2019 Subaru Ascent VISIBILITY/WIPER

Subaru windshild in my 2019 Ascent have been replaced twice in 30,000 miles due to very inadequate glass. I'm struggling to get Subaru to acknowledge their responsibility to replace this current cracked windshield with a new part, as per my reading of a settlement that they should be following [XXX] ). They are currently trying to send me to a 3rd party repair business to do the repair, but supposedly they have fixed the part on more recent versions of the car. By comparison, I had a Toyota Highlander for 11 years and never once had to replace the windshield glass. Yes, it took a beating, but never once cracked like this glass does. It's not up to the task, and clearly dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The windshield cracked with no obvious damage. The crack did not start at a chip. Cracked while not driving and no recent rock hits.

Yesterday I got in my vehicle first thing in the morning and there was a crack at the bottom of my windshield. I’m not parked anywhere near anything that could’ve caused a crack, so it appears to have just randomly cracked for no reason. This morning as I’m just sitting at the bus stop with my kid the crack got a little bigger.

There is a chronic leak in the sunroof. This causes water to run down the C pillar under the carpet. The carpet has 3 inch thick molded foam attached to the bottom. The water sits in the metal floorboard pan, under the molded foam, so it sucks it up like a sponge, but the carpet never gets wet and shows signs of a leak. The dealer has serviced the sunroof yet it continues leak every time. The vehicle stays moldy and strong smells of mold never go away, also the thick foam won’t dry completely out due to the design of the flooring underlay.

Windshield broke for no reason. Crack not associated with any damage or weather incident.

Sunroof glass broke. No apparent reason.

Multiple cracks/chips in windshield with normal driving

On the week of February 24th, 2022 we had a snow/ice storm that caused significant buildup on my windshield and after clearing it off and running the defrost and I noticed cracking on the windshield. I have heard of several consumers that have had problems with Subaru windshields around the same time (2015-2019) and were having the same cracking issues for the same defrost issue and cracking without cause. Have had the crack since February as the cost of the windshield will be exorbitant due to the eye sight camera and calibration.

Please note: I have already had the windshield replaced once. This is the second windshield on this vehicle. My windshield was hit by a rock on the front passenger side and it "spidered" instantly. For the past month it has spidered a little more. After washing my car on 6/21, the spidering has extended across the windshield to the driver's side in the driver's line of sight. Washing my car didn't cause this (nor should it!) because I have driven in the rain for the past month. We have a 2013 Subaru Forester and it just now has a chip that spidered. This is not normal!! Additionally, approximately 2 weeks ago I noticed the front section of my sunroof was cracked and had spidered nearly all the way from back to front of the glass. No chip is apparent. I am paying out of pocket on these repairs because my insurance rates go up when I go through insurance. The price tag for these 2 windows is $1800. This is getting ridiculous!

My Subaru Ascent 2019 is 2.5 years old. The windshield has developed a crack on its own on a long drive. The crack first appeared at the bottom of windshield near front passenger seat, and has started spreading sideways towards driver side in a zig-zag fashion. It's about 10 inches long now. I called Subaru service center and informed them about the crack. The service center said one of their managers will call me to discuss. I'm waiting for the call. I had a similar random crack appear on the sunroof 6 months after purchasing the car. It also appeared on a long drive. Subaru inspected and initially refused to cover the sunroof under warranty. They later came around and replaced the sunroof on their own and without charge to me.

AFTER HAVING THE CAR PARKED OUTDOORS AT A RESTAURANT FOR AN HOUR, I COME BACK TO THE WINDSHIELD CRACKED STARTING FROM THE BOTTLE THAT TRAVELED UPWARDS. AT FIRST I THOUGHT SOMETHING MAY HAVE HIT MY WINDSHIELD WHILE I WAS HAVING LUNCH, BUT THERE WAS NO INDICATION ANYTHING HAD STRUCK THE WINDSHIELD. THE CRACK INCREASED TO ABOUT 24INCH IN LENGTH. THIS ALL HAPPENED WHILE THE CAR WAS PARKED IN A PARKING LOT

The windshield has cracked twice with very small cracks. The second time was within three weeks of having it replaced at the dealer by a 3rd party since the dealer didn’t handle that repair. On this second occasion, I neither saw or heard a rock or chip hit the windshield and yet after a cold night and parking in the garage I came back the next morning and it was there. The second crack doesn’t appear to be from any rock as it is very small and almost at the base where the new windshield was installed — but the dealer is saying they think Subaru may say it is coming from a small mark and then spidered out. I can’t even see how a rock could go ata downward angle to hit down in this area below where the wiper blades rest. I went on the website and there are many many complaints about this new vehicle’s windshield cracking - both from very small objects and on its own. I already had a transmission replaced on warranty and several other problems- as mine was the first 2019 Ascent sold in Columbia, MO. In short, these windshields have been the subject of a class action and they are defective and unsafe.

WINDSHIELD ON MY ASCENT 2019 CRACKED ON DRIVER SIDE WITH NO IMPACT

MY VEHICLE HAS ALWAYS BEEN GARAGE KEPT. APPROXIMATELY 1 MONTH AGO, I WENT TO GET IN MY VEHICLE AND NOTICED THE WINDSHIELD HAD A CRACK (APPROXIMATELY 6') IN THE PASSENGER SIDE. I CONTACTED MY INSURANCE COMPANY WHO ADVISED ME I COULD EITHER PAY THE DEDUCTIBLE ($750.00) OR BETTER YET CONTACT SUBARU, AS THEY'VE HAD NUMEROUS COMPLAINTS ON SUBARU WINDSHIELDS CRACKING FOR NO APPARENT REASON. I APPLIED WINDSHIELD REPAIR TO PREVENT FURTHER CRACKING, TO NO AVAIL. TWO DAYS LATER, THE CRACK SPREAD OVER TO THE DRIVER'S SIDE. SUBARU'S RESPONSE WAS FOR ME TO BRING IT TO MY LOCAL SUBARU DEALER. WHEN I WENT TO THE SUBARU DEALER THEY INFORMED ME THAT BECAUSE I HAD 51,000 MILES ON MY VEHICLE, SUBARU WOULD NOT REPLACE THE WINDSHIELD AND PROVIDED ME WITH A QUOTE OF OVER $1,300.00. AS I AM RETIRED, MY VEHICLE IS ONLY DRIVEN LOCALLY.

Unknown. We bought the car brand new from the Subaru Dealership and the original windshield is on the vehicle. There are 6+ cracks/chips in this windshield all are unexplained. The first crack happened 3 months after purchasing and the lasted crack happened 2 weeks ago.

IN JANUARY 2020, WITHIN ONE MONTH OF OWNERSHIP, AT 1200 MILES, MY WINDSHIELD BEGAN TO CRACK AND SPREAD OVER THE ENTIRE GLASS. I REPLACED IT WITH OEM GLASS AND THE DEALER RECALIBRATED THE EYESIGHT SYSTEM. IN DECEMBER 2020, AT ABOUT 20,000 MILES, THE WINDSHIELD GLASS STARTED TO PRESENT GOLD SPECKLES WHEN LIGHT HIT IT. I TOOK IT TO THE DEALER AND HE FOUND NOTHING. IT CONTINUES TO IMPACT MY VISIBILITY.

Was driving south on the Garden State Parkway in Woodbridge, NJ - small pebble or rock hit the passenger side black trim on windshield (original windshield). Crack immediately started to expand to about 3-4” long. The next day the crack was almost half way across the entire windshield. I now need to have the entire windshield replaced which will require my taking time off of work to take it in, since the repair shop must recalobrate the windshield safety equipment. This amount of cracking seems excessive for a 2019 vehicle especially since the initial chip was so small - not happy that this occurred on such a new vehicle in what seems like a normal situation.

A crack appeared one morning on the drivers/middle of the windshield going from the bottom up about 8 inches then turning toward the drivers side. Took the car to the local Subaru dealer where the tech examined and at first could not locate a ding in the glass. He eventually used a ball point pen and ran it along the crack. Just behind the wiper he said he felt some resistance and that indicated a chip. He rubbed the pen tip aggressively over this point till there was some wear. I pointed out that not only was this behind the wiper but how could something so small that it took hard rubbing with the pen to provide "a source" for the crack cause the windshield to break. I suspect a defective windshield.

Rear window glass cracked. No impact seen.

While driving at 25mph, there was a loud cracking sound and few minutes later I saw a crack in the front windshield on the left corner starting 3 inches from the bottom of the windshield. Upon further inspection, it appears the crack developed from within the windshield as there was not rough edges felt over the crack.

WINDSHIELD CRACKED FOR NO REASON AND QUICKLY SPREAD OVER 12 INCHES AND NOW EFFECTS THE EYE SIGHT SYSTEM.

THE FIRST DAY I PURCHASED MY VEHICLE, I ARRIVED AT HOME AND HAD A RUN ON MY WINDSHIELD. WITHIN A COUPLE OF HOURS, IT RAN MORE.

MY WINDSHIELD CRACKED WHILE STATIONARY IN THE DRIVEWAY. WE DID NOT IDENTIFY ANY CRACKS OR CHIPS IN THE WINDSHIELD THAT COULD HAVE CAUSE THIS. THE CRACK STARTED AT THE TOP DRIVER SIDE CORNER OF THE WINDSHIELD.

WE WERE DRIVING AND HAD A VERY SMALL ROCK CHIP IN THE WINDOW. WITHIN THE NEXT 30 MINUTES THE WINDSHIELD HAD CRACKED THE ENTIRE FROM THE TOP SIDE OF THE CRACK ALL THE WAY TO THE SIDE OF THE WINDSHIELD AND CRACKED ON THE BOTTOM ALL THE WAY TO THE BOTTOM SIDE OF THE WINDOW. SO WHAT SHOULD HAVE BEEN AN EASY ROCK CHIP REPAIR QUICKLY CHANGED TO NEEDING THE WHOLE WINDSHIELD REPLACED AT ALMOST $1,000. THE CHIP OCCURRED WHILE WE WERE GOING ABOUT 30 MILES AN HOUR JUST GETTING ON THE ON RAMP TO I-55 AT MM 100 IN SPRINGFIELD IL.

MY WINDSHIELD ON MY 2019 SUBARU ASCENT WAS CRACKED WHILE IN MOTION ON A HIGHWAY