2017 Chevrolet Cruze Electrical System

The radio screen stopped working, and now the backup camera will not display on the screen at all. This is a definite safety issue.

The contact owns a 2017 Chevrolet Cruze. The contact stated while he was attempting to start the vehicle, and while attempting to turn the vehicle off, he observed that the "remote key not detected" message was displayed. The contact stated that he had gone through several replacement key fobs. The contact had taken the vehicle to a local dealer, where he was sold a new key fob. The vehicle was not diagnosed and only the key fob was replaced. The manufacturer had not been informed of the failure. The contact researched online and related the failure to manufacturer Technical Service Bulletin Number: 16-NA-396 (Intermittent Operation of Key Fobs - Electrical System). The failure mileage was 117,000.

2017 CHEVROLET CRUZE WITH 28,751 MILES IS CONTINUALLY LOSING ALL GAUGE FUNCTIONS, AIR CONDITIONING, RADIO, TURN SIGNALS AND EMERGENCY FLASHERS ARE AFFECTED. PROBLEM ORIGINALLY SURFACED IN LATE 2017 WITH ABOUT 12,000 MILES WHILE THE VEHICLE WAS ON THE HIGHWAY. THE NEXT DAY VEHICLE WAS TAKEN TO AUTO NATION CHEVROLET AND DEALER ADVISED TO RETURN THE CAR WHEN THE PROBLEM REOCCURRED, ABOUT A WEEK LATER THE VEHICLE WAS TAKEN TO THE DEALERSHIP WITH THE PROBLEM. THE VEHICLE WAS RETURNED BUT I WAS NOT ADVISED OF WHAT CAUSED THE MALFUNCTION AND PROBLEM DID NOT REOCCUR UNTIL 1/27/21 THE VEHICLE WAS LEFT UNUSED OVERNIGHT AND NEXT MORNING VEHICLE DID NOT HAVE THE MALFUNCTION. THE PROBLEM REAPPEARED ON 2/10/21 AND WHILE FILMING THE OCCURRENCE THE MALFUNCTION CLEARED AND VEHICLE WAS ONCE AGAIN OPERATIONAL. THE VEHICLE WAS STATIONARY IN THE LAST 2 INCIDENTS BUT THE PROBLEM ORIGINALLY OCCURRED VARIOUS TIMES WHILE THE VEHICLE WAS IN MOTION. TO THIS DATE I DO NOT KNOW WHAT CAUSES THE VEHICLE TO LOSE ALL GAUGE AND OTHER VEHICLE FUNCTIONS. I HAVE VIDEOS OF THE OCCURRENCES AND I AM SUBMITTING SCREEN SHOTS FROM THE VIDEOS ALL OF WHICH ARE WITH THE IGNITION ON AND ENGINE RUNNING. THE 4TH SCREENSHOT SUBMITTED SHOWS WHEN THE DISPLAY IS RETURNING TO NORMAL WHILE THE PROBLEM EXISTED ON 2/10/2021.

CAR BATTERY ON VEHICLE WITH 17,000 MILES ON IT BATTERY DIED ON MAJOR STREET AND COMPLETELY LOCKED UP ALMOST EVERYTHING CAR COULD NOT BE PUSHED OUT OF WAY ON MAJOR STREET ON RAINY DARK MORNING FORTUNATELY WAS A SUNDAY MORNING WITH NOT HEAVY TRAFFIC BATTERY IS IN TRUNK AND AUTOZONE WOULD NOT PUT NEW BATTERY IN IT EVEN THOUGH ADVERTISE THAT THE WILL AAA CAME TO RESCUE WITHIN 30 MINUTES THIS CAR I WASA ON MAJOR STREET AT STOPLIGHT IN MIDDLE LANE AND HAD TO STAND OUTSIDE IN RAIN TO TRY ANDWAVE ARNS TO TRY AND MAKE SURE SOMEONE WOULD NOT REAR END ME.I WAS STOPPED AT A TRAFGFIC LIGHT WHEN IT WAS ABOUT 1 MONTH AFTER I LEASED IT ALSO CAME TO COMPLETE STOP ON SIDE STREET AND TOOK GM 3AND 1/2 HOURS TO COME AND GET IT TO TAKE TO DEALERSHIP ABOUT 3 MILES AWAY

VEHICLE WAS PARKED, ELECTRICAL SHORT. POSSIBLY AFTER LOCKING THE VEHICLE THE FIRE DEPARTMENT SAID. RESULTED IN FIRE DAMAGING THE WHOLE INTERIOR OF VEHICLE. VISOR MELTED, BURNED FROM CENTER CONSOLE, RIGHT THROUGH THE FLOOR TO THE FRAME, DAMAGED THE SEATS. CAR IS A MESS FROM SMOKE DAMAGE. CAR WAS DECLARED A TOTAL LOSS BY THE INSURANCE COMPANY.

VEHICLE STALLS EVERY TIME AUTO STOP KICKS ON. THIS IS A SAFETY HAZARD WHILE I'M IN MOTION, AND TURNING, ON A HIGHWAY, AND CITY STREET!

ON 11-6-18 AT 33,960 MI WHILE DRIVING ON CITY STREET A LOUD POP SOUND UNDER THE DASH, INSTRUMENT PANEL AND ALL ELECTRICAL WENT OUT (DASH, RADIO, ETC) THEN ALL WARNING LIGHTS CAM ON AS IF CAR HAD JUST BEEN TURNED ON, ALL DISPLAY CAME BACK NORMAL AFTER SEVERAL SECONDS BUT CHECK ENGINE LIGHT STAYED ON. DEALER FOUND CODE P16F3 AND REPLACED ECM. THREE WEEKS LATER (11-23-18 AT 34,960 MI) SAME THING HAPPENED WHILE DRIVING BUT NO POP SOUND AND NO CHECK ENGINE LIGHT AFTERWARD. DEALER FOUND NO CODES BUT INDICATED A TECH BULL DATED OCT 5, 18 (PIC 63333C) INDICTING GM WORKING ON FIX. 5 WEEKS LATER (12-26-18 AT 35,970) SAME THING OCCURRED AGIN BUT THIS TIME, UNLIKE PREVIOUS TWO TIMES, WAS DRIVING AT HIGHWAY SPEED IN DARK AND HEADLIGHTS ALSO WERE AFFECTED (HEADLIGHTS WENT OUT THEN CAME BACK ON). IMMEDIATELY DROVE TO NEAREST DEALER (DIFFERENT THAN ORIGINAL DEALER) AND THEY ALSO SUGGESTED CALLING GM CONSUMER LINE TO ENTER A TICKET FOR SAFETY. DEALER HAD VEHICLE NEARLY 2 WEEKS BUT COULD NOT FIND ANY CODES OR ISSUES AND SAID GM TECH CALLED AND SAID RETURN CAR TO OWNER AS THERE ARE NO ISSUES. CONSULTED A LOCAL MECHANIC (FORMER GM) AND DISCUSSED WITH SERVICE MGR AT DEALER ABOUT A POSSIBLE GROUND PROBLEM THAT WOULD IMPACT COMPUTERS W/O CAUSING CODES. AT IMPASSE AS DEALER REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM. SCARED TO DRIVE VEHICLE AT NIGHT FOR FEAR OF ACCIDENT. DO NOT KNOW OF HEADLIGHTS WERE AFFECTED FIRST TWO TIMES BECAUSE OF DAYLIGHT CONDITIONS.

"NO REMOTE DETECTED" MESSAGE OR INTERMITTENT REMOTE FUNCTIONALITY. THIS HAS HAPPENED ABOUT 5 TIMES NOW. I HAVE BEEN ABLE TO GET IT WORKING BY PRESSING THE UNLOCK BUTTON ON THE KEY FOB AND THEN IT RECOGNIZES THE KEY FOB. THE VEHICLE IS PARKED AND I GET IN TO TRY AND START CAR.

TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT WAS UNABLE TO START THE VEHICLE. THE CONTACT STATED THAT THE IGNITION AND STEERING WERE INOPERABLE. THE VEHICLE WAS TOWED TO MIRAK CHEVROLET (1125 MASSACHUSETTS AVE, ARLINGTON, MA 02476, (781) 641-6801) WHERE IT WAS DIAGNOSED THAT THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: 8-4384152866 WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

CAR WAS APROXIMATELY 10 MONTHS OLD WITH 5000 MILES ON IT AND BATTERY DIED ALL OF THE SUDDEN AND CAR LOCKED UP IN GEAR AND COULD NOT BE MOVED.FORTUNATELY I WAS AT A FRIENDS HOUSE AND WAS ABLE TO GET IN OUT OF HEAT.THERE WAS NO INDICATION BEFORE IT DIED THAT THERE WAS A PROBLEM IF WAS AT NIGHT I COULD NOT HAVE TURNED ON THE EMERGENCY FLASHERS AND IN ARIZONA HEAT COULD HAVE DIED HAD I NOT BEEN ABLE TO GET INSIDE. TOOK 3 HOURS FOR WRECKER TO COME AND TAKE ME TO DEALERSHIP . I BELIEVE THAT SINCE THIS CAR S ENGINE CUTS OFF WHEN STOPPED AT TRAFFIC LIGHTS THAT THE CAUSES LOSS OF POWER. AM 84 YEARS OLD AND NEVER HAD THIS TYPE OF PROBLEM WITH A NEW CAR

THE CAR CAUGHT FIRE FROM INSIDE THE CAB. I'M NOT SURE WHY OR WHAT HAPPENED EXACTLY BUT IT BURNT. IT WAS A TOTAL LOSS. LUCKILY IT WAS STATIONARY WHEN IT HAPPENED

WHEN THIS PROBLEM FIRST OCCURED IN MY CAR, NONE OF THE GAUGES ON THE CAR WORKED. ALL WERE INACTIVE INCLUDING SPEEDOMETER, GAS METER, CAR TEMP, AND RPM METER. THE AIR CONDITIONING WAS NOT WORKING AND THE RADIO WAS NOT WORKING EITHER. AT THIS TIME THE CAR WAS RUNNING, AND I WAS ON A HIGHWAY. THE ENGINE WAS STILL RUNNING. I TOOK IT TO THE DEALERSHIP IMMEDIATELY TO HAVE THE PROBLEM FIXED. A FEW DAYS LATER MY CAR WAS RETURNED TO ME AND LESS THAN 100 MILES LATER THE CAR MALFUNCTIONED AGAIN IN THE SAME MANNER. MY CAR WAS THEN HELD ON TO FOR A WEEK AND A HALF WHERE THE DEALERSHIP WAS ABLE TO DUPLICATE THE MALFUNCTION AND REPLACE A FEW MODULES. THEY CLAIMED TO HAVE FIXED THE PROBLEM, AND FOUR DAYS LATER THE CAR MALFUNCTIONED AGAIN, THIS TIME WAS DIFFERENT BECAUSE THE ACTUAL ENGINE TURNED COMPLETELY OFF AND THEN BACK ON AGAIN. THIS WAS SURPRISING TO ME AND LUCKILY I WAS PARKED WHEN THIS OCCURRED. THIS IS THE THIRD TIME I HAVE TAKEN THE CAR FOR REPAIRS AND I HAVE STILL NOT RECEIVED A SOLUTION. THIS HAS ALSO BECOME A SAFETY HAZARD TO MYSELF AND DRIVERS AROUND ME.

CPSP: ON 10/3/2017 MY DAUGHTER INFORMED ME THAT SINCE SHE ACTIVATED HER DRIVEWISE DEVICE ON HER 2017 CHEVY CRUZE THE PREVIOUS DAY, HER BRAKES SUDDENLY SEEMED TO BECOME EXTREMELY SENSITIVE, ALMOST TO THE POINT OF LOCKING HER WHEELS UP WHEN APPLIED GENTLY. *BF .UPDATED 11/09/17 *BF THE CONSUMER STATED THE INSURANCE AGENT WAS CONTACTED AND ADVISED NOT TO USE THE DEVICE. UPDATED 10/16/2017*JS THE CONSUMER WAS ADVISED THE DRIVEWISE DEVICE MAY HAVE BEEN FAULTY AND TO RETURN IT. THE CONSUMER RECEIVED A NEW DEVICE THAT OPERATES PROPERLY. UPDATED 11/13/2017*JS

THE RADIO/CAMERA PANEL GOES COMPLETELY OUT.. NO VOLUME, NO ABILITY TO TURN ON/OFF, NO CAMERA, NO SOUND FROM ON'STAR NAVIGATION, NO SOUND FROM BACKUP ASSIST OR LANE ASSIST. I'M BROUGHT THIS VEHICLE ON OCTOBER 1,2016. THE FIRST OCCURRENCE WAS ONE WEEK LATER ON OCTOBER 8, 2016 WHILE DRIVING. THE SECOND INCIDENT HAPPENED ON OCTOBER 17,2016 AFTER BEING PARKED OVERNIGHT IN MY GARAGE. THE THIRD TIME HAPPEN OCTOBER 18, 2016 AFTER BEING PARKED FOR 45 WHILE I WAS AT LUNCH. WHEN IT DOES COMES BACK ON ONLY THE RADIO COMES ON. THE WIFI AND SATELLITE DOES NOT WORK. AFTER ABOUT AN HOUR EVERYTHING IS BACK TO NORMAL. I TOOK THE CAR TO DEALERSHIP TWICE AND EACH TIME THEY REPORT THEY COULD FIND NOTHING WRONG AND THE PROBLEM NEVER HAPPEN WHILE IN THEIR CARE. I DO HAVE A VIDEO SHOWING THE LAST INCIDENT. *TR