53 complaints reported

2011 BMW X5 Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
53
Crashes
1
Fires
0
Injuries
1

Complaint Timeline

Chronological view of owner reports

Jan 2020

ONE WEEK AFTER I PURCHASEED BMW X5, THE AIRBAG LIGHT SWITCHED ON MY DASHBOARD WHILE I WAS DRIVING ON HIGHWAY AND IGOT A MASSAGE SAYING"FAULT IN PASSENGER RESTRAINT SYSTEM AFFECTING AIRBAG, BELT TENSIONER OR BELT FORCE LIMITER. CONTINUE TO WEAR SEAT BELT. PLEASE CONTACT THE NEAREST BMW CENTER."AS MY CAR HAS BEEN AFFECTED BY THE RECALL, A BMW DEALER WILL FIX THE AIRBAG PROBLEM FREE OF CHARGE. MY BMW DOESN'T HAVE TO HAVE AN EXISTING WARRANTY TO BE COVERED BY A RECALL. TODAY 1/27/2020 I WENT TO THE BMW DEALER IN EDISON FOR THE RECALL, AFTER 6 HOURS I RECEIVED THE CAR AND THE AIRBAG LIGHT STILL ON ???? I ASKED THE EMPLOYEE WHY THE AIRBAG STILL ON? HE ANSWERED ME " WE CHANGED THE PARTS BUT TO TURNE THIS LIGHT OFF YOU WILL PAY FOR IT " I ASKED HOW MUCH? HE SAID AROUND $400??? I DIDN'T AGREE AND LEFT THE DEALER WITH THE AIRBAG LIGHT ON. THE CONCLUSION, THEY DON'T WANNA DO IT FOR FREE!!!!, I'M DRIVING MY CAR WITHOUT PASSENGER SIDE AIRBAG????

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Jan 2020
Jul 2019 Crash Injury

ME AND MY KIDS WERE DRIVING OUR 2011 BMW X5, WE WENT TO A FULL STOP ON THE FREEWAY, A SEMI WAS DRIVING TOO FAST BEHIND US, THE SEMI WAS ON ITS WAY TO CRUSHING ME AND MY THREE DAUGHTERS IN THE CAR. WE TRIED TO MOVE OUT OF ITS WAY AND CRASHED IN THE CAR INFRONT OF US AS THERE WAS NO PLACE TO GO. THE ONE SECOND DECISION WAS THE TOUGHEST DECISION I HAD TO TAKE IN MY LIFE, EITHER THE SEMI IS GOING TO KILL US ALL I I CAN CRASH IN THE CAR FRONT OF US TO AVOID DEATH, WE WERE RELYING ON THE AIRBAG TO SAVE OUR LIFE, THE AIRBAG DIDN'T DEPLOY, ACCIDENT OCCURRED ON JULY 17TH. THANKFULLY THE AIRBAG DID NOT DEPLOY OR WE WOULD'VE BEEN ALL DEAD FROM THE DEFECTIVE BMW AIRBAG, YESTERDAY (JULY 31ST) WE RECEIVED A LETTER FROM THE DMV THAT WE NEED TO CONTACT BMW TO REPLACE THE DEFECTIVE AIRBAG. WHAT IF THE AIRBAG DEPLOYED THAT DAY? HOW MUCH IS A HUMAN LIFE WORTH? WE PURCHASED A BMW TO PROTECT US DURING AN ACCIDENT AND WE FEEL CHEATED. WE WOULD'VE ALL LOST OUR LIVES. THE CAR HAS BEEN TOWED AND SITTING IN OUR DEIVEWAY. IT'S INOPERABLE AND THE AIRBAG HASN'T DEPLOYED. WE ARE SCARED TO EVEN GO INSIDE THE CAR TO GRAB OUR THINGS BECAUSE WE DON'T WANT THE AIRBAG TO DEPLOY. SOMEONE NEEDS TO DO SOMETHING ABOUT THIS. IMMEDIATELY. MY DAUGHTERS ARE SCARED TO RIDE INSIDE A CAR, AND I'M SCARED TO DRIVE AGAIN. THERE HAS BEEN 24 REPORTED DEATHS FROM TAKATA, WE COULD'VE BEEN NUMBER 29.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Jul 2019
May 2019

THE PASSENGER RESTRAINT LIGHT IS ON. DEALER REPORTS THERE IS A FAULT STORED FOR THE PASSENGER SIDE SEAT MAT. I UNDERSTAND THAT BMW HAS HAD RECALLS FOR THIS PROBLEM IN PREVIOUS MODEL YEARS.

Type: Vehicle, Vehicle: 2011 BMW X5 DIESEL SAV, Manufacturer: BMW of North America, LLC
Incident: Jan 2017
Mar 2019

TAKATA RECALL. WE HAVE A TERRIBLE TRACK RECORD WITH THE TWO LOCAL DEALERS, AS THEY DO NOT DO WORK THAT THEY SAY THEY DO. THEY ALSO MAKE IT VERY DIFFICULT TO GET CARS INTO SERVICE AND BACK AGAIN. I DO NOT WANT TO DEAL WITH THEM AGAIN. THEY HAVE ZERO RESPECT FOR THE LAW, THE CAR SHOWS THE "AUDI AUTO ACCELERATE PROBLEM" WHEN COMING OFF THE FREEWAY AND I PARKING LOTS. THE CAR WAS DELIVERED IN A STATE WHERE IT COULD NOT BE DRIVEN ON THE STREET LEGALLY, AND THEY HAD THE GALL TO DEMAND THAT WE SIGN A WAIVER WHICH WE DID TO DO. THEY HAD TO FIX THE LEGAL ISSUES THE CAR HAD.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Oct 2017
Dec 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Feb 2017
Oct 2017

TAKATA RECALL: I CALLED THE WAYNE, NJ BMW DEALERSHIP MULTIPLE TIMES TO REPLACE THE AFFECTED TAKATA INFLATORS AIRBAGS. WAYNE BMW DEALERSHIP STATED THEY WERE UNABLE TO REPLACE TAKATA INFLATORS AIRBAGS.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Oct 2017
Oct 2017

TAKATA RECALL IT'S BEEN A COUPLE YEARS SINCE THE RECALL WAS ANNOUNCED AND EVERY TIME I CALL THE DEALERSHIP THEY TELL ME THERE ARE NO PARTS. NOW TAKATA HAS FILED FOR BANKRUPTCY. THIS IS GETTING ABSURD. WHAT CAN I DO TO GET THIS FIXED?

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Mar 2016
Oct 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V364000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Nov 2016
Aug 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V364000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED STEVENS CREEK BMW (LOCATED AT 4343 STEVENS CREEK BLVD, SANTA CLARA, CA 9505 (800) 298-1501) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: May 2016
Aug 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BAYSIDE BMW DEALER, LOCATED ON 266 EAST SHORE RD, GREAT NECK, NY 11020, WHERE IT WAS INFORMED THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. PART DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Sep 2016
Aug 2017

TAKATA AIRBAG RECALL AFTER RECEIVING NOTIFICATION IN THE MAIL REGARDING THE TAKATA AIRBAG RECALL FOR OUR 2011 BMW X5 DIESEL, WE HAVE REPEATEDLY AND UNSUCCESSFULLY TRIED TO SCHEDULE A REPAIR FOR OUR VEHICLE AT OUR LOCAL SERVICE CENTER (BMW OF SEATTLE). WE WERE INFORMED WE WERE NOT A PRIORITY AND MIGHT NEVER GET THE PROBLEM FIXED DUE TO OUR PRIORITY LEVEL.

Type: Vehicle, Vehicle: 2011 BMW X5 DIESEL SAV, Manufacturer: BMW of North America, LLC
Incident: Jan 2016
Aug 2017

TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V071000 AND 16V634000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ADVANTAGE BMW IN HOUSTON, TEXAS) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Feb 2016
Aug 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HABBERSTAD BMW OF BAY SHORE, NEW YORK WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Aug 2016
Jul 2017

RECALL HAS BEEN IN AFFECT SINCE MAY 2016 AND I STILL HAVE NOT RECEIVED A PASSENGER AIR BAG MAY 25, 2016 | RECALL CAMPAIGN NO. 16V-364. I'VE BEEN TO TWO LOCAL DEALERSHIPS AND ADDED MY NAME TO A LIST BUT NOTHING.

Type: Vehicle, Vehicle: 2011 BMW X5 DIESEL SAV, Manufacturer: BMW of North America, LLC
Incident: Jan 2016
Jul 2017

I HAVE RECEIVED SEVERAL LETTERS ABOUT THE AIRBAG RECALL IN THE PAST YEAR A COUPLE OF MONTHS AGO JACKIE COOPER OF EDMOND OK SAID THEY HAD THE PART I TOOK MY X5D IN FOR 3 DAYS BUT WHEN I PICKED IT UP THEY HAD NOT REPLACED EITHER AIRBAG. I RECEIVED ANOTHER NOTICE PARTS ARE AVAILABLE BUT THE DEALERSHIP SAYS THEY ONLY HAVE THE DRIVERS SIDE BAG PARTS!

Type: Vehicle, Vehicle: 2011 BMW X5 DIESEL SAV, Manufacturer: BMW of North America, LLC
Incident: Jul 2017
Jul 2017

TAKATA RECALL

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Jan 2016
Jun 2017

I RECEIVED A SAFETY RECALL LETTER FROM BMW IN REGARDS TO RECALL CAMPAIGN NO. 16V-071 - DRIVER'S FRONT AIR BAG BACK IN MARCH 2016. IT IS NOW THE MIDDLE OF JUNE 2017 AND THE BMW DEALERSHIP STILL CLAIMS NO PARTS ON HAND AND NO IDEA WHEN THEY WILL BE RECEIVING THEM. THIS RECALL IS TAKING WAY TOO LONG TO COMPLETE. I HAVE ATTEMPTED TO SALE AND TRADE THE CAR IN BUT NO ONE WANTS IT DUE TO THE RECALL.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Mar 2016
Jun 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE DEALER WAS CONTACTED AT 410-296-7900 AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Mar 2016
May 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE DEALER AND MANUFACTURER WERE NOTIFIED. THE CONTACT WAS AWARE THAT HE RESIDED IN ZONE "C", BUT STILL FELT THAT A YEAR AND HALF WAS AN EXCESSIVE AMOUNT OF TIME FOR A RECALL REPAIR. THE DEALER AND THE MANUFACTURER CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: May 2017
May 2017

HELLO, I OWNED THIS BMW WHILE RESIDING ON MAUI, HAWAII. I HAVE NOW SHIPPED THE VEHICLE HOME TO ALBERTA, CANADA AND CANNOT GET IT APPROVED THROUGHOUT THE RIV PROGRAM BECAUSE OF THE AIRBAG RECALL. WE HAVE NOT HAD AN INCIDENT. WE HAVE BEEN WAITING ON THIS REPAIR FOR MORE THAN A YEAR. HAWAII WOULD BE CONSIDERED A HIGH HUMIDITY AREA AS WELL THE YEAR OF THE VEHICLE IS GETTING TO BE OLDER... I NEED TO GET THE RECALL FIXED AS SOON AS POSSIBLE SO THAT I CAN GET INSURANCE AND REGISTRATION HERE IN ALBERTA. PLEASE HELP! [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Jan 2017
May 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Jan 2015
May 2017

TAKATA RECALL: IT WILL BE A YEAR HERE SHORTLY SINCE THE RECALL WAS ISSUED AND THIS AIRBAG IS NOT REPLACED. I KNOW THAT BMW CAME UP WITH ANOTHER AIRBAG FOR REPLACEMENT OF MY DRIVERS SIDE AIRBAG AFTER I COMPLAINED. THERE MUST BE SOMEWAY TO FIX THIS SEVERE SAFETY HAZARD. .I DO NOT WANT ANYONE IN MY CAR FRONT PASSENGER SEAT TO DIE BECAUSE OF THIS. FYI THE RECALL WAS ISSUED IN MAY 2016 I WAS NOT SENT A NOTICE UNTIL JULY 2016, POOR NOTIFICATION. I AM SURE THIS LENGTH OF TIME QUALIFIES AS A FAILURE TO FIX IN REASONABLE LENGTH OF TIME.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Jan 2016
May 2017

TAKATA RECALL - DESPITE MULTIPLE REQUESTS AND PROMISES FOR OVER A YEAR, BMW HAS DONE NOTHING TO ADDRESS THE DEFECTIVE AIRBAG. BMW CONTINUES TO PUSH THE DELIVERY DATE OF THE PARTS OUT.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: May 2017
Apr 2017

TAKATA RECALL. I HAS BEEN OVER A YEAR SINCE I HAVE RECEIVED THE RECALL NOTICE AND BMW IS DOING NOTHING TO FIX MY PROBLEM. I LIVE IN FLORIDA AND HAVE HEARD THAT SALT AIR MAKES THE PROBLEM WORSE, SO I WOULD EXPECT PEOPLE LIVING BY THE OCEAN WOULD GET TOP PRIORITY.

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Apr 2017
Apr 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) WAS EXCESSIVE. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2016. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/13/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 10/20/2017*JS

Type: Vehicle, Vehicle: 2011 BMW X5, Manufacturer: BMW of North America, LLC
Incident: Jan 2016

Trend Over Time

Complaints by year

Quick Summary

The 2011 BMW X5 has 53 Air Bags complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.