2017 Porsche Macan Air Bags

The front passenger seat occupancy sensor mat degraded and fails to detect a passenger in the front seat.

On [XXX] at around 6pm the AIRBAG light displayed in instrument cluster and remained steady after vehicle was placed in motion. I called my nearest service dealer at Porsche Carlsbad and they ran a vehicle diagnosis using their scanning tool. The finding was that the Front Passenger Seat Occupancy Sensor / Module was defective and needs replacement. The dealer also said that a recall had been issued (for which my vehicle's VIN was not listed). I called Porsche Company North America and they said my VIN was not part of that campaign to fix this issue, but I feel that this recall related to vehicle safety should have included my vehicle since it was within the make/model/year and trim of those included in the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A recall was issued by Porsche on 2015-2017 Macan SUV's for front Airbag deployment issues. The recall code was AH02 safety campaign #17V133000. I contacted Porsche because my fault indicator for the front airbag lit up on my dash. I was informed that my VIN was not included. I asked if they could check if my airbag had an identification number and if it was in the batch under recall. They said that they could not look it up. My car was a custom build and may have come down the line at a different time than other stock builds which may have impacted the timing of the airbag install. Either way, my car was in the date range and has the airbag default indicator on therefore it should be covered. I had it tested for $265.00 and they covered themselves saying that it was an airbag control unit and seat pad Fault code B102204. What's the difference, the recall covers faulty airbags and mine is defective and they won't cover it. Please give me some guidance as to what my available options are at this point.

The contact owns a 2017 Porsche Macan. The contact became aware that her VIN was included in NHTSA Campaign Number: 21V131000 (Air Bags) however, the local dealer and several other unknown dealers informed her that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue but did not provide any assistance. The contact had not experienced a failure. Parts distribution disconnect.

I fear a possible non-detection of front passenger. The “Airbag warning lamp” or “Passenger Airbag OFF” lamp is activated. I fear the front passenger airbag may not deploy in a type of a crash in which it is designed to deploy. My VIN is not falling under the AMA2 Recall campaign even though I feel it should be.

The contact owns a 2017 Porsche Macan. The contact received notification of NHTSA Campaign Number: 21V131000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Passenger Airbag Fault light is on and has been steadily on for 1 month. Was told my vehicle is not covered by the recall even though it is the same exact part "Passenger seat occupancy detection seat foam mat faulty, replace seat occupancy sensor." that requires repair. The repair cost is almost $4000 including waiting up to 4 weeks for the parts to come in. The maker is not offering a loaner vehicle and was advised I could drive the vehicle as is. It is unsafe to drive around with a faulty safety system especially since i commute with passengers.

I received notice last year of a recall concerning the passenger air bag and contacted the dealer Suncoast Porsche in Sarasota immediately to schedule service. As of November they did not have parts but expected them in soon and said they would call to schedule. On January 15th I called to confirm that we were still expecting the parts at which time I was told that Porsche is no longer fixing the defective part and will only provide that service if the warning light comes on. Therefore at this time I have a defective part that I am not allowed to order a part for which leaves me with a safety hazard in my vehicle and diminishes my value as a trade-in and as a used car sale since I am not allowed to fix it. I feel that this is a serious breach of duty as far as Porsche is concerned and would like to have this addressed please.

I have been trying to have this recall taken care of by Porsche for the last 4 months. Both Walnut Creek and Livermoore dealers have been unable to do this recall repair leaving the front passenger airbag non-functional as best I can tell. It serves no purpose to have a safety recall if there is no ability to have the recall repaired despite multiple attempts to contact the dealer. Both site inability to obtain any parts. I believe this likely poses an important safety issue for the front seat occupants.

This recall was issued Apr 30,2021. Despite multiple follow ups the manufacturers is not responsive and the dealer cannot provide a timeline to fix it other than saying it may be sometime in 2022. In the meanwhile, I keep getting airbag warnings and tire pressure warnings despite the car tire pressure being fine (checked pressure with a manual gauge). Manufacturer Recall NumberAMA2 NHTSA Recall Number21V-131

The contact owns a 2017 Porsche Macan. The contact received a recall notification for NHTSA Campaign Number: 21V131000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Porsche Macan. The contact received notification of NHTSA Campaign Number: 21V131000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Takata recall. The contact owns a 2017 Porsche Macan. The contact received notification of NHTSA Campaign Number: 21V131000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Porsche headquarters is unable to produce the part associated with this recall since April 2021. The dealer does not have the part either. I am unable to have passengers in vehicle causing hardship due to failure to fix recall by Porsche

THE DIAGNOSTIC SHOWS THAT THE SENSOR FOR THE DRIVER-SIDE AIRBAG IS INDICATING LOW OHMS (1.3) COMPARED TO STANDARD OHM OF 3+ THAT IS REQUIRED FOR THE AIRBAG TO DEPLOY. THIS COULD CAUSE THE AIRBAG TO NOW DEPLOY AS INTENDED DURING AN ACCIDENT.

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