24 complaints reported

2017 Toyota Highlander UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
24
Crashes
1
Fires
1
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jul 2024

Several weeks ago my wife noticed that the vehicle skids when accelerating and she told me about the situation. I hardly drive the vehicle because I was not aware of the situation, but today I drove it and realized what is happening. I am not a mechanic to give a diagnosis of the situation. For me it could be the transmission and it only has 85K. I'm going to do the next oil change at the dealer. Right now I do them at Firestone, it's close to my house and for me it's more convenient.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Apr 2024
Sep 2022

"Clicking" sound in steering wheel when barely turning wheel. Can also feel the "click" in the steering wheel. Was told it is a driving shaft problem - that this has been an ongoing problem with Toyota's, yet there has not been a recall. This needs to be looked into and the appropriate recall needs to be made to correct the faulty drive shafts.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Jun 2022
Feb 2022 Fire

My vehicle lost power while driving on the interstate. I pulled over and smoke started coming from under the hood. Flames then started approximate 10-20 seconds later. Flames consumed the vehicle for a total loss. My insurance company declared the vehicle a total loss. Toyota stated they are investigating the issue. The police and fire department were present. The loss of power happened with no warning. There was a brief flash of the check engine light followed by a low power mode warning. I had just pulled over off of the interstate. This happened within 30 seconds of the vehicle catching on fire.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Sep 2022
Dec 2021

Front windshield cracked in 2 location due to stress. No impact of any kind. West Kendall Toyota in Kendall, Miami wants me to file Insurance and have repairs done by Safelite Autoglass. This is a Toyota Manufacturers problem. The new windshield should be OEM and needs quality front camera calibration. Kendall Toyota’s phone : 305 536 3255

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Dec 2021
Dec 2021

MY CAR IS <4 YEARS OLD WITH 38,000 MILES AND WHILE DRIVING ON THE HIGHWAY I GOT A LIGHT THAT SAID LOW VOLTAGE TO ABS SYSTEM AND THEN EVERY LIGHT ON THE DASHBOARD WENT OFF. I PULLED OVER AND TURNED THE ENGINE OFF AND IT WOULDN'T RESTART. AFTER 30 MINUTES THE ENGINE RESTARTED WITH A SCREECHING SOUND FROM THE HOOD AND THEN TURNED IT OFF AGAIN. I TOOK THE CAR TO THE DEALER AND WAS TOLD THE ALTERNATOR MALFUNCTIONED

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Jul 2021
Oct 2021

The stop/start feature on the 2017 Highlander appeared to fail. In stop and go traffic, the vehicle stalled. And would not start. The vehicle started back up with a battery boost. This incident presented a danger to the person in this vehicle and other vehicles around it. The vehicle was brought to Toyota Service. They could not reproduce the issue. A fault was found in the battery, the battery was replaced. Approximately 11 days later. This vehicle came to a stop at a red light, stop/start feature engaged. The vehicle did not start back up, it stalled.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Jun 2021
Feb 2021

Factory installed running board traction points melting, sticking to shoes, trip/safety hazard as well as potential for burns

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Jul 2021
Oct 2020

BLUETOOTH DISCONNECTING

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Dec 2020
Mar 2020

I HAVE BEEN TOLD BY THE TOYOTA DEALER AS WELL AS APPLE THAT MY NEW PHONE, AN IPHONE 11 PRO, IS NOT COMPATIBLE WITH THE COMPUTER SYSTEM IN THE VEHICLE. THEY BOTH CLAIM THE OTHER NEEDS AN UPDATE, BUT NEITHER ONE HAS ANY IDEA WHEN THAT MAY HAPPEN. I CANNOT USE HANDS FREE BECAUSE THE PHONE CONTINUALLY CONNECTS AND DISCONNECTS TO THE CAR. THE SUGGESTION I GOT FROM THEM WAS TO TURN OFF MY BLUETOOTH AND NOT ALLOW THE PHONE TO CONNECT TO THE CAR. THIS SEEMS LIKE A SAFETY ISSUE WITH NO END IN SIGHT. THIS HAPPENS ANYTIME THE CAR IS ON SMD THE PHONE CONNECTS. THIS IS AN ONGOING ISSUE FROM NOVEMBER ON...

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Nov 2019
Sep 2019

WHILE DRIVING ON THE INTERSTATE, VEHICLE MOTOR STOPPED. HAD TO STEER TO THE SHOULDER OF HIGHWAY. WAS ABLE TO TURN VEHICLE ON/OFF, SEEMED TO RESET CAR. ABLE TO DRIVE. WITHIN 250 MILES OCCURRED AGAIN. THIS IS THE SECOND COMPLAINT WITH THIS VEHICLE. LAST YEAR, CAR AUTOMATICALLY DECCLERATED TO 40 MPH ON THE INTERSTATE ON CRUISE CONTROL, WOULD NOT GO ABOVE 40 MPH. VERY DANGEROUS. CAR TAKEN IN TO DEALERSHIP FOR 4 DAYS FOR QUESTS DUST ON SOME KIND OF ELECTRONIC BOARD.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Sep 2019
Sep 2019

MY VEHICLE HAS APP. 6500 MILES ON IT. THE STEERING HAS A HERKY JERKY FEELING TO IT AT TIMES AND NOW IT'S STARTED MAKING A POPPING NOISE THAT I DON'T KNOW WHERE IT'S COMING FROM OR IF IT HAS ANYTHING TO DO WITH THE STEERING. ALL THIS HAPPENS WHEN I'M DRIVING ON ANY TYPE OF SURFACE. WHEN I HAD THE TIRES ROTATED IN JUNE, I WAS NOT INFORMED OF ANY PROBLEM BUT THERE IS CLEARLY SOMETHING GOING WRONG. IT'S A LITTLE DIFFICULT STATING A STARTING TIME BUT IT HASN'T GONE AWAY.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Jan 2019
Aug 2019

THE SUNROOF IN OUR 2017 TOYOTA HIGHLANDER HYBRID JUST EXPLODED. IT WAS 80 DEGREES OUTSIDE. WE WERE DRIVING ON A PAVED, 2 LANE HIGHWAY. NO ONE ELSE WAS ON THE ROAD. THERE WAS A LOUD EXPLOSIVE SOUND. MY HUSBAND THOUGHT WE HAD BEEN SHOT; I THOUGHT THE BACK OF THE CAR HAD FALLEN OFF. WE PULLED OVER AND INSPECTED THE CAR. THERE WAS A LARGE HOLE (ABOUT 10 INCHES ACROSS) IN THE SUNROOF. SHATTERED GLASS FILLED THE INTERIOR SUNROOF COVER. THE GLASS WAS PUSHED UP, NOT DOWN LIKE YOU WOULD EXPECT IF SOMETHING HIT THE GLASS.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Aug 2019
Jul 2019

SITTING IN THE CAR WITH THE TRANSMISSION IN THE PARK POSITION, MOTOR AND ACCESSORIES OFF, THE TAILGATE OPENED ON ITS OWN SIX TIMES IN A 45 MINUTE PERIOD. EACH TIME WE CLOSED THE HATCH WITH THE BUTTON ON THE DASH. WHEN WE RETURNED HOME AND PARKED IN THE GARAGE, THE DOOR OPENED AGAIN BY ITSELF WITHIN A TWO HOUR PERIOD. ALL KEYFOBS WERE IN THE HOUSE.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Jun 2019
Jan 2019

SEVERAL INSTANCES WITH VEHICLE MOVING ON A CITY STREET LESS THAN 5 MPH AND ATTEMPTING TO MAKE A LEFT TURN INTO A SIDE STREET THE VEHICLE LOSES ALL ENGINE POWER AT THE GAS PEDAL. ATTEMPTS TO PRESS THE GAS PEDAL HAS NO AFFECT, THEN AFTER ABOUT 5-8 SECONDS THE VEHICLE RESPONDS TO THE GAS PEDAL AND STARTS MOVING. I HAVE HAD THE SAME PROBLEM WHEN MOVING SLOWLY ON A CITY STREET AND ATTEMPTING TO CHANGE LANES, WHILE IN THE MIDDLE OF THE LANE CHANGE THE VEHICLE LOSES ALL POWER FOR 5-8 SECONDS AND THEN WILL START TO RESPOND TO THE GAS PEDAL. THEN RESPONDS TO THE GAS PEDAL. THIS IS POTENTIALLY A VERY DANGEROUS SITUATION AND AN ACCIDENT WAITING TO HAPPEN AS I'M UNSURE IF THE CAR WILL GO OR NOT WHEN THIS OCCURS. I HAVE HAD THE VEHICLE BACK TO TOYOTA'S SERVICE DEPARTMENT TWO TIMES FOR THIS PROB LEM AND THEY REPEATEDLY TELL ME THAT THEY CAN NOT DUPLICATE THE PROBLEM AND THAT THE VEHICLE IS OPERATING NORMALLY.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Jan 2019
Nov 2018

AS I WAS DRIVING ON THE FREEWAY I HEARD A LOUD BANG THERE WERE NO VEHICLES AROUND ME AT THE TIME AND NOTHING HAD HIT MY VEHICLE, I THEN HEARD FALLING GLASS PIECES AND WIND AND REALIZED MY SUNROOF HAD BEEN SHATTERED. UPON INSPECTION IT WAS EVIDENT THAT THE SUNROOF HAD EXPLODED AS IT WAS PUSHED OUTWARD AND CRACKED FROM ONE SIDE TO THE OTHER IN MULTIPLE AREAS.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Oct 2018
Oct 2018

TWICE IN THE SPAN OF 1 YEAR AND 6 MONTHS OWNED CAR FOR 2 YEARS 1ST- SHATTERED WINDSHIELD- GLASS CAME INSIDE THE CAR OF HYLANDER WHEN ROCK HIT WINSHIELD- ONLY 1 YEAR OLD. CAR WAS IN MOTION ON A CITY ROAD SPEED LIMIT 35 MPH 2ND TIME: SHATTERD WINSHIELD 1 YEAR 3 MONTHS LATER FROM ANOTHER ROCK. THE CAR WAS IN MOTION ON A CITY STREET SPEED LIMIT 45 MPH

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: May 2018
Sep 2018

THIS VEHICLE DOES NOT ALARM ON PEOPLE WALKING BEHIND THE VEHICLE WHEN BACKING OUT OF A PARKING SPOT IN A PARKING LOT. IT ALSO DOESN'T ALARM ON A VEHICLE BACKING TOWARDS YOU DIRECTLY BEHIND THE VEHICLE. THE VEHICLE WAS IN REVERSE JUST MOVING OUT OF MY PARKING SPACE, IT HAPPENED TWICE RECENTLY. IT IS AN UNUSUAL SITUATION WHICH IS WHY I HAVEN'T REPORTED IT EARLIER. THE CAR WAS IN REVERSE.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Sep 2018
Sep 2018

2017 HIGHLANDER LIMITED. 11,800 MILES. OVER THE LAST 30 DAYS THE VEHICLE HAS HAD 3 SIMILAR EVENTS OF VEHICLE HESITATION OR STUMBLING FROM A FULL STOP, WHEN APPLYING FULL ACCELERATOR PEDAL TRAVEL. THE VEHICLE SEEMS TO ACCELERATE NORMALLY FOR A SECOND OR TWO, THEN JUST SEEMS TO HANG AT 5-10 MPH. PUMPING THE ACCELERATOR PEDAL QUICKLY FULL UP, FULL DOWN MAY HAVE FIXED THE PROBLEM, I'M NOT REALLY SURE, BUT THAT IS WHAT I DID.THE VEHICLE OPERATES NORMALLY AFTER THAT.IN THE LAST AND MOST FRIGHTENING EPISODE, I WAS AT A STOP,ON A SIDE STREET WAITING TO TURN ONTO A FRONTAGE ROAD WHERE TYPICAL SPEEDS ARE 60 MPH. I PRESSED THE ACCELERATOR PEDAL FULL DOWN TO THE FLOOR AND TURNED ONTO THE FRONTAGE ROAD. THE VEHICLE SEEMED TO ACCELERATE NORMALLY FOR 1-2 SECONDS, THEN AS BEFORE, JUST STAYED AT 5-10 MPH WITH A CAR COMING UPON MY REAR AT 60 MPH. FORTUNATELY FOR ME HE WAS ABLE TO CHANGE LANES AND AVOID RUNNING INTO ME. I PUMPED THE ACCELERATOR PEDAL AS DESCRIBED. THE VEHICLE THAN RESPONDED NORMALLY. I DON'T REMEMBER IF THE VEHICLE WAS IN POWER OR ECONOMY MODE. I TYPICALLY PUT IT INTO POWER MODE BEFORE ENTERING THE HIGHWAY (WHICH I WAS ABOUT TO DO ON THE FAR SIDE OF THE FRONTAGE ROAD) IF I REMEMBER. AS YOU MAY IMAGINE THIS LAST EPISODE LEFT ME QUITE DISTURBED. I ALWAYS USE REGULAR GRADE GASOLINE FROM TOP NAME GAS STATIONS. THESE EVENTS HAPPENED WITH DIFFERENT TANKS OF GAS FROM DIFFERENT STATIONS. I TOOK THE VEHICLE TO THE DEALERSHIP. THEY WERE NOT ABLE TO READ ANY ERROR CODES FROM THE COMPUTER, AND WERE UNABLE TO REPEAT THE PROBLEM IN A TEST DRIVE. THEY HAVE ESCALATED THE CASE TO THE TOYOTA ENGINEERING TEAM.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Dec 2018
Jul 2018

"TAKATA RECALL" WHILE DRIVING BACK HOME WHILE I WAS DRIVING ON THE 5 SOUTH FREEWAY HEADING BACK TO LOS ANGELES FROM NEWHALL CA, THE WARNING, THE ABS, THE CRUISE CONTROL AND THE TRACKING CONTROL LIGHTS LID ON MY DASHBOARD ALL AT THE SAME TIME, SCARE ME SINCE I WAS DRIVING WITH MY CHILDREN I DID NOT KNOW IF MY CAR WOULD ALL OF SUDDEN TURN OFF , BUT ONCE I GOT HOME I PARK AND RETURN BACK TO CHECK IT 30 MINUTES LATER TURN THE CAR ON AND THE LIGHTS WHERE STILL THERE I TURN THE CAR BACK OFF AND THIS MORNING THEY WHERE NO LONGER THERE I CALLED THE DEALER BUT THEY SAID THEY CANT NO LONGER DO ANYTHING BUT DO THE 5 POINT CHECK SINCE THE LIGHTS ARE NOT THERE FOR THEM TO SEE WHAT IS WRONG THE CAR OR WHY THE LIGHTS LID IN THE DASHBORAD.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Jul 2018
Dec 2017

WHILE DRIVING 60 MPH ON AN INTERSTATE, MY SUNROOF JUST EXPLODED FOR NO REASON.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Dec 2017
Nov 2017

WINDSHIELD REPLACED AFTER A CRACK. WINDSHIELD COMPANY AND TOYOTA DEALER COULD NOT RECALIBRATE FRONT CAMERA. LANE WARNING SYSTEM AND FRONTAL COLLISION AVOIDANCE SYSTEMS NOT WORKING. DRIVING WITH WARNING LIGHTS ON DASH. WINDSHIELD MOUNTED CAMERA SAFETY SYSTEMS IS A BAD IDEA. THE NEED FOR WINDSHIELD REPLACEMENT MAY OCCUR TO ANYONE. IT SHOULD NOT BE THIS COMPLICATED TO RECALIBRATE THE CAMERA. SO NOW I HAVE AN EXPENSIVE VEHICLE THAT IS SUPPOSED TO BE KEEP ME SAFE- EXCEPT THAT THE SAFETY SYSTEMS ARE NOT WORKING.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Nov 2017
Nov 2017 Crash

VEHICLE HAD A STRAIGHT FRONTAL COLLISION WITH THE END OF A GUARDRAIL ON A HIGHWAY BETWEEN 30-40 MPH. VEHICLE IS EQUIPPED WITH A COLLISION AVOIDANCE RADAR SYSTEM BUT THE SYSTEM DID NOT ENGAGE. THE SYSTEM DID NOT AUTOMATICALLY BRAKE AS IT SHOULD HAVE.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Nov 2017
Oct 2017

I WAS TRAVELING EAST AT 65 MILES PER HOUR ON INTERSTATE I64 IN ILLINOIS WHEN A VERY LOUD BOMB, LIKE A SHOT GUN SOUND OCCURRED IN MY CAR. WE WERE THEN COVERED WITH THE SHATTERED GLASS FROM THE SUNROOF SHATTERING AND GLASS WAS BLOWN INSIDE THE VEHICLE AND OUT. WE WERE NOT HIT WITH ANY OBJECT, IT EXPLODED FROM THE INSIDE OUT. THE GLASS WAS ACTUALLY PUSHED UP TO THE SKY. THE EXPLOSION LEFT A 14 INCH HOLE IN MY SUNROOF.

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Sep 2017
Sep 2017

THE VEHICLE IS DESIGNED TO CONTINUE TO CHARGE THE BATTERIES EVEN AFTER THE KEY IS NO LONGER IN THE PROXIMITY OF THE VEHICLE. THIS COULD RESULT IN A SAFETY ISSUE WHEN THE VEHICLE IS PARKED IN A GARAGE - GENERATING CO AND ALSO POTENTIALLY OVERHEATING. PROPOSE THE VEHICLE CONTROL LOGIC WILL SHUTDOWN THE VEHICLE AFTER A DESIGNATED PERIOD FOLLOWING THE KEY NOT BEING IN PROXIMITY. (IT MAKES LITTLE SENSE FOR THE VEHICLE TO CONTINUE TO OPERATE IF IT HAS BEEN STATIONARY FOR AN EXTENDED PERIOD OF TIME WITHOUT THE KEY IN PROXIMITY). SUITABLE LOGIC COULD BE INSTALLED FOR THE DRIVER TO OVERRIDE IF REQUIRED (IN THE CASE OF A BREAKDOWN, STRANDED IN INCLEMENT WEATHER ETC.).

Type: Vehicle, Vehicle: 2017 TOYOTA HIGHLANDER, Manufacturer: Toyota Motor Corporation
Incident: Apr 2017

Trend Over Time

Complaints by year

Quick Summary

The 2017 Toyota Highlander has 24 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.