2020 Audi A4 UNKNOWN OR OTHER

*The problem with the vehicle is within the Multi-Media Interface system. The MMI will randomly restart while driving, without warning. *This random and frequent reset has lead to issues with following maps (i.e. missing turns, lost in traffic/while on the road) and while backing up (i.e. system turns off while using backup camera and safety sensors to back up). *The issue was reproduced when I had a diagnostic screening completed on 6/9/25 by an Audi Dealership. Through the diagnostic screening, it was found to be a software issue that needed to be updated. This was not covered by any warranty or plan. *The vehicle was inspected by the Audi Dealership in Pittsburgh, PA in November of 2024 and the diagnostic screen was done on 6/9/25. *There were no warnings of issues within the car, the MMI just restarts, randomly with no specific time intervals but happens frequently enough that it has become a safety issue while driving. This issue started to happen in February/March of 2025.

Multimedia Infotainment system spontaneously reboots causing loss of cameras andcollision avoidance features and requires the driver to re-enter log-in information such as PIN #'s. This is a known software fault that should likely be elevated to recall status.

Vehicle's MMI started rebooting spontaneously from 4th week of June 2025. It happens randomly during drive and while following GPS directions. I strongly believe this being a software glitch and occurring without codes, it is a safety issue. These reboots are very unpredictable and happens constantly. When reported to Audi Dealers, they don't have a solution for it. After reviewing many blogs, and so many drivers are having this particular issue, I have decided to report it to NHTSA. Thanks, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I had experienced this problem prior of the center screen/Mimi restarting but typically it used to not be very often maybe once every few weeks. But for the past week it has been happening every 30 seconds to a min. This has caused my backup camera to restart as I am backing up causing me to almost get in an accident. As well as that as I am driving I am constantly having to focus on fixing the MMI and shutting off the volume as whenever it turns back on it plays radio static. I am very disappointed in the way Audi has handled this as I am still below 50,000 miles and they refuse to help. This problem is very frustrating as they don’t even have a 100% fix. Their first option was $598 update which I believe is very unfair considering this only happens to select cars and it’s not like this is an extra feature you’re paying for. The second option they gave was a $5,000 module replacement which is just unbelievable considering this has nothing to do with user fault but rather poor manufacturing. This whole situation is outrageous as I see many other individuals with the same problems and no solutions.

The MMI randomly turns of or turns on.

The multi media screen is turning on and off repeatedly and will not stay on for more than about 2 minutes. Blacks out reverse camera as well hindering the safety of reversing. Makes the reverse un usable most times

The MMI unit does a reboot every few mins. Even when driving and when reversing the car which prevents the back up camera to show up

The audi MMI keep rebooting for every 1 minute while driving.

Audi MMI (Muti Media Interface) constantly resets while driving the vehicle. The problem began about 4 months ago. The MMI would reboot very infrequently- about once every couple weeks. However, I took the vehicle in for a routine oil change yesterday and when I received the vehicle back, it now constantly resets as soon as it reboots. If I attempt to click a button (like accepting my user profile) the screen immediately goes black. I believe this poses an extreme safety hazard given it can shut off while in reverse when the back up camera is engaged. It is also very distracting constantly seeing the MMI reboot and shut down as every time it reboots it asks for credentials/PINs/Users etc. Lastly, it's very dangerous because if I'm on a call it tries to constantly kick it over to the Bluetooth (but it doesn't work) so I have to manually put the phone back into speaker mode which is extremely distracting.

MMI/infotainment system randomly shuts down every 30 seconds or even less. The entire screen goes black, it even happened when i was backing up the car while looking through the backup camera, which was extremely dangerous. I have tried all kinds of methods to fix but it doesn’t seem to be working, and it getting worse as we speak with more frequent shutdowns

1) About two months ago, my 2020 Audi A4's MMI began crashing and rebooting randomly while driving. Most of the time, I had connected my phone via Bluetooth to the MMI, and was playing music from my phone. 2) Once it crashes and reboots, most of the time it would pick up my phone's Bluetooth signal again, and show the music file that is still playing, but there would be no sound from the car's sound system. 3) Even after I park, shut off my car, and restart it, the same problem would persist -- the car recognizes that a music file is playing, but no sound. 4) The frequency and randomness of the incidents picked up as time went along. Sometimes it would not crash for the entire duration of my commute; sometimes it would crash within minutes; sometimes it would crash multiple times. No discernible pattern. 5) Later on, I discovered that the MMI would crash even when I did not have a Bluetooth connection, nor any cord plugged into the car via USB. 6) Between June 19-20, 2025, Niello Audi in Sacramento ran a software update for me. I picked up the car on the afternoon of Friday, June 20, and did not drive it again until Monday, June 23. 7) There was no incident between the morning of Monday, June 23 through the morning of Thursday, June 26. 8) On the evening of [XXX], the MMI crashed and rebooted within one minute of the car starting up, before I had even exited my work garage. 9) On the evening of [XXX], the MMI crashed and rebooted within 10 minutes of the car starting up, with no Bluetooth or hardwire connection to the car at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My Audi A4 MMI continuously reboots randomly, every 5-10 minutes. it started back in January and has now gotten to the point where it wont last a full song on the radio without rebooting. This is an issue for thousands of Audi owners as a simple google search provides all of the same issues. https://forums.ross-tech.com/index.php?threads/48781/ https://www.audiworld.com/forums/a4-b9-platform-discussion-212/mib3-2020-mmi-rebooting-spontaneously-2020-a4-3082501/ https://www.reddit.com/r/Audi/comments/1j5and4/audi_a4_mmi_issues/

MMI keeps turning off, at this point it's every few minutes. Message states "The selected user has not been in the vehicle for an extended period ... ", something like that. But if you close out the message my info is still available to log into. I've tried a soft reboot by holding down the volume button, I've tried a factory reset and nothing works. It's getting dangerous because now it shuts off sometimes when I'm going in reverse and the camera is then unavailable. It shuts off when I'm utilizing it for directions via Android Auto. It's annoying and it's ridiculous that I have a luxury vehicle with this kind of issue. It's been going on for over 6 months now and only appears to be getting worse.

My electronic infotainment system keep rebuilding and is affecting my rear camera when backing up I find it unsafe

The MMI keeps rebooting, even if I’m listening to the radio and my iPhone isn’t plugged in. If my iPhone is plugged in, it also does it and shuts off and reboots.

While reversing, the “MMI system” which displays information on the central display screen, such as the backup camera, will crash and reboot. This will also occur while driving normally. If this happens while reversing, the car will then warn me that the backup camera safety feature is inoperable. This issues was NOT solved by a deal software update and requires a $4000 repair charge to resolve. Backing up without the camera operable at random times does not seem safe.

The Audi MMI is rebooting with no warning and no apparent reason, often multiple times in as short of a span as an hour. This is causing loss of functionality for handsfree calling and, in some cases, the backup camera, both of which are certainly dangerous. These symptoms first appeared in March 2025. This problem has been verified by an Audi Service Center. The cause was not identified by the technicians.

The entire MMI shuts down anywhere from every 30 seconds to 5-6 minutes. It has to then completely reboot, gives a pop up that “user has not been in vehicle for an extended amount of time” - I tried trouble shooting with Audi care over the phone, re added myself as a registered user with remote rights - makes me type my pin every time this happens. The safety risks are the distraction it takes from driving, especially when I am using it for navigation in an unfamiliar area, often getting lost and flustered and distracted

I information screen keeps rebooting every 15 minuets or so loosing navigation and user settings. Often complains it needs to log in a new user while driving and key not working.

Every 5-20 minutes while the car is on, the infotainment system reboots. This happens with or without a mobile phone plugged in via USB. This affects backup camera and parking sensors because they are not available when the system reboots. There is no warning before the system reboots.

MMI (infotainment), and the dashboard screen will turn off randomly and reboot. This is incredibly dangerous as it turns all sound off, and driving visuals like directions, and freezes or reboots, not where you last had it but from a different check point. Audi dealership said there was nothing they could do , after doing 2 software updates.

MMI screen reboots multiple times while driving. Seems to happen more often when usb is plugged in for car play. Unable to access or view anything on screen like navigation which is quite unsafe

MMI unit reboot itself randomly

Audi MMI system randomly goes dark and reboots during driving - this turns off the rear camera and any GPS system being used to navigate along with the sound system, etc.