2015 Volvo S60 Electrical System

The contact owns a 2015 Volvo S60. The contact stated while driving at approximately 35 MPH, the steering became extremely difficult to turn and several warning lights were illuminated. The contact stated that the "City Safety" light was illuminated and drove over a manhole cover on the road and the vehicle stopped. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the two EV batteries needed to be replaced because the battery could not be charged and tested out at 9 percent. The contact was advised that the battery failure caused the failure of several vehicle systems. The vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.

WHILE DRIVING, ALL POWER (ALL POWER) IS LOST, WITHOUT WARNING. DRIVING NORMALLY IN TRAFFIC, THE CAR SIMPLY SHUTS DOWN. ENGINE STOPS, NO LIGHTS (INTERIOR OR EXTERIOR), NO DASHBOARD DATA, SAFETY SYSTEMS DISABLED, NO TURN SIGNALS, NO POWER STEERING, SAFETY FLASHERS DO NOT FUNCTION, ETC. ESSENTIALLY LIKE THE CAR WAS TUNED OFF. TRY TO RESTART - NOTHING. AFTER 'RESTING' FOR 5 MINUTES, STARTS AND RUNS NORMALLY. HAS REOCCURRED 3 TIMES. VISITS TO THE DEALERSHIP HAVE RESULTED IN NEW BATTERY, AND ALTERNATOR. NO DEFINITIVE DIAGNOSIS, JUST 'HOPE' THAT THE PROBLEM HAS BEEN FIXED. BUT NEITHER OF THOSE REPAIRS HAVE FIXED THE PROBLEM, IT REOCCURED AGAIN (3RD TIME). THE CAR IS EXTREMELY DANGEROUS TO DRIVE IN THIS CONDITION, TO ME AND MY FAMILY BUT ALSO TO OTHER DRIVERS ON THE ROAD. IT HAS BEEN TOWED TO THE DEALERSHIP. NO DIAGNOSIS YET.

THE INSTRUMENT PANEL GOES COMPLETELY BLANK FOR APPROXIMATELY 5 SECONDS WHILE DRIVING WHICH RENDERS SPEED, SAFETY WARNINGS, ETC. UNAVAILABLE DURING THAT TIME. THERE IS NO PATTERN OF OCCURRENCE. IT HAPPENS WHILE DRIVING AT CITY OR HIGHWAY SPEEDS. IT HAS ALWAYS OCCURRED WHILE THE VEHICLE IS IN A STRAIGHT LINE OF MOTION. THIS STARTS OUT ON AN INFREQUENT BASIS (ONCE OR TWICE A WEEK) UNTIL IT MANIFESTS INTO AN EVENT OF SEVERAL TIMES A DAY. I TOOK THE VEHICLE TO THE DEALER THE FIRST TIME ON 01/13/2017 WITH 12,097 MILES ON THE ODOMETER. IT WAS HOOKED TO THE DIAGNOSTIC COMPUTER, AND WHEN THEY SAW THAT NO CODES WERE STORED, IT WAS "FIXED" WITH A DRIVER INFORMATION MODULE SOFTWARE UPGRADE. WHEN THE PROBLEM STARTED AGAIN, I TOOK THE VEHICLE IN ON 07/20/2017 WITH 16,066 MILES ON IT. ONCE AGAIN, THE CAR WAS CONNECTED TO THE DIAGNOSTIC COMPUTER AND NO CODES WERE FOUND TO BE STORED. THE WIRING WAS CHECKED AND FOUND TO BE OKAY. ANOTHER SOFTWARE UPGRADE WAS USED TO RESOLVE THE ISSUE.