2013 Toyota Avalon UNKNOWN OR OTHER
Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.
Complaint Timeline
Chronological view of owner reports
I have a smell of moldy old water what is going on ? Why is water filling up in my trunk? What do my head lights bulb keep going out? WHY HAVEN'T YOU GUYS DONE ANYTHING? For real I have a darn battery in my trunk come on. I already had to purchase a battery .
There is a very strong musty smell. 80% of the time it's when I turn on AC. 20% just at random driving times. Whenever car has sat longer then a few hours with all windows up. When open doors is has very musty smell. I have done everything to do with cleaning vehicle. This is a hybrid I'm a lil scared when it comes to electrical fire . Do to this musty smell. That means there is some type of fluid gathering somewhere. So what does Toyota plan on doing?
I had a smell of old water in my vehicle while trying to figure out from where it was coming from .I noticed in left and right rear ceiling quarter panels both wet and had water damage. Then I opened my trunk and it also had the same stale water smell. Under the spare tire on the very bottom of trunk there was at least 2 gallons of stale water. I have not had this looked at by the dealer or a mechanic. Do to it being a hybrid im very worried do to electrical components near the rear back seats where leak stains and water is . Also in my trunk is a hybrid battery next to were water was filling up. There's no damage to anything on the vehicle inside or out the vehicle has not been in no accidents. I'm available upon request for inspections. I have provided pictures of damage on rear ceiling panels . Thank you and I look forward to hearing from someone as soon as possible
THE REAR WINDOW SHADE (WHICH SHOULD AUTOMATICALLY GO DOWN WHEN YOU PUT THE CAR IN REVERSE) WAS STUCK IN THE UP POSITION WHICH MADE IT DIFFICULT TO SEE CLEARLY WHEN BACKING UP ALSO AT NIGHT. TOYOTA SAID IT WAS NOT WARRANTIED AND THAT THEY WOULD NOT BE RESPONSIBLE FOR THE COAST $1400 TO REPLACE A BAD MOTOR EVEN THOUGH I SAID IT WAS A SAFETY HAZARD. IN THE END I PAID $395.58 TO HAVE THE MOTOR DISCONNECTED SO I COULD SEE CLEARLY OUT THE BACK WINDOW.
HEADLINER NEAR THE REAR WINDOW IS FALLING DOWN BLOCKING PART OF THE REAR VIEW FROM THE REAR VIEW MIRROR.
WHEN I PUT THE CAR IN REVERSE, THERE IS A VERY LOUD GRINDING NOISE AS THE RETRACTABLE REAR WINDOW SCREEN TRIES TO GO UP. WHEN THE CAR IS PUT IN GEAR THERE IS A DIFFERENT GRINDING NOISE. THE SCREEN HAS FROZEN IN VARIOUS STAGES OF UP OR DOWN, BUT NOW IS STUCK DOWN, OBVIOUSLY TRYING TO RAISE. ACCORDING TO MANY POSTS ONLINE, INCLUDING SOME FROM TOYOTA DEALERSHIPS, THIS HAS BEEN AN ONGOING PROBLEM FOR OVER 10 YEARS. IT IS A SAFETY PROBLEM AT NIGHT WHEN THE SCREEN HAS BEEN STUCK IN THE UP POSITION AND IT IS DIFFICULT TO SEE OUT. IT IS ALSO A SAFETY PROBLEM BECAUSE THE NOISE IS VERY LOUD AND DISTRACTING. I HAVE TAKEN IT TO TWO DIFFERENT TOYOTA DEALERS WHO SAY IT WILL COST $1,600 TO REPLACE, BUT IT WOULD ONLY BE GUARANTEED FOR 1 YEAR. THE FUSE CAN'T BE REMOVED TO DISABLE IT AND STOP THE NOISE BECAUSE IT WILL AFFECT THE CRUISE CONTROL AND THE BLINKERS. I WANT THE NOISE SILENCED. TOYOTA NEEDS TO FIX THIS ISSUE THROUGH A WARRANTY EXTENSION OR RECALL.
HEADLINER AT THE TOP OF THE REAR WINDOW IS FALLING DOWN MAKING IT A SAFETY HAZARD WHILE LOOKING IN MY REAR VIEW MIRROR.
REAR WINDOW SHADE WILL NOT RETRACT. STAYS IN UP POSITION ALL THE TIME. HARD TO SEE AT NIGHT. DEALER SAYS THERE HAS BEEN ALOT OF SHADES THAT QUIT FUNTIONING. NOT COVERED UNDER WARRANTY. $1700 REPAIR IF WANT DONE. CAN'T EVEN DISABLE SO IT WILL RETRACT AND STAY DOWN.
REAR WINDOW IS DISTORTED MAKING IT IMPOSSIBLE TO SEE CLEARLY, WHILE SUNLIGHT DISABLES THE BACK UP CAMERA SO I'M NOT ABLE TO CLEARLY IDENTIFY PEDESTRIANS. I'VE OWNED 5 TOYOTAS SINCE 2005 BUT THIS ONE IS THE WORST AND UNSAFE VEHICLE I'VE EVER OWNED.
VEHICLE WAS STATIONARY IN PARKING LOT. WHILE CHANGING A FLAT TIRE, THE JACK COLLAPSED. THAT ALLOWED THE VEHICLE TO FALL TO THE GROUND.
DRIVING FROM PA TO NC.ON RT13 IN SEAFORD, DE, DRIVING SPEED LIMIT HEARD LOUD BANG. SUNROOF EXPLODED & CRACKED FROM INSIDE.DROVE TO 1ST AUTO GARAGE, THEY SAID WE WERE 2ND TOYOTA THIS WEEK WITH CRACKED SUNROOF. THEY GAVE US A ROLL OF DUCT TAPE, TO GET US THROUGH THE MONSOON. TOYOTA CORP RECOMMENDED GOING TO DEALER FOR EVALUATION AS TO HOW THIS HAPPENED. HAVE TO WAIT 2 DAYS FOR APPOINTMENT. MY OLD AVALON HAS MADE MANY LONG TRIPS WITHOUT ANY PROBLEM. THIS NEW CAR HAS DEFINITELY NOT BEEN MADE WELL. I AM VERY DISAPPOINTED.
IN NOV 2015 TOYOTA ISSUED SAFETY RECALL FOR PRE-COLLISON SYTEM ON 2013-2015 AVALONS. SIX MONTHS LATER TOYOTA STILL HAS NO SOLUTION. TOYOTA HAS PCS SYSTEMS IN OTHER CARS SO SOLUTION SHOULD BE AVAILABLE.
PCS RECALL NOV 2015. VEHICLE TAKEN IN AND TEMPORARY BYPASS MADE (5 FEB 2016). RECEIVED WORD IN JUNE THAT A FIX WAS AVAILABLE. WAS TOLD PARTS NOT AVAILABLE. IT IS AUG AND PARTS STILL NOT AVAILABLE. SINCE THIS IS A SAFETY ISSUE I WAS TOLD NOT TO TAKE LONG TRIPS UNTIL IT IS FIXED. UNACCEPTABLE
HEADLINER AT SUNROOF COMING DOWN. APPEARS TO BE A PROBLEM WITH THIS MODEL WHILE DOING ONLINE RESEARCH. JUST BOUGHT THIS CAR USED A FEW WEEKS AGO AND NOTICED THIS PROBLEM TWO WEEKS LATER.
CARBON MONOXIDE (CO) HAS BEEN MEASURED IN THE CABIN OF THE CAR WHILE DRIVING, WHEN THE ENGINE IS UNDER LOAD. ALSO, THE SMELL OF ENGINE COMBUSTION FUMES IS INCLUDED WITH THE CO. TOYOTA HAS DETERMINED THAT IT IS NOT A "REPAIRABLE CONDITION". TECHNICAL REPAIR MANUALS DO NOT LIST THE CONDITION, THEREFORE NO REPAIR HAS BEEN MADE. TOYOTA HAS NOT HONORED ITS WARRANTY. I HAVE INCURRED A FINANCIAL LOSS. TO DATE, TOYOTA HAS NOT PROVIDED A SOLUTION TO THIS SAFETY PROBLEM. A LETTER WITH DETAILS HAS BEEN SENT TO NHTSA, DATED 1/26/2016.
TWO RELATED PROBLEMS. FIRST, SIX MONTHS AGO, RODENTS GOT INTO ENGINE COMPARTMENT AND CHEWED INTO THE INSULATED LINER OF THE HOOD. FRAGMENTS WERE DANGLING INTO ENGINE WHEN I FOUND IT BEFORE ANY PROBLEMS BUT REPAIR WAS $400+. LAST WEEK, FILLING GASTANK, A GALLON OF FUEL SPILLED ON GROUND IMMEDIATELY. ATTENDANT SUPERVISING STATION SPOTTED IT AND HIT THE CUTOFF. DEALER FOUND THAT RODENT HAD CHEWED HOLE IN FILLER TUBE. FOR 35 YEARS, I HAVE PARKED MANY CARS IN THIS RURAL NEIGHBORHOOD WITH WILDLIFE. MANY SQUIRRELS AND CHIPMUNKS. NEVER HAD A PROBLEM UNTIL THIS VEHICLE. ONE EPISODE OF ROGUE RODENT UNDER THE HOOD MIGHT HAPPEN. TWO IN LESS THAN A YEAR, AT BOTH ENDS OF THE CAR, BOTH IN TEMPERATE WEATHER MAKES ME WONDER IF THERE IS SOMETHING IN THESE MATERIALS THAT ATTRACTS RODENTS. THESE WEREN'T CATASTROPHIC BUT BOTH EVENTS HAD THE POTENTIAL FOR GREAT CHAOS. I HAVE DOCUMENTATION OF THE REPAIRS IF YOU NEED THEM.
ROAD NOISE VERY LOUD AND DISTRACTING. AFTER SOME INVESTIGATING ON MY OWN I FOUND THE PROBLEM WAS COMING FROM THE LEFT AND RIGHT OUTSIDE MIRRORS. TOOK TO DEALER AND THEY FOUND NO ISSUES.SO I CAME BACK HOME AND DID SOME RESEARCH ON INTERNET AND FOUND OTHERS HAVING SAME COMPLAINT. THE MIRROR HOUSINGS WERE CHANGED ON MODELS AFTER 8/2013 (HAD RIBS ADD TO HOUSING) RETURN TO DEALER AND THEY CHANGED TO THE NEWER HOUSINGS AND THE NOISE WENT AWAY.
CAR LACKS AUTO SHUTOFF FEATURE IN THE ELECTRIC MODE WHEN PARKED. KEYLESS SYSTEM CONTINUES TO RUN EVEN THOUGH KEY IS MORE THAN 25' AWAY FROM THE CAR. IF HYBRID GOES 'QUIET' IN ELECTRIC MODE WHEN PARKED, ONE CAN WALK BLOCKS AWAY WITHOUT THE AUTO SHUTTING DOWN. WE RETURNED AFTER A TWO HOUR LUNCH TO FIND THE CAR WAS STILL 'RUNNING' EVEN THOUGH KEY WAS IN MY PURSE THE ENTIRE TIME. WE'VE SINCE TESTED THE SYSTEM SEVERAL TIMES WITH THE SAME RESULT. TOYOTA DEALER LOCATED ON LAKE CITY WAY IN SEATTLE, WASHINGTON DENIES THIS TO BE A PROBLEM. WE CONSIDER IT BOTH A SAFETY AND SECURITY PROBLEM SINCE A CHILD COULD ACCESS AND DRIVE AUTO WITHOUT HAVING A KEY.
NOTICED SOME TIME A GO THE HEADLINER IS SAGGING AT THE BACK WINDOW. WAS AT DEALER FOR SERVICE AND TOLD THEM ABOUT IT. WAS TOLD THEY WOULD ORDER A NEW ONE. AFTER OBSERVING COMPLAINTS ON TNE NHTSA SITE I SEE THIS IS AN ONGOING ISSUE. WE'LL SEE IF THEY ORDER IT, HOPEFULLY TOYOTA RECTIFIES THIS BEFORE PEOPLE REALLY GET A CASE OF THE A__. MORE THAN THAT THOUGH, I HOPE THIS DOESN'T BECOME A REAL SAFETY HAZARD.
Trend Over Time
Complaints by year
Other Issues
Common problems reported
Quick Summary
The 2013 Toyota Avalon has 19 UNKNOWN OR OTHER complaints on file. Review the timeline above for detailed owner experiences.