24 complaints reported

2002 Toyota Sienna Structure

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
24
Crashes
1
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

May 2016

THE CABLE FOR THE PASSENGER POWER DOOR SNAPPED AND DOOR WOULD NOT FULLY SHUT. I WAS STOPPED, GETTING READY TO TURN LEFT, WHEN IT SNAPPED.

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: May 2016
Aug 2015

DOOR HANDLES BREAK OFF DURING NORMAL USE DUE TO ELECTRICAL DOOR MALFUNCTION. THE DESIGN OF THESE DOOR HANDLES ARE POOR AND A NEW DESIGN NEEDS TO BE MADE. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Feb 2014
Apr 2013

EVERY DOOR HANDLE ON THE VEHICLE HAS BROKEN FROM THE INSIDE AND OUTSIDE. ALMOST EVERY TOYOTA SIENNA I SEE ON THE ROAD HAD ATLEAST ONE OF THERE HANDLES BROKEN OFF. I REALLY THINK TOYOTA SHOULD HAVE A RECALL ON THIS. THE DOOR HAS ACTUALLY SWUNG OPEN WHILE I WAS DRIVING BECAUSE I COULD NOT TELL IF IT WAS CLOSED PROPER. IT DID NOT RESULT IN AN ACCIDENT OR MORE DAMAGE BUT COULD VERY EASILY HAVE. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Apr 2007
Oct 2011 Crash

PASSENGER SIDE POWER DOOR JAMMED, WOULD NOT OPEN AFTER SLOW SPEED CRASH WHICH KNOCKED OFF THE OUTSIDE DOOR HANDLE. TOYOTA OF SANTA BARBARA, CA TOOK A WEEK AND CHARGED $2500 TO FIX JUST THE POWER ELECTRICAL DOOR, NO BODY WORK (THAT WAS EXTRA). DOOR HAS NEVER WORKED PROPERLY EVER SINCE. MANY INCIDENCES OF DOOR NOT SHUTTING OR OPENING WHEN USING CONTROL BUTTONS INSIDE CAR. AFTER 19 MONTHS, POWER DOOR JAMMED WHILE OPEN AND COULD NOT CLOSE IT BY POWER OR MANUALLY, ATTEMPTED TO DRIVE TO SERVICE STATION WHILE IN THE JAMMED OPEN POSITION AND WHILE MOVING, THE DOOR SLAMMED CLOSED ON ITS OWN, POPPING THE WIRE CABLE, WHICH IS NOW DANGLING. DOOR NOW WORKS PART OF THE TIME MANUALLY, NOT AT ALL WITH POWER, NO MOTOR SOUND AT ALL. DOOR OPENING MECHANISM ON INSIDE OF DOOR FREQUENTLY JAMS IN THE PUSHED IN POSITION AND THEN DOOR IS COMPLETELY INOPERABLE. THIS IS SEVERE SAFETY ISSUE. CHILDREN IN BACK CANNOT EXIT ON THAT SIDE. TOYOTA SHOULD RECALL AND HAVE POWER DOORS CONVERTED TO A SAFE, RELIABLE, MANUAL OPENING MECHANISM. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Nov 2010
Aug 2011

BACK SEAT PASSENGER DOORS WILL NOT MANUALLY OPEN FROM THE INSIDE CABIN. MUST BE OPENED FROM THE OUTSIDE ONLY. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: May 2007
Jul 2011

THE POWER SLIDING DOOR ON MY TOYOTA SIENNA STOPPED WORKING. IT IS VERY DIFFICULT TO OPEN WHEN THE POWER UNIT DOES NOT WORK. THIS SEEMS TO BE A VERY COMMON PROBLEM. REPAIR SHOPS GENERALLY CHAGE OVER $1000 TO FIX IT (WE WERE QUOTED $1200) AND IT MAKES ONE SIDE OF THE VEHICLE PRACTICALLY INESCAPABLE. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Sep 2007
May 2011

ABOUT 3 YEARS AGO, THE DRIVER'S SIDE SLIDING DOOR STOPPED FUNCTIONING PROPERLY. IT WOULD NOT OPEN THE MAJORITY OF TIME. NOW, IT DOESN'T OPEN AT ALL. WHEN THE HANDLE IS PULLED FROM EITHER THE INSIDE OR OUTSIDE, THE DOOR APPEARS TO LOCK AND WILL NOT OPEN. TOYOTA WANTED ABOUT $100 TO ATTEMPT TO DIAGNOSE THE PROBLEM. ABOUT A MONTH AGO, THE CABLE ON THE POWER SLIDING PASSENGER SIDE DOOR SNAPPED. THE DOOR STILL WORKS MANUALLY, THANKFULLY. TOYOTA WANTS OVER $1,000 DOLLARS TO FIX THIS. I READ IN FORUMS THAT THIS IS A WIDE SPREAD PROBLEM, YET TOYOTA REFUSES TO ACKNOWLEDGE A DEFECT. NOW IT HAS HAPPENED TO ME. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Feb 2008
May 2010

2002 TOYOTA SIENNA XLE RECURRENT POWER SLIDING DOOR CABLES SNAPPING AND MOTOR FAILING. THIS IS THE SECOND TIME SINCE I BOUGHT IT IN 2008. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: May 2010
May 2010

THE CARRIER, CABLE, MOUNT AND BOLTS HAVE SEVERELY RUSTED CAUSING THE MECHANISM TO BIND AND LOCK-UP. THE ENTIRE MECHANISM HAS NO CORROSION RESISTANCE AND IS EXPOSED TO THE ENVIRONMENT AND THUS IS SUSCEPTIBLE TO CORROSION AND SEVERE RUSTING. SPARE TIRE CARRIER JAMMED WHEN CHANGING A FLAT TIRE WITH SPARE MAKING REINSTALLING DIFFICULT. LOWERING OF SPARE TIRE WILL JAM PREVENTING REPLACEMENT OF A FLAT TIRE. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jun 2009
Mar 2010

THE SLIDING PASSENGER DOOR ON MY MINIVAN DOES NOT OPEN FROM THE OUTSIDE. THIS STARTED WHEN THE VAN WAS LESS THAN ONE YEAR OLD AND UNDER WARRANTY. TOYOTA LUBED AND ADJUSTED IT AND SAID IT WAS OK. OVER THE NEXT 7 YEARS IT WOULD WORK FOR A WHILE AND THEN START AGAIN. TOYOTA CONTINUED TO LUBE AND ADJUST AND AT ONE POINT SAID THEIR ENGINEERS HAD REALIZED THAT THE SPRING WASN'T STRONG ENOUGH SO THEY PUT A HEAVIER SPRING IN IT. IT IS STILL NOT WORKING. NOW TOYOTA SAYS IT WON'T DO ANYTHING ELSE BECAUSE THE WARRANTY IS LONG GONE. I TOLD THEM THEY LUBED AND ADJUSTED ME OUT OF MY WARRANTY AND THEY NEVER FIXED IT. SO NOW I HAVE A DOOR THAT CANNOT BE OPENED FROM THE OUTSIDE. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Oct 2002
Jan 2010

WHEN USING MY REMOTE DOOR OPENER, MY AUTOMATIC SLIDING DOORS DO NOT FULLY OPEN.*CW

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2010
Dec 2009

WE ARE CURRENTLY HAVING PROBLEMS WITH THE LOCKING SYSTEM OF OUR 2002 TOYOTA SIENNA XLE (CURRENTLY 47,710 MILES); SPECIFICALLY THE PASSENGER SIDE DOOR AND THE RIGHT SLIDING DOOR. THE PASSENGER SIDE DOOR MALFUNCTIONED SOMETIME BACK IN EARLY MARCH 2009, WHEREBY THE DOORS WILL NOT FUNCTION VIA REMOTE OR ELECTRONIC MEANS. THE PASSENGER SIDE DOOR IS ONLY FUNCTIONAL BY MANUALLY LOCKING OR UNLOCKING THE DOOR. ALSO, ABOUT A MONTH LATER, THE SLIDING DOOR STARTED ACTING UP. IN FACT, WE HAD AN INCIDENT WHERE ONE OF OUR PASSENGER'S FINGER WAS TRAPPED BY THE RIGHT SIDE SLIDING DOOR. THE SLIDING DOOR CLOSED AS THE PASSENGER WAS GETTING IN HER SEAT. MY WIFE HAD TO FORCE THE DOOR OPEN FROM THE OUTSIDE TO FREE THE PASSENGER'S FINGERS. THANKFULLY, THERE WERE NO SERIOUS INJURIES. AS FOR THE RIGHT SLIDING DOOR, IT FAILED TO FUNCTION COMPLETELY ON AUGUST 10, 2009. CURRENTLY, THE SLIDING DOOR WILL NOT UNLOCK AT ALL (ELECTRONICALLY OR MANUALLY). I FEAR THAT THESE MALFUNCTION PROBLEMS POSE A SIGNIFICANT RISK TO ME AND MY FAMILY. I HAVE A FOUR YEAR OLD CHILD AND HIS SAFETY IS OF PARAMOUNT IMPORTANCE TO ME. WE CANNOT GET THE CAR REPAIRED DUE TO THE ENORMOUS COSTS IT WOULD TAKE JUST TO CORRECT THE DEFECT. IN FACT, BACK IN MARCH 18, 2009 WHEN ONLY THE PASSENGER SIDE DOOR WAS FAILING TO WORK, I INQUIRED HOW MUCH IT WOULD COST TO REPAIR THE DOOR AND THE REPRESENTATIVE STATED IT WOULD COST $100 JUST TO LOOK AT THE DOOR. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2009
Oct 2009

TOYOTA SIENNA DRIVER SIDE WINDOW VERTICAL SCRATCHES I HAVE PASS MULTIPLE SIENNA'S ON THE HIGHWAY THAT HAVE THE SAME SCRATCHES. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Sep 2009
Oct 2009

2002 SIENNA DRIVER SIDE SLIDING DOOR STOP WORKING. I TOOK IT TO DEALER AND THEY SAID IT IS A CABLE AND KNOWN ISSUE. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Feb 2009
Jul 2009

DRIVER'S SIDE SLIDING DOOR (NOT A POWER DOOR) WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. THE MECHANISM HAS FAILED. I HAVE HAD SEVERAL PROBLEMS WITH BOTH SLIDING DOORS (PASSENGER SIDE IS POWER DOOR) WITH THE LATCH MECHANISM GETTING STUCK. THIS TIME, IT IS COMPLETELY INOPERABLE. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: May 2009
Apr 2009

I HAVE 2002 SIENNA. I HAVE POWER REAR DOOR PROBLEM.: THE DOOR WILL OPEN PROPERLY USING ANY OF THE "DOOR OPEN" BUTTONS BUT WILL NOT CLOSE--ALL I HEAR IS A CLICKING SOUND WHEN ANY OF THE BUTTONS ARE PUSHED AGAIN. I'M ASSUMING THAT THE RELAY TO "CLOSE" IS WORKING BUT THE MOTOR IS FOR WHATEVER REASON NOT RECEIVING THE INPUT. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Mar 2009
Jan 2009

SLIDING DOOR ON 2002 SIENNA VAN HAS BEEN A PROBLEM SEVERAL TIMES. FIRST TIME WAS WITHIN 40,000 MILES AS THE TENSION ON THE CABLE HAD TO BE ADJUSTED. KEPT STICKING CLOSED AND COULD NOT OPEN THE DOOR. THE DOOR LOCKS HAVE STUCK LOCKED AND COULD NOT UNLOCK THEM, DOOR HAD TO BE TAKEN APART. HAS BEEN FIXED BY TOYOTA DEALER ONCE FOR $200 PLUS DOLLARS, NOW THE CABLE CAME OFF ITS TRACK. THE DOOR NO LONGER WORKS, KEEPS GETTING STUCK, AND NOW THE CABLE STICKS OUT WHEN YOU OPEN THE DOOR. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jul 2009
Jun 2008

PASSENGER SIDE POWER SLIDING DOOR ON TOYOTA SIENNA LE (2002) IS BAD. WENT TO THE DEALER AND THEY SLAPPED ME WITH A 1400 ESTIMATE. LEFT TO DEAL WITH SAFETY ISSUES FOR MY CHILDREN WITH MECHANICAL MALFUNCTIONS AND IF POWER DOOR BUTTON IS ACCIDENTALLY ENGAGED. I FEEL L AM LEFT WITH NO OPTION. THIS REPAIR IS MUCH TO EXPENSIVE AND DOES NOT FALL UNDER ANY WARRANTIES. HOW CAN BUYER BEWARE OF SUCH TRAPS. I AM ONLY MID WAY THROUGH PAYMENTS AND I ALREADY HAVE A MAJOR REPAIR COST THAT HARDLY MAKES THE INITIAL PURCHASE WORTH IT. THE DEALER OFFERED NO ALTERNATIVE THAN TO PUSH THE POWER BUTTON OFF. THIS IS NOT AN ACCEPTABLE OPTION WITH CHILDREN AT RISK! *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2008
Mar 2008

I HAD A TOYOTA SIENNA LE 2002. I WENT TO THE DEALERS 3 YEARS AGO TO REPLACE THE SLIDING DOOR, DURING THAT TIME IT WAS STILL UNDER WARRANTY. SOMEHOW THE PROBLEMS APPEAR AGAIN, MY SLIDING WON'T OPEN IS LIKE IT STICK WITH GLUE. IT'S TOTALLY STUCK NO MATTER WHAT I DO IT WON'T OPENED. I NEED TO KNOW DOES TOYOTA STILL HELPED ME FIXED THIS PROBLEM OR I HAD TO USED MY OWN PROBLEM TO FIXED IT. FIRST OF ALL THERE IS NOTHING WRONG WITH THE CAR, THE ONLY PROBLEM IS THE SLIDING DOOR, I AM AFRAID IT WILL HAPPENED TO OTHER DOORS SOON. CAN SOMEBODY HELP ME OUT WITH THIS PROBLEM. THANKS ALOT. *TR

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Aug 2008
Dec 2007

TL*- THE CONTACT OWNS A 2002 TOYOTA SIENNA. THE PASSENGER VEHICLE SIDE SLIDING DOOR STUCK AND IT COULD NOT BE OPENED FROM THE INSIDE. ALTHOUGH, IT COULD BE OPENED FROM THE OUTSIDE. THE FAILURE HAD OCCURRED 30 TIMES. THE VEHICLE WAS REPAIRED IN 2004, AND WILL NEED TO BE REPAIRED AGAIN. THE CURRENT MILEAGE WAS 80,000 AND THE FAILURE MILEAGE WAS 30,000, *AK

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Dec 2007
Jan 2003

AUTOMATIC DOOR OPENS, BUT WILL NOT CLOSE. OWNERS MANUAL RESCUE INFORMATION DOES NOT WORK. THREE MAJOR AND SEVERAL MINOR FAILURES. DOOR OPENED WHILE ON VACATION AND WAS NOT CLOSED UNTIL WE COULD GET AWAY FROM THE BEACH. TODAY OPENED DOOR IN RAIN STORM AND IT WOULD NOT CLOSE. HAVE TAKEN IT IN UNDER WARRANTY REPAIR WAS LUBRICANT. TODAY TOOK IT IN AND THEY WANT 70.00 DOLLARS TO DIAGNOSE THE PROBLEM PLUS REPAIR. THEY CLOSED IT AGAIN WITH MASSIVE LUBRICATION. *JB

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Jan 2002
Sep 2002

WHILE DRIVING 45MPH SUNVISOR MOVED TO SIDE WINDOW, SUNVISOR DANGLES OVER CONSUMER'S HEAD. *AK

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: Sep 2002
May 2002

POWER SLIDING DOOR WILL NOT CLOSE. WHEN PUSHED BY HAND, THE SAFETY MECHANISM ENGAGES AND RE-OPENS THE DOOR. I HAVE DISENGAGED POWER TO DOOR USING DASHBOARD SWITCH. WILL BRING IN FOR REPAIR LATER THIS WEEK.*AK

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation
Incident: May 2002
Apr 2002

POWER DOORS CAN NOT BE STOPPED BY A CHILD. REQUIRES CONSIDERABLE FORCE TO REVERSE DIRECTION. DEALER TOLD ME THEY WILL INFORM TOYOTA. NO FURTHER INFO. THERE WAS NO CRASH. *JB **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**760751 ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS***760751

Type: Vehicle, Vehicle: 2002 TOYOTA SIENNA, Manufacturer: Toyota Motor Corporation

Trend Over Time

Complaints by year

Quick Summary

The 2002 Toyota Sienna has 24 Structure complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.