2004 BMW X3 Seats

AS I WAS DRIVING MY 2004 BMW X3 DURING COLD WEATHER, I SMELLED SOMETHING BURNING. I PULLED MY CAR OVER, TURNED OFF THE HEAT AND CHECKED UNDER THE HOOD. THE SMELL HAD DISSIPATED AND I COULD SEE NO SMOKE OR ANY EVIDENCE OF FIRE. I RESTARTED THE CAR WITH THE HEATER TURNED OFF, AND SHORTLY AFTER, FELT A STRONG BURNING SENSATION ON MY HIP AND REALIZED THAT MY COAT WAS ON FIRE. I STOPPED THE CAR AND JUMPED OUT AND USED A LARGE BOOK TO SMOTHER THE FIRE ON THE DRIVER'S SEAT. FIELD'S BMW IN NORTHBROOK, IL TOOK THE CAR BACK THAT SAME DAY, AND THE NEXT DAY CONFIRMED A SEAT HEATER FIRE. I WENT TO MY DOCTOR TO CONFIRM THE BURN ON MY LEG. AS OF TODAY, FEB. 1, I HAVE NOT RECEIVED ANY OFFER, SETTLEMENT, OR SATISFACTION FROM BMW. I CALLED BMW NORTH AMERICA MYSELF, AND RECEIVED A RETURN CALL FROM JAY HANSEN, WHO SEEMED RESPONSIVE, BUT I HAVE NOT HEARD FROM HIM SINCE. AMAZINGLY, SINCE THE DAY AFTER THE FIRE, WHEN THEY CALLED TO CONFIRM THE CAUSE OF THE FIRE WAS THE SEAT HEATER, I HAVE NOT HEARD FROM THE DEALERSHIP. *JB

HEATED DRIVER'S SEAT IN BMW 745I HAD ELECTRICAL SHORT AND CAUSED SMALL FIRE, BURNING HOLE IN THE SEAT. DEALER REPLACED ALL COMPONENTS BUT DID NOT ISSUE RECEIPT IDENTIFYING SOURCE OF DEFECT AND WORK PERFORMED.*AK