4 complaints reported

2004 BMW X5 Latches/Locks

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
4
Crashes
1
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Aug 2011

TL* THE CONTACT OWNS A 2004 BMW X5. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HANDLE MALFUNCTIONED AND THE CONTACT WAS UNABLE TO OPEN THE DOOR. IN ORDER TO ENTER THE VEHICLE, THE CONTACT WOULD CLIMB IN THROUGH THE PASSENGER SIDE. THE DEALER WAS CONTACTED AND THEY ADVISED HIM THAT THERE COULD BE A FRACTURED BRACKET AND TO BRING THE VEHICLE IN. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. THE VIN WAS UNAVAILABLE.

Type: Vehicle, Vehicle: 2004 BMW X5, Manufacturer: BMW of North America, LLC
Incident: May 2011
Jan 2010

WE HAVE A 2004 BMW X5, AND THE DRIVER'S DOOR INSIDE OPENING MECHANISM HAS BROKEN TWICE; ONCE UNDER WARRANTY AND ONCE AFTER. THE REPAIR COSTS NEARLY $800, SO MANY WILL NOT PAY TO HAVE IT FIXED. THE PROBLEM ENDANGERS THE DRIVER IF IN AN ACCIDENT AND NEEDING TO EXIT THE VEHICLE, AND IT IS CAUSED BY THE ROUTING OF THE CABLE THROUGH A PLASTIC PART. *TR

Type: Vehicle, Vehicle: 2004 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Dec 2009
Jan 2010

LATCH JAM ON DRIVER DOOR OF BMW X5 YEAR 2004. THE DOOR WILL NOT ALWAYS SHUT WHEN IT IS VERY COLD. IT WILL TAKE 30 TO 45 MINUTES AFTER THE CAR WARMS UP TO SHUT. BMW OF NORTH AMERICA DOES NOT CLAIM THIS IS FAULTY FOR A RECALL. THEY HAVE RECEIVED OTHER COMPLAINTS WITH THIS ISSUE ON OLDER MODEL X5'S. SINCE ALOT OF THE X5'S ARE NOT OUTSIDE AS MUCH AS MINE (I.E. OVERNIGHT) YOU WILL NOT HAVE A HUGE AMOUNT OF COMPLAINTS. THE COMPLAINTS WILL BE WITH THE ONES THAT ARE IN THE COLD WEATHER REGIONS OF AMERICAN AND ARE OUTSIDE FOR EXTENDED PERIOD OF TIMES AND VERY FREQUENTLY OUTSIDE.. THIS ISSUE IS A SAFETY HAZARD THAT BMW OF NORTH AMERICA SHOULD RECALL AND FIX. *TR

Type: Vehicle, Vehicle: 2004 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Dec 2009
Feb 2008 Crash Injury

ON MAY 21, 2008, I REPORTED A PROBLEM REGARDING MY BMW X5 HAVING A DOOR FAILURE PROBLEM REGARDING THE ELECTRONIC SYSTEM. ON MAY 29, 2008 I WAS IN A MOTOR VEHICLE ACCIDENT. THE ACCIDENT WAS NOT MY FAULT. I WAS HIT FROM BEHIND. MY SON AND I WERE INJURED. I HAD TO BE EXTRACTED FROM THE VEHICLE. THE EMERGENCY PERSONAL COULD NOT OPEN THE PASSENGER DOOR TO REMOVE ME FROM THE VEHICLE. THEY HAD TO GO THROUGH THE BACK SEAT. I HAD COMPLAINED TO YOU AND BMW REGARDING THE SAFETY HAZARD OF THIS VEHICLE. BMW WAS SLOW TO REPLY. THE ORIGINAL REPLY WAS THAT I DIDN'T PROVIDE A CLEAR EXPLANATION REGARDING THIS ISSUE. SO, I COMPLAINED AGAIN. THERE RESPONSE WAS UNTIMELY AND THIS ENTIRE SAFETY ISSUE HAS RESULTED IN A VERY TRAUMATIC EXPERIENCE. I HAD ADVISED YOU AND BMW THAT THIS WAS A SAFETY ISSUE. NO ONE RESPONDED IN A TIMELY MANNER. HOW MANY MORE FAMILIES WILL HAVE TO EXPERIENCE THIS TYPE OF TRAUMA BEFORE YOU RECALL THIS VEHICLE? WHAT ARE YOU GOING TO DO ABOUT THIS? THIS IS A SAFETY ISSUE AND SHOULD BE ADDRESSED. *TR

Type: Vehicle, Vehicle: 2004 BMW X5, Manufacturer: BMW of North America, LLC
Incident: May 2008

Trend Over Time

Complaints by year

Quick Summary

The 2004 BMW X5 has 4 Latches/Locks complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.