15 complaints reported

2016 Chevrolet Cruze Air Bags

Owner-reported problems and safety issues filed with NHTSA. Review common failures, severity levels, and complaint trends over time.

Reports
15
Crashes
10
Fires
0
Injuries
6

Complaint Timeline

Chronological view of owner reports

Nov 2023

System failure…airbag light continues to come on and go off. It says service airbag. If John Elway Chevrolet repairs the airbag system will it impact the integrity of the airbags. The airbag light doesn’t say which airbag is defective. I want to make sure that my family and I are safe when we are in the car.

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Apr 2023
Jul 2023

The contact owns a 2016 Chevrolet Cruze. The contact stated while driving 25 MPH, the front air bag warning light illuminated, and the message "Service Air Bags" was displayed. The vehicle was taken to the dealer that stated that the front passenger side air bags needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 137,000.

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jul 2023
May 2023 Crash Injury

My 21 yr old daughter was in serious accident May 3. 2022 on the way to her college. The accident was horrific. Her left hand middle finger was impaled by a piece of metal L shaped. The hospital said it was an airbag pin. She was covered in cuts and injuries but her finger/ hand were the worst by far. She has had a surgery and will need additional surgeries. I would like it looked into please. I was very grateful it wasn’t her eye or neck.

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Mar 2022
May 2023 Crash Injury

Hit a buck on highway. When airbags went off I felt sudden sharp pain in my left arm. I was later advised that it most likely was shrapnel from the airbag. It was obvious from the injury something hit my arm with a lot of force. The car was a total loss and in possession of insurance company. Concerned that it could have been my eye.

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Oct 2023
Nov 2022 Crash Injury

The contact owns a 2016 Chevrolet Cruze D2. The contact stated that while driving 20-25 MPH, the contact crashed into another vehicle. The air bags failed to deploy. As a result, the contact had whiplash to the neck and the front seat passenger head hit the windshield and whiplash to the neck. Medical attention was required. A police report was filed. The vehicle was towed to a tow lot. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer were not notified of the failure. The failure mileage was approximately 58,000.

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Nov 2022
May 2021 Crash

I WAS DRIVING, 55 MILES AND HOUR ON HIGHWAY. I WAS WAS STRUCK ON THE DRIVER FRONT SIDE BY ANOTHER VEHICLE AND THE AIRBAGS DEPLOYED. UPON DEPLOYMENT THE EXTREME FORCE OF THE CARS BAGS KNOCKED ME OUT THEREBY CAUSING ME TO RUN OFF THE ROAD. .

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Apr 2021
Feb 2020

IN LESS THAN A YEAR THE AIRBAG NEEDS SERVICING MEANING IT WILL NOT DEPLOY IN AN ACCIDENT.

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Dec 2019
Feb 2020 Crash

CAR ACCIDENT. AIRBAGS NEVER DEPLOYED.

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Apr 2020
Dec 2019 Crash

I WAS IN A CAR ACCIDENT. MY WHOLE FRONT END WAS DAMAGED AND MY VEHICLE AIR BAGS NEVER DEPLOYED LIKE THEY SHOULD HAVE.

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Dec 2019
Jul 2019

SERVICE AIRBAG LIGHT AND INDICATOR BEEP HAVE BEEN PRESENT ON MY VEHICLE FOR 1 WEEK NOW....JULY 16-23 2019. STILL OCCURRING TODAY, JULY 23, 2019

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jul 2019
Jul 2019

TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. EAST HILLS CHEVROLET OF FREEPORT (42 EAST SUNRISE HIGHWAY, FREEPORT, NY 11520, (888) 739-7889) WAS NOTIFIED OF THE FAILURE AND HAD NOT YET SCHEDULED AN APPOINTMENT. THE DEALER REQUIRED THAT THE CONTACT FOLLOW-UP WITH THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Oct 2019
Sep 2018 Crash Injury

TAKATA RECALL. I WAS LEAVING A PARKING LOT AND WENT TO TURN INTO MY LANE AND SOMEONE CUT OVER AT THE LAST MINUTE CAUSING ME TO JERK MY WHEEL OUT OF REACTION AND THE FRONT END OF MY CAR SLAMMED INTO THE GUARD RAIL. MY AIR BAGS NEVER WENT OFF AND MY HEAD BOUNCED OFF THE STEERING WHEEL TWICE CAUSING SOME DAMAGE TO MY FACE.

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Sep 2018
Apr 2018 Crash

RECENTLY INVOLVED IN AN ACCIDENT WHERE I WAS REAR ENDED. WAS STOPPED AT A RED LIGHT, LIGHT HAD JUST CHANGED, I PUT MY FOOT ON THE GAS PEDAL TO ACCELERATE WHEN I WAS HIT FROM BEHIND. NO AIRBAGS DEPLOYED, ALTHOUGH THERE IS A MESSAGE ON MY DASH NOW THAT STATES AIR BAG DEPLOYED AND ALSO THE SERVICE AIR BAG LIGHT IS ON. CAR IS CURRENTLY IN THE SHOP FOR THE REPAIRS TO THE REAR END, BUMPER AND DECK LID.

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Apr 2018
Jan 2017 Crash Injury

MY SON WAS INVOLVED IN A CAR ACCIDENT INVOLVING A 2016 CHEVY CRUZE. AIRBAGS WERE DEPLOYED AS THEY HIT ANOTHER CAR SITTING AT A RED LIGHT. THE VEHICLE MY SON WAS IN WAS TURNING LEFT CAUSING MOST OF THE IMPACT TO THE FRONT PASSENGER SIDE OF THE CAR. HE WAS IN THE PASSENGER SEAT AND WAS THE ONLY ONE INJURED. A LARGE, DEEP, CLEAN CUT ON HIS FOREHEAD WAS HIS BIGGEST INJURY. DOCTOR EXPLAINED THAT IT SEEMS A PIECE OF METAL OR HARD PLASTIC MADE THE CUT. IT WAS CLEAN AND DOWN TO HIS CRANIUM. WE HAVE BEEN UNABLE TO IDENTIFY THE OBJECT THAT CAUSED THIS INJURY AND WE'RE LEAD TO INQUIRE ABOUT COMPONENTS IN THE AIRBAG.

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Apr 2017
Oct 2016 Crash Injury

IN NOVEMBER OF 2015 I WAS SITTING AT A STOP SIGN AND SOMEBODY HIT ME HEAD ON AT APPROXIMATELY 45 TO 50 MPH CAUSING A SUBSTANTIAL AMOUNT OF DAMAGE TO THE FRONT END OF MY CAR COSTING NEARLY A TOTAL OF $9,000. THE AIR BAGS DIDNT DEPLOY RESULTING MINOR INJURIES. ON MARCH 06, 2016 MY VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A DEER AT APPROXIMATELY 65 MPH RESULTING IN $8,100 WORTH OF DAMAGE TO MY VEHICLE. THE AIR BAGS DID NOT DEPLOY AGAIN ONLY THIS TIME NO INJURIES WERE CAUSED. RIGHT AFTER THE ACCIDENT BEFORE THE CAR WAS TOWED FROM THE SCENE THERE WAS A AIRBAG LIGHT ON MY DASHBOARD THAT WAS STAYING ON FOR A COUPLE DAYS THEN WENT AWAY. I CONTACTED GM PERSONALLY AND THEY TOLD ME THAT THERE IS NOTHING THAT THEY CAN DO FOR ME. BOTH THE DEALERSHIP WHERE I PURCHASED THE CAR AND MY INSURANCE COMPANY HAVE STATED THAT BASED ON ALL INFORMATION GIVEN, THEY BELIEVE THAT THE AIRBAGS SHOULD HAVE DEPLOYED AND THAT GIVEN THAT THEY DIDN'T THERE IS A FAULT IN PERFORMANCE.

Type: Vehicle, Vehicle: 2016 CHEVROLET CRUZE, Manufacturer: General Motors, LLC
Incident: Jun 2016

Trend Over Time

Complaints by year

Quick Summary

The 2016 Chevrolet Cruze has 15 Air Bags complaints on file. 10 crashes have been reported. Review the timeline above for detailed owner experiences.