USA, LLC
Incident: Apr 2022
Aug 2014

2003 MERCEDES BENZ E320. CONSUMER WRITES IN REGARDS TO SENSOTRONIC BRAKE CONTROL FAILURE. *SMD THE CONSUMER STATED A WARNING LIGHT APPEARED ON THE DASHBOARD THAT READ BRAKING EFFECT REDUCED PLEASE VISIT WORKSHOP. THE CONSUMER WAS QUOTED A PRICE OF $1925.00 FOR THE REPLACEMENT OF THE HYDRAULIC UNIT. *JB

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E320, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2014
Jul 2014

TL* THE CONTACT OWNS A 2003 MERCEDES BENZ E500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS APPLIED AND THE BRAKS FAILED TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT THE BRAKE WARNING LIGHT ILLUMINATED. ADDITIONALLY, THE CONTACT STATED THAT THE GEAR WAS SHIFTED IN PARK INDEPENDENTLY CAUSING THE VEHICLE COME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E500, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jul 2014
Jun 2014

TL* THE CONTACT OWNS 2003 MERCEDES BENZ E500. THE CONTACT STATED THAT THE BRAKE LIGHTS WERE NOT VISIBLE ON THE INSTRUMENTAL PANEL. THE CONTACT TOOK HIS VEHICLE TO THE DEALER, WHO STATED THE HYDRAULIC PUMP MODULE NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WERE 66,000.

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E500, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2014
Apr 2012

I WAS DRIVING APPROXIMATELY 45 MPH WHEN THE RED DASH WARNING LIGHT CAME ON BRAKE FAILURE STOP IMMEDIATELY VISIT WORKSHOP. THE RED EMERGENCY BRAKE LIGHT AND THE AMBER ABS LIGHT ALSO CAME ON. THE VEHICLE STARTED TO AUTOMATICALLY DOWNSHIFT INTO LOWER GEARS AND I WAS ABLE TO PULL OFF THE ROAD AND STOP USING THE EMERGENCY BRAKE SINCE THE BRAKES WERE NOT WORKING AND I HAD THE BRAKE PEDAL TO THE FLOOR. I WAS ABLE TO GET THE VEHICLE HOME USING THE EMERGENCY BRAKE TO STOP THE VEHICLE AND THE NEXT DAY WHEN I STARTED THE VEHICLE EVERYTHING WORKED FINE. I TOOK IT TO MY LOCAL MERCEDES-BENZ DEALER AND THEY UPDATED THE SOFTWARE FOR THE SBC CONTROL UNIT. THEY ALSO VERIFIED THAT ALL RECALL SERVICE FOR THIS VEHICLE HAD BEEN PREVIOUSLY PERFORMED. HAD THIS INCIDENT OCCURRED DURING AN EMERGENCY BRAKING SITUATION OR AT A HIGH SPEED I FEEL THAT THIS WOULD HAVE RESULTED IN AN ACCIDENT. *TR

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E320, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2012
Jan 2012

ON SEVERAL OCCASIONS WHEN STARTING MY VEHICLE, THE DASHBOARD WOULD GO COMPLETELY RED, FOLLOWED BY BEEPING AND AN ESP WARNING, SAYING LIMITED BREAKING. THE PEDAL WOULD GO TO THE FLOOR AT THAT POINT. SOMETIMES I WOULD ALREADY HAVE THE SHIFT ENGAGED BEFORE THE LIGHTS WENT OFF AND WOULD HAVE TO USE THE EMERGENCY BRAKE TO STOP THE CAR. WE RESEARCHED AND FOUND THE RECALL REGARDING THE HYDRAULIC BRAKING SYSTEM AND TOOK THE CAR TO A MERCEDES DEALER FOR REPAIR. WE WERE ADVISED BY THE REPAIR SHOP THAT IF THE RECALLED PART WAS THE PROBLEM, THEN THE DASHBOARD WOULD LIGHT UP AND WE'D HAVE NO BRAKES. WE EXPLAINED THAT IS EXACTLY WHAT HAPPENS, BUT THEY WOULD NOT REPAIR THE VEHICLE UNTIL THEY SAW THAT HAPPEN THEMSELVES. AFTER KEEPING THE CAR FOR 3 DAYS, THEY RETURNED IT SAYING IT WAS THE RESERVOIR WHICH WOULD COST APPOX. $1800 TO REPLACE. WE CALLED MERCEDES CORPORATE ABOUT THIS ALSO, BUT THEY HAVE YET TO CALL US BACK. LOOKING INTO THE RECALLED UNIT, IT APPEARS THIS IS ALL ONE SYSTEM AND THEREFORE SHOULD HAVE BEEN REPLACED UNDER THE RECALL. I HAD THE CAR FOR A COUPLE WEEKS WITHOUT ANOTHER INCIDENT UNTIL THIS WEEKEND WHEN I HAD BEEN DRIVING THE CAR FOR APPROXIMATELY ONE HOUR AND AFTER ABOUT A HALF HOUR OF NOT BRAKING THE DASHBOARD LIT UP RED WHILE I WAS DOING APPROXIMATELY 45-50 MPH. I TRIED TO BRAKE, BUT THERE WERE NO BRAKES. FORTUNATELY IT WAS VERY EARLY IN THE MORNING AND VERY FEW PEOPLE ON THE ROAD. I WAS ABLE TO PULL TO THE SIDE AND USE MY EMERGENCY BRAKE TO STOP THE CAR. AFTER TURNING THE CAR OFF AND ON ABOUT FIVE TIMES, IT FINALLY STOPPED WARNING ME AND I WAS ABLE TO DRIVE AND PARK THE CAR SAFELY. IF THIS BRAKING SYSTEM IS KNOWN AS FAULTY AND WAS PART OF A MASSIVE RECALL, WHY CAN'T I GET MY CAR FIXED? *TR

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E320, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2012
Mar 2011 Crash Injury

TL* THE CONTACT OWNED A 2003 MERCEDES BENZ E320. HE WAS DRIVING 35MPH ON 12-15-05 WHEN THE BRAKES FAILED AND A CRASH OCCURRED WHICH SEVERELY INJURED HIS SHOULDER. A POLICE REPORT WAS FILED AND THE CONTACT WAS GIVEN A CITATION. THE CONTACT NOTICED A YELLOW BRAKE WARNING LIGHT PRIOR TO THE FAILURE ON THE INSTRUMENT PANEL. THE CONTACT STATED HE SUSTAINED INJURIES FROM HIS TOES TO THE TOP OF HIS HEAD INCLUDING A CONCUSSION AND MEMORY LOSS. HE WAS TAKEN TO AN EMERGENCY ROOM WHO ONLY DIAGNOSED HIM WITH A FRACTURED ANKLE. THE BRAKE PADS WERE REPLACED THREE TO FOUR WEEKS PRIOR TO THE FAILURE. THE CONTACT LATER FOUND OUT THAT THE RECALL REPAIR WAS NOT PERFORMED AT THAT TIME BUT WAS DIRECTLY RELATED TO THE FAILURE. HE HAD BEEN CONFINED TO A COUCH OR A BED SINCE THE CRASH OCCURRED DUE TO THE INJURIES HE SUSTAINED. HE ALSO HAD A FRACTURED VERTEBRAE, HIS HIPS AND KNEES WERE SNAPPED, HE LOST ONE KIDNEY AND HIS STOMACH WAS PLACED BEHIND HIS HEART DURING SURGERY TWICE FOR THE BLEEDING THROUGH HIS ARTERIES. THE CONTACT STATED THAT RECALL 04V296000 , SERVICE BRAKES, HYDRAULIC MFR'S REPORT DATE: JUN 22, 2004 AND NHTSA CAMPAIGN ID NUMBER: 05V133000 , SERVICE BRAKES, HYDRAULIC, MFR'S REPORT DATE: MAR 31, 2005 ARE DIRECTLY RELATED TO THE FAILURE. THE ELECTRONIC BRAKING SYSTEM WAS ENGINEERED IMPROPERLY AND WAS NO LONGER BEING INSTALLED IN MERCEDES BENZ. HE STATED THAT NHTSA THOUGHT THAT MERCEDES WOULD TAKE CARE OF THE RECALL AND ITS CUSTOMERS; HOWEVER, THEY FAILED TO DO SO. THE INSURANCE AGENT CONFIRMED THAT THE VEHICLE WAS DESTROYED. THE DOCTOR HAD NOT NOTICED THE EXTENT OF SEVERAL OF HIS INJURIES FOR AT LEAST 4 YEARS. HE ALSO HAD THREE EYE SURGERIES WITHIN THE LAST SIX MONTHS AND THE PROBLEM STILL HAD NOT BEEN CORRECTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E320, Manufacturer: Mercedes-Benz USA, LLC
Incident: Dec 2005
Sep 2010

TL*THE CONTACT OWNS A 2003 MERCEDES BENZ E55. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE BRAKES SUDDENLY FAILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE ABS PUMP WAS REPLACED. THE DEALER ALSO STATED THAT THE MASTER CYLINDER WAS DEFECTIVE. THE CURRENT MILEAGE WAS APPROXIMATELY 60,000. THE FAILURE MILEAGE WAS UNKNOWN.

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E55, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2010
May 2010

BRAKE PUMP FAILURE ON 2003 MERCEDES E500, NO ACCIDENT, LOWER BRAKING POWER, LONG DISTANCE FOR BRAKING, WARNING MESSAGE ON DASH. HAS NOT HAPPENED AGAIN. DEALER INFORMED THAT SINCE VEHICLE HAS A SALVAGE TITLE, THE RECALL CAMPAIGN WILL NOT BE PERFORMED WITHOUT COST. CAMPAIGN 2005 070007. *TR

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E500, Manufacturer: Mercedes-Benz USA, LLC
Incident: Apr 2010
Sep 2008

TL*THE CONTACT OWNS A 2003 MERCEDES BENZ E320. WHEN THE CONTACT EXITED THE INTERSTATE, AN ALARM BEGAN TO SOUND, INDICATING THAT THERE WERE NO BRAKES. THE FOLLOWING DAY, THE BRAKES WERE WORKING PROPERLY. THE DEALER REPLACED THE SBC CONTROLLER FOR FREE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 05V133000 (SERVICE BRAKES, HYDRAULIC). THE VIN AND SPEED WERE UNKNOWN. THE FAILURE MILEAGE WAS 35,000.

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E320, Manufacturer: Mercedes-Benz USA, LLC
Incident: Aug 2008
Jun 2008

I WAS DRIVING MY 2003 MERCEDES BENZ E 320 AND ALL OF A SUDDEN A SIGN APPEARED ON THE DASH BOARD THAT BRAKE WAS DISABLED AND I WAS UNABLE TO CONTROL THE VEHICLE WITHOUT A BRAKE AND STILL IT WAS RUNNING. SOME HOW I MANAGED TO DRIVE THE VEHICLE TO A PARKING LOT ON LEFT AND STOPPED IT BY CHANGING THE GEAR TO PARKING. IF IT WAS HAPPENING AFTER 10 SECOND IT WOULD HAVE COLLIDED WITH OTHER VEHICLES IN HIGH SPEED IN A MAJOR INTERSECTION AND I WOULDN'T BE IN THE FACE OF THE EARTH TODAY. LATER I FOUND OUT THAT THE BRAKE SYSTEM OF 2003 E 320 WAS IN RECALL. WHEN I CHECKED WITH THE DEALER THEY SAID IT WAS REPLACED BEFORE AND THERE IS NO MORE WARRANTY. I HAD TO PAY $2500 TO FIX THE PROBLEM FROM MY POCKET. I AM SO UPSET ABOUT THIS INCIDENT - MORE THAN THE MONEY - THE NEGLIGENCE OF MERCEDES BENZ CAN RISK THE LIFE OF MANY PEOPLE LIKE ME DRIVING MERCEDES 2003 E320 MODEL WITH FAULTY BRAKE WHICH BREAK DOWN WITHOUT ANY WARNING WHILE GOING IN HIGH SPEED. WHAT SHALL I DO IN THIS MATTER? *TR

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E320, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jul 2008
Nov 2007

DRIVING VEHICLE IN HEAVY TRAFFIC STEPPED ON THE BRAKE AND BRAKE FAILURE. WARNING INDICATED COMPLETE BRAKE FAILURE STOP IMMEDIATELY. PEDAL PRESSURE WAS EXCESSIVELY HIGH RESULTING IN VERY LONG STOPPING DISTANCE. PROBLEM SELF CLEARED BUT THEN REPEATED WITH LITTLE BRAKING AND VERY HIGH PEDAL FORCE. *TR

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E500, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2007
Feb 2007

DEFECTIVE 2003 MERCEDES BENZ MODEL E320. CONSUMER IS SEEKING REIMBURSEMENT FROM MERCEDES BENZ. **CC

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E CLASS, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jan 2003
Dec 2006

TL* - THE BRAKE SYSTEM FAILED. THE CONTACT FELT IT SHOULD BE FIXED DURING A RECALL IN 2004. THE VEHICLE WAS OPERATING WITHOUT INCIDENT. ON 12/29/06 THE CAR WOULD NOT STOP AT A RED TRAFFIC LIGHT WHEN THE BRAKES WERE APPLIED. THE CONTACT NARROWLY AVOIDED A CRASH. THE VEHICLE IS PRESENTLY AT THE DEALER.*AK UPDATED 2/6/2007 - THE VEHICLE WAS TAKEN TO THE DEALER AND DIAGNOSTIC TEST WERE PERFORMED. THE DEALER DETERMINED THAT THE SBC CONTROL UNIT NEEDED TO BE REFLASHED. *NM

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E320, Manufacturer: Mercedes-Benz USA, LLC
Incident: Dec 2006
Nov 2006

DT*: THE CONTACT STATED TWO RECALL LETTERS WERE RECEIVED REGARDING THE BRAKES, #05V133000 AND #04V296000. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION AND IT WAS DETERMINED THE REPAIR WORK DID NOT NEED TO BE COMPLETED. THE CONTACT THEN ALERTED THE MANUFACTURER THAT THE WORK WAS NOT DONE, AND THE MANUFACTURER DETERMINED IT WAS AT THE DEALERSHIPS DISCRETION AS TO WHETHER OR NOT THE WORK NEEDED TO BE PERFORMED.

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E CLASS, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2006
Jun 2006

BRAKES SQUEAL IN CONSUMER'S 2003 MERCEDES BENZ 3500. THE VEHICLE HAS BEEN TAKEN TO THE DEALER SEVERAL TIMES FOR REPAIR. THE DEALER HAS REPLACED THE ENGINE MOUNT, UPDATED SOFTWARE, REPLACED CALIPER,REPLACED FRONT AND REAR BRAKE PADS AND ROTORS AS WELL AS CHANGED A SPRING CLIP. PROBLEM STILL PERSIST. *TS *NM

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E500, Manufacturer: Mercedes-Benz USA, LLC
Incident: Mar 2006
Feb 2006 Crash

I WAS INVOLVED IN A REAR-END COLLISION IN 9-04 WHERE MY 2003 MERCEDES (MB) WAS UNABLE TO STOP IN TIME. MY CAR WAS NOT ABLE TO STOP IN TIME EVEN THOUGH IT WAS TRAVELING ONLY ABOUT 20 MPH AND THAT I APPLIED QUICK, MAXIMUM PRESSURE TO THE BRAKES. THERE WAS ONE OTHER "CLOSE-CALL" A FEW WEEKS PRIOR TO THE ACCIDENT. WHEN I CALLED THE MERCEDES CUSTOMER SERVICE 800 # AND THE MERCEDES DEALER, BOTH OF THEM DENIED THAT THERE WERE ANY REPORTS OR RECALLS OF BRAKE FAILURE. THEREFORE I WAS DEEMED TO BE AT FAULT FOR THE ACCIDENT AT THAT TIME. WHEN I TOOK MY MB FOR ROUTINE SERVICE IN 2-05, THE TECH INDICATED THAT THERE WAS A BRAKE RECALL AND PROCEEDED TO MAKE THE REPAIR. NOW IN 2-06, I RECEIVED YET ANOTHER BRAKE RECALL (CAMPAIGN # 2005-110001). ONE STATEMENT IN THE RECALL WAS "THE BRAKE PEDAL TRAVEL WILL BE NOTICEABLY LONGER WHICH COULD LEAD TO A VEHICLE CRASH." MY PREVIOUS ATTEMPTS AT CONTACTING MB RESULTED IN THEIR REPEATED DENIAL THAT THEY WERE AT FAULT FOR THE BRAKE FAILURE AND THE ACCIDENT. WITH THE EVIDENCE PRESENTED AND THE REPEATED NATURE OF THE BRAKE RECALLS, I FEEL THAT THEY ARE RESPONSIBLE AND SHOULD REIMBURSE MYSELF AND OTHERS LIKE ME FOR THE INCREASES IN THE INSURANCE PREMIUM AS WELL AS THE INSURANCE DEDUCTIBLE. IT IS A SMALL PRICE TO PAY FOR THE INTEGRITY OF A RENOWNED CAR COMPANY. *JB

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E CLASS, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2004
Jun 2005

DT: THE BRAKES HAVE BEEN BAD FROM THE TIME SHE PURCHASED THE CAR. THE FIRST TIME WAS AT 17,000 MILES UNDER WARRANTY. THE SECOND TIME WAS @3,4000 MILES, BUT SHE HAS TO PAY FOR REPAIRS. *AK

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ MERCEDES BENZ, Manufacturer: Mercedes-Benz USA, LLC
Incident: Apr 2005
May 2005

DT: THE CONSUMER SAYS THAT ON OCT. 21 2004 HE TOOK HIS VEHICLE IN FOR A SAFETY RECALL TO BE TAKEN CARE OF. THE CAMPAIGN NUMBER IS 2004050014-SBS. THE RECALL WAS REGARDING THE HYDRAULIC CONTROL UNIT. THE LINE FROM THE BRAKE FLUID LOOKS AS THOUGH IT HAS BEEN CUT AND IT LOOKED LIKE ELECTRICAL TAPE HAD BEEN PLACED AROUND IT WERE THE CUT WAS LOCATED. HE TALKED TO MERCEDES AND THEY HAVE NOT GOTTEN BACK WITH HIM YET. HE HAS ALSO REPLACED THE INSTRUMENT UNIT WHICH CONTROLS ALL THE LIGHTS. *JB

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E500, Manufacturer: Mercedes-Benz USA, LLC
Incident: Oct 2004
Mar 2005 Crash

CERTIFIED LTR RE SAFETY RECALL NOTIFICATION 2004-050014 FOR 2003 E20 MERCEDES SEDAN BRAKING SYSTEM, REQUESTING INVESTIGATION. *BF THE CONSUMER STATED ANOTHER MOTORIST VEHICLE BEGAN BOBBING FROM SIDE TO SIDE THEN SUDDENLY JUMPED OVER IN FRONT OF THE CONSUMERS VEHICLE. SUDDENLY THERE WAS A LOUD NOISE FOLLOWED BY A THICK PLUME OF WHITE SMOKE WHICH RAPIDLY ENGULFED THE VEHICLE. THE CONSUMER'S FOOT DEEPLY DEPRESSED THE BRAKES AND THE VEHICLE SIMPLY DID NOT STOP UNTIL IT COLLIDED INTO THE BACK OF ANOTHER VEHICLE. THE CONSUMER WAS INFORMED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE CONSUMER REQUESTED COMPENSATION. *SC THE CONSUMER RECEIVED A RECALL LETTER AFTER THE ACCIDENT. 04V296000. *JB

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E320, Manufacturer: Mercedes-Benz USA, LLC
Incident: Feb 2004
Jan 2005

INTERMITTENTLY WHEN LIFTING FOOT OFF THE BRAKE PEDAL AND COMMENCE TO DEPRESS THE BRAKE PEDAL AGAIN IT CAUSES A LACK OF BRAKING. VEHICLE HAD BEEN TO THE DEALER, WHO INFORMED THE CONSUMER THAT THEY COULD NOT LOCATE A PROBLEM. *AK

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E CLASS, Manufacturer: Mercedes-Benz USA, LLC
Incident: Dec 2004
Nov 2004

AFTER RECEIVING NHTSA RECALL 04V296000 MADE CONTACT WITH THE DEALER. CONSUMER WAS TOLD THAT VEHICLE COULD NOT BE SERVICED UNTIL JANUARY 2005.*AK

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E CLASS, Manufacturer: Mercedes-Benz USA, LLC
Incident: Nov 2004
Aug 2004

100% BRAKE FAILURE/LOST I LEFT MY OFFICE AT 02:30 AM. 3.5 MILES FROM HOME, AS I'M DRIVING UP HILL APPROXIMATE SPEED OF 55 MILES PER HR TEMP. OF 75 DEGREES DRY ROAD CONDITIONS. I APPROACH ONE OF THE INTERSECTIONS AS I PRESS ON THE BRAKE THERE IS 100% BRAKE FAILURE THE PEDAL FEELS NORMAL NOT HARD NOT SOFT NORMAL, THE WARNING SYSTEM ACTIVATES A RED LETTERING DISPLAY ON THE INSTRUMENT PANEL STOP! VEHICLE BRAKE (SOMETHING) I CANT REMEMBER THE INSTRUCTIONS OTHER THAN STOP VEHICLE BUT I COULD NOT STOP AT ALL. I PROCEEDED TO DOWNSHIFT AND FLICKERING MY HI/LOW BEAMS TO MAKE THE RED LIGHT TURN GREEN WITH SUCCESS IT TURNS GREEN AS I REACHED THE INTERSECTION, SINCE MY CAR WAS GOING UPHILL IT MADE IT EASIER TO COME TO A STOP. THERE IS NO PHYSICAL CONSEQUENCE, PROBABLY DUE TO THE HR. OF THE DAY IT WAS BUT IT MAKES ME THINK ABOUT WHAT IF I WAS ON MY WAY DOWN TO WORK @ 8:00 AM. I COULD HAVE KILLED MY SELF MY 3 KIDS OR SOMEONE ELSES FAMILY OR YOURS FOR THAT MATTER. MY VEHICLE IS AT THE DEALERS NOW THE LAST REPORT FROM THE ASST. MANAGER IS THAT THE THERE WAS AN ENGINEER BEING SENT FROM MERCEDES BENZ TO INSPECT VEHICLE. *JB

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E CLASS, Manufacturer: Mercedes-Benz USA, LLC
Incident: Aug 2004
Jul 2004

1- VEHICLE (2003 MERCEDES-BENZ E55) WAS TRAVELING AT 65-70 MPH ON GARDEN STATE PARKWAY (NJ). I WAS APPROACHING EXIT 109 WHEN A CAR ENTERING FROM THE RIGHT DECIDED TO CROSS THREE LANES OF TRAFFIC, CUTTING ME OFF. *AK 10086185 2- WHEN I TOOK MY FOOT OFF THE GAS QUICKLY, THE DASH LIT UP RED, A WARNING BEEP CAME ON AND A MALFUNCTION MESSAGE TOLD ME "BRAKE MALFUNCTION-STOP VEHICLE" (A BIT IRONIC, HUH?). THE BRAKE PEDAL WAS SOFT TO THE FLOOR. I DOWNSHIFTED TWO GEARS AND TRIED PUMPING THE BRAKE PEDAL, BUT FINALLY HAD TO STOP THE CAR BY DOWNSHIFTING THE TRANSMISSION AGAIN AND APPLYING THE PARKING BRAKE. I PULLED THE CAR ONTO THE SHOULDER. THE DASH SHOWED TWO MALFUNCTIONS, BRAKES AND ESP (TRACTION CONTROL), AND THE WARNING BEEP CONTINUED UNTIL I REMOVED THE KEY. I RESTARTED THE VEHICLE SEVERAL TIMES AS INSTRUCTED BY THE INSTRUMENT PANEL, UNTIL FINALLY THE DASH ADVISED "NO MALFUNCTIONS," AND THE PEDAL REGAINED ITS NORMAL FEEL, AT WHICH POINT I DROVE SLOWLY HOME. ABOUT 1/4 MILE FROM MY HOUSE THE FAILURE REPEATED ITSELF. I PULLED INTO A PARKING LOT AND TRIED TO SLOW THE CAR FROM A WALKING PACE USING ONLY THE BRAKE PEDAL. WITH BOTH FEET ON THE PEDAL AND CONSIDERABLE FORCE APPLIED, THE BRAKES COULD BARELY STOP THE CAR FROM EVEN THAT SPEED. I STOPPED THE CAR AGAIN USING THE PARKING BRAKE AND REPEATED THE TURN IT ON/TURN IT OFF SEQUENCE UNTIL GETTING THE "NO MALFUNCTION" SCREEN AGAIN AND DROVE THE REST OF THE WAY HOME. UPON ENTERING MY DRIVEWAY, I GOT THE FAILURE MESSAGE AGAIN, SLOWED THE CAR IN THE SAME MANNER AS BEFORE AND PARKED IT. 3- THE DEALER PICKED UP THE CAR ON A FLATBED AND BROUGHT IT IN FOR SERVICE. I ALSO CONTACTED THE NHTSA PRIOR TO ALLOWING THE CAR TO BE TOWED AWAY IN CASE ANY INVESTIGATION NEEDED TO BE PERFORMED. ULTIMATELY, THE ABS/ESP CPU WAS REPLACED UNDER WARRANTY AND THE CAR WAS RETURNED ON JULY 27, 2004. COPIES OF THE REPAIR ORDER HAVE BEEN FAXED TO SCOTT YON AT NHTSA FOR REVIEW. THE CAR HAS PERFORMED PROPERLY SINCE THE REPAIR.

Type: Vehicle, Vehicle: 2003 MERCEDES BENZ E CLASS, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jul 2004

Trend Over Time

Complaints by year

Quick Summary

The 2003 Mercedes-Benz E-Class has 30 SERVICE BRAKES, HYDRAULIC complaints on file. 4 crashes have been reported. Review the timeline above for detailed owner experiences.