2009 Toyota Sienna Structure

BOTH AUTOMATIC REAR SLIDING DOORS STICK AND HAVE TO BE USED MANUALLY. I'VE ALREADY HAD ONE DOOR FIXED A FEW YEARS AGO.

THE POWER CABLES SNAPPED AND ONE SLIDING DOOR WILL NOT OPEN AT ALL, NOT EVEN MANUALLY. THE OTHER OPENS APPROXIMATELY TWELVE INCHES MANUALLY THEN SHUTS ON ITS OWN AND CANNOT BE HELP OPEN. SOMEONE CAN GET TRAPPED IN THE DOOR AS IT SHUTS AND IT DOES NOT AUTOMATICALLY RE-OPEN OR "BOUNCE" OPEN. ANY BACK SEAT PASSENGERS MUST CLIMB THROUGH THE FRONT DOORS TO GET IN OR OUT. I HAVE FILED A PREVIOUS COMPLAINT BUT ONE OF THE DOORS WOULD OPEN MANUALLY AND THAT IS NO LONGER THE CASE.

RIGHT SIDE POWER SLIDING DOOR CABLE ASSY BROKE DURING NORMAL OPERATION. A WARRANTY EXTENSION WAS ISSUED BY TOYOTA FOR THE CABLE TO BE REPLACED IN 2004-2007 SIENNAS.2004-20010 MODEL YEARS FOR LATCHES BUT THE CABLE PROBLEM STILL EXISTS IN MY 2009 SIENNA. I'VE SEEN A LOT OF SIMILAR COMPLAINTS AND THE COST IS CLOSE TO $ 2000.00 TO FIX.PLEASE CHECK INTO THIS FOR THE GOOD OF THE PEOPLE THANKS

CAR WAS PARKED ON LEVEL LAND BOTH TIMES: DAMAGES DOOR #1: UPON ENTERING THE LEFT REAR SLIDER DOOR THE CABLE SNAPPED CAUSING LOUD NOISES AND A LARGE CABLE TO APPEAR AND WHIP AROUND WHICH COULD HAVE HIT ONE OF MY CHILDREN. I WAS READY TO REPAIR IT AND TOOK IT TO THE DEALERSHIP WHEN THEY INFORMED ME OF THE OUTRAGEOUS COST TO REPAIR. WITHIN A FEW MONTHS ... THE NEXT DO HAPPENED ... DAMAGED DOOR #2: MONTHS AFTER WITNESSING THE FIRST DOOR, MY DAUGHTER AND SON AND I WERE GETTING OUT OF THE VEHICLE WHEN SUDDENLY THE CARE SHOOK AND SOUNDED LIKE GLASS WAS BREAKING AAND BEFORE WE KNEW IT THE CABLE WAS WHIPPING AROUND LIKE A WILD SNAKE. IT WAS CRAZY! I MADE AN APPOINTMENT WITH THE DEALERSHIP AT THIS POINT BECAUSE THE DOORS DO NOT OPEN ALL THE WAY. I WAS INFORMED THERE WAS NO RECALL AND THEIR WERE NO OTHER COMPLAINTS LOGGED. I SEE NOW I WAS MISINFORMED. NEEDLESS TO SAY THE WORK WAS NOT COMPLETED BECAUSE OF THE PRICE TO COMPLETE THE WORK BEING TOO EXPENSIVE. I AM NOW LEFT WITH A VAN/VEHICLE WHICH WILL NOT BE WORTH ANYTHING IF I WANTED TO SELL IT OR TRADE IT IN FOR ANOTHER MODEL. ALSO, I TRIED CALLING THE MANUFACTURER MYSELF AND THEY COMMUNICATED TO ME THEY HAD DONE ONE RECALL ON ANOTHER VEHICLE I OWNED AND WILL NOT HELP ME ON ANOTHER ONE. THIS SEEMS TO BE POOR BUSINESS PRACTICE.

PASSENGER SLIDING DOOR IS LOCKED SHUT AND WILL NOT OPEN EITHER WITH ELECTRONIC DOOR OPENER OR BY HAND. COMPLETELY LOCKED AND SAFETY HAZARD. DOOR APPEARS TO LOCK AND UNLOCK BUT CANNOT OPEN DOOR AT ALL. DRIVER SIDE BACK SLIDING DOOR CABLE SNAPPED ONE MONTH AGO WITH WIRE DANGLING OUTSIDE CAR. THAT HAD TO BE STRIPPED OUT TO GET DOOR TO OPEN CLOSE BY HAND.

SLIDING DOOR CABLE MOTOR ASSEMBLY BROKE ON BOTH DOORS. FIRST WAS DURING EXTENDED WARRANTY PERIOD AT 40K MILES AND 2ND DOOR AFTER EXTENDED WARRANTY EXPIRED AT 65K MILES. THERE WAS A RECALL ON THE 2004-2007 FOR FAULTY CABLE ASSEMBLY BUT NOT ON THE 2009. I FEEL THERE SHOULD BE ONE FOR THE 2009 AS WELL. THIS IS A 1,400 EXPENSE X 2! THIS HAPPENED WITH NORMAL USAGE, OPENING/CLOSING THESE DOORS ONCE OR TWICE A DAY ON AVERAGE. IF IT WERE HEAVIER USAGE THEY WOULD BE SNAPPING MORE FREQUENTLY. AN AVERAGE FAMILY USING THIS CAR FOR 100K MILES WOULD HAVE TO REPLACE THESE MORE THAN ONCE! THAT'S NEARLY $6,000 JUST FOR DOOR USAGE.

THE POWER DOOR CABLE HAS RUSTED CLEAR THROUGH AND SNAPPED WHIPPING AROUND LIKE A LIVE WIRE. THIS WAS JUST AFTER I PUT MY 2 YEAR OLD IN HIS CAR SEAT. THE CAR WAS PARKED..NOW THE DOOR WILL NOT OPEN ALL THE WAY AND THERE IS A CABLE LOOSE ON THE DRIVER'S SIDE. THERE IS A BULLETIN CAMPAIGN FOR THE CABLE ON TOYOTA SIENNA CABLE FOR REPLACEMENT UP TO 2007. BUT 2008-2010 IS NOT COVERED. THIS IS CRAZY THAT TOYOTA WILL NOT COVER IT. HTTPS://WWW.FACEBOOK.COM/TOYOTA-SIENNA-FAULTY-POWER-SLIDING-DOORS-233250320033754/ THERE ARE MORE PEOPLE THIS IS HAPPENING TO, I CANNOT OPEN MY DOOR ALL THE WAY TO GET MY 2 YEAR OLD OUT IN AN EMERGENCY. UNACCEPTABLE BY TOYOTA. 1300$ FOR THE PART AND 5+ HOURS OF LABOR...FOR A FAULTY CABLE. DANGEROUS! NOW I FEAR THE OTHER SIDE WILL SNAP TOO 2009 SHOULD BE COVERED UNDER THE BULLETIN ATTACHED BELOW HTTPS://WWW.DROPBOX.COM/S/UUTAPYNPPJ55GCR/T-CP-ZTS.PDF?DL=0

I HAVE THE 2009 SIENNA, AND BOTH SLIDING DOOR HAVE BROKEN DUE TO THE POWER SLIDING DOOR ASSEMBLY SNAPPING, AND THIS SAME PROBLEM IS COVERED ON 2004-2007 MODELS EVEN THOUGH ITS THE EXACT SAME CAR!

POWER REAR HATCH GOES UP WITH DIFFICULTY, THEN STOPS AND DROPS SEVERAL INCHES AND THEN POWERS DOWN. WILL NOT STAY UP. TOYOTA PUT OUT A SPECIAL SERVICE CAMPAIGN [RECALL] 80C IN 2008 FOR THIS VERY SAME PROBLEM FOR 2004 THRU 2006 MODELS. THEY ADDRESSED IT AS A SAFETY PROBLEM. THE REPAIR WAS TO REPLACE THE STRUTS AND BRACKETS. MY STRUT P/N IS 68905-AE013 WHICH HAS NOW SUBSTITUTES TO 68905-AE015. I CONTACTED TOYOTA HEADQUARTERS CUSTOMER SERVICE TO MAKE A REPORT AND WAS TOLD THERE IS NO SSC FOR MY MODEL. *TR

SLIDING DOOR CABLE SNAPPED. SEEMS LIKE A COMMON THEME SO I THOUGHT I SUBMIT THE SAME THING HAPPEN TO ME. THEN THE DOOR ROLLER WENT BAD LEADING TO THE DOOR COMING OFF. NOW DOOR IS INOPERABLE.

DRIVER'S SIDE POWER DOOR STOPPED WORKING. CABLE BROKE. 3 WEEKS LATER PASSENGER POWER DOOR STOPPED WORKING. CAUSE OF THAT IS UNKNOWN.

MY PASSENGER SIDE SLIDING DOOR MAKE A "CRACK" SOUND AND NOW I CAN NOT OPEN IT. I TOOK IT TO THE DEALER AND SHOWED THEM THE CSP NO POL12-02 BY TOYOTA AND THEY SAID THAT MY VIN NUMBER WASN'T ON IT EVEN THOUGHT IT LOOKS TO BE A LATCH PROBLEM. I ASKED THEM TO MAKE IT SO THAT I CAN OPEN AND CLOSE IT MANUALLY AND THEY SAID THEY COULDN'T DO IT UNLESS I PAY THEM TO OPEN UP THE DOOR. THIS IS A SAFETY ISSUE WHERE I HAVE TWO KIDS IN THE BACK SEAT. THESES DOORS IF THE AUTOMATIC MECHANICS ARE BROKEN, THEY NEED TO MAKE IT SO THAT IT CAN BE OPENED MANUALLY WITHOUT THE COSTUMER HAVING TO PAY FOR IT. THIS IS RIDICULOUS HOW TOYOTA CAN'T JUST MAKE A DOOR TO OPEN AND CLOSE. NOW I HAVE TO DRIVE MY KIDS WITH ONE DOOR THAT SOMETIME COMES OPEN WHILE DRIVING.

UPON OPENING THE DRIVER SIDE POWER SLIDING DOOR, THE CABLE SNAPPED, AND THE DOOR WOULD NOT OPEN. WE DISENGAGED THE POWER AND FIGURED WE WOULD CONTINUE TO USE THE DOOR IN A MANUAL SETTING. HOWEVER, ONCE THE DOOR WAS CLOSED, WE DISCOVERED THAT YOU CANNOT OPEN IT IF THE CABLE IS SNAPPED. IT OPENED UP ABOUT 8-12 INCHES, BUT WOULD GO NO FURTHER. ALTHOUGH OUT OF WARRANTY, TOYOTA AGREED TO FIX THE ASSEMBLY DUE TO AN ENHANCED SERVICE AGREEMENT. IN JAN. 2015, THE SAME THING HAPPENED ON THE PASSENGER SIDE AND WE COULD AGAIN NOT USE THE DOOR. AFTER TAKING IT TO A TOYOTA DEALER AGAIN, WE WERE TOLD THEY WOULD NOT COVER IT UNDER THE ENHANCED SERVICE BECAUSE IT HAD BEEN COVERED IN ERROR THE FIRST TIME. WE ASKED THEM TO JUST GET IT TO A POINT WHERE WE COULD OPEN THE DOOR MANUALLY, BUT THEY SAID THE FULL REPAIR ($1600) HAD TO BE DONE TO DO THAT. UPON DOING RESEARCH, WE DISCOVERED THAT THIS IS A COMMON PROBLEM AMONG MANY TOYOTA SIENNA OWNERS OVER THE PAST 10 YEARS. WE ARE FILING THIS COMPLAINT BECAUSE WE BELIEVE THAT IT IS A MAJOR SAFETY HAZARD TO NOT BE ABLE TO EVEN MANUALLY OPEN THE SLIDING DOORS WHEN THE POWER ASSEMBLY FAILS. IF THERE IS A SWITCH FOR MANUAL OPERATION, IT SHOULD ALWAYS FUNCTION IN MANUAL MODE. WHAT WOULD HAPPEN IF BOTH DOORS WERE BROKEN AND THERE WAS AN EMERGENCY? CHILDREN (OR ANYONE FOR THAT MATTER) WOULD NOT BE ABLE TO QUICKLY EXIT THE VEHICLE, NOR WOULD EMERGENCY WORKERS BE ABLE TO GET THEM OUT QUICKLY. THESE REPAIRS ARE AROUND $1600 PER DOOR. MANY FAMILIES CANNOT AND SHOULD NOT HAVE TO SPEND THIS KIND OF MONEY TO MERELY GET A DOOR TO FUNCTION IN A MANUAL SETTING. *TR

DASHBOARD HAS BECOME STICKY AND IS CRACKING. *TR

SLIDING DOOR CABLE - DRIVER'S SIDE. TOYOTA STATED THERE IS A TSB FOR THE PASSENGER SIDE SLIDING DOOR CABLE, YET NOT FOR THE DRIVER'S SIDE AS IT'S OPTIONAL. SEEMS TOYOTA HAS AN ISSUE WITH CABLES IN GENERAL IN COLD REGIONS WHERE SALT IS USED ON THE ROADS. WHEN THE CABLE SNAPPED THE VEHICLE WAS PARKED ON A SLIGHT DECLINE (FRONT OF VEHICLE LOWER THAN THE BACK), SO WHEN MY YOUNG DAUGHTER OPENED THE DOOR AND WAS IN THE PROCESS OF EXITING THE VEHICLE THE CABLE SNAPPED AND THE SLIDING DOOR, WHICH IS HEAVY ALMOST SMASHED HER. *TR

THE CABLE THAT OPENS THE POWER SLIDING DOORS SNAPPED MAKING THE DOOR UNABLE TO OPEN. THIS OCCURRED ON THE PASSENGER SIDE IN APRIL OF 2013 AT 58,000 AND THEN TO THE DRIVER SIDE DOOR IN AUGUST OF 2014 AT 76,000. WE WERE ABLE TO USE OUR EXTENDED WARRANTY TO PAY FOR THE FIRST DOOR. THE PRICE TO REPAIR THIS PROBLEM IS $1,00 TO $1,400. TOYOTA HAS A RECALL FOR THIS PROBLEM UP TO THE 2008 MODEL, BUT WILL NOT REPAIR OUR VEHICLE BECAUSE IT IS A 2009. TO ME, THIS IS AN OBVIOUS DESIGN FLAW AND PRESENTS A DANGER BECAUSE PASSENGERS CAN'T EXIT THAT SIDE IN AN EMERGENCY. *TR

THE CHILDREN LIFTED BACK LIFT GATE TO PUT SCHOOL BOOKS INTO THE VAN AND THE GATE FELL ON ONE OF THEM. THIS HAS HAPPENED TO SEVERAL OTHERS SINCE THEN. A TOYOTA REP SAID HE HAS THE SAME VEHICLE AND SAID HE USES A HOCKEY STICK TO PROP OPEN THE GATE. WE TRIED THAT FOR A WHILE BUT IT SOMETIMES FAILS. WE HAD IT REPLACED (NOT BY TOYOTA) IN AUGUST OF 2013 AND IT CONTINUES TO FAIL AS SOON AS THE WEATHER GETS COLD. *TR

THE CABLE ON MY DRIVER SIDE POWER SLIDING DOOR OF MY 2009 TOYOTA SIENNA SNAPPED. THE END WAS CORRODED. THE DOOR CANNOT BE OPENED MAKING IT A SAFETY HAZARD BECAUSE I HAVE CHILDREN WHO NEED TO SAFELY OPEN THE DOORS IN CASE OF EMERGENCY. THE DEALERSHIP TOLD ME THAT THE CABLES ARE COVERED UNDER AN EXTENDED WARRANTY FOR THE '06-'08 BUT NOT THE '09, DESPITE BEING THE EXACT SAME DESIGN. THE DEALER SAID THEY COULD CUT THE CABLE BELOW THE DOOR SO THE DOOR COULD BE MANUALLY OPENED FOR $165 WHICH COULD NOT BE REIMBURSED IN THE EVENT OF A RECALL. THE DEALER SAID THE DOOR COULD BE FIXED FOR $1600 WHICH WOULD BE REIMBURSED IF THERE WAS A RECALL. *TR

THE CABLES ON BOTH POWER SLIDING DOORS OF MY 2009 TOYOTA SIENNA SNAPPED WITHIN A FEW DAYS OF EACH OTHER. THE DOORS ARE VERY DIFFICULT TO OPEN AND SOMETIMES JAM PARTIALLY OPEN, MAKING IT BOTH A SAFETY HAZARD BECAUSE I HAVE 4 CHILDREN WHO NEED TO SAFELY OPEN THE DOORS IN CASE OF EMERGENCY, AND A ISSUE FOR DRIVING, SINCE SOMETIMES THE DOOR WILL JAM PARTIALLY OPEN AND WON'T CLOSE. THE DEALERSHIP TOLD ME THAT THE CABLES ARE COVERED UNDER AN EXTENDED WARRANTY FOR THE '06-'08 BUT NOT THE '09, DESPITE BEING THE EXACT SAME DESIGN. THE COST TO GET THE DOORS REPAIRED IS APPROXIMATELY $4,000! *TR

MELTING DASHBOARD. *TR

THE DASHBOARD IS MELTING IN OUR TOYOTA SIENNA. WE HAVE HAD THE VAN HANDICAPPED ADAPTED. MY HUSBAND IS A DISABLED VET AND I AM THE DRIVER. I AM ALSO THE PERSON THAT IS HAVING THE SUN REFLECT OFF THE DASH AND CAN SOMETIMES IMPAIR VISION. THE DASH IS SO STICKY THAT EVERYTHING ATTACHES TO THE DASH AND IT IS DIRTY. THERE IS NO WAY TO CLEAN IT. I CANNOT AFFORD TO BUY A NEW DASH AND WE DO NOT TRAVEL FAR DURING THE EARLY PART OF THE DAY. HE IS 64 AND I WILL BE 64 YEARS OLD. WE WOULD APPRECIATE YOUR HELP THANK YOU VERY MUCH. *TR

TL* THE CONTACT OWNS A 2009 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE APPROXIMATELY DRIVING AT 45 MPH, THE SPARE TIRE FELL OFF FROM UNDER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

THE DASHBOARD IS STICKY. YOUR HAND WILL STICK TO IT. IT WAS FIRST NOTICED ABOUT A YEAR AGO. IT WAS JUST THE DRIVERS SIDE. I TOOK THE CAR TO THE LOCAL TOYOTA DEALER AND WAS TOLD IMMEDIATELY THAT IT WAS SOMETHING I USED TO CLEAN WITH. NOW THE WHOLE DASHBOARD IS STICKY AND I HAVE NOT USED ANYTHING ON IT AS EVERYTHING STICKS TO IT. *TR

THE CABLE FOR THE AUTOMATIC SLIDING DOOR SNAPPED AND GOT JAMMED IN THE MOTOR CAUSING THE PASSENGER SIDE SLIDING DOOR TO BE STUCK IN THE CLOSED POSITION. THIS CAUSES A SAFETY ISSUE BECAUSE IT HINDERS PASSENGER EGRESS FROM THE VEHICLE. THIS VEHICLE IS EQUIPPED WITH A DRIVER'S SIDE SLIDING DOOR SO PASSENGERS WERE ABLE TO EXIT ON THE STREET SIDE OF THE VEHICLE WHICH IS A SAFETY HAZARD BECAUSE THEY WERE EXITING INTO TRAFFIC. TOYOTA RECALLED/EXTENDED THE WARRANTY FOR THE DEFECTIVE CABLE ASSEMBLY BUT ONLY FOR MODELS YEARS 2002-2007. TOYOTA REFUSES TO EXTEND THE WARRANTY FOR THE SAME EXACT DEFECTIVE PART IN THE 2009 MODEL. *TR

WHILE ON A DECLINE, AUTOMATIC SLIDING DOOR CABLE SNAPPED WHILE DOOR WAS AUTOMATICALLY CLOSING. DOOR SLAMMED SHUT JUST AS AN 11 YEAR OLD CHILD GOT INTO THE CAR. THANKFULLY SHE WAS NOT INJURED. BROUGHT IT TO DEALER AND SINCE MODELS 2004-2007 UNDERWENT RECALL FOR THIS VERY INCIDENT, SLIDING DOOR WAS FIXED AT NO CHARGE. IT WAS FOUND THAT CABLE WHICH ALLOWS THE SLIDING DOOR TO GLIDE OPEN AND CLOSE FLUENTLY WAS RUSTED AND ROTTED AWAY CAUSING IT TO SNAP. CAR IS PARKED IN A COVERED AND CLOSED GARAGE ALL YEAR THROUGH. THIS WAS ON DRIVER SIDE. THE PASSENGER SIDE HAD THE SAME RUST AND ROT BUT SINCE STILL FUNCTIONING, TOYOTA WOULD NOT REPLACE AS A PREVENTATIVE MEASURE. WE WERE ALWAYS CONCERNED THAT THIS WOULD HAPPENED AGAIN AND TOOK GREAT CARE ESPECIALLY ON DECLINES. WHILE PARKED ON FLAT DRIVEWAY, 6 MONTHS LATER, SECOND SLIDING DOOR CABLE SNAPPED. THANKFULLY NO INJURIES. BROUGHT IT TO DEALER AND WERE TOLD THAT THEY WOULD NOT COVER THIS TIME. WE WERE ALSO TOLD BY ONE OF THE DEALER'S MECHANICS THAT 2009 MODEL IS EXACTLY MADE LIKE 2004-2007 SO HE COULD NOT UNDERSTAND WHY THE RECALL WAS ARBITRARILY GIVEN TO ONLY THOSE YEARS. NOW DOOR IS MANUAL BUT WITHOUT CABLE, EVEN ON THE SLIGHTEST DECLINE, DOOR SLAMS SHUT. WILL NOT STAY OPEN. THIS IS A MAJOR CONCERN FOR MY CHILDREN'S SAFETY. THEY WILL NOT COVER COST TO REPLACE IT OR FIX IT BUT THE DOOR IS NOT SAFE TO USE OTHERWISE. *TR