2011 Nissan Altima Electrical System

I am sending this email concerning a recall that is affecting my vehicle. I dropped the car off as scheduled on 10-10-22. The initial adviser I spoke with in scheduling the appointment at the Darcars Nissan dealership on Indianola drive in Rockville confirmed the recall repair would be done in a day. However, after dropping the vehicle off, I was informed the repairs would be done in more than a day. Even though they intend to provide the loaner vehicle for a day. Since the repairs will be more than a day, I, as the victim/customer, will be responsible for paying for any extra day of rental for the vehicle while the vehicle is being on recall repaired. I then rejected the assumptive proposal of being responsible for paying for rentals if the repairs take more than a day, which was different from what I was initially told. I drove my vehicle to Nissan to have the repairs done, and the initial discussion upon arrival was a request for me to pay for the diagnosis; I inquired why will I be paying for the diagnosis when my recall was determined to be an electronic issue. However, I told them okay, I will pay for the diagnosis if your diagnosis results indicate the keys are not reading the car system or, as you claim, are not related to the recall. Unfortunately, Darcars could not provide an accurate diagnosis report; instead, they wrote a summary of what they claimed to have done with the vehicle repair process. They also claimed the car could not start, and the repair was done in auto mode. After approximately a week that I had driven my vehicle to Nissan for a recall, I got a call from Nissan, saying the car could not start, and we needed you to authorize us to change the battery. You must also pay for the diagnosis, parts, labor, and key programming. These are the charges; Labor----------------------------------- 149.99 Shop supplies --------------------------- 26.25 DRC document retention charge--------- 1.99 EPA Compliance charge -------------------- 32.

YOU HAVE A NTB 13-088 REGARDING A TPMS ISSUE , SIMILAIR ISSUE I AM HAVING MY TIRE PRESSURE LIGHT COMES ON EVEN THOUGH THERE IS NO TIRE PRESSURE ISSUE. HOWEVER MY VIN # ISN'T COVERED IN THE RECALL. WANTED TO KNOW MORE ABOUT THE NTB - 13-088 RECALL AND IF THAT IS WHAT I AM EXPERIENCING IS THERE A WAY TO GET MY VIN # ADDED

TL* THE CONTACT OWNS A 2011 NISSAN ALTIMA. AFTER THE BRAKE PEDAL WAS DEPRESSED AND THE PUSH START WAS PRESSED, THE BRAKES SEIZED AND THERE WAS NO ENGINE POWER. ALL THE WARNING INDICATORS ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A SOFTWARE UPDATE WAS NEEDED. THE SOFTWARE WAS UPDATED, BUT THE FAILURE RECURRED. THE VEHICLE WAS BROUGHT BACK TO THE DEALER ON TWO SEPARATE OCCASIONS WHEN THE FAILURE RECURRED; HOWEVER, THE TECHNICIANS COULD NOT DUPLICATE THE ISSUE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 35,998. UPDATED 10/06/16*LJ *CN

TL* THE CONTACT OWNS A 2011 NISSAN ALTIMA. THE CONTACT STATED THAT AFTER THE ATTEMPTING TO START THE VEHICLE, THE PUSH TO START BUTTON FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

I AM CURRENTLY IN THE ARMY. I AM CONDUCTING TRAINING AT FORT SILL, OK AND MY WIFE IS IN NORTH CAROLINA WHERE I ACTUALLY WORK. MY WIFE DROPPED THE KIDS OFF AT THEIR SCHOOLS AND WENT TO THE STORE WHERE THE CAR WAS RUNNING FINE AND WAS HAVING NO ISSUES. WHEN SHE RETURNED TO THE CAR TO START IT, THE STEERING WHEEL WAS LOCKED, BRAKES WERE LOCKED, DASHBOARD LIGHTS WOULD NOT COME ONE, HAD THE RED BLINKING CAR WITH KEY SYMBOL AND THE IGNITION SWITCH WAS SAYING LOCKED, SHE WAS STUCK IN TOWN, NO WAY TO PICK UP OUR KIDS, AND NO WAY TO GET BACK HOME. ENDED UP PAYING TOW TRUCK TO TAKE CAR TO THE HOUSE, CHANGED BATTERIES IN KEY FOB. CHECKED THE BATTERY, AND NOTHING HAS FIXED IT. I HAVE DONE SOME RESEARCH ON THIS ISSUE AND THERE ARE A MULTITUDE OF COMPLAINTS ON THIS. THIS NEEDS TO BE FIXED NOW, I WOULD BE A LOT MORE FURIOUS IF IT WOULD HAVE BEEN MY WIFE ALONG WITH BOTH OF MY SONS THAT ARE 4 AND 2. THEY WOULD HAVE BEEN STUCK THERE IN THE COLD WITH NO WAY HOME AT THAT TIME. NISSAN NEEDS TO GET OFF THEIR BUTTS AND TAKE RESPONSIBILITY ON THEIR CAR DEFECTS. THIS IS A SERIOUS PROBLEM AND POTENTIALLY BE A HAZARD IF THIS HAPPENS WHILE DRIVING. PLEASE PUSH TO GET THIS ISSUE FIXED BEFORE SOMEONE DOES GET HURT. DO A SEARCH ON 2011 NISSAN ALTIMA WITH STEERING WHEEL LOCKING AND NOT STARTING YOU WILL BE AMAZED AT ALL THESE COMPLAINTS.NOW MY WIFE HAS TO WAIT UNTIL I GET BACK FROM TRAINING TO GET THE CAR FIXED. GETTING IT FIXED HERSELF IS IMPOSSIBLE DUE TO MY 4 YEAR OLD BE AUTISTIC. I AM BEGGING FOR YOUR HELP AND TO LOOK INTO THIS ISSUE FOR EVERYONE'S SAFETY. *TR

THIS IS AN INCIDENT THAT HAS OCCURRED MULTIPLE TIMES, MOST RECENTLY ON 2/23/15. CAR WOULD NOT START IN COLDER WEATHER. REPLACED BATTERY IN JANUARY OF 2014 FINE FOR AWHILE. HAPPENED AGAIN IN DECEMBER 2014. GOT JUMP START AND TOOK TO REPAIR SHOP. COULD NOT FIND ANYTHING WRONG WITH IT. STARTED FINE FOR SHOP. JANUARY 2015, INCIDENT OCCURRED AGAIN WHERE CAR WOULD NOT START. BROUGHT BACK TO REPAIR SHOP, SAID I HAD A FAULTY BATTERY. BATTERY REPLACED. FEBRUARY 2015, LESS THAN 3 WEEKS AFTER NEW BATTERY PUT IN, CAR STARTS FINE. STOPPED FOR GAS NOT EVEN 2 MINUTES LATER. TRYING TO START CAR AFTER FILLING UP, CAR WILL NOT START. STEERING WHEEL IS IN LOCKED POSITION, BRAKES ARE LOCKED UP, RED LIGHT FLASHING AS ON DASH AS IF THERE IS NO KEY IN THE CAR. LOCKS WERE NOT RESPONSIVE TO EITHER MANUAL BUTTON ON DOOR NOR WITH KEY FOB. IGNITION WOULD NOT EVEN COME CLOSE TO TURNING OVER. NO LIGHTS WOULD TURN ON. CAR WAS JUST DEAD. HAD TO TOW TO REPAIR SHOP, WHERE MECHANIC SAID BATTERY WAS COMPLETELY DEAD. IT WAS BRAND NEW 3 WEEKS AGO!!!! STILL DON'T KNOW THE REAL ROOT OF THE PROBLEM. NO ONE CAN FIND ANYTHING ELSE WRONG WITH IT. HAVE READ SEVERAL OTHER POSTS WITH SIMILAR SITUATIONS AND IT SEEMS THAT NISSAN FIXING THE BCM IS THE ONLY THING THAT SEEMS TO WORK IN THE LONG RUN. THIS IS SOMETHING THEY SHOULD BE MANDATED TO DO!!!! CAR IS BARELY 4 YEARS OLD AND HAS HAD THIS PROBLEM FOR OVER A YEAR. RIDICULOUS! NISSAN NEEDS TO OWN UP TO THEIR FAULTY "NO KEY" IGNITION SYSTEM. *TR

AIR CONDITIONER STOPPED WORKING DURING NORMAL USE. THE COIL TO THE COMPRESSOR IS FRIED AND WILL NOT TURN ON THE A/C EVEN THOUGH IT HAS WORKING AMOUNTS OF FREON AND ALL OTHER EQUIPMENT IN A/C SYSTEM IS GOOD. *TR

MY ALTIMA FAILED TO RESPOND TO THE START BUTTON AND EXHIBITED ALL ALARMS LIT ON THE DASHBOARD (INCLUDING ERRONEOUS INDICATIONS OF OPEN DOORS.) AAA SERVICE WAS FORBIDDEN BY AAA TO PROVIDE ANY SERVICE BEYOND BATTERY AND TOWING. AFTER BEING TOWED TO A TIRE SHOP, I BEGGED THE MECHANICS TO DETACH THE GROUND WIRE IN ORDER TO REBOOT THE COMPUTER. THIS WORKED! AN INTERNET SEARCH REVEALED THAT THIS CONDITION AND FIX WAS IDENTICAL TO ONES DESCRIBED IN SERVICE BULLETIN NTB12-041. MY COMPLAINT IS AGAINST THE DEALERSHIP (NISSAN BRIDGEWATER NJ) WHO FAILED TO APPLY THIS SOFTWARE PATCH WHEN IT FIRST APPEARED IN APRIL 2012 DESPITE MANY RETURNS I MADE TO THEM FOR ROUTINE WARRANTY SERVICE. THE OCCURRENCE OF THIS FAILURE AND CITATION OF THE SERVICE BULLETIN HAS BEEN REPORTED BY SEVERAL USERS IN NISSAN USER FORUMS. THIS IMPLIES THAT OTHER DEALERS ARE SIMILARLY NEGLIGENT IN KEEPING CARS CURRENT WITH SERVICE BULLETINS APPLICABLE TO THEIR VEHICLE. *TR

THE CAR HAS LEFT ME STRANDED OVER 20 TIMES THIS PAST YEAR FROM NOT STARTING ( I'VE ONLY HAD THE CAR A YEAR). ALL THE LIGHTS WILL COME ON BUT WHEN I PUSH THE START BUTTON IT WON'T DO ANYTHING. IT WILL JUMP OFF AND MIGHT RUN FOR WEEKS BUT ALL OF A SUDDEN IT WILL FAIL ME AGAIN. I HAVE TOOK IT TO THE DEALERSHIP A COUPLE OF TIMES(WHILE IT WAS UNDER WARRANTY) AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT. I HAVE ALSO TOOK IT TO AUTOZONE SEVERAL TIMES (AFTER WARRANTY EXPIRED) TO FIND OUT THERE WASN'T A BATTERY ISSUE. I RESEARCHED ONLINE TO FIND MANY MANY MANY COMPLAINTS ABOUT OTHERS DOING THE SAME THING WITH MOST OF THEM SAYING ITS A SOFTWARE PROBLEM. I FEEL THIS SHOULD HAVE BEEN TAKEN CARE OF WHILE THE CAR WAS STILL UNDER THE FACTORY WARRANTY. *TR

TL* THE CONTACT OWNS A 2011 NISSAN ALTIMA. THE CONTACT STATED THAT SHE ATTEMPTED TO START THE VEHICLE USING THE PUSH-TO-START BUTTON WHEN ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED BUT THE ENGINE WOULD NOT START. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT A SENSOR NEEDED TO BE RESET. THE CONTACT STATED THAT SHE DID NOT KNOW WHAT THE SENSOR WAS BUT THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

TL* THE CONTACT OWNS A 2011 NISSAN ALTIMA. THE CONTACT STATED THE PUSH BUTTON IGNITION WOULD NOT START THE VEHICLE AT TIMES. THE CONTACT DID NOT TAKE THE VEHICLE TO A DEALER OR LOCAL MECHANIC FOR A DIAGNOSTIC TEST. THE FAILURE MILEAGE WAS 38,000.

TL* THE CONTACT OWNS A 2011 NISSAN ALTIMA. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH A PUSH START IGNITION AND THE ENGINE FAILED TO OPERATE UPON ENGAGING THE SWITCH. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THE CONTACT THAT THE BCM NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,327.

VEHICLE WOULD NOT RESPOND TO KEY. DOORS WOULD NOT LOCK FROM KEY. DOORS WOULD NOT LOCK FROM INTERIOR SWITCH. TRUNK WOULD NOT OPEN FROM INSIDE. WINDOWS WOULD NOT GO DOWN. PUSH TO START SWITCH STUCK "ON" POSITION. INTERIOR LIGHTS STUCK ON. VEHICLE WAS TOWED TO DEALERSHIP. DEALERSHIP DIAGNOSED VEHICLE AFTER TWO DAYS OF TESTING. INITIAL DIAGNOSIS WAS KEY NEEDED REPROGRAMMING. AFTER MORE DIAGNOSTIC --CONCLUDED BCM NEEDED REPROGRAMMING. BCM WAS REPROGRAMMED. VEHICLE WAS REPAIRED. *TR

TL* THE CONTACT OWNS A 2011 NISSAN ALTIMA. THE CONTACT STATED THAT WHEN HE ATTEMPTED TO START THE VEHICLE, THE START BUTTON FAILED. THE START BUTTON WAS VERY LOOSE AND HAD TO BE CONTINUALLY PRESSED FOR TWO TO FIFTEEN MINUTES TO GET THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS; HOWEVER THEY WERE UNABLE TO REPLICATE THE FAILURE. THE FAILURE CONTINUED TO GET PROGRESSIVELY WORSE. THE FAILURE OCCURRED AGAIN AND THE VEHICLE HAD TO BE TOWED TO THE DEALER; HOWEVER ONCE AGAIN THE FAILURE COULD NOT BE REPLICATED. THE DEALER STATED THAT THEY WOULD REPLACE THE PUSH BUTTON ASSEMBLY. THE FAILURE AND CURRENT MILEAGES WERE 5,000.

TL* THE CONTACT OWNS A 2011 NISSAN ALTIMA. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A KEYLESS IGNITION. THE CONTACT WAS CONCERNED BECAUSE WHEN EXITING THE VEHICLE AND FORGETTING TO ENGAGE THE PUSH TO START BUTTON, THERE WAS NO WARNING TO INDICATE THAT THE ENGINE WAS STILL RUNNING. THE CONTACT BELIEVED THAT THE DESIGN POSED A SAFETY HAZARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY WERE AWARE OF THE PROBLEM BUT THEY WERE UNABLE TO ALTER THE VEHICLE'S DESIGN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 15,000. UPDATED 05/15/12 * BF

I SET THE CLIMATE CONTROL TIMER FOR MY NISSAN LEAF TO TURN ON VIA THE COMPUTER THROUGH NISSAN'S CARWINGS APPLICATION. THIS IS TO PRE-COOL THE CAR BEFORE DRIVING. WHEN I WENT TO THE CAR, THE CAR WAS NOT COOL BUT MORE IMPORTANTLY THE CAR WAS DISABLED AND UNABLE TO BE STARTED AND HAD TO BE TOWED TO THE DEALER. DEPENDING ON THE SITUATION OF WHEN AND WHERE THIS CAN OCCUR, IT CAN RESULT IN A DANGEROUS SITUATION. MORE INFO CAN ALSO BE FOUND HERE: HTTP://WWW.MYNISSANLEAF.COM/VIEWTOPIC.PHP?F=30&T=3139. *TR