2017 Mercedes-Benz E-Class UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
I was driving on a highway. All of the sudden sunroof glass explored and shattered. There was no rock chip or any cracks on the sunroof it happen instantly.
While driving the car on the beltway, the car unexpectedly and suddenly lost drive power. I pushed on the gas pedal and the car did move forward in a jerky motion. A minute or two later, the car again suddenly lost drive power. Again, I pushed on the gas pedal and the car jerked forward. After, these two episodes above, the car behaved normally for the rest of my 90 drive.
I've owned this vehicle for a few years and don't use it that often. I purchased it as a certified so I thought everything had been checked out. However, not too long ago i took my wife and my son who was home from college out to dinner. When we left and started back to the car, my son was ahead of us and didn't think when he lifted the door handle. The alarm came on and I was still quite some distance from the car. That didn't seem right so when we got home, I walked quite a distance from the locked car and had him try it again. Again the door came open when he lifted the handle and the alarm came on. After resetting it, I locked it again and this time had him try all handles. They all locked except the rear (passenger) door on the driver's side. That convinced me that something was wrong. I took it to the dealer, the same place I purchased it from three years ago and they said the door lock was bad and it would cost me $800 to fix it. I thought that was a little steep and told them it was probably like that when i got it. That didn't mean anything to them. I am thinking of trading the car so I don't want to spend more money on it so I told them to hold off. I was searching for that problem on the Internet and I ran across a recall notice that identifies that same problem on the same door in a number of other model Mercedes, and I thought, that seems like a coincidence. What are the chances of that? The same manufacturer, the same year, the same problem on the same door. Only the model is different. Can someone check to see if there were any problems recorded for the E300 on bulletin 17V816000? It was on Mercedes recall 2018010009 I have not checked to see if the door locks when the doors auto lock above 10 mph because I didn't want a chance for an accident.
I was driving down the interstate when the panoramic sunroof suddenly shattered. Luckily my shade was closed but it is leaving me with a costly repair bill. I was not driving near any other vehicles, had not gone under an overpass, nor did a rock hit my roof. How could this happen and how can this be resolved? Who do I contact?
IN OUR MERCEDES THE HVAC SYSTEM HAS A DEFECT WHERE IT DOESN'T PROPERLY VENTILATE & GROWS MOLD THAT SMELLS UP THE CAR. THERE HAS BEEN A CLASS ACTION LAWSUIT ABOUT THIS EXACT PROBLEM AND IN THE LAWSUIT THEY STATE THAT NO AMOUNT OF REPAIRS CAN FIX IT. WE HAVE TAKEN OUR CAR TO THE MERCEDES DEALERSHIP COUNTLESS TIMES, THEY SAID THEY FIXED IT. WE WERE SENT HOME WITH A CAR THAT HAD SOMETHING SPRAYED IN THE VENTS & SMELLED HORRIBLE & GAVE ME A HORRIBLE HEADACHE THE WHOLE DRIVE HOME. THEN THE MOLD SMELL CAME BACK A FEW DAYS LATER ANY WAY. FOR ALMOST A FULL YEAR THEY HAVE BEEN AVOIDING US, THE CAR IS A LEASE & WE JUST WANT A CAR THAT ACTUALLY WORKS PROPERLY & DOESN'T CAUSE HEALTH PROBLEMS WITH THE MOLDY SMELL. THEY WON'T TAKE THE CAR BACK AND TRADE IT IN FOR SOMETHING THAT DOESN'T HAVE ALL OF THESE PROBLEMS. WE HAVE HAD TO TAKE IT IN FOR MULTIPLE REPAIRS AND THEY EVEN REPLACED THE FULL ENGINE BECAUSE OF SOME SYSTEM FAILURE IT HAD. THEY WON'T CALL US BACK WHEN THEY SAY WILL, WE HAVE SPOKEN TO MANAGERS, WE EVEN HAD CORPORATE INVOLVED TRYING TO GET THEM TO CALL US BACK & THEY EVEN GAVE US A $2,000 CREDIT FOR THE TROUBLES BUT IT DOESN'T MATTER BECAUSE MERCEDES BENZ OF PLANO WON'T TAKE IT BACK. THEY WANT US STUCK WITH THIS CAR BECAUSE THEY DON'T WANT TO BE STUCK WITH IT. PLEASE HELP, WE HAVE SUBMITTED COMPLAINTS TO THE ATTORNEY GENERAL OF TEXAS & STILL NOTHING HELPS US. PLEASE HELP US, THIS IS A FAULTY VEHICLE AND THEY WON'T FIX IT OR GIVE US A PROPERLY WORKING VEHICLE. PLEASE HELP! THEY WON'T LISTEN TO ANY OF US.
CAR SHIMMERING ABOVE 5/60 MPH. AFTER MANY VISITS I WAS CHARGED $839.39 TO REPLACE THE ROTORS. CONTACTED MB CUSTOMER SERVICE AND THEY SAID THERE WAS NOTHING THEY COULD DO FOR ME BUT TO DOCUMENT MY ISSUE. MB FACTORY WOULD NEED TO ISSUE A RECALL.I EXPLAINED THAT THERE A A LOT OF OTHER CUSTOMERS AROUND THE WORLD ON A MB FORUM AND THEY SAIT THEY WOULD NEED TO REPORT THE ISSUE AS WELL PROBLEM PERSIST AND I WAS TOLD IT WAS THE TIRES I PURCHASED FROM COSTCO. RETURNED THE TIRES TO COSTCO AND PURCHASED 4 NEW TIRES ON 12/30/19 AND ISSUE STILL PERSIST
ON SUNDAY 9/13 DRIVING AT 55 MPH ON THE HIGHWAY I HEARD WHAT SOUNDED LIKE A GUNSHOT AND THEN GLASS JUST FELL ON ME FROM EVERYWHERE CAUSING ME TO SWERVE ALL OVER THE ROAD AND I THOUGHT IT HAD TO BE SOMETHING I FELL OFF THE 18 WHEELER TRACTOR TRAILER NEAR ME AND I CHASED HIM DOWN AND HE ALMOST RAN ME OFF THE ROAD AND KILLED ME WE GOT INTO AN ALTERCATION ONLY TO FIND OUT IS A DEFECT FROM MERCEDES. IF SOMEONE COULD PLEASE CALL ME [XXX]OR EMAIL ME AT [XXX]. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
VERY WEAK BACKUP CAMERA WARNING SIGNAL
CAR COMPLETELY SHUT DOWN GOING 60 MPH ON A MAIN ROAD.
PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING ON FREEWAY.
WHILE DRIVING ON THE PENNSYLVANIA TURNPIKE A PIECE OF DEBRIS FROM THE ROAD, THE SIZE OF A SMALL ROCK, STRUCK THE TEMPERED BUT NOT LAMINATED GLASS SUNROOF, SHATTERED IT, AND CAUSED IT TO DISINTEGRATE INTO MANY SHARDS OF GLASS, FLYING OVER, AROUND, AND INTO THE CAR.
Trend Over Time
Complaints by year
Other Issues
Common problems reported
Quick Summary
The 2017 Mercedes-Benz E-Class has 11 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.