2019 Mercedes-Benz S-Class Engine

The contact owns a 2019 Mercedes-Benz S 560 E. The contact stated while starting the vehicle, the vehicle vibrated abnormally. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer, where it was diagnosed with engine failure and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 76,000.

The contact owns a 2019 Mercedes-Benz S560 E. The contact stated while driving at an undisclosed speed, the message "Get B Service Done In 19 days" was displayed two weeks after an oil change was performed on the vehicle. No warning lights were illuminated. The vehicle was taken to a dealer for diagnostic testing; however, the dealer was unable to determine the cause of the failure, and an oil change was performed. The contact stated that a couple of weeks later, the message "Add a Quarter Oil" was displayed. The vehicle was taken back to the dealer, where the cause of the failure could not be determined and an oil change was performed. The contact stated that the vehicle was experiencing excessive oil consumption. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was previously serviced under an unknown NHTSA Campaign Number related to engine replacement. The failure mileage was approximately 36,000.