2020 Audi A5 ELECTRICAL SYSTEM,UNKNOWN OR OTHER

The MMI system in the car constantly reboots and does not work for more than 30 seconds

MMI system frequently shuts down and reboots. This is a safety concern as the screen has shut down and gone dark in the middle of backing up, while using the backup camera and navigation is lost when driving on the highway causing a dangerous distraction. Within a minute of turning on car, the system shuts down, reboots and continues to shut down and reboot repeatedly throughout the duration of the drive. They system only stays operational for a few seconds to a few minutes at a time. This has been happening ever since I purchased the vehicle in 2022, however it used to be sporadic, occurring only once a month or so. Recently is has been occurring daily and the MMI system is now completely unusable.

The MMI/ radio shuts off and reboots at least 4-5 times within a 30 minute drive. When it comes back up, I get the error “user hasn’t been detected for some time”. I have had it go out while in reverse which is a safety concern. Every time it shuts off it is 30 seconds to a minute where nothing in my MMI is accessible. This began around April of 2025. No warning lights or error codes have been found. I have not taken it in for diagnosis, as it seems to be software related. [XXX] This link shows a lot of people that are experiencing the same issue and how it may be related to software updates, as the current software I have matches what is in the link and is incredibly outdated and old. Never once has it been addressed by the company. It is incredibly frustrating, and provides potential safety concerns as access to any GPS services, backup cameras, and any feature tied to the MMI go completely blank while driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

MMI randomly reboots involuntarily at any point during the drive. Reboots as often as once every few minutes and reboots about 5-8 times per drive. Cannot pin point the cause since it is not obvious. Also a safety concern because the MMI can reboot while backup camera is active or while car sensors are in use. Multiple owners of the same year model are having this same issue for months now with no fix from Audi. I have been having this issue non stop the last few months now.

The MMI infotainment system randomly restarts approximately every 30 minutes. This causes Apple CarPlay to disconnect, interrupting navigation and music. It's especially unsafe to interrupt while driving on freeway because it leads to missed turns or distractions on the road.