50 complaints reported

2020 Subaru Legacy VISIBILITY/WIPER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
50
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Mar 2021

MY WINDSHIELD HAS CRACKED SO EASILY AND IS VERY PRONE TO DAMAGE. MY WINDSHIELD CURRENTLY IS CRACKED OVER 3/4 OF THE SURFACE AREA. AND IT CONTINUES TO GROW. IT HAS BEEN THE WEAKEST WINDSHIELD I HAVE EVER HAD ON A VEHICLE. I AM SCARED TO GET IT CHANGED OUT BECAUSE I WANT TO MAKE SURE IT'S NOT FROM THE SAME MANUFACTURER AS THE CURRENT WINDSHIELD. THE REPLACEMENT IS GOING TO COST CLOSE TO $800 BECAUSE SUBARU REQUIRES YOU TO 'RE-SIGHT' THE LANE DEPARTURE EYE SIGHT DEVICE. WHICH SHOULD COST A BUYER ANYTHING. WHY SHOULD A CAR OWNER HAVE TO PAY TO READJUST A SAFETY FEATURE?

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Aug 2020
Feb 2021

FRONT WINDOW SPONTANEOUSLY CRACKED. GOT INTO THE CAR AND DISCOVERED THE WINDSHIELD CRACKED. CAR STORED IN GARAGE.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Feb 2021
Jan 2021

CRACKED WINDSHIELD FOR NO REASON. VEHICLE WAS IN MOTION.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Jan 2021
Jan 2021

I HAVE NOT DRIVEN THE SUBARU LEGACY FOR A COUPLE OF DAYS. IT HAS BEEN PARKED OUTSIDE ON THE DRIVEWAY. TODAY, I NOTICED, THE FRONT WINDSHIELD HAS A LONG CRACK STARTING FROM TOP EDGE L SHAPED TO THE CENTER. THERE IS NO OBVIOUS SIGN OF THE IMPACT FROM ANY OBJECT. I SEARCHED ONLINE AND FOUND OUT THAT THIS IS QUITE A COMMON ISSUE DUE TO THE DEFECTIVE WINDSHIELD ON CERTAIN SUBARU MODELS.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Jan 2021
Jan 2021

I purchased a 2020 Subaru Legacy Sport in March of 2020. On August 25th 2020, while on the freeway a small rock chipped the upper passenger side of the windshield. By the next morning it turned into a crack which spanned almost half of the windshield directly in front of the Eyesight cameras. Once the glass was replaced with an OEM windshield, I noticed the new glass appeared to have defects. During peak glare times, the windshield appeared "pitted" as if it had been sand-blasted and was nearly impossible to see out of. I had a professional technician inspect the windshield and a new one was ordered and installed. This took months to be resolved. Next was on July 15th 2021, a small rock caused a bullseye chip in my windshield too large to be fixed. Another OEM windshield was installed. On October 21st 2021 another small rock hit the windshield on the freeway and caused a chip immediately. Within a minute the glass made a loud cracking sound and a crack over a foot long instantly appeared. In 1 year 8 months, I've had the windshield replaced 4 times. The glass is brittle and/or defective. It's dangerous and costly and needs to be addressed.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Oct 2021
Dec 2020

VERY SMALL STONE STRUCK WINDOW OF CAR AND CRACK APPEARED FROM WHERE STONE HIT ALL THE WAY TO END OF WINDSHIELD. NEXT DAY, NOTICED THAT CRACK IS GROWING TOWARD MIDDLE OF WINDOW. I'VE HAD TO REPLACE MY WIFE'S 2017 OUTBACK WINDSHIELDS 2 TIMES. SOMETHING IS DEFINITELY WRONG WITH THIS GLASS.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Dec 2020
Dec 2020

I THINK I HAVE SPONTANEOUS CRACKING IN MY FRONT WINDSHIELD. I WOKE UP YESTERDAY MORNING AND I DON'T SEE ANY APPARENT IMPACT POINTS FOR THE CRACK.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Nov 2020
Dec 2020

LEFT HOME TO TAKE MY WIFE TO WORK AT 7:45 AM ON AUGUST 7, 2020 IN A LOANER CAR SUPPLIED TO US BY MAPLE HILL SUBARU OF KALAMAZOO MICHIGAN WHILE OUR 2015 SUBARU WAS HAVING EMISSIONS AND RECALL WORK BEING PERFORMED ON IT. WE HAD TRAVELED A FEW MILES SOUTHBOUND WHEN WE APPROACHED A FOUR WAY STOP WHERE WE MADE A LEFT TO HEAD EAST AFTER COMPLETING THE TURN THE SUN WAS DIRECTLY IN OUR VISION WE BOTH PUT OUR VISORS DOWN WE WERE JUST STARTING TO ACCELERATE APPROXIMATELY 15 MPH WHEN WE HEARD A POP. THESE ARE PAVED RURAL ROADS NO ONE OTHER THAN US WAS AT THE INTERSECTION OF THE FOUR WAY OR IN FRONT OF US HEADING EASTBOUND AFTER TRAVELING A SHORT DISTANCE MAYBE A HALF MILE CRACKS STARTED SPREADING ACROSS BOTH SIDES OF THE WINDSHIELD FROM THE UPPER PASSENGER SIDE OF THE WINDSHIELD. THIS WAS A LOANER CAR,I RETURNED IT THE FOLLOWING MONDAY, THERE WERE NO CHIP OR CRACKS IN THIS WINDSHIELD, THERE WERE NO OTHER VEHICLES AROUND US WHEN THIS HAPPENED. THIS VEHICLE HAS APPROXIMATELY 6000 MILES ON IT. THERE WAS ONE THING I DID NOTICE ON THIS WINDSHIELD IN THE MORNING WHEN THERE WAS MOISTURE ON IT YOU COULD SEE SUCTION CUP MARKS ON ALL FOUR CORNERS OF THE WINDSHIELD WHICH COULD INDICATE THIS HAS HAPPENED BEFORE WITH THIS VEHICLE.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Jul 2020
Dec 2020

THE WINDSHEILD CRACKED WHILE DRIVING ON HIGHWAY AND NO OTHER VEHICHLES WERE NEARBY.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Jun 2020
Nov 2020

WE JUST HAD OUR WINDSHIELD REPLACED DUE TO A CRACK ABOUT A MONTH AGO. WOKE UP THIS MORNING AND HAD ANOTHER SPONTANEOUS CRACK IN BOTTOM MIDDLE OF THE WINDSHIELD

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Nov 2020
Oct 2020

A FEW DAYS AGO I CAME OUT TO MY PARKED CAR SITTING IN THE DRIVE WAY AND WHEN I SAT DOWN I NOTICED A LARGE CRACK IN THE WINDSHIELD FROM THE PASSENGERS SIDE THAT STARTED AT THE VERY BOTTOM AND TOOK A RIGHT TURN AND IS GOING TO EXTEND ALL THE WAY ACROSS MY LINE OF SIGHT. THE CAR HAS NO SIGNS OF DAMAGE AND IT LOOKS AS IF THE CRACK STARTED BELOW THE PLASTIC OF THE WINDSHIELD. I BELIEVE THIS IS A PROBLEM FROM THE FACTORY AS THERE IS NO SIGNS OF DAMAGE AND THE CAR HAD NOT MOVED IN SEVERAL DAYS.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Oct 2020
Sep 2020

WHILE DRIVING ON A HIGHWAY I NOTICED A SMALL CRACK ON THE LOWER CORNER OF THE PASSENGER SIDE WINDSHIELD THAT APPEARED FOR NO APPARENT REASON. I DIDN'T HEAR ANYTHING HIT THE GLASS. BY THE FOLLOWING MORNING THE CRACK EXTENDED FROM THE LOWER PASSENGER CORNER TO THE CENTER OF THE WINDSHIELD MAKING IT NEARLY TWO FEET LONG.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Dec 2020
Sep 2020

WINDSHIELD CRACKED HALF THE LENGTH OF THE WINDSHIELD. DON'T RECALL ANYTHING HITTING IT.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Sep 2020
Aug 2020

TL* THE CONTACT OWNS A 2020 SUBARU LEGACY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S BOTTOM SIDE THE WINDSHIELD CRACKED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED THROUGH THE INSURANCE COMPANY HOWEVER, MONTHS LATER THE FAILURE RECURRED WHILE THE VEHICLE WAS PARKED IN THE GARAGE. THE DEALER WAS NOT CONTACTED FOR THE SECOND INCIDENT. THE VEHICLE WAS NOT REPAIRED AS OF YET. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Apr 2020
Aug 2020

SPONTANEOUS CRACK IN MY WINDSHIELD WHILE DRIVING. NOTHING STRUCK THE WINDSHIELD.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Aug 2020
Aug 2020

WHILE SITTING IN VEHICLE, IN MY DRIVEWAY, A SMALL CRACK STARTED TO FORM IN DRIVER'S SIDE FRONT WINDSHIELD. CAR WAS NOT MOVING, NOT RUNNING. NEXT MORNING WENT TO WORK. CRACK WAS NOW OVER 10 INCHES LONG, FROM TOP TO BOTTOM OF WINDSHIELD. TOOK CAR TO DEALER TO REPORT IT. THEY TOOK PICTURE AND TOLD ME IT WAS PROBABLY HIT BY SOMETHING DURING THE DAY. I RAN MY FINGER OVER THE OUTSIDE OF THE GLASS AND COULD FEEL NOTHING. ENDED UP GOING THROUGH INSURANCE AND GETTING WINDSHIELD REPLACED.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Jun 2020
Jul 2020

MY WINDSHIELD CRACKED FOR NO REASON ON MY PARKED CAR.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Jul 2020
Jun 2020

A ROCK HIT THE WINDSHIELD AT LOW SPEED AND CRACKED THE WINDSHIELD 3 FEET. *TR

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Jun 2020
May 2020

AS I WAS GETTING ONTO THE HIGHWAY, THE WINDSHIELD WAS STRUCK BY A ROCK AND LEFT A DECENT SIZED CHIP. AS I WAS DRIVING THROUGHOUT THE REST OF THE DAY, THE CRACKS BEGAN AND GOT LONGER EVERYTIME I LOOKED AT IT. IT GOES RIGHT IN THE VIEW OF THE RIGHT EYESIGHT CAMERA. I HAVE REVIEWED PLENTY OF SIMILAR ISSUES WITH CRACKS FORMING IN SUBARU'S WINDSHIELDS. *TR

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: May 2020
Apr 2020

WINDSHIELD HAS CRACKED ON BOTH SIDES INWARD WHEN STATIONARY. THERE DOESN'T APPEAR TO BE ANY ROCK CHIPS OR HIT MARKS. JUST SPLIT AND CHIPPED ON ITS OWN.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Feb 2019
Mar 2020

MY LEGACY HAS A CRACKED WINDSHIELD FOR NO APPARENT REASON

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Mar 2020
Mar 2020

SLOW (FEW DAYS), PROGRESSIVE, RANDOM CRACK THROUGH THE ENTIRE MIDDLE OF WINDSHIELD. THERE WAS NO IMPACT OF ANY STONES A ROAD DEBRIS.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Jun 2020
Feb 2020

TL* THE CONTACT OWNS A 2020 SUBARU LEGACY. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 60 MPH, THERE WAS AN ABNORMAL SOUND EMITTING FROM THE WINDSHIELD. THE CONTACT BECAME AWARE FRACTURES TO THE WINDSHIELD IN THREE SEPARATE PLACES. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Dec 2020
Feb 2020

I LEASED A 2020 SUBARU LEGACY, AND THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE THE VEHICLE WAS STATIONARY AND PARKED AT MY HOME. THE WINDSHIELD SPONTANEOUSLY CRACKED FROM LEFT TO RIGHT IN THE DRIVERS LINE OF SIGHT ON THE MORNING OF AUGUST 21, 2020. THERE WAS NO WARNING, NO CHIP, CRACK OR NOTICEABLE DEFECT IN THE WINDSHIELD FROM WHICH THE CRACK COULD HAVE ORIGINATED. I PARKED THE CAR ON THE EVENING OF AUGUST 20TH AND ON THE MORNING OF AUGUST 21ST THE WINDSHIELD CRACK ACROSS THE WIDTH OF THE WINDSHIELD APPEARED. WHILE SEARCHING OUT A POSSIBLE CAUSE OF THIS STRANGE OCCURRENCE, I NOTICED THAT THERE ARE NUMEROUS SUBARU OWNERS WHICH HAVE REPORTED THE SAME ISSUE TO SUBARU AND SEVERAL HAVE JOINED A CLASS ACTION LAW SUIT. IT IS VERY DANGEROUS BECAUSE THE AFFECTED AREA OBSTRUCTS THE DRIVERS FIELD OF VISION AND LIGHT GET REFLECTED INTO THE DRIVERS EYE'S DURNING DAYLIGHT DRIVING HOURS.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Aug 2020
Jan 2020

LARGE CRACK DEVELOPED IN THE WINDSHIELD LESS THAN A YEAR AFTER PURCHASE. MINIMAL IMPACT WITH ROAD DEBRIS RESULTED IN A LARGE CRACK.

Type: Vehicle, Vehicle: 2020 SUBARU LEGACY, Manufacturer: Subaru of America, Inc.
Incident: Feb 2020

Trend Over Time

Complaints by year

Quick Summary

The 2020 Subaru Legacy has 50 VISIBILITY/WIPER complaints on file. Review the timeline above for detailed owner experiences.