2021 Mercedes-Benz GLC Fuel System

The contact owns a 2021 Mercedes-Benz GLC300. The contact stated that while his wife was driving in the rain approximately 35 MPH, the vehicle lost motive power and stalled. The vehicle was able to be restarted. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the cylinder head needed to be replaced. The vehicle was repaired but the failure reoccurred. The contact believed that the failure was associated with NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was 19,369.

The contact owns a 2021 Mercedes-Benz GLC300. The contact received notification of NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.