2018 Toyota Highlander UNKNOWN OR OTHER

Transmission just started shifting extremely hard between first and second gear. Turning snow mode on stops the shifting problem so I know it’s an internal issue with the transmission. The Highlander XLE only has 67,748 miles. Way to early for a transmission issue

Three weeks ago, I took my vehicle to Fred Haas Toyota Dealer in Spring, TX and they informed me that my driver axle needed replacement. My service advisor has now given me three ETAs on when the part will be delivered. Today, he mentioned that there is a nationwide back order on the part and suspects that many highlanders are experiencing the same problem

I have noticed that the car makes a knocking sound when stopped at signals or in heavy traffic. I have taken my 2018 Highlander LTD many times to the dealer and they cannot hear it nor find anything under the car. This has been going on since I took delivery. The service manager said it might be a bearing going out or a loose bracket (I do not know which bracket he was referring to one as he wasn't sure which bearing). He said just to wait and see if anything else more serious develops...this sounds potentially dangerous to me. The knocking noise still persists to this day.

The windshield in our 2018 Highlander suffered three cracks before we finally had the windshield replaced. According to the company that performed the repair, we are one of many Highlander customers that have had these issues. We know that rocks were the cause, but the number of incidents appear to be higher than normal. To avoid having another problem, we added a protective coating to our windshield at an additional cost of $600. We assume this to be one of many incidents, and want it to be known that this appears to be a defect in glass specification and/or manufacturing.

OUR SUNROOF GLASS "EXPLODED" SUDDENLY WHILE DRIVING STRAIGHT ON A SMOOTH ROAD - NO ROCKS OR DEBRIS AROUND AND NORMAL COOL WINTER DAY ~25F. DRIVING 70MPH ON MAINE I295 AT NOONTIME. WE HAD BEEN DRIVING FOR TWO HOURS PRIOR TO THIS EVENT ALSO IN GOOD WEATHER AND GOOD ROAD CONDITIONS. SOME GLASS BLEW OUTWARDS, AND MANY PIECES FELL ONTO THE PROTECTIVE COVER WHICH FORTUNATELY WAS CLOSED. WE EVENTUALLY SLID THE COVER OPEN TO LOOK UP AND DISCOVERED WHAT HAPPENED.

AS MY HUSBAND WAS DRIVING WITH THE SUNROOF CLOSED (THE GLASS AND MATERIAL PART). HE HEARD A LOUD EXPLOSION. IT WAS THE SUNROOF IMPLODING. HE OPENED THE MATERIAL PART AND GLASSED RAINED DOWN. THERE WAS NO OBJECT THAT FELL DOWN, TO SHOW IT WAS HIT. ALSO, NO MARK FROM THE INSIDE TO INDICATE IT WAS HIT FROM INSIDE THE CAR. THIS TOOK PLACE WHILE MY HUSBAND WAS DRIVING ON THE 794 BRIDGE IN MILWAUKEE, WI.

PRE COLLISION SYSTEM AS ADVERTISED DOES NOT FUNCTION. IT DOES NOT WARN NOR SELF BRAKE FOR IMMINENT COLLISIONS WITH VEHICLES NOR PEDESTRIANS SHOULD DRIVER FAIL TO REACT MANUALLY IN TIME. SELF TESTS USING LARGE CARDBOARD BOXES HAVE VERIFIED THIS. TOYOTA REFUSES TO REMEDY PROBLEM NOR RECOGNIZE OWNER TEST. NON FUNCTIONAL SINCE NEW, 5/2/18. SEVERAL DEALERS AND TOYOTA CUST. SERVICE CONTACTED & COMPLAINT IGNORED. ALL INSTANCES VEHICLE IN MOTION ON PUBLIC ROADWAYS. BOX TEST IN MOTION IN PARKING LOT.

MY BLUETOOTH KEEPS TURNING OFF SO I AM NOT ABLE TO USE MY PHONE HANDSFREE

BLUETOOTH CONNECTIVITY DOES NOT WORK FOR OWNERS OF IPHONE 11 PRO MAX WITH THIS MAKE MODEL AND YEAR OF VEHICLE. I HAVE CONTACTED BOTH APPLE AND TOYOTA TO TRY TO RECTIFY THIS ISSUE, AS IT DIRECTLY IMPAIRS THE SAFE DRIVING OF THIS VEHICLE DUE TO NO ACCESS TO THE HANDS FREE FEATURES. I HAVE COMPLIED WITH EACH COMPANY'S DIRECTIVES AND NOTHING HAS CORRECTED THE ISSUE. I AM BEING TOLD BY APPLE THAT TOYOTA NEEDS TO UPDATE ITS BLUETOOTH SOFTWARE, AND BEING TOLD BY TOYOTA THAT IT IS AN APPLE ISSUE. I AM TIRED OF THE RUN AROUND AND I WANT THIS FIXED.

THE REAR SUNROOF ON OUR CAR SHATTERED FOR NO APPARENT REASON ON 8/24/19 WHILE WE WERE DRIVING ON THE FREEWAY (I-15 IN NORTHERN UTAH, AROUND 8PM). THERE WAS NO EVIDENCE OF AN IMPACT FROM A FOREIGN BODY WHEN WE WERE ABLE TO PULL OFF AND INVESTIGATE. INITIALLY THE GLASS WAS CRACKED BUT INTACT, BUT WHEN WE CONTINUED DOWN THE ROAD, THE PIECES STARTED FALLING INTO THE CLOTH COVER. WE CONTACTED OUR LOCAL TOYOTA DEALER TODAY (8/26/19) AND THE SHOP MANAGER TOLD MY HUSBAND THAT THIS WAS THE SECOND INCIDENT HE'D HEARD OF WITH A 2018 HIGHLANDER THIS MONTH.

WHILE DRIVING INTO GRAND TETON NP OUR HIGHLANDER'S SUNROOF EXPLODED LOUDLY IN WHAT APPEARED TO BE A SPONTANEOUS FASHION. NO SIGN OF A ROCK OR OTHER ROAD DEBRIS WAS SEEN OR FOUND. FORTUNATELY, OUR SUN SHADE WAS CLOSED AND WE WERE NOT SHOWERED WITH GLASS. WE WERE TRAVELING ABOUT 45MPH AND THE WEATHER WAS SUNNY AND MILD AT ABOUT 68 DEGREES.

MUSTY SMELL IN THE VEHICLE SINCE NOVEMBER OF 2018, VEHICLE BROUGHT TO DEALERSHIP EARLY APRIL 2019 WITH NO RESOLUTION. VEHICLE RETURNED TO DEALERSHIP EARLY MAY 2019. WATER FOUND UNDER PASSENGER CARPET ALONG WITH MOLD. ADVISED BY TOYOTA NO DEFECTIVE PARTS AND THERE IS NOTHING THEY CAN DO.

AFTER CAR HAS BEEN DRIVEN, IS OFF AND SITTING IN LOCKED GARAGE AFTER ABOUT 2 HOURS A LOUD BUZZING SOUND CAN BE HEARD WHICH EVENTUALLY CHANGES TO A LOW SEMI BUZZING (ALMOST LIKE A COMPUTER DOWNLOADING AND A FAN TO COOL IT DOWN). I'VE CONTACTED THE SERVICE DEPARTMENT AND LEFT A DETAILED MESSAGE, BUT NO RESPONSE. I'M AWARE OF CYBER SECURITY, AND SINCE MY HUSBAND WORKS FOR DOE (WAPA), IT WORRIES ME. MY HUSBAND ALTERNATES WEEKLY ON DRIVING THE HIGHLANDER OR THE 2000 TACOMA. WHEN HE DOESN'T DRIVE THE HIGHLANDER THERE IS NO NOISE, WHEN HE DOES THE BUZZING SOUND HAPPENS. THIS IS TOO COINCIDENTAL. IS THIS NORMAL? THE SOUND APPEARS LOUDEST BY THE RIGHT REAR WHEEL WELL. IT NORMALLY HAPPENS AFTER 11:00 P.M. AND COMPLETES BEFORE 11:30 P.M., HOWEVER, OVER THE PAST 4 DAYS THE SCHEDULE HAS CHANGED. TONIGHT IT RAN FROM 8:00 P.M. TO 8:35 P.M. WHAT IS GOING ON WITH OUR NEW VEHICLE? IS IT SAFE FOR MY HUSBAND TO DRIVE?

DURING THE WINTER OR WHEN THE ROAD IS WET OR MUDDY, THE RADAR CONTROLLED CRUISE CONTROL , AND OTHER SAFETY FEATURES SHUT DOWN. THIS RESULTS IN DANGER TO THE PASSANGERS WHO ARE TOLD ON THE IN DASH SCREEN TO STOP AND CLEAN THE SENSORS. MY BACK UP CAMERA WAS CLOUDED AND DID NOT SHOW A CAR BEHIND ME AND I BACKED INTO IT RESULTING IN COSTLY REPAIRS.

I BOUGHT A 2018 TOYOTA HIGHLANDER FROM A DEALERSHIP BRAND NEW APPROXIMATELY ONE MONTH AGO. THE CAR HAS LESS THAN 1500 MILES ON IT. I WAS DRIVING ON THE FREEWAY AND MY REAR PASSENGER TIRE BLEW OUT. THERE IS A HOLE IN THE TIRE. THERE IS NO OBJECT IN THE TIRE AND I DIDN'T SEE ANYTHING THAT I RAN OVER. THERE IS NO DAMAGE TO THE BODY OR THE TIRE WELL.

I HAD JUST MADE A LEFT HAND TURN. I WASN'T GOING MORE THAN 40 MPH. I DIDN'T HAVE ANY CARS NEXT TO ME OR IN FRONT OF ME WHEN I HEARD A LOUD EXPLOSION. I PULLED OVER BECAUSE I ASSUMED SOMETHING HIT MY CAR, BUT DIDN'T SEE ANY BODY DAMAGE. I STARTED DRIVING AGAIN AND COULD HEAR AIR COMING IN LIKE A WINDOW WAS DOWN WHEN I REALIZED IT WAS COMING FROM MY SUNROOF. I PULLED BACK THE SUN SHADE TO LOOK AT THE SUNROOF WHEN I SAW MY SUNROOF WAS SHATTERED. I PULLED OVER AGAIN TO LOOK AT IT AND DIDN'T SEE ANY ROCK OR OBJECT THAT WOULD HAVE BROKEN THE SUNROOF. THE SUNROOF HAD A HOLE AND THE GLASS WAS SOLDERED THROUGHOUT. IT ACTUALLY EXPLODED ON OWN.

THE BLIND SIDE MONITOR, BSM, ON THE PASSENGER SIDE DOES NOT WORK! IT DOES NOT CONSISTENTLY DETECT LARGE SEMI-TRUCKS, LARGE PICKUP TRUCKS, SOME SUV VEHICLES AND RANDOM CARS. THE BSM ON THE DRIVER'S SIDE OF THE VEHICLE WORKS VERY WELL. I HAVE BEEN TOLD BY THE TOYOTA DEALERSHIP THAT THIS IS HAPPENING TO 2018 COROLLA'S AND ALSO THE HIGHLANDER. THIS IS VERY DANGEROUS SINCE THE SYSTEM DOES NOT SHOW A LARGE VEHICLE IN YOUR BLINDSPOT AS ADVERTISED AND COULD LEAD TO A SERIOUS ACCIDENT. I PRESENTED THE SERVICE DEPARTMENT OF TOYOTA VIDEO FILES SUBSTANTIATING BY CONCERNS AND THE IMMEDIATELY CALLED FOR A TOYOTA CORPORATION FTS WHO REQUESTED MY VEHICLE FOR THEIR REVIEW. THE SERVICE MANAGER STATED THAT THEY DID INDEED REPLICATE THE FAILURE MODE WITH THE TOYOTA CORPORATION REPRESENTATIVE BUT THE TOYOTA REPRESENTATIVE SAID THE SYSTEM IS WORKING AS DESIGNED! SO TOYOTA HAS A BSM THAT WILL NOT SENSE A SEMI-TRUCK IN YOUR BLIND SPOT ON THE PASSENGER SIDE BUT WILL ON THE DRIVE SIDE. I PERCEIVE THAT TO BE A PROTECT TOYOTA LIABILITY RESPONSE NOT A SAFETY ISSUE FOCUS. I HAVE SEVERAL VIDEO FILES DOCUMENTING THE BSM NOT WORKING WHICH I WOULD BE WILLING TO SHARE. THE FILES ARE MOV FORMAT AND NOT A FORMAT LISTED AS UPLOAD ABLE IN YOUR SYSTEM. THE BSM MONITOR HAS NOT WORKED APPROPRIATELY SINCE I PURCHASED THE VEHICLE MARCH 8, 2018. THE DENIAL BY THE TOYOTA FTS WAS WEDNESDAY, JULY, 18, 2018.

ON JUNE 11, 2018 I WAS DRIVING MY 2018 TOYOTA HIGHLANDER (THAT WAS PURCHASED ON JANUARY 31, 2018) ON I-40 NEAR BURLINGTON, NC WHEN THE MOONROOF ON MY CAR SUDDENLY SHATTERED. I HAD THE VISOR CLOSED ON THE MOONROOF SO NO GLASS ENTERED THE CABIN. THE ENTIRE MOONROOF SHATTERED AND THERE WAS A HOLE TOWARDS THE REAR OF THE MOONROOF. IT WAS A CLEAR DAY AND THE PAVEMENT WAS LEVEL. I DID NOT SEE ANY OBJECTS FROM THE ROAD APPROACH MY CAR PRIOR TO THE MOONROOF SHATTERING. LATER THAT DAY I TOOK THE VEHICLE TO MY CAR DEALER AND WAS TOLD THAT IT LOOKED LIKE AN IMPACT HAD CAUSED THE MOONROOF TO SHATTER. I HAD THE MOONROOF REPAIRED BY THE DEALER AT A COST OF $968. I LEARNED FROM RESEARCH ON THE INTERNET THAT THERE HAVE BEEN NUMEROUS INCIDENTS OF SHATTERING SUNROOFS/MOONROOFS INVOLVING MULTIPLE MANUFACTURERS. I REPORTED THE SITUATION TO TOYOTA'S NATIONAL CUSTOMER SERVICE CENTER. I EXPRESSED MY CONCERN ABOUT HOW THE MOONROOF CAN SHATTER ON THE SUNROOF WHEN I DID NOT SEE ANYTHING THAT COULD HAVE CAUSED THAT TYPE OF DAMAGE AND THAT I WAS AWARE THAT TOYOTA AND OTHER MANUFACTURERS HAD EXPERIENCED PROBLEMS WITH SUNROOFS/MOONROOFS. I PROVIDED PHOTOGRAPHS OF THE MOONROOF. AFTER INITIAL BEING TOLD THAT MY SITUATION WOULD BE HANDLED AT NO CHARGE TO ME, I WAS DIRECTED TO A CUSTOMER SERVICE REPRESENTATIVE WHO I WAS TOLD WAS SPECIFICALLY ASSIGNED TO ADDRESS THESE TYPES OF CLAIMS. THAT REPRESENTATIVE ADVISED ME THAT THE MOONROOF SHATTERING WAS CAUSED BY AN "OUTSIDE INFLUENCE" AND THAT TOYOTA WAS NOT RESPONSIBLE FOR FIXING THE MOONROOF. HE FURTHER ADVISED THAT THERE WAS NO "PROGRAM" IN EXISTENCE THAT WOULD ALLOW MY VERHICLE TO REPAIRED AT NO CHARGE TO ME. I ASKED THE REPRESENTATIVE IF TOYOTA'S POSITION WAS THAT THE MOONROOF WAS FUNCTIONING PROPERLY WHEN IT SHATTERED BASED ON SOME UNKNOWN AND UNDEFINED "OUTSIDE INFLUENCE" AND I WAS THAT IT WAS NOT THE CASE.

I WAS DRIVING ON A ROAD WITH TWO LANES SOUTHBOUND. NO ONE WAS IN FRONT OF ME IN EITHER LANE. A CAR WAS IN THE PROCESS OF MAKING A RIGHT TURN FROM THE SHOULDER. IT WAS NOT ON THE HIGHWAY NOR WAS IT HEADED BACK TOWARD THE HIGHWAY. THE PRE-COLLISION SYSTEM ATTEMPTED TO BRING ME TO A SCREECHING HALT WITHOUT WARNING AND FOR NO APPARENT REASON. I SUDDENLY WENT FROM 65 MPH TO ABOUT 20 MPH. FORTUNATELY, THERE WAS NO ONE BEHIND ME. THEY WOULD HAVE BEEN AS SHOCKED AS I WAS BY THE ACTION OF MY VEHICLE AND PROBABLY WOULD HAVE REAR-ENDED ME.

SUNROOF EXPLODED WHILE DRIVING ~ NO INCIDENT OF FLYING DEBRIS

PCS (PRE COLLISION SYSTEM) AND PEDESTRIAN DETECTION SYSTEM DO NOT FUNCTION AS ADVERTISED BY THE MANUFACTURE AND ASSURED BY THE DEALER. THERE IS NO INDICATION OR ANY EVIDENCE THAT SUCH A SYSTEM EXISTS IN THE CAR. THEREFORE, IT GIVES YOU A FALSE SENSE OF SECURITY.

I WAS TRAVELING ON HIGHWAY 78 BY STONE MOUNTAIN AND HEARD A LOUD BANG. THE CAR BEHIND ME SIGNALED TO ME TO STOP. HE SAID SOMETHING FLEW OFF MY CAR AND HIT HIS WINDSHIELD. I COULD NOT IMMEDIATELY FIGURE OUT WHAT HAD HAPPENED. I DECIDED TO LOOK AT THE SUNROOF AND DISCOVERED THAT IT HAD SHATTERED. THIS HAPPENED ABOUT 11:30 PM THE SAME DAY I BOUGHT THE CAR.