23 complaints reported

2010 BMW 5 Series FUEL/PROPULSION SYSTEM

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
23
Crashes
0
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Feb 2025

Consistent fuel pump error code 2AAF

Type: Vehicle, Vehicle: 2010 BMW 535I, Manufacturer: BMW of North America, LLC
Incident: Feb 2025
Jan 2024

The car smells like gas by the rear wheels. In speaking with other owners of this vehicle this is a defective flaw in the vehicle it is a known problem in this vehicle and there has been no recall. This is a serious concern as gasoline is highly flammable. I have had to spend thousands of dollars fixing problems with this car and I cannot afford to fix this issue. This is a major concern. Please advise a fix ASAP

Type: Vehicle, Vehicle: 2010 BMW 528I, Manufacturer: BMW of North America, LLC
Incident: Jan 2024
Jul 2021

SEVERAL TIMES I WAS PLACED IN PERIL WHILE TRAVELING AT HIGH RATES OF SPEED THEN THE CAR STALLS ON US HIGHWAY 95. THERE WERE ALSO TIMES WHEN THE CAR STALLED WHILE DRIVING LESS THAN 35MPH. WHEN THIS HAPPENS I HAVE NO REAL CONTROL TO STEER THE WHEEL, NO PRIOR WARNING OR ISSUES WITH THE CAR TO INDICATE IT WOULD STALL. IT IS EXTREMELY TRAUMATIZING. TRAUMATIZING! MESSAGE OF "FUEL PUMP MALFUNCTION. MODERATE DRIVING POSSIBLE". CAR STALLS WHILE IN MOTION WHETHER IT IS 20MPH OR 65MPH. INITIAL MALFUNCTION IN JULY WAS AFTER 1HR OF DRIVING THEN SEVERAL TIMES AFTER THAT PERIODICALLY AS THE CAR ISN'T DRIVEN OFTEN DUE TO STAY AT HOME RESTRICTIONS. THE ISSUE COULD NOT BE DUPLICATED AT TWO AUTO MECHANIC SHOPS, IN FACT BY THE TIME THE TOW TRUCK ARRIVED, THE CAR STARTED AND WAS ABLE TO BE DRIVEN ONTO THE TRUCK. THERE IS NO PATTERN OF DRIVING BEHAVIOR OR MESSAGES BETWEEN FAILURE / STALL AND AS MONTHS WENT ON, THE TIME BETWEEN STALL AND INABILITY TO START THE CAR SHORTENED FROM DRIVING1HR TO DRIVING 10 MINUTES. BMW OF THE MAIN LINE REPLACED THE FUEL PUMP, FUEL FILTER AND STALL AND ERROR ISSUE REMAINS. WIRING TO FUEL PUMP ISSUE POSSIBLE. THERE ARE SEVERAL OPEN COMPLAINTS ON THE EXACT SAME ISSUE. MODEL YEAR 2010 SHOULD BE INCLUDED IN THE RECALL FOR 535I XDRIVE HTTPS://WWW.NHTSA.GOV/VEHICLE/2010/BMW/5%252520 SERIES/4%252520DR/RWD%25252F4WD#COMPLAINTS HTTPS://WWW.NHTSA.GOV/VEHICLE/2010/BMW/5%252520SERIES/4%252520DR/RWD%25252F4WD#COMPLAINTS WIRING ISSUE DETECTED AND MAY BE PART OF THE RECALL NHTSA RECALL NO. : 16V-746. IF THE FUEL PUMP BECOMES INOPERATIVE, A NO-START CONDITION OR, IN RARE CASES, A STALLING CONDITION WITHOUT THE ABILITY TO RESTART THE VEHICLE COULD OCCUR. STARTED JULY AND DEGRADED SEPTEMBER, OCTOBER, NOVEMBER THEN FINALLY DECEMBER. $$$$ IN REPAIR COSTS THAT DID NOT RESOLVE THE "FUEL PUMP MALFUNCTION. MODERATE DRIVING POSSIBLE" MESSAGE. HELP

Type: Vehicle, Vehicle: 2010 BMW 535I, Manufacturer: BMW of North America, LLC
Incident: Jul 2020
Nov 2020

RECEIVING P0087 LOW PRESSURE FUEL, CAR GOES INTO DRIVETRAIN MALFUNCTION. FIX IS REPLACING HIGH PRESSURE FUEL PUMP.

Type: Vehicle, Vehicle: 2010 BMW 535I, Manufacturer: BMW of North America, LLC
Incident: Nov 2020
Jun 2020

WAS DRIVING DOWN THE ROAD AND WAS PASSING A VEHICLE AND AS I WAS GETTING PAST OTHER DRIVER MY ONBOARD DASH POPPED UP SAYING CAR NEEDED TO GET SERVICED. DESCRIPTION OF FAULT WAS FUEL PUMP. ALL POWER WAS LOST AND WAS BARELY ABLE TO GET PAST OTHER MOTORIST TO GET TO THE SHOULDER. ONCE I SAT FOR ABOUT 20 MIN WAS ABLE TO RESTART VEHICLE AND GET TO MY DESTINATION 8 MILES DOWN THE ROAD. THIS MADE ME FEEL VERY U SAFE AND COULD HAVE CAUSED AN ACCIDENT WITH THE OTHER MOTORIST. I WAS ON A 2 LANES STATE ROAD WHEN THIS HAPPENED. THERE WAS ALSO ANOTHER VEHICLE BEHIND THE MOTORIST I WAS PASSING TO OVER TAKE. *TR

Type: Vehicle, Vehicle: 2010 BMW 535I, Manufacturer: BMW of North America, LLC
Incident: Jun 2020
May 2020

WHILE DRIVING STEADILY ON THE INTERSTATE (I494 IN BLOOMINGTON, MN) WITH TRAFFIC AT ROUGHLY 65MPH, I RECEIVED A MESSAGE ON THE DASH OF FUEL PUMP FAILURE, DRIVE SLOWLY. CAR PROCEEDED TO GO INTO 'LIMP MODE' WITH REDUCED POWER AND THEN STALLED OUT'GAVE ME JUST ENOUGH TIME TO NAVIGATE TO A RELATIVELY SAFER SPOT ON THE SHOULDER OF THE INTERSTATE. TRIED TO RESTART CAR, BUT IT WOULD STRUGGLE AND THEN FAIL EACH TIME.

Type: Vehicle, Vehicle: 2010 BMW 535I, Manufacturer: BMW of North America, LLC
Incident: May 2020
Feb 2020

WHEN STARING UP, EXTENDED CRANK/SLOW STARTUP . CONTACTED BMW 'FUEL PUMP ISSUE'. NOT COVERED ON CURRENT RECALLS BECAUSE OF YEAR OF CAR. ALL OTHER 5 SERIES HAVE AN OPEN RECALL FOR THE SAME PROBLEM

Type: Vehicle, Vehicle: 2010 BMW 535I, Manufacturer: BMW of North America, LLC
Incident: Jan 2020
Sep 2019

THE BMW 535I THAT I HAVE HAS HAD MANY PROBLEMS WITH THE FUEL SYSTEM. ALL PUMPS HAVE BEEN REPLACED AND STILL THE CAR WILL STOP RUNNING AT ANY TIME. IT HAS HAPPENED AT DIFFERENT SPEEDS AND HAS CAUSED ME TO GET OFF THE ROAD AND GET THE CAR TOWED. I HAVE SPENT SO FAR OVER 6,000 DOLLARS ON PUMPS . NOW THE CAR IS BACK IN THE SHOP AND I AM TOLD THAT I AM STARING AT ANOTHER BIG BILL. THIS HAS BEEN AN ON GOING PROBLEM FOR ABOUT A YEAR AND A HALF. BMW HAS GIVEN ME ONE EXCUSE AFTER THE OTHER. THIS IS VERY DANGEROUS BECAUSE IT HAS HAPPENED TO ME IN TRAFFIC AT SPEED. BEEN LUCKY NOT TO CRASH THE CAR.

Type: Vehicle, Vehicle: 2010 BMW 535I, Manufacturer: BMW of North America, LLC
Incident: Jun 2018
Aug 2019

FUEL PUMP RANDOMLY CAUSES ENGINE FAILURE DURING NORMAL DRIVING CONDITIONS CAUSING IT TO MALFUNCTION, STALL ENGINE, AND ENDANGER THE CARS OCCUPANTS SAFTEY IN NORMAL TO HEAVY TRAFFIC CONDITIONS. THE FUEL PUMP WILL RESET ITSELF AFTER 5-10 MINUTES AND THE CAR WILL START AGAIN ALLOWING IT TO THEN SAFELY EXIT THE ROADWAY.. THIS ISSUE IS RANDOM IN OCCURANCE. IT COULD HAPPEN TWICE IN ONE DAY, OR IT COULD HAPPEN ONLY TWICE IN ONE MONTH.

Type: Vehicle, Vehicle: 2010 BMW 535I, Manufacturer: BMW of North America, LLC
Incident: May 2019
Aug 2019

HIGH PRESSURE FUEL PUMP FAILED. THIS PART HAS BEEN HIGHLY PUBLICIZED AS FAULTY. INCLUDING RECALLS AND EXTENDED WARRANTEES. THE FAILURE AT HIGH SPEEDS CAUSED STALLING AND WAS VERY DANGEROUS. BMW FAILED TO REPLACE FOR FREE THE HIGH PRESSURE FUEL PUMP AND CHARGED ME FULL PRICE. FAILURE TO HONOR RECALL/WARRANTY. IT HAS BEEN NOTED 150,000 PLUS VEHICLES ARE AFFECTED. THIS NEEDS TO BE A MANDATORY RECALL AND PAID IN FULL BY BMW. SEEKING INVESTIGATION AND REIMBURSEMENT. I HAVE THE INVOICE IF NEEDED.

Type: Vehicle, Vehicle: 2010 BMW 535I, Manufacturer: BMW of North America, LLC
Incident: Apr 2019
Jun 2019

CAR STALLS AT HIGH SPEED, FUEL PUMP WARNINGS LIGHT COMES ON. CAR WILL RESET AFTER 30 MINS BUT WILL CONTINUE TO SHUT OFF DURING DRIVING. BOTH FUEL PUMPS HAVE BEEN REPLACED

Type: Vehicle, Vehicle: 2010 BMW 5-SERIES, Manufacturer: BMW of North America, LLC
Incident: Jan 2018
Nov 2018

BMW EXTENDED WARRANTY TO 10 YEARS FOR THE INJECTORS. VEHICLE EXPERIENCED INJECTOR PROBLEMS SEVERELY IMPACTING ACCELERATION AND FAILING TEXAS EMISSIONS TESTING. BMW THEN DENIED REIMBURSEMENT. THIS ISSUE IS A SERIOUS SAFETY PROBLEM AND A RECALL SHOULD HAVE BEEN IMPLEMENTED.

Type: Vehicle, Vehicle: 2010 BMW 535I, Manufacturer: BMW of North America, LLC
Incident: Aug 2018
Nov 2017

WHILE TRAVELING IN THE MIDST OF TRAFFIC ON BUSY ROADWAY THE FUEL PUMP STOPPED OPERATING(ON-BOARD COMPUTER DISPLAY). I RECEIVED A MESSAGE INDICATING THE VEHICLE WOULD CONTINUE TO OPERATE BUT SHOULD BE CHECKED. I MANAGED TO STEER THE VEHICLE FROM THE MAIN ROADWAY BEFORE THE POWER STEERING CEASED TO OPERATE. THIS IS THE THIRD INCIDENT IN WHICH THE FUEL PUMP FAILURE OCCURRED. A PREVIOUS REPOST WAS MADE TO THE NHTSA #(10938620). A SAFETY RECALL WAS ACTIVATED FOR SEVERAL VEHICLE WITH THE SAME HIGH PRESSURE FUEL PUMP, BUT MY VIN IS NOT LISTED IN THE DATABASE. I FEAR FOR MY LIFE AND FOR THE LIVES OF OTHERS THAT COULD BE LINKED TO THE POTENTIAL TRAGEDY THAT MAY OCCUR. TODAY MY VEHICLE WAS TOWED TO A BMW SERVICE CENTER FOR ASSESSMENT. OF COURSE THE WARRANTY HAS EXPIRED AND I AM WAITING FOR AN OUTCOME AND FEEL VULNERABLE. I FEAR THAT I WILL BE STUCK WITH THE EXCESSIVE EXPENSE OF RESOLVING THE ISSUE OR THE RISK OF LOSING MY LIFE. *TR

Type: Vehicle, Vehicle: 2010 BMW 535XI, Manufacturer: BMW of North America, LLC
Incident: Nov 2017
Jun 2017

I RECEIVED A LETTER IN EARLY DECEMBER ABOUT A RECALL, HOWEVER 6 MONTHS LATER, NO OTHER INFORMATION PROVIDED.

Type: Vehicle, Vehicle: 2010 BMW 550I GRAN TURISMO, Manufacturer: BMW of North America, LLC
Incident: Dec 2016
Dec 2016

16V-746 RECALL CAMPAIGN NO. BMW DOESN'T WANT TO REPLACE FUEL TANK PUMP, JUST EXTEND THE WARRANTY.

Type: Vehicle, Vehicle: 2010 BMW 535I GRAN TURISMO, Manufacturer: BMW of North America, LLC
Incident: Dec 2016
Dec 2016

YELLOW ENGINE LIGHT CAME ON, WAS TESTED AND NOTHING WAS FOUND. IT STARTED USING MORE GAS THAN USUAL AND LONG-CRANKS STARTING THE ENGINE AND SHAKING AFTER THE ENGINE STARTED. THE DIAGNOSIS WAS ALL 6 FUEL INJECTORS NEEDED REPLACEMENT AS THEY WERE LEAKING GASOLINE, THEY ALL FAILED AT 73,000 MILES.

Type: Vehicle, Vehicle: 2010 BMW 535I, Manufacturer: BMW of North America, LLC
Incident: Dec 2015
Feb 2016

CAR STARTED SPUTTERING AND STALLED AFTER TAKING OFF FROM A RED LIGHT.

Type: Vehicle, Vehicle: 2010 BMW 535I, Manufacturer: BMW of North America, LLC
Incident: Feb 2016
Dec 2015

FUEL INJECTORS FAILED AT 51000 MILES CASUING LOSS OF ENGINE POWER RANDOMLY WITHOUT WARNING EXTREMELY DANGEROUS WHILE ON THE HIGHWAY. TECHNICIAN STATES I NEED ALL SIX INJECTORS REPLACED.

Type: Vehicle, Vehicle: 2010 BMW 535XI, Manufacturer: BMW of North America, LLC
Incident: Oct 2015
May 2015

WHILE HAVING MY OIL CHANGED, I TOLD THE MECHANIC THAT I SMELLED A LITTLE BIT OF GASOLINE WHEN DRIVING AND TO CHECK IT OUT. I WAS SHOWN THAT UNDER THE BACK SEAT, BEHIND THE DRIVER SIDE THERE IS A SENDING UNIT AND A FUEL LINE THAT TRANSFERS GAS FROM ONE TANK TO ANOTHER. THIS PLASTIC COMPONENT HAS A TIP WHERE THE FUEL LINE CONNECTS. THIS TIP CRACKED AND BROKE (NO IDEA WHY), LEAKING AND POOLING GASOLINE INSIDE THE CAR, DIRECTLY UNDERNEATH THE PASSENGER SEAT AND FILLING THE CAR WITH HIGHLY COMBUSTIBLE FUMES. SO MUCH SO THAT THE MECHANIC I TOOK THIS CAR TO, WOULD NOT LET ME DRIVE IT OUT OF THERE. I HAD TO HAVE IT TOWED TO A DEALERSHIP. BMW CUSTOMER RELATIONS HAD ME LEAVE THIS CAR FOR FIVE DAYS AT A BMW DEALERSHIP WHILE THEY WENT THROUGH THEIR PROCESS. THEN, THEY INFORMED ME THEY ASSUME NO RESPONSIBILITY FOR THIS AND THEY DO NOT CONSIDER THIS A DEFECT OR A FLAWED DESIGN.MY CAR IS ONLY FIVE YEARS OLD AND IS KEPT IN PERFECT CONDITION. PLEASE LOOK INTO THIS. I FEAR I WILL READ ABOUT SOME PERSON OR FAMILY BEING BURNED ALIVE AND I FEEL I HAVE TO DO SOMETHING. I HAVE THE DEFECTIVE PARTS IF YOU NEED THEM.

Type: Vehicle, Vehicle: 2010 BMW 528I, Manufacturer: BMW of North America, LLC
Incident: May 2015
Sep 2014

I HAVE TAKEN THIS CAR IN SPECIFICALLY FOR THIS COMPLAINT TWICE IN THE LAST YEAR. I HAVE A SEVERE GAS FUME SMELL IN MY CAR, IN MY TRUNK AND AROUND MY CAR. HAPPENS AFTER I HAVE BEEN DRIVING AND PARK AND RETURN TO THE CAR TYPICALLY. SOMETIMES HAPPENS WHEN I HAVE BEEN DRIVING AND TURN OFF THE CAR. IF I PARK IN MY GARAGE THE GARAGE SMELLS LIKE GAS/GAS FUMES FOR A LENGTHY PERIOD OF TIME. I HAVE BEEN TOLD THAT AFTER TESTING BY THE DEALER THAT THERE IS NO GAS LEAK. THE PROBLEM CONTINUES. HAPPENS REGARDLESS OF THE AMOUNT OF GAS IN THE TANK. HAPPENS MAINLY IN THE WARMER MONTHS BUT, I LIVE IN AZ SO THAT ACCOUNTS FOR 9 MONTHS. I FEEL THE CAR IS DANGEROUS TO DRIVE, THE FUMES ARE NOXIOUS AND REMAIN IN THE INTERIOR OF THE CAR FOR AWHILE. I ASK MY CHILDREN TO GET IN THE CAR WHEN IT SMELLS LIKE GAS FUMES UPON PICKING THEM UP FROM SCHOOL. I HAVE OWNED OTHER CARS IN AZ AND HAVE NEVER EXPERIENCED AN ISSUE WITH GAS FUME SMELLS CONSUMING THE INTERIOR OF MY CAR NOR GARAGE. I WAS TOLD BY THE SERVICE MANAGER THAT COMPLAINTS SIMILAR TO MINE HAVE SURFACED IN RENO AND TUCSON. SUGGESTING THIS MAY BE A RESULT OF THE GAS BEING DIFFERENT IN THESE TWO CITIES. THAT MAKES ABSOLUTELY NO SENSE AS I FREQUENTLY BUY GAS IN PHOENIX AND HAVE GAS FUME ISSUES. I CANNOT GET THE DEALER TO ADDRESS THE PROBLEM TO THE EXTENT OF A SOLUTION. I KNOW THIS IS NOT NORMAL NOR ACCEPTABLE. I FELL UNSAFE WITH MY YOUNG CHILDREN IN THE CAR. I FELL UNSAFE DRIVING MY CAR AND WORRY ABOUT BEING HIT BY SOMEONE WITH GAS FUME ISSUES IN THE TRUNK AND CAR AND I HAVE RELAYED SUCH TO THE DEALER REPEATEDLY. I DID NOT RECEIVE ANY FEEDBACK FROM THE DEALER AFTER THE LAST SERVICE CHECK FOR LEAKING GAS ABOUT 2 WEEKS AGO. I WAS TOLD THE CAR WAS SAFE AND TO CARRY ON WITH MY 2 HOUR COMMUTE ON A BUSY FREEWAY AND THEY WOULD CHECK WITH OTHER DEALERS WHERE THE SIMILAR COMPLAINTS HAD RISEN. *TR

Type: Vehicle, Vehicle: 2010 BMW 528I, Manufacturer: BMW of North America, LLC
Incident: Jan 2013
Dec 2013

I NOTICED A SMELL OF FUEL EACH TIME MY WIFE PARKED HER CAR INSIDE OUR GARAGE. HER CAR FOR DUE A SERVICE SO I TOOK THE VEHICLE IN FOR A FULL SERVICE. THE MECHANIC CALLED AND ASKED IF WE HAD BEEN SMELLING FUEL INSIDE OR AROUND THE VEHICLE. HE THEN EXPLAINED THAT HE SUSPECTED IT WAS ORIGINATING FROM UNDERNEATH THE REAR SEAT. HE LATER CONTACTED ME TO EXPLAIN THAT THE PLASTIC TUBE LOCATED ON TOP OF THE IN-TANK ELECTRIC FUEL PUMP ASSEMBLY HAD DEVELOPED A CRACK AND WAS ALLOWING FUEL TO SPRAY OUT ON TOP OF THE ASSEMBLY, WHICH WAS ALLOWING FUEL AND FUMES TO BUILD-UP IN-AND-AROUND THE VEHICLE. HE RECOMMENDED WE REPLACE IT IMMEDIATELY DUE TO SAFETY CONCERNS. WHEN I WENT TO PICKUP THE VEHICLE, HE SHOWED ME THE CRACK IN THE FUEL PUMP ASSEMBLY, AND EXPLAINED THAT HE HAD NEVER SEEN ONE CRACK LIKE THAT. TAKING THE VEHICLE IN FOR MAINTENANCE AND FINDING THE PROBLEM WITH THE FUEL PUMP ASSEMBLY AT THE TIME THAT WE DID, I BELIEVE, WAS A DISASTER AVOIDED. WE ARE PLANNING A TRIP OUT OF TOWN, AND WILL LEAVE THE VEHICLE IN OUR GARAGE FOR APPROXIMATELY 5 DAYS. OUR HOME GAS (OPEN FLAMED) HOT WATER HEATER IS LOCATED INSIDE OUR GARAGE. MY WIFE OFTEN BACKED HER CAR INTO OUR GARAGE WHICH PLACED THE REAR OF THE VEHICLE APPROXIMATELY 2 TO 3 FEET FROM THE OPEN FLAMES OF THE HOT WATER HEATER. I SHUTTER TO THINK WHAT MIGHT HAVE HAPPENED IF WE HAD LEFT THE VEHICLE WITH THE LEAKING FUEL AND FUMES, AND OPEN FLAMES FROM THE HOT WATER HEATER SHUTUP IN OUR GARAGE FOR 5 DAYS. NOT ONLY WOULD WE HAVE LOST OUR CAR, BUT QUITE POSSIBLY OUR HOME. *TR

Type: Vehicle, Vehicle: 2010 BMW 528I, Manufacturer: BMW of North America, LLC
Incident: Dec 2013
Feb 2013

WHILE DRIVING, APPROXIMATE SPEED OF 30 MILES PER HOUR MY CAR SLOWED DOWN AND SHOWED A SIGNAL ON THE DASH BOARD SAYING A REDUCTION IN POWER. I TOOK THE VEHICLE TO BMW AND WAS TOLD NOTHING COULD BE FOUND. MANAGER TOLD ME IT MAY HAVE BEEN BAD GAS. SINCE OCTOBER 22, 2012 THE VEHICLE HAS HAD THIS HAPPEN 3 MORE TIMES. EACH INCIDENT WITH THE REDUCTION IN POWER HAS OCCURRED AT DIFFERENT SPEEDS AND THE TERRAIN WAS DIFFERENT. EACH TIME IT IS TAKEN TO BMW I WAS TOLD THEY CANNOT FIND THE PROBLEM. THE TECHNICIAN SUGGESTED I TURN THE VEHICLE ON AND OFF ABOUT TEN TIMES AFTER PUTTING FUEL IN IT. THAT DID NOT, NOR HAS NOT SOLVED THE PROBLEM. AFTER VIEWING OTHER COMPLAINTS ON THIS SERIES I HAVE FOUND I' AM NOT THE ONLY PERSON HAVING THIS PROBLEM. *TR

Type: Vehicle, Vehicle: 2010 BMW 5-SERIES GRAN TURISMO, Manufacturer: BMW of North America, LLC
Incident: Oct 2012
Nov 2012

TL* THE CONTACT OWNS A 2010 BMW 535I. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY THEN THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S DESTINATION AND WAS LATER TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THREE OF THE SIX THE FUEL INJECTORS HAD FAILED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WAS 53,300.

Type: Vehicle, Vehicle: 2010 BMW 535I, Manufacturer: BMW of North America, LLC
Incident: Sep 2012

Trend Over Time

Complaints by year

Quick Summary

The 2010 BMW 5 Series has 23 FUEL/PROPULSION SYSTEM complaints on file. Review the timeline above for detailed owner experiences.