2021 Toyota RAV4 UNKNOWN OR OTHER

I was driving down the highway alone at speed limit, with no traffic in front of me. My sunroof, which was closed, exploded without warning. It was literally like a gun going off when this occurred. I curled up in a ball in my seat but did not jerk the steering wheel. The interior of the car was covered in small and larger glass shards. I stopped to examine the damage and found that the sunroof had exploded up like it had been under some kind of pressure. Later, when I arrived at my destination, I found many accounts online of the same "explosion" occurring in the 2021 rav 4 hybrid model like mine. In addition to the reported incidents, I found this; "Is There a Problem with the Sunroof in the 2021 Toyota RAV4? There certainly is a problem with the 2021 Toyota RAV4 sunroof. Multiple owners of 2021 Toyota RAV4s, including the Hybrid and Prime, have complained to the National Highway Traffic Safety Administration (NHTSA). They say their sunroofs (or moonroofs) explode spontaneously without any impact. When this happens, the glass shatters, which is a safety issue. However, Toyota appears to be disregarding the issue. There are several reports by owners stating that dealers refuse to help. Instead, they tell them to contact their insurance companies." It seems there was a class action lawsuit filed or being put together in 2023 but I do not know the status or result. I have exhausted talks with Toyota after paying $600 for their defective glass to be replaced. They refuse to accept responsibility. This is incredibly dangerous because of the explosion that occurs and because of the tiny slivers of glass that could blind the occupants. I question how many accidents may have actually occurred because of the blast and/or the flying glass shards. A normal reaction would be to jerk the wheel and its a surprise that I didn't. Now I am $600 out of pocket for replacing defective glass and have zero assurance that this won't occur again in the future. Thanks for your help

I was driving for less than 5 minutes when my sunroof exploded and shattered out of nowhere. My safety was put at risk for several reasons - 1) it sounded like a gun shot had come at me while I was operating the vehicle which was extremely startling. 2) Glass could have shattered all over me and affected my sight on the road. 3) I had to pull over on a busy road not knowing where glass was in my car. 4) This happened due to NO impact, out of NOWHERE.

I was driving on the highway and my panoramic moonroof spontaneously shattered. It sounded like a gunshot and I didn't realize what had happened until I was able to pull over and examine my car several minutes later. I was very shaken up from the noise and knowing something was wrong with my vehicle but not knowing what happened. As far as I know I didn't have anything hit my vehicle/sunroof and I was driving on a stretch of road with no tree cover at the time. I had the inside sliding part of the moonroof closed so all of the broken glass was contained in there, but if it had been open the broken glass would've fallen all over my head while driving. When looking up information on this online I can see that several people have had similar issues and there looks to be a class action lawsuit in progress about this problem. https://lemberglaw.com/class-actions/gamez-v-toyota-motor/ The sound of the glass shattering was alarming in itself, and also any glass on the roof needs to be laminated to reduce the risk of accidents caused by glass falling on people if they don't have the inside slider closed to catch it.

The contact owned a 2021 Toyota Rav4. The contact stated that his wife had just parked the vehicle in front of the business and was about to move the shift gear lever to park(P), when the vehicle accelerated independently, jumped the cement parking block, and crashed into a tree, where it came to a stop. None of the air bags were deployed. The contact suffered minor injuries; had a bruise on the right breast, back pain, chest pain, and lower neck pain that did not require medical attention. The police were not notified. The vehicle was towed to a collision center, and the insurance company then towed to vehicle to another collision center where the vehicle was declared a total loss. The manufacturer was not made aware of the failure. The failure mileage was 23,000.

While driving on the freeway at normal speed, the glass sunroof shattered. There were no other cars around and we were out in the open, not driving under an overpass or anything. It was an 80 degree day, sunny and not windy.

This is an online complaint because the manufacturer has failed to remedy the safety recall for the Occupant Classification System (OCS) in a timely manner. The recall was announced in December 2023 and they still don’t have a remedy - this is unacceptable because in a crash, the airbag may not deploy and there is a risk of injury.

The glass panel of my 2021 Toyota RAV4 sunroof blew out, shattering explosively, sounded like a rifle shot going off, into hundreds of pieces of small bits of glass while traveling on a smooth interstate highway with no other vehicles in close proximity. If the interior solid panel had not been closed, I would have been showered with all the small glass particles while traveling at 65 mph. I have not been able to reproduce the shattering of the glass. I did not go to the dealer because there is hardly anything left to examine. I have read the failure of Toyota sunroofs have been reported on other models previously. The damaged sunroof has only been examined by a body shop to do an estimate of the cost of the repair. There was no warning, or symptoms of the impending failure of the glass. The vehicle only has about 22, 500 miles of use.

The air conditioning system did not blow cold air. The temperature in the car rose quickly without the AC working. The dealer services recharged it and tried to find leaks, but did not find them. Dye was added and I need to go back to the dealer if warm air is blown again. Recently I’ve heard AC issues from other drivers too about this model of Toyota cars.

Sold as a certified vehicle and does not meet criteria or certified performance. Cyberstalkers by the use of Unauthorized Wifi screw cameras installed by Toyota employee in the mount of the rear view mirror. Unauthorized GPS tracker installed by Toyota employee and attached to the undercarriage of the vehicle. Unauthorized Wifi screw camera installed by Toyota employee located interior of the front grill of the Vehicle.

The steering warning light comes on in stopped traffic. It goes back off after starting to drive again. I have had the car checked 2 times and everything checks out fine with no error codes. It also says voltage abnormally steering power low when the warning light comes on. The battery power was also checked at the auto shop and is fine. It has happened multiple times over the past couple months.

What component or system failed or malfunctioned, and is it available for inspection upon request? The air conditioning condenser was damaged due to impact from a rock, resulting in a loss of cooling function. The damaged condenser is still installed in the vehicle and is available for inspection upon request. • How was your safety or the safety of others put at risk? The damage to the air condenser caused the air conditioning system to stop functioning, which posed a potential safety risk by reducing visibility due to fogging of windows and contributing to driver fatigue or discomfort during hot weather conditions. • Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue was confirmed by a certified service center. Upon inspection, they verified that a rock had punctured the air condenser, causing refrigerant loss and disabling the air conditioning system. • Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The damage has been inspected by an independent service center. It has not yet been inspected by the manufacturer, police, or insurance representatives, but it is available for review if needed. • Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or messages appeared. The first symptom was a noticeable loss of cool air from the vents, which occurred immediately following the incident with the rock. Every mechanic I talk to says they see this all the time. Clearly this is a design flaw and should be a recall. This vehicle is supposed to be an off roading vehicle. How do rocks even get there and damage it? I have to use my insurance to cover this claim as my warranty won’t cover this damage.

On [XXX] I discovered and reported the unauthorized and unlawful installation of a wifi screw spy camera in my vehicle to Officer Palamcci from the Danvers Police Station located in Danvers, Ma. The WiFi Screw spy camera is discreetly installed in my vehicle. Which was recently purchased at IRA Toyota Danvers, M. The WiFi screw spy camera installed by a Toyota employee has the presence of a LED in the center of the black WiFi screw which is currently screwed inside the mount of the rear view mirror. This is in violation of Toyota’s Code of Conduct safe practices and procedures and privacy laws and regulations. I have submitted the criminal complaint to the FBI, Danvers Police station, Woburn Toyota and Woburn Police Station. CC: The National Highway Traffic Safety Administration INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The power lift gate started malfunctioning maybe six months after I purchased the car new. I brought it to Toyota two or three times and they cannot replicate it because it’s a random occurrence. It will either not open and beep open an inch and beep. open foot and beep , there are no recalls. I’ve been told it happens to other people and for some reason Toyota is unable to fix this. It is very frustrating and it has been happening on a brand new car. Also, there seems to be some defect where mice are nesting and getting in to the car into the cabin air filter in quite a few Toyota models. This needs to be rectified also.

Today, July 17, 2024, I received a text message from Toyota of Glendale: "There is a safety recall on your Toyota. Please call to schedule an appointment." I called Toyota of Glendale a few minutes after I had received the text message to make the appointment. However, the representative informed me that I could not make an appointment, because there still is no remedy for a possible airbag failure. They were not able to give me more specific information, so they referred me to the "Toyota Customer Experience Center" (800) 331-4331. There the representative was also unable to give me satisfactory information, except that there was a problem with the airbags and no remedy was available yet. I was told "the airbag(s) may not deploy as they are supposed to”. Regarding my obviously very justified concern that in case my vehicle gets into an accident and the airbag does not deploy, the representative continued to repeat that there was no remedy yet. I would be informed via a letter or other means once the remedy becomes available. I am completely shocked that in case of an accident there might be a problem with an airbag and Toyota can take all the time in the world to find a remedy for it. How is the possible? Something has to be done immediately about this obviously life-threatening situation.

This not problem

Vehicle loses traction regularly. In dry conditions, on paved roads, almost always when using the brakes. Vehicle is AWD and traction control loss is happening more and more often even on small bumps. I alerted Toyota to this issue, there are many others in online forums who have also alerted to this issue, however Toyota takes no responsibility. Issue happens every day. Videos have been shared with Toyota

Sunroof shattered suddenly while driving down a freeway. It sounded like an explosion, and my passenger riding and I were concerned it was gunshots when we slightly moved the sun shade cover, we realized it was the exploded sunroof. There have been no prior incidents or found debris anywhere that could have caused the sudden explosion of the glass. We had some glass fell on us , and if not for the sun cover blocking us from harm, we could have been seriously injured .

I don’t know if this is a safety issue, but it is an issue with my car and others with this type of vehicle. The lift gate does not always open. It makes no difference if you use the inside button the outside button or the key fob. It will either open about an inch just enough to unlock it or it will open about 6 inches and then it will stop and beep it has to be manually closed and try again anywhere from 1 to 5 times to get it open. There is no rhyme or reason as when it happens. I’ve taken it to the dealer two times and they tell me they have to replicate the problem at the dealership but of course it doesn’t happen there. I’ve also written to Toyota company and all they tell me to do is reset liftgate. I have done this about five times it does not help. It’s obviously an electronic or something else problem that Toyota is not addressing. if I am contacting the wrong place and there was somewhere else to make consumer complaints. Please let me know.

The Glass sunroof spontaneously exploded while driving.

The sunroof on my 2021 RAV4 hybrid exploded as I was driving to work today, October 26, 2023. I've already reported the incident to my insurance provider and started to file a claim. Hopefully it will get fixed soon. The explosion startled me because I was driving on the freeway at 65 mph. I stopped onto the emergency lane to check around my vehicle and to my surprised, I didn't see anything amissed. I thought it was my tire. I continued driving because I didn't want to be late for work. As I continue to drive, I heard noises above my head. When I arrived at work and parked, I check my roof to discover my sunroof was shattered. Is there a recall for the sunroof exploding?

My vehicle leaks water after it’s gone through the car wash or when there’s heavy rains.

I had three incidents since I purchased the car in January 2022. The first incident was in October 2022. I tried to park in the parking lot of McGovern Stella Link Library 7405 Stella Link Rd Houston Texas but the brake did not work and kept going and jumped over the parking block and in the pedestrian way and still kept going and about to hit the building. I was in a complete shock and disbelief but I had to get off the pedestrian way as fast as I could to avoid a major disaster. Fortunately there were no people in the pedestrian way, so I was able to do what I had to do. But my car was seriously damaged from hitting the parking blocks and poles. At that moment I thought I did something wrong but now I believe that the incident was caused by brake problem as I had two more incidents related to brake issues after. The second incident was in January 2023. I was driving in Highway 249 feeder road and tried to stop at the traffic light. I was going about 10-12 miles. Car would not stop even after the brake was pushed all the way down to the floor and kept rolling and hit the other car in front . I took to Don McGill Toyota Service Dept and requested to fix the problem. They kept it for over a week and told me that my car is safe to drive. Evidently they did not correct the brake problem. The same brake problem occurred again for the 3th time on August 26, 2023. It happened on Highway 6 near Memorial Drive traffic light. To stop the car at the traffic light I pushed the brake but the car failed to stop and came very close to hitting the other car in front. I used emergency parking to stop. Thankfully the other car made a right turn to a street (I was in right lane) so this time I escaped from hitting the car. 2021RAV4 has serious brake issues. The scary thing is I do not know when and where the brake might fail again. What if it happens on freeway !? Driving with good brakes is utmost safety issue. TOYOTA SHOULD FIX OR REPLACE THE BRAKES.

Roof leak causing water damage to headliner. Dealership won’t fix because they ran water on it and it didn’t leak but didn’t apply pressure.

While pulling into what I thought was a parking spot, the left front wheel hit an 8" drop off. Almost immediately after the wheel was back up and level with the other wheels. The vehicle then began surging forward. I hit the brakes but they did not go down. Tried again and the same result. I then hit a hard plastic container and a brick wall. This stopped the vehicle and I was able to put it in park and turn off the engine. Truthfully, once the wheel fell went into the drop off, I had no control of the car. The brick wall has a crack in it and the container is ruined. Toyota Product Liability was called but they have not contacted me. Thankfully the wall did not collapse and no one else was injured. I have pain in left arm and shoulder but hopefully only bruising. The issue has not been confirmed by anyone and I do not know if there were any warnings because I was focused on trying to get the car stopped. There might have been some alarms, I am not sure.

i see other complaints on social media and i went to check my car afterward and noticed the same problem low coolant levels. my car has 3199 miles it shouldn't have low levels. i have a 2021 XSE hybrid, my brother has a 2022 xle hybrid also having it worse then i do his level is lower even he has about 6k miles on the car, then it comes down to my moms 2022 xle gas car the coolant is even lower and she only has 1k miles on the car. i've called toyota usa left a message , ive also left a message in the service dept in longo toyota where i bought the car no one is working today.