35 complaints reported

2013 Chevrolet Cruze UNKNOWN OR OTHER

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
35
Crashes
1
Fires
0
Injuries
0

Complaint Timeline

Chronological view of owner reports

Jul 2017

HEATER HAS A VERY STRONG ODOR OF COOLANT WHEN TURNED ON THAT I HAVE TO KEEP MY CAR WINDOWS DOWN A LITTLE WHEN USING HEATER. I NOTICED THIS WHEN I ACQUIRED IT FROM MY SON IN JULY OF 2016. HE HAD PURCHASED THIS ONE AND ANOTHER ONE AT THE SAME TIME BRAND NEW IN 2013 AND HAD THIS PROBLEM WITH BOTH CARS.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2013
Jul 2017

MY FIRST OIL CHANGE AFTER BUYING MY CAR THERE WAS A PROBLEM TAKING THE OIL PLUG OUT. I TOOK IT TO LAKE CHEVROLET IN DEVILS LAKE ND THEY PUT IN A NEW PLUG. NOW WHEN I HAD A OIL CHANGE THEY DETECTED A HAIRLINE CRACK I HAVE A APPOINTMENT TODAY TO FIX THIS.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Mar 2017
Jun 2017

MY IGNITION KEY BROKE OFF DURING DRIVING. THE CAR WAS SHUT OFF AND I COULD HAVE DIED BY HITTING THE RAILING. I CALLED MY LOCAL DEALERSHIP AND THE SERVICE LADY SAID SHE HAS SEEN THIS HAPPEN MANY TIMES. THE KEYS METAL BROKE OFF. THE KEYS ARE MADE OF SOME KIND OF CHEAP METAL. THIS IS A SAFETY HAZZARD. PLEASE HELP THOSE ON THE ROAD AVOID A CATASTOPHY.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: May 2017
Feb 2017

HI THERE, I PURCHASED A CRUZE 3.5 YEARS AGO IN CANADA BECAUSE I AM A CANADIAN CITIZEN. I HAVE MOVED TO THE USA (NJ) TO LIVE WITH MY WIFE. SHE IS A US CITIZEN. WE HAVE CONTACTED GM ABOUT GETTING A LETTER OF CONFORMITY WHICH THEY DID SUPPLY US WITH. HOWEVER, IT DOES NOT CONFORM TO FMVSS STANDARDS. THE LETTER DOES NOT INCLUDE WHICH STANDARDS ARE NOT MET AND GM DOES NOT HAVE RECORD OF WHAT DOESN'T COMPLY. I WOULD LIKE TO GET MY CAR IMPORTED TO THE USA BUT WITHOUT THAT INFORMATION, I DON'T KNOW WHAT NEEDS TO BE FIXED. I HAVE CONTACTED SEVERAL RI'S THROUGHOUT NY, 1 IN NJ AND 1 IN PA AND NONE OF THEM ARE WILLING TO DO THE WORK (I ASSUME THAT BECAUSE THEY DON'T GET BACK TO ME ON SCHEDULING IT IN). PLEASE HELP ME FIND OUT WHAT NEEDS TO BE FIXED ON MY CAR SO I CAN IMPORT IT TO THE USA AND REGISTER IT HERE. THANK YOU! THE CAR IS US EPA CERTIFIED, AND CMVSS CERTIFIED (WITH STAMPS). I ENTERED THE USA ON A TEMPORARY DRIVING BASIS FOR 1 YEAR.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jul 2016
Dec 2016

THE CAR WAS PARKED. I STARTED IT AND 2 MINUTES LATER I GOT 3 MESSAGES "ENGINE POWER IS REDUCED" "SERVICE TRACTION CONTROL" "SERVICE STABILI TRAK" AND THE ENGINE LIGHT CAME ON, IT WOULDN'T GO MORE THAN 5MPH. SO THEN I PARKED AGAIN, THANK GOD I DIDN'T EVEN LEAVE THE PARKING LOT OF THAT BUILDING. SO THEN I TURNED IT OFF AND LET IT REST FOR ABOUT 10 MINUTES AND THEN STARTED IT BACK ON AND THE MESSAGES DISAPPEARED AND IT WAS RUNNING "FINE" THE GAS PEDAL FELT A LITTLE HARD WHEN TRYING TO ACCELERATE. NEXT DAY SAME THING BUT THIS TIME WHILE I WAS ON THE HIGH WAY, I USE I-88 TO GO TO WORK EVERY DAY AND THIS IS VERY DANGEROUS, GOING FROM 65-70 MPH TO 10 MPH AND IF SOMEONE WOULD'VE BEEN BEHIND ME THEY COULD'VE HIT ME. THIS IS VERY SCARY AND SOMETIMES I WORK LATE SHIFTS AND WITH THIS COLD WEATHER HAVING TO TURN THE ENGINE OFF FOR IT TO "RUN" AGAIN IS HORRIBLE. I WAS FREEZING TO DEATH. I HAVE READ HUNDREDS OF COMMENTS FROM PEOPLE WHO HAVE HAD THE SAME PROBLEM AND SAME CODES, AND I THINK GM SHOULD HAVE A RECALL FOR THIS, BECAUSE IT'S A MANUFACTURER PROBLEM AND THEY SHOULD FIX IT. TODAY I AM TAKING IT TO A CHEVY DEALER AND SEE WHAT HAPPENS. HOPEFULLY THIS HELPS TO HAVE ENOUGH PROOF OF THIS ISSUE.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Dec 2016
Aug 2016

I NOTICED MY CAR WAS "SPUTTERING". AFTER MULTIPLE ATTEMPTS TRYING TO FIND OUT WHAT WAS WRONG WITH NO ATTEMPTS ALL IT DID WAS GET WORSE. IT FELT LIKE MY CAR WAS SUFFOCATING. IT GOT TO THE POINT WHERE IT WAS CHUGGING THE WHOLE WAY HOME FROM MY EMPLOYMENT. OPENED THE HOOD WHILE IT WAS RUNNING AND IT APPEARED A SPARK PLUG WAS ARCHING. AFTER REMOVING THE COIL PACK TO GET TO THE SPARK PLUGS ONE OF THE BOOTS COMPLETELY FELL APART WHILE TRYING TO REMOVE IT. IT WAS THEN THE COILS WERE LOOKED AT, 3 OUT OF 4 WERE CORROSION AND SO WE'RE THERE CASINGS. THE WHOLE SECTION NOW NEEDS TO BE REPLACED ON A CAR WITH LESS THAN 80,000 MILES.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Aug 2016
Jul 2016

ABOUT A YEAR AFTER BUYING MY 2013 CHEVY CRUZE THE DRIVER SIDE WINDOW FELL DOWN AND OUT OF THE TRACK. WE TOOK IT TO THE DEALER AND THEY REPAIRED IT UNDER WARRANNTY. NOW MY CRUZE IS 3 YEARS AND 2 MONTHS OLD WITH 21,000 MILES ON IT AND THE PASSENGER WINDOW HAS DONE THE SAME THING. MY WARRANTY RAN OUT 2 MONTHS AGO EVEN THOUGHT THERE ARE ONLY 21,000 MILES ON IT I HAVE TO PAY FOR THE REPAIR. BOTH TIMES THIS HAPPENED WE WERE GETTING IN THE VEHICLE AND CLOSED THE DOOR, ROLLED DOWN THE WINDOW AND THE WINDOW FELL TO THE BOTTOM OF THE DOOR AND WONT GO UP.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jul 2016
Apr 2016

2013 CEVY CRUZE RECEIVING "SERVICE SIDE DETECTION SYSTEM" MESSAGE WHEN TAKEN TO DEALERSHIP WAS INFORMED THAT DUE TO FAULTY MODULE DESIGN WATER GETS INTO MODULE ANS SIDE DETECTION SYSTEM WILL NO LONGER WORKED DUE TO THE FACT CAR WAS JUST OUT OF WARRANTY WAS QUOTED $700+ TO FIX.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2016
Jan 2016

THE TURBO STARTED GIVING PROBLEMS AT UNDER 40,000 MILES LIGHT CAME ON ON THE HIGHWAY

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jan 2016
Jul 2015

I HAVE BEEN HAVING AN ISSUE WITH MY VEHICLE ON AND OFF. IT SEEMS TO BE HAPPENING MORE OFTEN NOW. WHEN I SHIFT MY VEHICLE INTO PARK AND TURN OFF MY CAR USING THE PUSH TO START BUTTON, A MESSAGE ON THE DASHBOARD SHOWS UP THAT SAYS "SHIFT TO PARK" EVEN THOUGH I ALREADY SHIFTED IT TO PARK. I HAVE TRIED RESTARTING IT AND TRYING TO GET THE MESSAGE TO DISAPPEAR TRYING TO SEE IF THE EMERGENCY BREAK WAS THE ISSUE. I BELIEVE THIS HAS SOMETHING TO DO WITH THE GEAR SHIFTER AND AM AFRAID THAT THIS COULD CREATE A SAFETY CONCERN THE LONGER IT CONTINUES BECAUSE MY DASHBOARD SEEMS TO BE DISPLAYING AN INACCURATE MESSAGE. I TRIED TO SEARCH FOR RECALLS ON MY VEHICLE BUT DID NOT FIND ANY FOR THIS ISSUE; HOWEVER, I FOUND A RECALL ON THE 2014 CHEVROLET CRUZE (RECALL# 14048) THAT SEEMS TO BE A SIMILAR ISSUE THAT I AM EXPERIENCING WITH MY VEHICLE WHICH IS THE SAME MAKE AND MODEL BUT JUST A YEAR OLDER. I HAVE ALSO FOUND PLENTY OF COMPLAINTS ONLINE FROM OTHER 2013 CRUZE OWNERS AND BELIEVE THAT THE RECALL SHOULD APPLY TO THE 2013 MODEL AS WELL.

Type: Vehicle, Vehicle: 2013 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Nov 2015

Trend Over Time

Complaints by year

Quick Summary

The 2013 Chevrolet Cruze has 35 UNKNOWN OR OTHER complaints on file. 1 crashes have been reported. Review the timeline above for detailed owner experiences.