2 complaints reported

2013 Mercedes-Benz S-Class Engine

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
2
Crashes
0
Fires
1
Injuries
0

Complaint Timeline

Chronological view of owner reports

Aug 2018

I JUST HAD A VERY EXPENSIVE REPAIR DONE TO MY 2013 S550; REPLACING THE ENGINE HARNESS, ON A CAR THAT WAS LOOKED AFTER LIKE MY OWN CHILD! OIL CHANGES REGULARLY, SERVICE A AND SERVICE B AS SOON AS THE LIGHT WENT ON, ABSOLUTELY NO REASON WHY THIS SORT OF DAMAGE SHOULD HAVE HAPPENED ON A PERFECTLY WELL-MAINTAINED VEHICLE. A REPAIR THAT SET ME BACK $6,800.00 THAT I DID NOT HAVE AT THE TIME. THROUGH FRIENDS AND COLLEAGUES I WAS TOLD THAT I SHOULD REACH OUT TO MB USA REGIONAL REPRESENTATIVE AND ASK FOR ASSISTANCE. I WAS TOLD THAT THIS WAS POTENTIALLY A DESIGN FLAW. SADLY, THEY NO LONGER COME TO THE PHONE AND THE CUSTOMER SERVICE INDIVIDUAL I SPOKE TO DECIDED THAT SINCE I DO NOT HAVE AN EXTENDED WARRANTY WITH MB, THERE IS LITTLE THEY WILL DO FOR ME. PERHAPS IF THE MECHANICS AT FLETCHER JONES MERCEDES BENZ IN LAS VEGAS WHO SERVICED MY CAR WHEN I BROUGHT IT IN, WOULD HAVE BOTHERED TO LOOK AT WHAT WAS DONE ON PREVIOUS VISITS, OR IF THEY WOULD HAVE MAYBE PAID A BIT MORE ATTENTION TO MY COMMENT THAT 'IT STILL SMELLS LIKE BURNING OIL' , PERHAPS I COULD HAVE AVOIDED A REPAIR THAT I COULD ILL AFFORD.

Type: Vehicle, Vehicle: 2013 MERCEDES-BENZ S550, Manufacturer: Mercedes-Benz USA, LLC
Incident: May 2018
Jul 2015 Fire

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ S350. WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE ENGINE CAUGHT ON FIRE WHILE THE VEHICLE WAS UNOCCUPIED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Type: Vehicle, Vehicle: 2013 MERCEDES BENZ S350, Manufacturer: Mercedes-Benz USA, LLC
Incident: Jun 2015

Trend Over Time

Complaints by year

Quick Summary

The 2013 Mercedes-Benz S-Class has 2 Engine complaints on file. Review the timeline above for detailed owner experiences.