14 complaints reported

2016 Volkswagen Jetta UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
14
Crashes
1
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

May 2023

I returned the 1st car I got because it was a little bit too expensive.I started the process of buying a vehicle through carviana a month ago. I returned the 1st car I got because it was a little hard to drive. The 2nd vehicle a kia opitima i received had mechanical issues. the car would constantly try to turn over when you pushed the push start and it wouldn't catch for a good 5 seconds. So I return the optima for a jetta. When I looked at the mileage on the Kia Optima I noticed that the mileage that was showing on the screen was way off from what they posted online. But I figured it was just a one time mistake. Now the 2016 jetta that was delivered on May 24th 2023, came with no headlight, a radio/navigation system that didn't work, the brakes were bad and they used some type of editing software on their photos and blurred out the ripped and torn leather seat. I called and they reluctantly agreed to take it back and allow me to purchase a 2018 Honda Civic. So I cleaned my stuff out from the jetta. I am supposed to meet them tomorrow at 7 PM. I looked at the mileage so I could try to figure out if I was going to owe them any money because I have had the car since the 24th of May. I live right next door to where I work and I only left a few times to go to my father's who lives a 1/2 hour from me. Online carvana stated that this car came with 80XXX miles. When I looked down at the dash I see that the car is at 83XXX miles. Now I have proof of me on camera,my boss can vouch for me, my roommate can vouch for me, my father can vouch for me and I can show on video that there's no way possible that I had time to drive 3000 miles. Carvana puts the wrong odometer reading. And this is now the 2nd car that this has happened with. I bet i am not the only consumer who they have done this to. Carvana purposefully posts the milage as less so if/when you exchange the car they charge you $1 for miles that you never drove.

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2023
Apr 2022

Key gets stuck in ignition when turning off the engine

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Apr 2022
Jun 2021

My car has started not letting me remove my key from the ignition i cannot turn off my car! I have seen mulitple complaints about this issue with these cars and i dont understand why theres not a recall for it I will have to pay $900 to get a new ignition switch and ignition lock for something that is a known issue!! I should not have to pay that when all these complaints have been made for the same issue

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2021
Jul 2020

MY KEY KEEPS GETTING STUCK IN THE IGNITION AND WONT COME OUT. I HAVE TO LEAVE MY CAR RUNNING FOR HOURS UNTIL THE KEY FINALLY COMES OUT.

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2019
Feb 2020

KEY GETS STUCK IN THE CAR IGNITION, MAKING IT EXTREMELY HARD TO GET KEY OUT FROM CAR

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Feb 2020
Dec 2019

CAR MAKES A JOLTING/THRUSTING MOVE (DOWNSHIFTS) BETWEEN 20 AND 40 MPH. SEEMS LIKE TRANSMISSION SHIFTING SENSORS ARE ACTIVATED OR RELEASING AT THESE MPH.

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Dec 2019
Jun 2019 Crash Injury

THE JETTA WHEN TRAVELING ABOUT 40 MILES PER HOUR WAS HIT BY A CHRYSLER 300 TOURING GOING ABOUT 20 MILES PER HOUR NEAR THE DRIVER SIDE FRONT TIRE WITH THE GRILL OF THE CAR. THIS CAUSED THE VEHICLE TO ROLL ONTO THE TOP OF THE CAR. A CAR THIS LOW TO THE GROUND AND SIZE SHOULD HAVE CAUSED IT TO SPIN NOT ROLL OVER. THIS HAPPENED ON A DRY CITY STREET JETTA WAS GOING STRAIGHT.VEHICLE WAS IN GOOD REPAIR

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Nov 2019
Jun 2019

KEY IS DIFFICULT TO REMOVE FROM THE IGNITION SWITCH AFTER TURNING OFF THE CAR. CAR HAS 21,033 MILES AND DEALERSHIP FOUND IGNITION LOCK CYLINDER AND HOUSING FAILURE ON VEHICLE AND ADVISED REPLACING BOTH. DECLINED REPAIR AND WAS LATER CONTACTED WITH AN OFFER TO COMPLETE THE REPAIR FOR 50% OF THE ORIGINAL QUOTE. REPAIR HAS STILL NOT BEEN MADE WHILE I GET SMART ABOUT THIS.

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Nov 2019
Mar 2019

THIS IS AN IGNITION PROBLEM. WHILE BEING PARKED HAVING TROUBLE TURNING OFF ENGINE, KEY GETS STUCK IN IGNITION, STEERING WHEEL IS NOT LOCKED. SPARE KEY DOES THE SAME THING. THE SAFETY MECHANISM THAT PREVENTS YOU FROM TURNING THE KEYS FURTHER WHEN CAR IS ALREADY ON IS NO LONGER SHUTTING THE CAR OFF.

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Mar 2019
Jan 2019

THE IGNITION WHEN AUTOMOBILE IS IN PARK YOU CAN'T TURN OFF ENGINE . THIS HAS HAPPEN SEVERAL TIMES IN THE LAST WEEK

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jan 2019
Jan 2019

THE KEY GETS STUCK IN THE IGNITION AND THE CAR CANNOT BE TURNED OFF.

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jun 2019
Jun 2018

KEY GETS STUCK IN IGNITION. WILL NOT SHUT OFF

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jun 2018
Jun 2018

KEY STUCK IN IGNITION WHEN TURNING OFF THE ENGINE WHEN I STOPPED. I CANNOT TURN OFF THE ENGINE, I CANNOT TAKE KEY OUT OF IGNITION.

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: Jun 2018
May 2017

CHECK ENGINE LIGHT ILLUMINATED. START/STOP HYBRID MOTOR STARTING EVERY THREE SECONDS WHEN VEHICLE STOPPED. APPLICATION OF BRAKES MEETS WITH OCCASIONAL SURGE IN SPEED.

Type: Vehicle, Vehicle: 2016 VOLKSWAGEN JETTA, Manufacturer: Volkswagen Group of America, Inc.
Incident: May 2017

Trend Over Time

Complaints by year

Quick Summary

The 2016 Volkswagen Jetta has 14 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.