2019 Toyota Tundra UNKNOWN OR OTHER

I bought this car in January 2019, and even though it had 210 miles, they sold it to me as new. I think they did something illegal because I have the purchase contract and they didn't put that information there. They put 10 miles and I didn't notice at the time. Also, I have the window sticker and it says the car comes standard with a remote key for entry, and the dealer removed it to make it without one. I'm ashamed I didn't report this sooner. It must be a form of consumer theft, something they only do to protect themselves.

The built-in navigation system in my 2019 Toyota Tundra is dangerously outdated and cannot be updated over-the-air (OTA). Recently, it misrouted me into a remote, unfamiliar area with no cell service and incorrect road data. If I hadn’t had enough fuel, I could have been stranded in potentially life-threatening conditions. Toyota continues to install these systems with outdated maps and no OTA functionality, while presenting them as part of a reliable, intelligent driving experience. This is not a minor tech issue—it is a safety failure. Drivers are led to trust a system that cannot be trusted. I want to be clear: this experience has completely changed how I view Toyota as a brand. What seemed like a small, fixable flaw turned into a moment of genuine danger. That moment told me everything I needed to know about Toyota’s priorities—and Toyota is no longer in my future because of it. I urge NHTSA to investigate this as a potential recall-level issue. A navigation system that actively misleads the driver and offers no timely updates is not just broken—it’s hazardous.

A technical safety bulletin was issue for this issue (T-SB-0036-19). On a recent trip in the Great Smokey Mountains National Park, my wife and I were pulling a travel trailer with LED lights and noticed that the trailer disconnected warning come on. We thought it was a loose cable and pulled over to check the plug. We started home after our trip and had this occur several times on step grades. The scary issue is the lights continue to work indicating that it’s still connected, however when I checked the manual brake controller there were no brakes! There were no areas to pull over. Once we were able to pullover safely, we checked the connection again and it was still secure. This occurred again on I-40 as we approached and accident scene with sudden braking. Then it disappeared again. We made it safely home and I started researching the issue and found the bulletin. I took it to Toyota to complete but it’s still an optional bulletin. This is an enormous safety issue considering a 5400 pound truck capable of towing a 9200 pound trailer at highway speeds with no braking or access to the first step to stop trailer sway.

We were driving down an unpaved road at 8 mph in 4WDh in our 2019 Toyota Tundra when I heard a couple popping sounds from inside the car. Then it stopped. I opened the passenger side door to get out and check on the truck, and flames were pouring out under the engine. There were 3 of us in the car. We immediately got out and tried to pour water and throw sand on the fire. It grew very quickly, so we ran away. The car was immediately engulfed in flames like something out of a movie with black smoke going high into the air. Within 5-10 minutes, the truck was totally gone. There were no warning signs/lights other than the 2 pops and then fire/explosion. We are very lucky we did not die. We bought it brand new. It was the first new car we’ve ever owned. It was impeccably cared for. We always brought it to the Toyota dealership in Eugene, OR for service. It was there about a month prior to the explosion. During that visit, they replaced the battery as well as dealt with the halogen light recall. Other things were more routine maintenance. We are in shock and do not want this to happen to others. We also do not know what our next steps are, but we wanted your agency to be aware of this issue. The local dealership said it must have been a car defect or bad workmanship at our last service. Either way, it was terrifying.

I OWN A 2019 TOYOTA TUNDRA. MY HANDS FREE BLUETOOTH BEGAN DISCONNECTING AND RESTARTING MY RADIO. I THOUGHT IT WAS MY IPHONE 8 SO I BOUGHT A BRAND NEW PHONE IPHONE XR. STILL DISCONNECTING FROM HANDSFREE. I TOOK MY TRUCK TO MY LOCAL DEALER AND THEY TOLD ME ITS A KNOWN ISSUE AND TO BUY AN ANDROID PHONE. I HAVE ALSO CONTACTED TOYOTA'S 1-800-331-4331 CUSTOMER SERVICE (CASE NUMBERS [XXX] & [XXX]) THEY TOO TELL ME ITS A KNOWN ISSUE AND THEY ARE PUTTING IT OFF ON APPLE. I LIVE IN A HANDS FREE STATE AND CANNOT USE MY MY BLUETOOTH. TOYOTA NEEDS TO FIX THIS FOR SAFETY PURPOSES AND TICKETING PURPOSES! I'VE FOUND MANY OTHER TOYOTA OWNERS REPORTING THE SAME THING ON TOYOTA FORUMS. MY TRUCK IS STILL UNDER WARRANTY AT THE LEAST THEY NEED TO INSTALL AN UP TO DATE STEREO TO MAKE IT WORK ON MY BLUETOOTH. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

APPARENLY THE STARTER KEEPS CONNECTED TO THE MOTOR AND THE MOTOR DOES NOT TURN ON. THIS HAS HAPPENED ON SEVERAL OCASSIONS AND THE TUNDRA IS NOW AT THE TOYOTA DEALER WAITING FOR A SOLUCTION FROM TOYOTA. THE DASH INDICATES NOT READY TO DRIVE AND IT ALWAYS HAPPENS WHEN THE VEHICLE IS STATIONARY.

RADAR SENSOR ON THE FRONT OF THE TRUCK WAS PREVIOUSLY BROUGHT INTO THE DEALERSHIP PURSUANT TO A RECALL. MONTHS LATER THE RADAR SENSOR IS AUTOMATICALLY BRAKING, WHILE I AM DRIVING, WITHOUT ANY VEHICLE OR OBSTACLE IN FRONT OF MY TRUCK. THIS HAD HAPPENED TWICE IN THE PAST COUPLE OF MONTHS. DATE BELOW IS AN ESTIMATE OF THE MOST RECENT EVENT. *TR

WHEN I LINK MY NEW IPHONE11 PRO MAX TO THE RADIO IT TURNS THE RADIO OFF THEN BACK ON AND IT REPEATS UNTIL I DISABLE THE BLUETOOTH ON MY PHONE. THIS IS A SAFETY HAZARD AS I CAN NOT BE HANDS FREE ON MY PHONE.

PCS SYSTEM ON 2019 TOYOTA DISPLAYS THAT THE SYSTEM IS "ON" BUT THE ICON ON THE DASH SHOWS "OFF". I HAVE PICS TO PROVIDE PROOF. BEEN HAPPENING BEFORE THE FIRST SRVC ON THE TRUCK. WHEN IN DURING SRVC TO EXPLAIN, DEALERSHIP DIDN'T FIND PROBLEM. LEFT AND IT CAME BACK ON AGAIN. SINCE THE 5K SRVC THIS HAPPENS PRETTY MUCH DAILY, I'M NOT SURE IF THE PCS IS GOING TO WORK OR NOT AS I HAVE BECOME LEARY OF THIS FEATURE BEING A SAFETY FEATURE AND MORE OF AN ANNOYANCE WITH TOYOTA NOT TAKING OWNERSHIP IN CORRECTING IT. MULTIPLE FORUMS ON THIS SUBJECT HAVE BEEN DOCUMENTED AND OTHER CASES HAVE BEEN STARTED AT NHTSA FOR THIS SAME CONTINUED PROBLEM. A SAFETY FEATURE THAT DOESN'T WORK ISN'T A SAFETY FEATURE; IT'S A DISASTER WAITING TO HAPPEN.