2005 Mercedes-Benz E-Class Suspension
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
I was sold this car and because I did not know what the red "STOP CAR TOO LOW WARNING" meant when I was driving it home, I was not only scammed by the used car dealership with no recourse, but I also was tricked into driving this car while it was not supposed to be driven for safety, per the manual of the vehicle. I will include a picture of the safety message from the manual where it states, "HIGH PRIORITY MESSAGES APPEAR IN THE MULTIFUNCTION DISPLAY IN RED COLOR". and the STOP CAR TOO LOW message states very specific safety instructions that a reasonable person could not know. I am filing this recall complaint because how the system operates. I was sold this car while the struts were faulty and had already developed a leak and because the car was currently running the AIR COMPRESSOR was able to keep up with the leak during the test drive because a slow leak will only go back down after an extended time period which I believe the dealer knew because he asked me how much I was trying to spend and all of a sudden he pulled my car out of their shop telling me they just got the car and haven't put it out yet. Please help me. When I parked the vehicle at a Golf course parking lot during the test drive I was with my uncle, I did look up mechanic shops but because the car dealership was located in Farmington, MN there was no place feasibly close enough for me to have the vehicle properly inspected. The issue is the ride of the vehicle on the air suspension was perfect so there was no way of me knowing the car was not supposed to be driven over 50 mph which you will see on the safety instructions, and the vehicle could have caused an accident because there was no way of me knowing the suspension being too low could cause the wheels to rub on the wheel well if the car is too low. I even added more radiator coolant the next day when I was driving the car and the STOP CAR TOO LOW WARNING came on again. Over $5000 in repairs that I had to do because of safety, please help me.
I HAVE REPLACED THE SUSPENSION BEFORE AND NOW THE SUSPENSION LIGHT COMES BACK ON. THE CAR IS DOWN LOWER THAN NORMAL. THIS IS ALL THE TIME.
I WAS DRIVING MY 2005 E500 4MATIC MERCEDES HIT A GIANT POT HOLE BUSTING MY LEFT PASSENGER RIM N WHEEL. SUSPENSION MALFUNCTION BEGIN BY THE CAR NOT RISING DUE TO A MALFUNCTION. REPORTED THE INCIDENT TO SCDOT ON 12/5/2019. MY CLAIM WAS DENIED. I RECEIVED A LETTER STATING THE POT HOLE WAS FIXED A D THEY WERE UNAWARE OF THE DAMAGED ROAD BECAUSE NO OTHER REPORTS WAS MADE ABOUT THE GIGANTIC POTHOLE. *TR
REAR END GOES DOWN WHEN THE CAR IN PARKED. "STOP" MESSAGE (RED) APPEARS ON DASHBOARD. DO NOT DRIVE CAR AND TAKE TO MECHANIC IMMEDIATELY. WHEN I START CAR AFTER 15 TO 20 MIN MESSAGE GOES AWAY AND CAR AGAIN COMES TO NORMAL POSITION. ITS HAPPENING ALMOST EVERYDAY FROM LAST FEW DAYS. IN FORUM I READ IT IS COMMON ISSUE WITH E SERIES OF 2003, 2004, 2005, 2006. MY CAR ONLY HAS 120K MILES. LEARNED THAT THERE IS LEAK IN AIR SPRINGS AND IT IS VERY EXPENSIVE TO REPAIR. I HAD SAME ISSUE 6 YEARS BACK ON FRONT PASSENGER SIDE WHEN I WAS DRIVING. FRONT PASSENGER SIDE SAT DOWN COMPLETELY AND RIM STARTED HITTING TIRE. I WAS DRIVING ON HIGHWAY AT 65K/HRS. I HAD TO CALL MERCEDES AND THEY ASKED ME NOT TO DRIVE AND THEY TOWED THE CAR TO DEALERSHIP. IT TOOK 2 DAYS TO GET CAR FIXED AND COST ME $2000.
TAKATA RECALL.
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E500. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, SUDDENLY THE 'STOP CAR, CAR TOO LOW' WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT THE FOLLOWING DAY, BOTH THE FRONT DRIVER AND PASSENGER SIDE TIRES WERE LOW REACHING THE TOP WHEEL RIM. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE AIR SUSPENSION NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,179.
DRIVERS FRONT COIL SPRING FAILED WHILE VEHICLE WAS PARKED IN DRIVEWAY RESULTING IN DRIVERS FRONT SHOCK/STRUT DAMAGE. REMOVED AFFECTED PARTS IN PLACE. BROKEN SPRING HAD A POINT DEFECT AND STRESS LINES VISIBLE TO THE NAKED EYE. OWNER HAS CUSTODY OF FAILED PARTS. AMBIENT TEMPERATURE AT TIME OF FAILURE WAS ~70F. HAD THIS FAILURE OCCURRED WHILE DRIVING IT WOULD HAVE RESULTED IN LOSS OF VEHICLE CONTROL. *TR
TL* THE CONTACT OWNS A 2005 MERCEDES BENZ E500. THE CONTACT WAS REVERSING FROM A RESIDENTIAL DRIVEWAY WHEN A WARNING LIGHT ILLUMINATED, STATING THAT THE VEHICLE WAS TOO LOW. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHO STATED THAT THE MACPHERSON STRUT SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 21,500 AND THE CURRENT MILEAGE WAS 21,600.
MERCEDES BENZ 2005 E500 FRONT AIRMATIC STRUT FAILURE. WHILE DRIVING THE CAR, THE PASSENGER FRONT END SUDDENLY DROP AND CAR VEER TO RIGHT SIDE. FORTUNATELY, THERE WASN'T ANY CAR ON THE RIGHT SIDE AND I AVOID THE CRASH. I STOP THE CAR ON THE SIDE OF ROAD AND FOUND OUT THE FRONT TIRE IS ALL THE WAY DOWN AND REAR DRIVER SIDE IS WAY UP. EXACT SAME FAILURE ON FRONT LEFT SIDE OCCURRED AROUND 35,000 MILES. *TR
ON OR ABOUT JUNE 22, 2009, I WAS DRIVING HOME ON INTERSTATE 64 WHEN THE LEFT FRONT SPRING BROKE FOR NO APPARENT REASON. I DID NOT HIT A POT HOLE AND THE CAR WAS NOT INVOLVED IN AN ACCIDENT. THIS CAUSED THE LEFT FRONT SHOCK TO IMMEDIATELY BREAK. THE FRONT END OF THE CAR FELL ONTO THE TIRE WHILE DRIVING 70 MPH. I HAD TO HAVE THE VEHICLE TOWED. THE MERCEDES DEALER COULD OFFER NO EXPLANATION FOR THIS PROBLEM. I CORRESPONDED BY E-MAIL WITH 2 MERCEDES REPRESENTATIVES WHO TOLD ME THEY COULD DO NOTHING FOR ME BECAUSE THE CAR WAS OUT OF WARRANTY. THE WARRANTY WAS OUT AT 50,000.00 MILES AND THE CAR HAD APPROX. 56,000.00 MILES AT THE TIME. I EXPLAINED THAT I KNEW THE CAR WAS OUT OF WARRANTY WHEN I CALLED, HOWEVER, I CONSIDER THIS TO BE A PREMATURE FAILURE THAT COULD HAVE CAUSED AN ACCIDENT RESULTING IN SERIOUS INJURY OR DEATH. THE MERCEDES REPS TOLD ME I PURCHASED THE CAR AS A USED VEHICLE AND THEY COULD DO NOTHING AND HOPED THAT MY CONFIDENCE IN MERCEDES WOULD BE RESTORED AS I CONTINUED DRIVE THE VEHICLE. THE MERCEDES DEALERSHIP TOLD ME THE CAR WOULD NOT BE SAFE UNLESS I REPLACED THE SPRING AND SHOCK ON BOTH SIDES. THE REPAIR BILL WAS JUST UNDER $1,800.00. *TR
Trend Over Time
Complaints by year
Other Issues
Common problems reported
Quick Summary
The 2005 Mercedes-Benz E-Class has 10 Suspension complaints on file. Review the timeline above for detailed owner experiences.