2024 Mercedes-Benz GLS FORWARD COLLISION AVOIDANCE

Over the past 14 months, the emergency breaking system has gone off approximately 25 times during non-emergency situations. Most of the incidents have been when no other vehicles or impediments are anywhere close by. This has created a very significantly unsafe and ongoing situation for my family which so far are being ignored by Mercedes Benz.

The contact owns a 2024 Mercedes-Benz GLS580. The contact stated while driving 25 MPH with his wife in the front passenger's seat, the Forward Collision Avoidance: Automatic Emergency Braking system engaged and the vehicle stopped abruptly, causing both the contact and his wife to be propelled forward. The contact stated that there were no other vehicles or pedestrians around the vehicle prior to the failure. The contact was able to continue driving. The vehicle was taken to the dealer, where the contact was informed that the computer did not communicate that the malfunction had occurred. No further assistance was provided. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to take the vehicle back to the dealer for further diagnostic testing. The vehicle was taken back to the dealer, who informed the contact that they could not assist due to the previous assessment. The vehicle was not diagnosed or repaired. The contact followed up with the manufacturer and was advised that the failure needed to recur 4 - 5 times for a buyback to be considered. The failure mileage was approximately 2,200.